Technical Support Specialist
Help Desk Responsibilities
Support
• Helpdesk user support at the window, classroom, office and phone support
• Review TrackIt work orders hourly to schedule work to be done and maintain expediency of repairs requests.
Close work orders as needed.
Training
• Assist with and coordinate training of students in Computer Support class, both hardware and software
• Assist Director of Technology coordination of student assignments and grading
• Create schedule for CAVE training and student projects
Hardware
 Troubleshoot/diagnose computers, printers, LCD Kiosk, Digital TV and network connections
 Knowledge of computer maintenance and repairs
 Hardware support HP/Toshiba/Fujitsu/Apple desktops/laptops, NEC & Sanyo LCD projectors, Crestron, audio,
network connectivity
 Order parts for self-maintainer repairs using CSN, TClaim, Fujitsu & ADP
Software
 Software support (ie. Microsoft Office, Windows, Internet Explorer, Netscape, Outlook, One Note, Front Page,
Mac OS)
 Load & configure software as needed
• Create and manage computer images in conjunction with Network Specialist
Inventory management
• Manage CAVE loaner laptops, loaner parts, and spare parts inventory on a daily basis
• Keep track of tools, supplies and spare parts and needed purchases
• Manage the relocation of computer workstations
• Assist the Assistant to the DoT with hardware inventory regarding locations and serial numbers
Vendor Relations
• Schedule technology repair and maintenance from outsourced providers
• Represent Duchesne in communications with vendors (Toshiba, Verizon, Fujitsu, Safari, DirectTV, Samsung,
DyKnow, Summit, AVL-SPI)
Database and Reporting
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Maintain school-wide inventory of all computers and peripherals with the Assistant to DoT
Maintain integrity of TrackIt work orders for the CAVE and insuring data entry of maintenance and repairs
databases
Track work orders with all vendors – Fujitsu, Summit, AVL-SPI
Maintain Inventory reports
Statistical reports for helpdesk repairs by model and brand
Interpersonal Skills
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strong interpersonal skills
organization
professional written and verbal language skills
team player
Ability to think and react quickly, as well as multi-task
Ability to work well with all ages
November 7, 2012 Page 1 Personal Growth
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Keep current certifications as required (A+, Toshiba, Fujitsu, others as necessary)
Maintain technical knowledge through tech/ed journals, workshops or classes as necessary
Uphold policies set forth by Technology Committee on computer related issues such as copyrighting, viruses,
intellectual property and computer etiquette.
Equal Opportunity Employer
DOE Competitive Salary/Benefits / No Relocation Available
Please forward qualified resumes and three (3) professional references to sandra.mork@duchesne.org, Duchesne
HR Specialist.
With a 50 year history in Houston, Duchesne Academy, as part of the Network of Sacred Heart Schools, offers a collegepreparatory curriculum which draws on the natural curiosity and ability of students to help them experience a love of
learning. We focus on the whole child--intellectual, spiritual, emotional, social and physical. Our Goals and Criteria,
along with our curriculum are strongly rooted in the Catholic doctrine; however our student population includes girls
from many nationalities and religious denominations. This diversity adds a rich dimension to our learning environment.
While Duchesne has a sense of seclusion in the Memorial area, it has become well-known locally and nationally as a 21st
century school, firmly rooted in 200 year old Sacred Heart values. To learn more go to www.duchesne.org
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