NEWS
www.bykercommunitytrust.org
MAGPIES’ MANAGER
OVERSEES UNDER-12S
TOURNAMENT
SEE PAGES 16-17
HOUSING MINISTER
LAUNCHES BYKER
WALL REFURB
SEE PAGE 4
BYKER RESIDENT
ESCAPES BENEFITS
WORRY SEE PAGE 10
INVESTMENT
PROGRAMME UPDATE
SEE PAGE 18
Issue 4 - June 2014
USEFUL NUMBERS
NEIGHBOURHOOD WARDEN SERVICE
SHIFT TIMES: 1.30PM – 10PM
Byker Community Trust Office
0800 5335 442
Warden Hotline
0191 277 3970
Byker Community Housing Office
(for all tenancy related issues)
0191 278 1555
Matthew Chadwick (Warden)
07717 427 450
Adaptations
0191 278 3842
Elleena Faulder (Warden)
07867 966 307
Advice and Support
0191 278 1537
Julie Gledson (Warden)
07976 149 000
Citizens Advice Welfare Benefits
0191 290 3910
Community Care Alarm Service
0191 278 3842
LOCAL CONTACTS
Concierge Service (Byker Wall residents)
0191 224 4395
YMCA Neighbourhood Youth Project 0191 276 6052
Envirocall
0191 278 7878
ACANE Community Centre
0191 265 8110
HASBET (Housing, Anti-Social Behaviour
Byker Community Centre
0191 265 5777
Enforcement Team)
0191 278 8740
Sure Start Family Sands Centre
0191 275 9636
Housing Advice
0191 277 1711
Byker Primary School
0191 265 6906
Housing Benefit / Council Tax (Switchboard) 0191 278 7878
St Lawrence Primary School
0191 265 9881
Newcastle Furniture Service
0191 278 1888
0191 277 4100
Newcastle Futures – James Malia
07814 439 986 East End Library and Pool
Northumbria Police
non-emergency
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FRONT COVER PHOTO: Alan Pardew, Newcastle United Manager, meets youngsters from the Byker Estate.
2
Byker Community Trust, 23 Raby Cross, Byker, Newcastle upon Tyne, NE6 2FF.
Printed by: Mosaic Print Management.
Page 5 Kids get safety
advice as work
starts on Byker Wall
Page 4 Housing Minister
launches Byker Wall
refurb
Page 7 -
One Love creates
new community
hub
Participatory
Budget Launch
Page 11 Lenka says
thanks for a
good old Byker
welcome
Page 18 -
Want to make
Byker a better
place to live?
Page 23 It’s your
neighbourhood
Page 24 Are you interested
in becoming a YHN
apprentice?
Page 19 -
Becoming a BCT
shareholder
Page 6 ACANE gets funding
boost from BCT
New apprentices
support young
people on Byker
Wall Estate
Page 8-9 District Heating
update
Putting you in
control
Page 10 Byker resident
escapes benefits
worry
Page 12-13 Working to make
Byker better ... the
journey so far
Page 15 Residents praise
Rapid Response
Team
Page 20-21
Investment
Programme update
Page 22 Byker garden
continues to bloom
and grow
Want to be a tenant
inspector?
Communications
group meeting
Page 25 Free training
courses
Page 26 Going for gold
Page 16-17 -
Magpies’ Manager
oversees under-12s
tournament
The Byker
Community Clothes
Swap
Page 27 Prize wordsearch
Page 28 Byker Fun Day
WELCOME TO THE SUMMER EDITION OF THE
BYKER COMMUNITY TRUST NEWSLETTER
It’s an exciting time for Byker as we see the work on both the Byker
Wall and District Heating move into full swing.
Not only that, but as many of you will have seen from the front cover Alan
Pardew (Newcastle United Manager) brought two of his first team players to
Byker to support the BCT Under 12’s cup, an event which was well received
by everyone involved.
I can’t emphasise enough that we are committed to working with you and
our partners to make Byker better. I’d urge you to get involved with the BCT
and work together to make the Byker Wall Estate an even better place to live.
Jill Haley
Chief Executive
3
HOUSING MINISTER LAUNCHES
BYKER WALL REFURB
The BCT’s refurbishment of 400 homes in the iconic Byker Wall
has officially kicked off following a visit by Housing Minister Kris
Hopkins MP.
The improvements have started at Bamburgh
Terrace and work will continue over the next two
years to cover the entire Byker Wall. Our project
partner Keepmoat will be completing the external
work, which will include a new roof, plus windows
and doors to all flats and maisonettes.
A new digital broadband aerial system including
cabling to enable broadband in each property, and
further work will be undertaken to upgrade the
door entry and CCTV systems.
Throughout the refurbishment the BCT is
committed to creating employment, training and
apprenticeship opportunities for local people,
helping to make life better for resident’s right
across the estate.
If you are interested in finding out about any job
or training opportunities, please contact James
Malia of Newcastle Futures in the BCT offices on
Freephone 0800 533 5442 or email
james.malia@newcastlefutures.co.uk.
Jill Haley, a Chief Executive of the BCT said: “The
beginning of the Byker Wall refurbishment marks
a hugely significant milestone for BCT and I’d like
to thank Mr Hopkins for helping us to launch the
project.
“This was one of our key promises when we
transferred the homes on the Byker Estate from
Your Homes Newcastle to BCT and the work will
make a huge difference to the people who live in
and around the Byker Wall.”
If you would like to know more about the Byker Wall refurbishment or how it will
affect you, call the BCT on Freephone 0800 5335 442 or email
enquiries@bykerct.co.uk
4
KIDS GET SAFETY
ADVICE AS
WORK STARTS
ON BYKER WALL
Pupils at St Lawrence
Primary School received
safety advice after the BCT
teamed up with Keepmoat
to organise a visit from their
construction safety mascot,
Luke Safe.
Timed to coincide with the start of the work on
the £9.5 million refurbishment of the Byker Wall,
the visit was organised to help ensure that young
people in Byker are aware of building site hazards.
“We work very hard to keep our building sites safe
and secure, and the Byker Wall is no exception, but
there are risks we need young children to be aware
of,” said Lyndsey Leitch, Resident Liaison Officer
at Keepmoat. “Luke Safe is a fun character who’s
there to deliver a serious message.”
Luke talked about the reasons why construction
workers wear hard hats, bright yellow jackets
and protective footwear, as well as explaining
why young people should not be tempted to try
and get onto the site at any time. He will also be
visiting Byker Primary School in the near future.
“Luke Safe is a great character and this is a very
important message, so we were pleased to support
the visit,” said Jill Haley, Chief Executive of BCT.
“There’s a lot of work going on in Byker, not just
on the Wall itself, so it’s vital that young people
know how to stay safe.”
5
These projects have been awarded funding from the BCT’s Community
Participatory Budget (CPB), which offers local people and community
groups the opportunity to bid for funding to support projects that will
benefit the Byker Estate and its residents.
ACANE GETS FUNDING BOOST FROM BCT
A charity that
helps African
asylum seekers
and refugees on
the Byker Estate
has received a
welcome funding
boost from BCT.
The team behind
African Community Advice North East (ACANE)
has used the £15,400 grant to purchase new
computer equipment and help with the running
costs of the charity’s advice centre on Raby
Cross. This will mean they can continue to offer a
meeting place for the community.
“The funding from the BCT will benefit hundreds
of local people, not just the African community, as
the centre is open to everyone,” said Gaby Kitoko,
Development Manager of ACANE. “We want to
encourage as many residents as possible to come
along and take advantage of the facilities we have
on offer.”
As well as the funding boost ACANE has been
recognised for its contribution to the Byker Estate
and the local community at the first annual
Chartered Institute of Housing (CIH) ‘Celebrating
the Region’ Awards.
“We’re over the moon at winning this award and
I’d like to say thanks to the BCT for nominating
us,” said Gaby Kitoko. “We don’t do this job for
fame and fortune, but we do work very hard to
support the whole community in Byker and it’s
great that these efforts have been recognised.”
Anyone can use the centre as a place to socialise,
seek advice or access the Internet. As well as the
open centre, ACANE also offers an after-school
youth club, one-to-one information sessions,
translation services and support with job searches.
NEW APPRENTICES SUPPORT
YOUNG PEOPLE ON BYKER
WALL ESTATE
Byker YMCA has recruited two new apprentices
who are now offering advice and support to young
people on the Byker Estate.
Established 20 years ago at Dunn Terrace, and
now with a second base at Spires Lane Hobby
Room, the YMCA offers a place for all young
people in Byker to take part in a range of practical
activities, as well as to receive the advice and
support they need.
Cally Hamilton and Conor Davidson successfully
applied for the apprenticeship roles, which include
one day each week in college and four working
with the YMCA team.
“These appointments are a key part of our
commitment to support young people in the East
End by creating new opportunities for training
and development,” said Vicky Smith, Senior Youth
6
Worker at Byker
YMCA. “The
roles offer a
double benefit
as Cally and
Conor are able
to support the
young people
of Byker who need it most, while developing their
own skills and experience at the same time.”
In addition to working with young people, Cally
and Conor, who lives on the Byker Estate, are
also helping with other community events such
as ‘Byker’s Got Flair’, and working with other
organisations, including Byker Community Centre.
Further funding from the CPB programme has
also helped the YMCA’s vital outreach work on the
estate, which has allowed the team to engage with
more young people than ever before.
ONE LOVE CREATES NEW COMMUNITY HUB
One Love North East, a local project that uses
music and the arts to promote community
involvement and personal development,
opened the doors of its new home at Chirton
Wynd in June 2014.
Since its launch in 2012, One Love has offered
a range of cultural programmes open to
everyone in Byker and now it’s expanding
thanks to a £22,000 grant from BCT, which has
funded the move to new premises at the heart
of the Byker Estate.
“The funding from the BCT has helped make
our vision a reality, creating the One Love
Hub as a brand new resource for the people of
Byker,” said Michael Andisen, founder of One
Love. “It’s also helped us to purchase muchneeded computer equipment and a live sound
recording booth that will provide a resource for
people from right across the community.”
PARTICIPATORY BUDGET LAUNCH
The second annual BCT Community Participatory Budget (CPB) scheme will be launched in July 2014.
Watch out for our special July edition newsletter for more information.
7
DISTRICT HEATING UPDATE
PUTTING YOU
IN CONTROL
The major refurbishment works to upgrade the Byker District Heating started
in April this year and will continue over the summer months until October,
with initial work beginning on the replacement of the main pipework. There
will then be a break and work will resume in April 2015. The upgrade of the
District Heating will take approximately two years and we will contact you
directly before any work is carried out that will affect your home.
Our recent drop-in events gave Byker residents
the chance to have their questions answered
about the ongoing system upgrade. For those
who missed it, you should find the answers to
most of your questions here:
Why does the District Heating
system need to be upgraded?
The system is over 40 years old. We need to
renew a lot of the pipes and equipment to make
sure it continues to provide heating and hot
water to your home.
What will the work involve?
There are three different types of work that will
be carried out..
• Secondary mains replacement
The secondary mains pipework supplies the
heating and hot water to your home. In total
2.5 kilometres of underground pipework is to
be replaced.
• Heat transfer stations upgrade
The heat transfer stations ensure that the hot
water is supplied to your home at the correct
temperature to meet your requirements. All
heat transfer stations are to be renewed.
• Internal improvements
This work will ensure all of the pipework
radiators and tanks in your home are up to the
8
required standard. New controls will also be
installed to allow you much greater control
over the heating in your home.
When will the work be carried out?
The work will be carried out during the summer
months, April to October, 2014 and 2015.
Will the heating be disconnected
for a very long time?
No. We aim to keep the system working using
temporary boilers while the work is carried out.
You will only be disconnected for a few hours
while we connect you to the new pipework and
we will let you know well in advance when this
will happen.
What will the internal controls do?
We will fit a programmer that allows you to set
the times that the heating comes on and goes
off, and also allows you to set the temperature
within your home.
You will also have thermostatic radiator valves
on your radiators and this allows you to adjust
the temperature in each room of your home.
Will the programmer control the
heating and hot water?
No. The programmer only controls the heating.
You will, however, have a thermostat for the hot
water tank, which can be adjusted if you wish.
I still have the original radiators.
Can the new controls be fitted to the
old system?
Yes. You can have the new controls without
changing the radiators. We will, however, check
each property to see if the radiators need to be
replaced and will do this work at the same time as
fitting the controls.
Why are heat meters not proposed?
There are two main reasons for not proposing to
fit heat meters. Firstly, the cost of meters; billing
and renewal of meters would lead to an increase
in the heat charge of up to £1.60 per week for
each household.
Secondly, the system was originally designed to
provide a constant, steady supply of hot water.
Metering is likely to change people’s use of the
system and create high peaks in demand, which, if
met, could make the heating system less reliable.
What will be the benefits arising
from the proposed district heating
upgrade?
There are many benefits;
i. The system will be more reliable and less prone
to breakdown.
ii. It will be more efficient and economical to
operate to enable us to keep the charges down.
iii. Individual households will have much greater
control of the heating system in their home.
iv. All of the heating systems on the estate will be
brought up to the same standard.
I am an owner occupier, how will I
benefit?
All of the properties on the estate will benefit
from these works, including tenanted properties,
leasehold properties and freehold properties.
Will I have to pay to have this work
done?
No. All of the works will be carried out at no extra
charge.
Why do we pay the same amount
during the summer when we don’t
use the heating?
The charges are averaged out over the year. This
means that the charges don’t go up during the
winter months when the heating is being used.
By charging in this way this makes it easier for
residents to budget as the charges don’t go up at
those times when the heating is needed the most
during the winter months.
Thanks to all those who attended the recent
drop-in events at the Byker Community Centre.
We hope you found them interesting and we
were very grateful for the feedback on our plans
for the District Heating improvements. We are
working hard to keep disruption and noise to a
minimum, but please let us know if you have any
issues or questions.
If you were unable to attend the drop-in events
there are still opportunities for you to find out
more about the District Heating improvements
and have your say. We are also looking for
residents to join the “District Heating Focus
Group”, which will provide feedback and
guidance throughout the project.
If you would like to find out more about
the project or the District Heating Focus
Group, please contact Richard Beedle at
the BCT on freephone 0800 5335 442.
9
BYKER RESIDENT ESCAPES
BENEFITS WORRY
Andrew Young with Paulina Hill
A Byker resident is getting back on her financial feet
thanks to pioneering caseworker Andrew Young, who
helped her get back on track after she received incorrect
information from Jobcentre Plus.
Having moved to the UK from Poland, Paulina Hill
has been a resident on the Byker Wall Estate for
two years. After receiving incorrect advice from
Jobcentre Plus she lost her award of Jobseekers
Allowance and Housing Benefit, which caused a
great deal of stress to the mother of two.
10
After Andrew’s help and involvement Paulina was
able to have the decision for her benefit refusal
overturned and payment reinstated. She was also
awarded a backdated payments for the full amount.
You can contact Andrew at BCT on
Freephone 0800 3553 442.
LENKA SAYS THANKS FOR A GOOD
OLD BYKER WELCOME
Moving to a new house
is stressful at the best of
times, but moving to a new
home in a different country
where you don’t know
anybody can be really
scary.
We caught up with Lenka, a new Byker Wall
resident, about her experience of moving onto
the Byker Wall Estate.
Lenka, aged 21, moved to Byker from Hungary
with the hope of a new start and the possibility
of continuing her further education. She is
now studying English and looking for part-time
employment.
Her journey started last October when she
moved in to her new flat in the Byker Wall.
On arrival Lenka was greeted with a typically
warm Byker welcome from fellow residents,
who helped her find her flat and assisted with
carrying things in.
“There was also an incident where I left
something unattended outside my flat for over
six hours, and to my amazement and joy it was
still there when I got back,” says Lenka. “There is
a real sense of community here, something that I
have not felt in a long time.
“I feel it’s safe and caring, and I feel able to start
my new life here in such an unusual building.”
When Lenka is not looking for work or studying
she also loves cooking, reading and has a huge
passion for chess.
She added: “I would really appreciate anybody to
get in touch, who would like to set up a meeting
or chess club on a regular basis”
If you would like to get involved in some form of
chess activity, please contact BCT on Freephone
0800 5335 442 and they will pass on your
message.
CONGRATS TO EILEEN
Congratulations to Bamburgh
Terrace resident Eileen Baldwin,
who was the winner of a pair of
Newcastle United tickets from the
Keepmoat Byker Wall Launch Event
at the Byker Community Centre.
The names of all residents who attended
were put in to the draw and Eileen was
one of the three lucky names to be drawn.
“I went to the match against Swansea
with my son and we had a really great
time,” said Eileen.
11
WORKING TO MAKE
BYKER BETTER ...
THE JOURNEY SO FAR
Since the stock transfer took place BCT has been working on
your behalf to deliver on the promises made at the time of
the transfer and more.
12
Did you know that:
• Over the five years following the transfer, BCT will be
investing £26.5 million in the Byker Wall Estate. This
includes projects like the refurbishment of the Byker Wall
(including upgrading the concierge service), new aerials,
enhanced broadband access, the award-winning Avondale
House conversion, the recently approved Chirton House
conversion and modernisation of the Group and District
Heating Systems
• We work in partnership with our contractors to support
social investment initiatives in Byker, including creating
local employment opportunities.
• The heating charges to your home have remained at
the same level for the past three years. We are hoping to
reduce this charge further as a direct result of the group
and District Heating improvements. We know that value
for money is important to everyone.
• We want tenants to have a say in the development of
the Byker Estate. To support this we have created new
opportunities to work in partnership with the BCT, for
example, the recently formed Communications Group
and the development of the Tenant Scrutiny Panel. These
initiatives will lead to improvements in the services you
receive.
• You told BCT that the estate looked untidy and that there
is a lot of rubbish on the estate. To address this we worked
in partnership with Newcastle City Council to develop
the ‘Rapid Response Team’. Going by the number of
compliments that this service has received, this initiative
has made a real difference.
• By working with the Citizen’s Advice
Bureau (CAB) we have been able to
employ a Benefit Advisor who has
already supported tenants to receive
£111,000 worth of benefits.
• Through the Community Participatory
Budget we have already invested in
the Byker community by supporting
both ‘One Love’ and the award
winning ‘ACANE’ to deliver internetready computers which are accessible
for the whole community to use.
If you want to work with BCT to make Byker a better place to
live please contact David Jones, Head of Engagement and
Community Development, on Freephone 0800 5335 442.
13
Aged 16 - 23?
Byker
We are looking for 16-23 year olds living in Byker
who would be interested in applying for
apprenticeships in construction.
14
RESIDENTS PRAISE RAPID
RESPONSE TEAM
The BCT’s Rapid Response Team has been given a thumbs
up from Byker residents.
Team Leader Dan Thompson and his
colleagues, Kyle Patten and David Sleightholme,
are now a familiar sight in their distinctive
vehicle, dealing quickly with the everyday issues
such as litter, fly tipping and graffiti.
Wincy Chan, Housing Options Office at YHN,
said “I always get a swift response from the
Rapid Response Team and they use their
initiative. For example, they always keep an eye
on known fly tipping hotspots so waste is often
cleared before we even know about it. They’re
clearly doing an excellent job and feedback
from the residents we speak to has been very
positive.”
Bernadette Matthews, Customer Service
Adviser at Byker Community Housing Office,
also commented: “The response I have had
from Dan and the team has been amazing. All
work is completed straight away and you never
have to chase them up to complete the job. The
team is a real asset to the BCT area.”
The team will react quickly to any request for
assistance and they can be contacted using the
Newcastle City Council Envirocall hotline on
0191 278 7878 (Textphone: 0191 211 4944).
The service is only available to all Byker Wall
Estate residents.
Have the Rapid Response team done something that had impressed you?
Or would you like to tell us what you think about the team? Please contact
David Jones on (0191) 290 3918.
15
MAGPIES’
MANAGER
OVERSEES
UNDER-12S
TOURNAMENT
Alan Pardew and two Magpies’ players, Vurnon Anita
and Paul Dummet, attended the BCT Under-12s Cup,
marking the end of a successful first season for a
pioneering football project.
Paul Dummet with Hat-Trick attendees.
16
Vurnon Anita with youngsters from the Byker Estate.
Organised by the BCT, the tournament featured
six teams of 10-12 year olds who have taken part in
the Hat-Trick Project, a community football scheme
funded with a £26,000 grant from the BCT’s
Community Participatory Budget (CPB).
the residents of Byker. We hope to back even more
exciting projects when the second round of the
scheme funding opens in July, so I’d encourage local
people and community groups to get in touch with
their ideas”
“We’re really grateful to Alan and the players
for taking the time to attend the BCT Cup, his
contribution will make this tournament a special
occasion for all of the children taking part” said Jill
Haley, Chief Executive of BCT. “We invested in The
Hat-Trick Project to help engage with young people
in the Byker area, encouraging them to play football
and get active.
Alan Pardew spoke to all of the young people
involved in the tournament about leadership and
motivation, sharing his experiences of playing and
managing at the highest level of English football.
“The BCT Cup is the finale of the project’s first
season and it’s a brilliant example of how we are
supporting initiatives that deliver real benefits for
He said: “This city is famous for its love of football so
it’s great to be invited to local events like this and to
see the game having such a positive impact on the
community. The players and I are very pleased to be
here to celebrate the project’s successes alongside
young footballers from Byker and we wish everyone
involved every success as it continues to grow.”
17
WANT TO MAKE
BYKER A BETTER
PLACE TO LIVE?
Are you a tenant or leaseholder of the BCT?
Do you want to help us improve our performance
and the services we provide for everyone?
...then the BCT ‘Tenant Scrutiny Panel’ needs you!
This is an exciting involvement opportunity,
giving support, power and a real role to play
ensuring they are able to regulate how we
perform and influence the quality of service we
give.
The ‘Tenant Scrutiny Panel’ aims to:
•improve tenant satisfaction
•improve performance of day to day services
•help to quality control what we do
•achieve the best possible value for money
•hold BCT to account for our performance
‘The Tenant Scrutiny Panel’ works independently
to the main Board and sets its own agenda. The
Panel may decide to review tenant satisfaction,
ask us to improve in areas where satisfaction
is lowest. They could evaluate a new policy or
review decisions we have made.
You can talk to us about the Tenant Scrutiny
Panel by:
•Dropping into the information event we are
holding on Friday 18th July between 10am-2pm
in the BCT Office.
•Speaking to David Jones (Head of Engagement
and Community Development) by either calling
at the BCT office or phoning Freephone 0800
5335 442.
To request an information pack,
please contact David Jones on
Freephone 0800 5335 442 or
download one from our website at
www.bykercommunitytrust.org.
The closing date for applications for the Tenant
Scrutiny Panel is Thursday 31st July 2014.
18
BECOMING A BCT
SHAREHOLDER
The BCT is committed to giving every
tenant and the local community a
say in the management of the BCT.
A key opportunity is by becoming a
shareholding member of the BCT.
Being a shareholder is not about stocks and
shares. It only costs £1 to become a life tenant
shareholder.
Membership of the Trust enables a shareholder
to;
•Attend and vote at the Annual General Meeting
and any Special General Meeting.
•Receive copies of the Trust’s Annual Report.
•Vote on any changes to the Trust’s rules.
Who is eligible to become a member?
Tenant Shareholder
Tenant Shareholding membership is open to
every tenant who has an up to date rent account
and is not in breach of their tenancy conditions.
Independent Shareholder
Independent shareholders who have an interest
in the welfare of BCT tenants, or in the provision
of affordable homes in Byker, can apply for
membership. The membership would be in the
name of the nominated representative.
This includes private individuals with a specific
interest in Byker and in the provision of
affordable homes.
If you would like an application form or more information on shareholder membership
please contact Phil Ambrose on Feephone 0800 5335 442.
COMMUNICATIONS
GROUP MEETING
On 21st May we held our first Communications
Group meeting. This is a new group, open to any
BCT tenant who wants to share their opinion on
the way we communicate with Byker residents.
The session was a big success. Everyone who
attended came with strong opinions, which were
voiced in a constructive way, and the feedback
that was shared will help to shape our future
plans. In particular, the discussion on the content
and design of this newsletter was very useful and
we will be making improvements based on the
suggestions that were made.
If you feel you have something to
share that could help to improve
the way the BCT communicates with
Byker residents, or if you’d like to
attend the next Communications
Group meeting, please contact
Steve at the BCT office on
Freephone 0800 533 5442.
19
INVESTMENT
PROGRAMME UPDATE
Painting Programme
External painting to properties in the Raby Street
area started in March, with our construction
partner Bell Group. We have been repainting
doors, window surrounds, fences and all of the
other external woodwork on the properties. The
work is now complete. The area is looking great
and has really brightened up Raby Street. The
area is looking really great and the work that has
been done has really brightened up Raby Street.
There was scaffolding up on Raby Street during
April. Unfortunately children were found
climbing on the scaffolding surrounding people’s
homes on a number of occasions. Climbing on
scaffolding is extremely dangerous, and can be
upsetting for the people who are living next to
it. Keepmoat’s mascot, Luke Safe, has been
visiting local schools to talk about the dangers of
scaffolding.
The painting programme is ongoing across
Byker, and all properties will be included in future
programmes.
Byker Wall external work
In March we started a huge programme of
external work to the Byker Wall. This includes
new windows, doors and a full new roof.
Improvements will also be made to communal
stairwells, entrances, deck access walkways and
a complete repaint in line with the original colour
scheme. We are also looking at ways to improve
the communal bin storage areas. You may have
seen the scaffolding that has gone up around
Byker Crescent, Bamburgh Terrace and Felton
Walk. Our contractors Keepmoat have now
started to remove the roof and new windows
have started to be fitted. The scheme will take 2
years to complete. Once the work is completed
it will transform the look of the Byker Wall.
20
Concierge upgrade/digital
aerial system
Starting this year, we will be installing a new
digital aerial system. We will also be upgrading
the concierge and camera system to the Byker
Wall from Bamburgh Terrace to Salisbury
House and all the link blocks. The digital
aerial system will give residents a high speed
TV connection, and if you have SKY or cable
channels, you will be able to access these
through the new aerial. Cabling for high speed
broadband connections will also be installed.
Further information and consultation with the
residents affected by this work will start shortly.
Chirton House Remodelling
When BCT was created, one of our ‘Offer Promises’
was to refurbish non-residential buildings where
possible and find uses for buildings that are no
longer needed for their original purpose. We have
been working in partnership with Newcastle City
Council (NCC) to take over the ownership of Chirton
House, which was a former social services care home,
opposite the Byker Community Centre. NCC has
agreed to transfer the ownership of Chirton House
to the BCT and have also contributed grant funding
to convert Chirton House into 16 modern 1 and 2
bedroomed apartments for residents aged 50+. Two of
these apartments have been designed for wheelchair
users. The conversion will be carried out by Gentoo
Construction who plan to start on site during the
summer. It is hoped that the new apartments will be
ready to move into by April 2015.
On all of our investment programmes, we will ask every resident how well
we performed. We will publish customer satisfaction results in future copies
of the newsletter.
If you have any queries about the investment work in Byker, please contact
Grant Pomeroy or Jo Lloyd (Your Homes Newcastle) on 0191 278 8780.
will have recently received a questionnaire called ‘Survey of Tenants
HAVE YOUR You
and Residents (STAR) 2013/14’ and we would urge everyone to complete
and return this survey. This questionnaire is being independently issued
Bedroom
Tax Loophole
though a company called BMG and the information you provide will be
SAY
AND
anonymised.
HELP TO
This is a chance for you to let us know what you think of your
neighbourhood and the services you receive. We will use the information
IMPROVE
we receive to work with tenants and form an action plan to help us
improve the services you receive.
BYKER
Your views are very important to us.
21
BYKER GARDEN CONTINUES TO
BLOOM AND GROW
Things are in full swing at the Byker Garden and you’re
invited to get involved.
Byker Garden is a small community project in the grounds of St Michael’s Church, up on Headlam
Street, providing fun activities for all ages around gardening, getting active and learning creative skills.
So here are a few ways you can get involved:
• Join the team of volunteers growing fruit and veg and planning projects in the garden – meeting
every Tuesday and Saturday at 1pm.
• Collect 2 litre plastic bottles to help us build a greenhouse out of recycled bottles- 1,500 bottles are
needed altogether, so your help would be really appreciated.
• Make over your garden with the help of a portable potting shed. We can come to you and help you
plan and transform your garden and make your own planter – just let us know if you’re up for it!
Why not come along and meet us at 1pm, Tuesday or Saturday.
Find us on Facebook – www.facebook.com/BykerGarden. Or speak
to Anna on 07811 279848 or email bykergarden@gmail.com
WANT TO BE
A TENANT
INSPECTOR?
22
We’d love more of you to get involved and become Tenant
Inspectors. If you love the Byker Estate and want to see it
continue to flourish, or you want to help us make positive
changes to other neighbourhoods across Newcastle, we
want to hear from you.
Contact the YHN Environmental Services
team on 0191 211 6863.
IT’S YOUR NEIGHBOURHOOD
This year the Royal
Horticultural Society is
running its annual ‘It’s
Your Neighbourhood’
campaign, which
encourages local
community groups to
clean up and improve
their local environment.
Whether it’s the estate you live on, a back
alley you share or a local community
space, we want you to get involved!
Once you have a group of people and an
idea for a project you are ready to start.
It’s Your Neighbourhood is free to enter
and is not a competition but is assessed
at five different levels by friendly and
helpful assessors. It is open to groups of
all sizes as long as they want to brighten
up and improve their area.
All are invited to a special presentation
ceremony in the autumn where they will
each receive a framed certificate from the
RHS. Groups may enter each year for as
long as they wish.
For more information and to find the
entry form please go to the Northumbria
in Bloom website at
www.northumbriainbloom.co.uk.
You have nothing to lose
and a lot to gain. When
you are gardening you
will make friends, be out
in the fresh air, benefit
from exercise and have
lovely flowers in your
neighbourhood.
Why not have a go!
Over 50s Art Class
Tuesdays 10am to 12pm
at Byker Community Centre
Headlam St, Newcastle upon Tyne
Tyne and Wear, NE6 2DX
Join us for relaxed, friendly art sessions.
Beginners welcome and tuition available.
Basic taster materials provided.
£3 per session
For more information contact:
Byker Community Centre
0191 265 5777
or Age UK Newcastle
0191 232 6488
Registered Charity no. 1041000
23
ARE YOU INTERESTED IN
BECOMING A YHN APPRENTICE?
If you’re out of work, you might have taken some comfort
from the Government’s recent announcement that UK
unemployment had seen ‘record’ drops.
But things are a bit different in Byker, which
is why we’re working hard to create more
employment opportunities for our customers.
This year, YHN has 30 apprenticeships up for
grabs – up from 10 last year – and they’re available
to people aged 16-24 who live in the Byker Estate.
Candidates employed by YHN on the 12-month
programme learn practical workplace skills while
studying for nationally recognised qualifications at
college, including an NVQ Level 2. The vacancies
are available in different areas of YHN, including
business administration, customer service,
housing, finance, ICT, gardening and warehouse
operations.
Stuart Campbell, employability manager at YHN,
said: “We’ve read many recent news reports
regarding decreases in unemployment rates, but
that just doesn’t marry up with what we’re seeing
on our estates.
“Many tenants genuinely want to work but it can
be difficult for those who haven’t done so for a
long time to get back into employment, and it’s
our young people that often struggle the most.
“But it’s not just the apprentices that have
benefitted from taking part in the scheme – it’s
been hugely beneficial for YHN to have extra staff
at a very busy time.”
Applicants need to live in a YHN managed home
(one owned by BCT or Newcastle City Council)
and be aged between 16 and 24 at the start of the
apprenticeship.
We’re currently recruiting for gardening and business administration
apprenticeships starting in September. If you’re interested in applying, or to
register interest in other areas, contact the YHN Customer Involvement team
by phone on 0191 278 8721 or email getinvolved@yhn.org.uk. You can also text
‘Apprenticeship’ with your name and address to 07815 784 037.
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FREE TRAINING COURSES
Guaranteed interviews for jobs
in catering and hospitality
Office Admin and Customer
Service
Would you like to work in the hotel or restaurant
industry? If yes, then we have an amazing
opportunity with guaranteed interviews and
jobs in both areas. We are running some short,
part-time courses exclusively for tenants.
On completion of the course, you will get an
interview for the hotel or restaurant that we
are recruiting for and jobs will be given to those
tenants who are successful at interview. It really
is a fantastic opportunity to develop your skills
and find permanent employment. Places will go
quickly so you must reserve your place by:
Don’t miss your chance to take part in a five
week part-time course to help improve your
office administration and customer service skills.
Complete the course and you will be guaranteed
an interview for a six month paid placement at
YHN. The course will cover:
•IT training and Microsoft applications
•What it is like to work in an office environment
•Reception duties, and telephone duties
•Employability skills
Qualifications on offer are:
•NCFE Level 1 qualification in Employability
Skills
•Excel Level 1 Qualification in IT (IT users)
•Health and Safety at Work Awareness
Certificate
Applicants must be over the age of 16, living in
a BCT or YHN-managed property, unemployed
and in receipt of benefits.
•Text ‘catering’ if you are interested in hotel/
restaurant work to 07815 784 037
•Phoning 0191 278 8600
•E-mailing getinvolved@yhn.org.uk
Practical Skills training
This three week part-time course is aimed
at providing you with basic gardening and
community environmental work skills and
knowledge. If you complete the course you will
be guaranteed an interview for a six month paid
placement at YHN. The course will cover:
• Manual Handling, • Emergency First Aid, •
SHARPs and asbestos awareness,
• Dealing with difficult situations and • Health
and Safety Awareness.
INTERESTED IN ANY OF THESE?
Applicants must be over the age of 16, unemployed, in receipt of benefits living in a
Byker Community Trust or YHN Property.
If you would like to register your interest or find out more information about any of
our training courses then please contact the Customer Involvement team by:
• Phone – 0191 278 8600
• Text – ‘Training’ with your name and address to 07815 784 037
• E mail – getinvolved@yhn.org.uk
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GOING FOR GOLD
Each year the YHN Environmental Services Team carry
out estate inspections with the help of trained Tenant
Inspectors. The inspectors look at things such as fly
tipping, graffiti, grassed areas and signage and rate each
estate across the city Gold, Silver, Bronze or Medal of
Improvement depending on its condition.
Last year their Estate Inspectors went out and rated the Byker Estate as well as other YHN estates in
the city, and provided feedback concerning areas for improvement. It was a huge job, but they successfully
completed all the inspections and helped Environmental Services hit their target. The feedback from the
inspections resulted in some significant improvements, so a big thank you to all the inspectors!
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£25 PRIZE WORDSEARCH
Complete the wordsearch to win a £25 Eldon Square
voucher to spend on whatever you fancy!
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BYKER
SHAREHOLDER
NEIGHBOURHOOD
FUN DAY
GARDEN
INVESTMENT
COMMUNITY
BENEFIT
BUDGET
MINISTER
MAGPIES
GOLD
Name:
Address:
Postcode:
Daytime telephone number:
✁
Congratulations goes to Mr Lancaster, Kendal Street, who won the last word search.
Send your completed puzzle along with your name, address and a daytime telephone number to:
Byker Community Trust News competition,
Byker Community Trust,
23 Raby Cross,
Byker, Newcastle upon Tyne,
NE6 2FF
by Friday 11th July 2014.
Please note: Competitions are only open to residents with no rent arrears.
27
BYKER
FUN DAY
23rd
JULY
LOOK OUT FOR MORE INFORMATION
IN OUR JULY EDITION
If you’d like more information on anything
in this newsletter, please get in touch with
the team at the Byker Community Trust.
Tel: 0800 5335 442
email: enquiries@bykerct.co.uk
www.bykercommunitytrust.org
www.facebook.com/bykercommunitytrust
@bykertrust
23 Raby Cross
Byker
Newcastle upon Tyne
NE6 2FF