SELF-PACED NURSING ORIENTATION Revised 8/2014 Care Values Community Committed to Exceptional Customer Service Accountability In Action and Results Respect and Dignity “The Golden Rule” Excellence Is Our Only Standard Big Hairy Audacious Goals High Satisfaction Customer Service High Quality In all Services Low Cost Productivity, Economics Best People People Growth, Organizational Climate, Innovation Philosophy of Nursing Holistic View Views people as open, integrated, biological, psychological, sociological, and spiritual system whose beliefs, responses, and behaviors are culturally determined. 3 Roles in Department of Nursing Service Education Research QUESTIONS 1. What is the CARE Vision? a. A financial policy regarding payment for hospital services b. A series of protocols addressing the utilization of new medications c. Vision in service which includes community, accountability, respect, & dignity for all, & excellence in service. QUESTIONS 2. What is the philosophy of the Department of Nursing Service? a. Provide patient care based on the medical model b. Provide a curative, medical approach c. Provide a collaborative, holistic approach to patient care. Organizational Chart Chief Executive Officer (CEO) James Valenti Chief Financial Officer (CFO) Michael Nunez VP Ancillary & Support Services Maria Zampini Chief Nursing Officer (Interim) Dr. Joe Garcia Ortho Medical Surgical Critical Care Emergency Mother Baby Cardio-Vascular Svcs Specialty Care Nurseries Labor & Delivery Perioperative Family Planning Respiratory Therapy Nsg Support Svcs Care Management House Staff/Medical Staff Lines of Authority Chief of Staff Clinical Chief Attending Senior Resident Resident House Staff/Medical Staff Residents = House Staff Attending = Medical Staff Notify Nurse Manager (during daytime hours) or Administrator of Day (after hours) of communication problems with physicians Medical Specialties Anesthesiology – 4 years Emergency Medicine – 3 years Family Medicine – 3 years Internal Medicine – 3 years Obstetrics & Gynecology – 4 years General Surgery – 5 years (2 teams- one is trauma) Orthopedic – 4 years Transitional – 1 year Questions 3. 4. A second or third year physician is referred to as a. Senior resident b. Attending physician c. Chief of Staff Who do you notify if there is a concern about a resident? a. Nurse Manager/Chief of Staff b. Chief of Staff/Administrator of the Day c. Senior Resident/Nurse Manager/Administrator of the Day Competency Assessment Forms Orientation Record Beige form that must be completed within 3 months of being employed. Must be checked off & signed by preceptor and nurse manager. Must be turned into nurse manager before 3 month evaluation & it will be forwarded to Nursing Education for your file. Obtain unit specific competency packet for Nursing Support Services-Education Division Competency Assessment Forms Competency Assessment Form Table listing skills that must be checked off during orientation period on the unit. Skills are specific to area. Must be checked off by preceptor. Skills checked off as “yes” indicate person was competent to perform listed skills at that particular time. Forms must be turned in to Nurse Manager before 3 month evaluation. Will be forwarded to Nursing Support Services-Education Division to be placed in your education file. Dress Code Uniform colors – depend on unit L&D and Perioperative associates have access to hospital furnished scrubs. Must wear long lab coat over uniform when outside unit. Must wear street clothes to work, change into uniform at work, and change back into street clothes when leaving for the day. Dress Code No prosthetic nails No dangling jewelry No rings in nose, lips, eyebrows, tongue, or other body parts other than ear lobe No open toed shoes, no canvas shoes Shoes/tennis shoes must be white with minimal decoration. Dress Code Unit Clerks Office Associates Wear royal blue top and white pants/skirt or uniform approved for the unit Professional attire Administration Professional attire Questions 5. Which of the following are not allowed in the dress code? a. Prosthetic nails, dangling jewelry, & nose rings. b. Leather white tennis shoes, small earring studs, & one ring set per hand c. Badge above the waist, closed toe shoes, & two rings per hand Scheduling Call-in times: 2 hours prior to AM shift; 3 hours prior to PM shift Notify nurse manager/nurse in charge when calling in sick/absent or tardy Associate Requests Not to Participate in Patient Care Policy H-5-5 Requests are allowed when An associate demonstrates that a particular procedure, treatment, or aspect of care conflicts with his/her cultural values, ethics, or religious beliefs. An associate requests to be off certain days or parts of the day based on specific requirements of his/her religious beliefs. Associate Requests Not to Participate in Patient Care Requests that WILL NOT be considered Requests not to care for patients with infectious diseases or who are HIV+ Requests not to care for patients related to health of associate or associate’s unborn child Associate Request Not to Participate in Patient Care Processing of approved requests: Must be in writing to associate’s immediate supervisor & must include Specific procedure the associate does not wish to participate in Clear description of the nature of conflict with cultural values, ethics, or religious beliefs Suggestions regarding how request may be filled without negatively impacting patient care. Staff Requests Not to Participate in Patient Care Human Resources and the supervisor will approve the request in writing if it can be accommodated Human Resources and the supervisor will deny the request in writing if it can not be accommodated Mandatory Inservice/Education Policy NC-A-7.4 Mandatory annual inservice on General Safety, Infection Control, & Electrical Safety Basic Cardiac Life Support (BCLS) is mandated biennially for the following: EKG Technicians Emergency Medical Technicians – Intermediate Emergency Medical Technicians-Paramedic Graduate Licensed Vocational Nurses Graduate Professional Nurses Health Unit Coordinators/Surgical Technicians Health Unit Coordinators/Monitor Techs Health Unit Coordinators/Nursing Assistants (Emergency Dept. and Float Pool only) Monitor Techs Nurse Interns Nurse Technicians Nursing Assistants Emergency Department OB Triage Advanced Practice RNs (APNs) Patient Transporters Stress Test Technicians Surgical Technicians Mandatory Inservice/Education Advanced Cardiac Life Support (ACLS) is mandated by the end of the first year of employment for RNS in Emergency Adult Critical Care Units Telemetry PAR ASU/Endoscopy OR (By end of second year) Labor & Delivery/Antepartum Cath Lab Mandatory Inservice/Education Pediatric Advanced Life Support (PALS) is mandated by the end of the first year of employment for RNS in ED (or Emergency Nurses Pediatric Course) Cath Lab PAR (by end of second year) Mock Code Training is required on an annual basis for all licensed associates, CNAs in Float Pool, CSTs & EMTs Mandatory Inservice/Education Mock Code Adult is required for: Medical Surgical/Ortho/Trauma/Women’s Mother Baby/Newborn Nursery Labor & Delivery/Antepartum ICU/CVICU Emergency Perioperative Services (OR,PAR,ASU,ENDO) Acute Care Elderly (ACE) Cath Lab Mandatory Inservice/Education Mock Code Pediatric is required for Emergency PAR ASU Endoscopy Neonatal Mock Code is required for Labor and Delivery Mother Baby Emergency Room Questions 6. 7. Who do you notify when absent or tardy? a. Unit Clerk b. Nurse in Charge c. Nursing Supervisor Which inservices are not mandatory every year? a. Infection control b. General/Fire safety c. Employee Survey Departments Pharmacy Unit-based Pharmacists support an interdisciplinary approach to patient care. Inpatient Pharmacy services is available 24 hours-a-day, seven days-a-week. After hours, medication orders are faxed or sent via the pneumatic tube system to Pharmacy. Outpatient Pharmacy services-Monday thru Friday-07am-4:00pm, Saturday-08am-5:00pm. Closed on Sundays and Holidays. Food & Nutritional Care Services Cardiopulmonary Services Open 6am – 10pm. Tray line closed after 730 pm. Grill open till 1130 20% discount for associates Open 24 hrs for respiratory therapy EEG open M-F Materials Management Open 24 hrs. All stock items. Carts on units Departments Radiology Open M-F 8am-5pm at radiology dept Nuclear Medicine done after hrs in emergency cases only Satellite radiology area open 24 hrs in the ED Blood Bank In ED in west side Open 24 hrs Morgue Located in basement For after hrs contact Guest Services Must log in pt upon entering & must know if autopsy case or not Environmental Services Open 24 hrs Visitation Open visiting hours from 8am – 8pm Limit 2 visitors per person Children under 12 require special permission to visit a pt. Special form must be filled out by the nurse caring for patient Disaster Emergency Code – Plan D If internal or external Level 3, you will be called to report to the personnel pool in the auditorium. No one can go home until you are relieved BE FAMILIAR WITH YOUR UNIT’S DISASTER MANUAL! Questions 8. 9. Children under 12 are allowed to visit with special permission. a. True b. False In an internal disaster, associates report to the auditorium. a. True b. False On the Job Injury Can be seen in the Associate health clinic from 0730-1600 and after hours in the Emergency Department at your own expense. Documentation Use only hospital-approved abbreviations Documentation is required on every pt, every shift by all associates involved in the care of pt Errors are corrected with single line, error written above, & initialed. Use black ink (only when Cerner is down) Document utilizing nursing process: Assessment Nursing Dx Patient Outcomes Nursing Interventions Evaluation of plan of care Reassessment Documentation Admission assessments should be completed within 8 hours of admission A shift assessment is required for all patients. The patient plan of care will be completed within 8 hours of admission The plan of care will be reviewed/revised every 72 hours It will be revised/evaluated on an ongoing basis & prior to transfers and discharges Documentation Progress Notes Will reflect nursing process by documentation of nursing interventions Chart effectiveness of the interventions against the stated outcomes Each entry will be prefaced by date & time care was provided All entries will reflect a Nursing Dx if possible Block charting is not acceptable Documentation Admission Note Chart assessments or information pertinent to the patient’s condition which are not included on the initial admission assessment (CUA) Chart notification of medical staff Treatment/Procedure Note Patient preparation Time started & ended Type of procedure done Response of patient including untoward reactions Documentation Incident Report Not charted in progress notes Chart only OBSERVED FACTS Assessment of patient, interventions, & responses Notification of appropriate resources Discharge Note Enter after discharge instructions are completed AMA patients – chart the details surrounding the patient’s decision to leave & any nursing actions taken in the progress notes Questions 10. 11. While charting on the paper Medical Record you make an error, you would proceed to a. Continue charting b. Draw a line thru the error, write error, & your initials c. Use white-out over the mistaken entry An admission assessment & care plan should be completed within a. 12 hours b. 8 hours c. 24 hours Admission Introduce yourself & check ID band Assess the patient, perform H&P Inform of advance directives Review/assess medication hx Notify admitting of any valuables & send to safe Complete plan of care Notify attending physician of admission, if necessary Check MD’s orders & initiate appropriate action Protective Devices Examples of protective devices: Side rails (2 full length or 4 half length) Helmets Gauze ties Protective Devices – Side Rails Before initiating side rail use, an RN will assess the patient for the following risk factors: Patient’s age Ability to walk Vision Degree of muscle control Pre/post op meds - Mental Status - Cerebral disorders - Physician’s order - Risk for withdrawal - Meds causing decreased sensorium Protective Devices – Side Rails If patient qualifies for side rails, document in progress notes the risk factors leading to side rails Initiate Nsg. Dx. of Injury, Potential for Assure side rails locked in place & call bell within reach. Instruct pt on how to use call bell RN will routinely assess continued need for side rails Patient Entrapment Patients at risk for entrapment when side rails raised: Preoperative & Postoperative Sedated Disoriented/confused/senile With seizure disorder Under 6 years of age With impaired vision With cerebral disorders Restlessness Patient Entrapment Assess bed for areas of potential entrapment Utilize bed side rail protective barriers to close off open spaces in which identified patients may accidentally become entrapped Questions 12. 13. What do you do with a patient’s valuables if no one from home can pick them up? a. Keep them at bedside b. Store at nurses’ station c. Call admitting to pick up valuables Which of the following patients are at risk for entrapment? a. Children under 6 years of age b. Patients with seizure disorder c. Both a & b Restraints If decision is made to restrain pt., MD order will contain the following: Patient’s behavior requiring restraints Time limitation (not to exceed 24 hours) If restraints need to be continued, a new order will be needed Type of restraints Consider how quickly it can be removed in an emergency, i.e., fire Adequate number of staff available to assist with applying the restraint Restraint In an emergency (patient is in immediate danger of hurting him/herself or others), a licensed nurse, after assessing the patient, may initiate restraints Nurse must obtain a written physician’s order within 1 hour of having placed the restraints Restraints Types of restraints Soft Restraints (Wrists & Ankles) Tie straps in a square knot at wrists or ankles Secure straps to bed frame or wheelchair Assure the circulation distal to the restraint is not compromised Restraints Leather Restraints Should no longer be used in this institution Verify call bell is in easy reach of the patient Explain to patient/family reason for placing patients in restraints Restraints A time-limited order for restraints does not require application of the intervention for the entire period. If an improvement in behavior is demonstrated, restraints can be released. If the behavior escalates after the restraints have been removed, the restraints can be re-instituted. At the end of the time-limited order or daily, the physician will reassess the patient & decide if the restraints are meeting the assessed pt’s needs. Restraints Document on Daily Restraint Checklist: Explanation to family Time limit of current physician’s order Behavior required for restraints to be released Patient’s behavior every 30 minutes Every 2 hours document the following: Skin integrity Remove/loosen extremity restraints for 5 min. Reposition patient Offer fluids Offer bathroom privileges Alternatives to Restraints Sitting in geri-chair Applying side rails to bed Reorienting to person, place, time, & situation Padding/filling side rails Retaping life lines & tubes Engaging patient in diversional activity Modifying pt’s environment (decrease noise,light) Allowing family member to remain with patient Questions 14. 15. How often should patient behavior be checked? a. Every 2 hours b. Every 30 minutes c. Every hour When restraints are applied in an emergency, a written order should be obtained in a. One hour b. 24 hours c. 4 hours Questions 16. 17. An alternative to restraints would be to allow a family member to stay. a. True b. False Documentation should include patient’s behavior and explanation to the family a. True b. False Transfers Transfers should occur within 30 min.to 1 hr Transfer form should be filled out & given to receiving unit Transfers to critical care area require a nurse to accompany pt & give report Patients admitted/transferred to Telemetry or Critical Care must be on a cardiac monitor and Gomco suction machine taken Transfers from Mother Baby to L & D may be transferred by a nurse or nursing assistant Intranursery transfers – parents should be notified of transfer by physician Out of Hospital Transfers Memorandum of Transfer form must be filled out by hospital sending patient Consents for transfer must be signed & in the chart Copies of medical record, labs, x-rays, etc. must be ready for transfer Must have a receiving physician & administrative approval Refer to nurse in charge if transferring patient Questions 18. 19. 20. Intrahospital transfers to Critical Care or Telemetry require that the patient be on a cardiac monitor. a. True b. False Transfers to Critical Care do not require a nurse accompany the patient. a. True b. False Out of hospital transfers require a receiving physician & administrative approval. a. True b. False Standard Precautions Apply to blood, all body fluids, secretions, excretions (except sweat), non-intact skin, & mucous membranes Transmission Based Precautions For patients with documented or suspected highly transmissible or epidemiologically important pathogens Three types of precautions Airborne Droplet Contact Standard Precautions Airborne Reduce the risk of airborne transmission of infectious agents Place pt in private room with negative air pressure Keep door closed with appropriate sign Wear a disposable particulate respirator mask when entering room of pulmonary TB pt. Susceptible people should not enter the room of a measles or chickenpox pt if immune persons can care for pt. Immune persons do not need a mask to enter the room Standard Precautions Droplet Precaution Suspected or known infection where transmission is via large particle droplets Private room for pt & sign on door Maintain spatial distance of at least 3 feet between infected pt & other pts/visitors Wear surgical mask to enter room Mask pt if transporting elsewhere Standard Precautions Contact Precautions Known or suspected infection colonized with epidemiologically important microorganisms that are transmitted via direct or indirect contact Private room with sign on door Wear gloves and wash hands before & after contact Standard Precautions Standard precaution cabinets located outside rooms or next to pt Do not report to work if infectious disease is present. i.e., conjunctivitis, diarrhea, chicken pox Report patient cases of infectious diseases to Infection Control Dept. Questions 21. 22. Standard precautions has 3 types of precautions: Airborne, Contact, & Droplet a. True b. False You do not report to work if you have conjunctivitis . a. True b. False Cardiac Arrest Avoid touching EKG wires with defibrillation paddles when defibrillating Person defibrillating will shout “Everyone clear!” Crash Cart Cart should be kept locked at all times If found open, return it to Central Supply Crash cart O2 cylinders with blue regulators are to be used in emergencies only Crash Cart Crash cart should be checked once per day by nurse Biphasic defibrillator should be checked the same way using the attached plug housing and at 30 joules. Oxygen cylinder should be checked to ensure enough oxygen available Ensure crash cart locked and serial number matches on tag and lock Questions 23. The Emergency Code for Cardiac arrest is a.Code Orange b.Doctor Red c.Code Blue 24. Defibrillation is performed by a. ACLS trained nurse b.Physician c.Both a & b Questions 25. Avoid touching EKG wires with defibrillator pads when defibrillating a. True b.False 26. Crash cart should be locked at all times a. True b.False 27. If crash cart is found open it should be a. Returned to Central Supply b.Relock it yourself c.Restocked by yourself