Byker info
your Byker,
your news
Useful numbers
Who to contact
When to ring
Phone number
Police
In an emergency, if someone’s life is in danger or a crime is
taking place.
999
To report all other crimes or incidents or for general
information and advice.
08456 043 043
For the deaf and hard of hearing.
01661 820 915
Minicom text.
07786 200 815
To report noise nuisance, broken street lights, rubbish,
litter or fly tipping, dog fouling, abandoned vehicles,
vandalism and graffiti.
0300 1000 101
Fire and Rescue service
Emergencies
999
Fire Community Safety Team
Fire Safety Officers, Fire Prevention Team
0191 444 1144
Type-talk
This enables deaf, deaf-blind and speech impaired people
to contact ALL emergency services.
18000
Private Rented Project
For problems with private rented properties 9am – 5pm
Monday – Friday surgery.
0191 273 6103
Environmental concerns
To report problems with street cleaning, graffiti, trees,
bushes, shrubs, pavements.
0191 274 4000
Neighbourhood helpline
Night-Watch
Newcastle City Council
switchboard
0191 232 8520
Repaircall
0845 113 8888
Byker Community Housing
Office
0191 278 1555
Newcastle Civic Centre
24 hours freephone
0800 091 1252
Byker Ward Councillors
Cllr George Allison
Cllr Veronica Dunn
Cllr Nick Kemp
0191 265 8995
0191 276 1358
0191 240 3068
Newcastle East and Wallsend
Member of Parliament
Nick Brown MP
0191 261 1408
Byker Ward Co-ordinator
Caroline Collinson
0191 277 3564
Contents
page 3
Byker - update
page 8
Byker regeneration plan
page 5
What does PFI mean?
page 9
What is a listed building?
page 6
Questions and answers
page 11 The Byker Heritage Partnership Agreement
page 2
Welcome
to the 1st
edition of
Byker info
We’ve produced this newsletter
to give residents across Byker
up-to-date information about
how we’re working to improve
Byker as a place to live and
work.
This first issue explains our current proposals to
attract new investment to Byker by way of the
Government’s Private Finance Initiative (PFI).
We’re keen to get your comments on the
newsletter. You can do this by contacting YHN’s
Communications team on
0191 278 8719 or by e-mail
communicationsteam@yhn.org.uk
Published by Newcastle City Council and Your
Homes Newcastle in April 2009.
Byker - update
Since the turn of the millennium Byker has benefited from a
range of general improvements - with CCTV, Street Wardens
and ‘gating off’ schemes making a particularly big impact.
It started back in 2001 when the Byker
Forum worked with local housing officers
and community development staff to make
a successful bid for CCTV for the Byker
redevelopment area.
The Government were impressed that tenants
had led the planning and design of the project,
and approved the project.
This was then complemented in 2002 with the
introduction of the Street Wardens Scheme.
The wardens are working closely with the
council and local housing officers to deal with
environmental issues, which has helped reduce
anti-social behaviour and the fear of crime.
page 3
It hasn’t all been about safety and
security though
Byker is benefiting from having less empty
properties in and around the estate. In 2004
there were over 170 empty properties at any one
time; this has now been reduced to 15.
Empty properties are also being let faster. In 2007
it took an average of 84 days to let a property;
now it takes 35 days. These are big achievements
for the Byker Community Housing Office (Byker
CHO) and their partners.
As well as reducing rental loss considerably these
changes have removed the blight of boarded up
properties from the estate. This has also improved
the demand for properties in Byker.
Reducing crime and the fear of crime
Another important factor in reducing crime and
the fear of crime has been the large number
of ‘gating off’ schemes completed throughout
Byker. These have typically been funded through
Byker CHO’s Area Housing Project Fund and YHN’s
Planned Environmental Maintenance Schemes.
Gating off has given tenants and residents
defensible space and encouraged people to
take responsibility for communal land close to
their homes – making this estate much easier to
manage for agencies like Newcastle City Council,
YHN and Northumbria Police.
Further schemes are now being designed. Like
all improvements taking place in Byker they have
been given support from English Heritage so they
blend in with the design of the estate.
Tenants and housing staff have been working
for the past year on the newly formed Byker
Neighbourhood Agreement. The agreement gives
tenants extensive information about standards
of service and what they can expect in terms of
performance from YHN. It also gives tenants and
residents information about how they can be
involved in Byker.
The diversity of modern Byker
Young people from the area have
completed a grand piece of art which
now takes pride of place on the Byker
Community Housing Office wall.
They worked with artist Allison McGowan
to design and install a mural that shows the
diversity of modern Byker.
Byker info
page 4
What does PFI mean? And
what might it mean for Byker?
What is it? The private finance
initiative (PFI) is used to fund major
new public building projects,
including hospitals, schools, prisons
and roads. Private companies
raise the finance to complete a
public sector project. They are also
contracted to maintain the project
while a public authority (in this case
Newcastle City Council) uses them.
Once the work is complete, the
public authority begins to pay back
the private companies for the cost of
the buildings and their maintenance,
plus interest.
Background. Byker estate was
built between 1969 and 1983 to
a masterplan by British architect
Ralph Erskine, and is currently home
to around 4,500 people in 2,000
dwellings. Byker is regarded as one
of the most important and influential
social housing schemes of the period.
Improving the estate. YHN’s
programme of Modern Homes work
on the Byker estate is ongoing and
approximately one quarter of the
estate has now been completed. All
homes will meet the Government’s
Decent Homes standard by the end
of 2011.
However, these works only offer
part of the solution to the complex
needs of the estate. Also, the cost
of improving the estate is much
bigger than the funding available
under the Government’s Decent
Homes programme. To restore the
estate to its original condition and
to transform it to 21st century
living needs significant additional
investment.
Investment. We have considered
a number of ways to attract the
investment needed and decided
that PFI is currently the best option
available. We decided to submit
an “Expression of Interest” to the
Government in July 2008.
The Government will let us
know whether we have been
successful in our bid in late
Spring/early Summer 2009. If we
are successful, the next thing we
would need to do is complete
a detailed Business Plan, which
would take about a year to
complete. Either way, we will
involve you in decisions about
how we take Byker forward.
Works under a PFI project would
not start until 2013, but YHN’s
Modern Homes programme
would continue in the meantime.
The Byker Housing PFI project will
build on recent investment in the
area with an extensive programme
of environmental improvement and
remodelling, developing new homes
for sale and to rent on an adjoining
site, and external works to conserve
and enhance the listed estate.
It would also include the restoration
of derelict and underused housing
and community buildings, including
Bolam Coyne, Raby Cross and the
Hobby Rooms, and a new 24-unit
Learning Disability Extra Care Unit on
the site of the former Clifford Road
Training Centre.
page 5
Byker PFI questions
What part of Byker is the
subject of the PFI proposal?
Would YHN manage our
homes?
The Byker redevelopment area is the area in and
around the Byker Wall. It is the area redeveloped
by Ralph Erskine between 1968 and 1983.
Geographically it is the area to the east of Byker
Bank, the south of the Byker bypass, west of
Allendale Road and north of Walker Road.
Our preference is for YHN to continue to manage
the properties in Byker as we believe that this
provides the best and most cost-effective service
to residents.
How will the community be
involved?
The community will be involved at every step
of the project, building on the findings of
consultation that has taken place in Byker
recently. We will work with the Ward Committee,
Byker Forum and other Byker residents’ groups,
supported by an Independent Tenant Adviser to
ensure that the community’s views are fully taken
into account. The involvement of the residents
of Byker is critical to ensuring that the project is a
success.
When would it start?
If we are successful in getting Government
approval for the project we would not expect
work to start until 2013. Between now and
then we would be talking to local people to
find out exactly what they want, specifying the
requirements, surveying the properties, appointing
a partner from the private sector and getting
planning permission for the works. However,
YHN’s Modern Homes programme will continue in
the meantime.
Byker info
page 6
Would rents be higher under
the PFI?
The council and YHN would continue to set rents
for the properties on the Byker estate and they
would not increase because of the PFI.
Why would the contract last
so long? (25 or 30 years)
This is because the private sector partner would
need to borrow a large amount of money from its
own funders to finance the works to start with.
This finance is then repaid during the contract
period by the council (with support from the
Government) paying a monthly charge for the
assets and services provided. The period of the
contract would be set to make sure the private
sector partner can earn back the money it needs
to repay its borrowings, providing it performs the
contract services properly over this period.
and answers
What would happen at the
end of the contract?
What happens if it goes
wrong?
The costs of the project would all have been
repaid, the Government subsidy would end and
the properties would be “handed back” to the
Council in a condition that was specified at the
start of the contract.
If the private sector partner does not fulfil their
contractual obligations their payments would be
reduced under the agreed “payment mechanism”
which is part of the contract. If the partner’s
performance was very bad over a period of
time, the council would be able to terminate the
contract.
What would happen to
the people who own their
homes?
There are a number of residents (approximately
180) who have bought their properties through
the Right to Buy or on the open market. We
would liaise with each owner individually to
make sure that they are aware of the works to be
carried out to the estate and where possible, to
give freeholders the opportunity to buy into the
refurbishment works.
Who would repair our
properties?
The repairs and maintenance of the properties
in Byker would be carried out by the private
sector partner. We would have agreed a detailed
specification of works, response times and other
quality standards and there would be checks
carried out to ensure that these standards are
met. This is no different to the Modern Homes
programme, which is carried out by private
companies under contract to YHN.
What would happen to the
community facilities in Byker?
The community buildings would remain on the
estate and would continue to be owned and
managed by the council. They would be improved
and refurbished in line with the other properties
across the estate.
Would there be better public
transport?
Public transport is not part of the PFI project
itself but will be looked at as a part of the wider
Regeneration Plan for Byker. The PFI project does
include environmental improvements which would
improve vehicle access to the estate.
Would there be more homes
for rent?
It is proposed that the vacant South Byker site (to
the north of Walker Road) should be developed
as part of, or alongside, the PFI project. This
development would include a percentage of
affordable housing for sale and rent.
page 7
Byker Regeneration Plan
Like much of the East End of Newcastle, Byker has social issues
that need to be addressed at the same time as we look to improve
the local environment and homes.
So far we have gathered information to understand
the current position of Byker so we can decide what
needs to be done to ensure Byker has a sustainable
future. Issues like education, health, housing
problems and community safety are being looked
at.
We know that there are high levels of deprivation
but there are also many good things going on
which are tackling those problems. The proposed
Regeneration Plan will build on what is already
happening. It will look in a practical way to
tackle the challenges and to bring together the
opportunities so that more can be done to improve
the area and help the people who live there.
It is early days for the Plan. It is important that
the Plan reflects what you, as local people, feel is
important for you and your area. You will have the
opportunity to give us your views; look out for more
details soon.
District and group heating
District heating, also called communal or group heating, consists
of a large central heating system which supplies the heating and
hot water for a block or group of properties.
Your Homes Newcastle manages almost 4,000
properties that have district heating. The largest
of these is at Byker servicing 1,900 properties.
The Byker system has been maintained since the
estate was built and some major works have also
taken place including replacement of the boiler.
Through the internal package of the Modern
Homes programme, all properties will receive
Byker info
page 8
upgraded controls, thermostatic radiator valves
and a timer. This work is starting on properties
in the Byker Wall and will be completed by
2011/2012.
Work is also being done to look at any other
improvements that could be made to the overall
system and reviewing the approach to charging
to ensure it is fair for all of the residents of Byker.
What is
a listed
building?
Buildings are chosen by the
Government for listing if they
are of “special architectural
or historic interest”. Listing is
done on the advice of English
Heritage.
The most important listed buildings - such as
Hadrian’s Wall - are called Grade 1. Byker is the
second most important type of listed building Grade 2 *.
Grade 2 * listing means that Byker is particularly
important and of more than local interest.
People in Byker know this very well - a few years
ago many residents took part in preparing the
Conservation Plan for Byker which was published
in 2006.
In the whole country there are only three other
modern estates which have Grade 2* listing - so,
even though you have always known that Byker is
special, that has now been recognised nationally.
What is
listing for?
The purpose of listing is to protect the special
character of listed buildings and prevent
unsuitable changes.
The ways in which this will be done will be set
out in a “Byker Heritage Partnership Agreement”.
The Agreement is described on pages 11 and 12
of this newsletter .
page 9
What does the listing of
Byker mean for you?
The whole of the Byker estate is now a “listed building”. Every
house and flat in the estate is included, as are outside features
including fences, pergolas and planting boxes.
Listing will not stop changes on the estate but
the changes that do happen should preserve and
enhance the unique character of Byker.
This means that buildings and key parts of the
environment cannot be demolished or altered
or extended unless they have “listed building
consent”. This affects the inside of buildings as
well as the outside.
Listed building consent is separate from other
forms of consent which will still be needed if
you plan to alter your home, such as planning
approval, and landlord’s consent in the case of
council tenants.
So, if you want (for example) to alter your
windows, or put on a porch or a conservatory,
you will only be allowed to do so if you first
obtain listed building consent. If you don’t get
consent, you must not do the alteration.
If you do such an alteration without getting
listed building consent you could be fined.
How will the listing affect the
Modern Homes Programme?
From the start, the Modern Homes Programme
in Byker has been designed to meet the needs of
listing. This means that the standards of design
and the materials which are used in Byker are not
the same as those used elsewhere in Newcastle.
Listing means that the Modern Homes
Programme needs to ensure that both internal
and external packages support and improve
Byker’s unique qualities.
The outcome is that some aspects of the Modern
Homes Programme will cost more than they
would otherwise, and this may lead to delays to
some aspects.
Byker info
page 10
You can find out how the Modern Homes
Programme at your home will be affected by
contacting YHN’s East Area Investment Team
using the freephone number, which is
0800 091 1255.
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page 11
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vos‫زﺑﺎن‬
responsabilités
que‫در‬locataire
municipalité
de‫ﻣﺴﺌﻮﻟﻴﺖ‬
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‫ﻓﺎرﺳﻰ ﻳﺎ زﺑﺎنﻫﺎى‬
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‫اداره ﺧﺎﻧﻪﻫﺎى‬
Right to Buy
Farsi
Newcastle. Si vous avez besoin
de
ces
informations
en
français
ou
dans
une
autre
langue,
@ðäüÑïÝm@òŠbàˆ@ói
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8633Newcastle,
Adaptations service
Информация
службе
адаптации0191
Your278
Homes
которая
предоставляет
помощь
.‫ﺑﮕﻴﺮﻳﺪ‬
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téléphonez
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людям
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физическими
возможностями
в
сохранении
YCH
Ces
informations concernent
notre service de location. Si vous avez besoin de ces informations en
@m‹ Šòì@óÜ@çbmŒóyŠó ó÷
@Nóîa‡Ý—bØüïä@óÜ@Šb’@ñaŠü’@ðÙ—åï“å–‹Ø@íØòì@òí—÷@ðäbØóïmóîb‹qŠói@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷
независимости
в их autre
собственных
домах на протяжении
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Tenancy
français
ou dans une
langue, téléphonez
au : 0191 278
8633.
Nвç‹i@ñ‡äòí—
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278Homes
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@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷
нуждаетесь
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русском>
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звоните
по
0191 278
8633.
YHN general
/
Homes
+
Ces
informations
concernent
Your
Newcastle
qui
est
chargé
de
gérer
lesтел.
logements
sociaux
Français
<português>
ouо noutra
língua,
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Advice and support
Информация
службе
предоставления
консультаций
поддержкиSiYour
Newcastle,
au
nom de la municipalité
de Newcastle et comment
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vousHomes
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: 0191 278 8633.
YCH
língua, queira ligar para o 0191 278 8633.
арендованным жильем. Если Вы нуждаетесь
в этой 0191
информации
<на русском> или другом
@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ
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278 8633
Repairs
Esta
informação
refere-se
ao pedido
de reparações
em sua casa.
Se precisar
desta informação em
языке
звоните по
тел. 0191
278 8633.
<português>
ou
noutra
língua,
queira
ligar
para
o
0191
278
8633.
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Your Homesповедением.
Newcastle@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷
Anti-social behaviour
Информация
о том, как мы справляемся с антиобщественным
Если Вы
Right to Buy
Esta informação refere-se ao direito que os inquilinos têm de comprar a sua habitação social. Se
YHN general / Homes + нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.
@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷
precisar
desta informação em <português>@NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷
ou noutra língua, queira ligar para o 0191 278 8633.
People
Asylum
seekers
unit
Информация об отделе по вопросам беженцев и их благоприятного пребывания сдесь. Если
Kurdish
Tenancy
Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se
Вы нуждаетесь в этой информации
<на русском>
другом
языке звоните по тел. 0191 278
@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ
Nç‹i@ñ‡äòí—q@
0191 278или
8633
precisar desta informação em <português>
ou
noutra língua,
queira ligar para o 0191 278 8633.
8633.
YCH
Esta informação refere-se ao serviço de arrendamento. Se precisar desta informação em
Community Care Alarm
Информация о службе по установлению прибора для подачи сигнала для помощи Your Homes
<português> ou noutra língua, queira ligar para o 0191 278 8633.
Service
Newcastle, которая предоставляет поддержку людям проживающим в г. Ньюкасле, которые
YHN general
/ Homes + Esta informação refere-se à Your Homes Newcastle, a organização responsável pela gestão da
Português
считаются беззащитными по отношению к их возрасту, ограниченным физическим
People
habitação social em nome do Município de Newcastle, e a nossa situação actual. Se precisar desta
Portuguese
возможностям
или
противоправного
поведения.
этой информации <на
idioma, llame
0191
278 8633.
informação
em al
<português>
ou noutra língua,
queiraЕсли
ligar Вы
paraнуждаетесь
o 0191 278 в8633.
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или другомsobre
языке
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тел.
278reparaciones
8633.
Repairs
Ésta es información
cómo
pedirпо
que
se0191
realicen
en su casa. Si necesita esta
Housing Management
Информация
нашем управлении
муниципальными
домами в г. Ньюкасле. Если Вы
información enо español
o en otro idioma,
llame al 0191жилыми
278 8633.
нуждаетесь
в этой информации
<на русском>
или другом
языке звоните
по тел.
0191 278
8633.
Right to Buy
Ésta es información
sobre los derechos
de los inquilinos
a comprar
su vivienda
municipal.
Si necesita
PyccKo
Involved
Информация
о том,
как Вы можете
быть
задействованы
высказать
esta información
en español
o en otro
idioma,
llame al 0191и 278
8633. свое мнение по поводу
предоставляемых
услуг.
Если Вы нуждаетесь
в этой
информации
русском> или
Tenancy
Ésta es informaciónнами
sobre
sus responsabilidades
como
inquilino
municipal <на
de Newcastle.
Si necesita
Russian
другом
языке звоните
по тел.
0191
278
8633. llame al 0191 278 8633.
esta información
en español
o en
otro
idioma,
Leasehold
Информация
о том, sobre
как мыnuestro
распоряжаемся
предоставляемым
в аренду
YCH
Ésta es información
servicio deжьльем,
adjudicación.
Si necesita esta
información en español
Муниципалитетом
г. Ньюкасла.
Если
Вы нуждаетесь в этой информации <на русском> или
o en otro idioma, llame
al 0191 278
8633.
звоните
по тел.
278de
8633.
YHN Español
general / Homes + другом
Ésta esязыке
información
sobre
Your0191
Homes
Newcastle, que es la responsable de gestionar las
Modern homes work
Информация
об усовершенствованиях
муниципальных
жилых домов
в г.nuestra
Ньюкасле.
Если
viviendas
municipales
en
nombre
del
Ayuntamiento
de Newcastle,
y sobre
manera
deВы
People
Spanish
нуждаетесь
в этой информации
<на en
русском>
другом
языке llame
Ваш работник
по связям
hacerlo. Si necesita
esta información
españolили
o en
otro idioma,
al 0191 278
8633. с
общественностью в Вашем местном офисе сможет предоставить помощь с нахождением
Your Homes Newcastle Limited. Registered in England and Wales.
Registration number 5076256.
Registered office: Newcastle Civic Centre, Barras Bridge,
Newcastle upon Tyne, NE1 8PR.
A company controlled by Newcastle City Council.