Tourism and Catering Workshop
Teacher’s notes
The series
Vocabulary
The Workshop series of workbooks prepares students
studying vocational topics for the English they will
need for their jobs in the real world. The books
contain 25–30 single or double-page lessons which
can be used in class as a supplement to the main
coursebook and/or at home. Each lesson includes
authentic texts, skills practice, functional language,
and vocabulary tailored to a vocational syllabus.
The Vocabulary sections contain exercises looking at
groups of words from the reading texts and related to
the topic of the lesson. For example, in Lesson 3
Hotel facilities, students are asked to match
adjectives with what they usually describe, a hotel,
the room, or the service. Vocabulary exercises
include matching words and pictures,
dictionary/glossary work, completing definitions,
finding specific phrases or words in a dialogue, and
grouping words. All the words from the Vocabulary
sections (as well as any other words that appear in
the lesson and are relevant to the topic) are included
in the glossary at the back.
Features
Each lesson contains some or all of these features:
Before you read
Reading
Vocabulary
Speaking
Writing
Get real
Each workbook has a glossary, which contains the
words from each lesson with definitions. The
glossary defines the main words of the lesson and is
particularly useful for defining the technically
specific or unusual words not always found in a
dictionary.
Speaking
The Speaking sections involve students taking part
in a conversation or role play related to the topic of
the lesson using some sort of stimulus. For example,
in Lesson 11 Package holidays, students are asked to
do a role play between a customer and a travel agent
about the details of a package holiday they are given.
In Lesson 25 Describing a festival students discuss
festivals they have seen, taken part in, or heard about.
Before you read
Writing
Students can do this task alone or in pairs. It is
designed to get students thinking about the topic of
the lesson, or to start thinking about some of the
vocabulary they already know in that area. For
example, in Lesson 14 Giving tourist information,
students have to think of as many famous places in
London as they can and decide which is the most
popular with tourists. In Lesson 10 At the airport
students have to match pictures (in this case airport
signs) to words.
In the Writing sections students are asked to write
short texts or dialogues based on the model of the
reading text in the lesson. For example, in Lesson 23
Tips for travellers, students read a website with
advice for travellers in the Reading section, and then
they go on to write their own website for visitors
travelling to their country.
Reading
Workshop contains a variety of authentic texts
related to the vocational topic. For example, Tourism
and Catering includes the texts from holiday
brochures, travel websites, newspapers, and leaflets.
It also includes a variety of typical functional
dialogues which contain useful language which the
students will need in the real world (and which they
go on to practise in the Speaking section). Reading
tasks include identifying where a text comes from
(for example, a magazine, newspaper, or website),
identifying the topic of a text, reading the text to find
specific information, ordering texts, comprehension
questions, gap filling with functional language, and
matching headings with paragraphs.
© Oxford University Press
Get real
The Get real task at the end of each lesson is a link
between the content of the lesson and the real world.
Students are encouraged to use reference materials,
magazines, newspapers, or the Internet to investigate
ideas related to the topic of the lesson. These tasks
are also designed to be the basis of possible project
work. Teachers could expand the task so that
students do a more lengthy piece of work. For
example, in Lesson 1 Tourism today, students are
asked to find out about an unusual or strange
destination, then choose the top three unusual
destinations for a class tourist information board.
This could be an ongoing project in which students
collect, write about, or create posters for destinations
they find.
Teacher’s notes
1
Tourism and Catering Workshop
Answer key
1 Tourism today
2 1 c
3 1
2
3
4
5
6
2 a
3
3 b
customers
guests
passengers
tour leaders
visitors
tourists
4 a 3
b 6
c 1
d 5
e 2
f 4
2 What’s your job?
2 Kukrit d
Monika c
Ramón a
Alex b
3 Notes may vary
Kukrit tourist information officer: advises
travellers about accommodation, etc.
Monika restaurant manager: plans menus,
handles day-to-day running, does accounts,
manages team of ten
Ramón hotel receptionist: checks guests
in/out, makes reservations, sorts out
problems
Alex tour leader: checks transport, organizes
accommodation, tells people what’s
happening, sorts out problems
4 a
b
c
d
Monika
Kukrit
Alex
Ramón
5 1
2
3
4
patient, friendly
well-organized, efficient
sociable, diplomatic
calm, resourceful
6 Refer students to the glossary.
A travel agent makes travel arrangements,
reserves tickets, etc.
A resort manager looks after a tour company’s
business in the resort
An interpreter translates what somebody says
into another language
Check-in staff make sure that everything is in
order when people arrive for a flight or at a
hotel, etc.
A courier looks after groups of tourists on
holiday
3 Hotel facilities
2 1 Switzerland, France, USA
2 a 3
b 1
c 2
© Oxford University Press
restaurant
swimming pool
bar
childcare
fitness room/gym
room service
Internet access
TV
minibar
laundry service
baggage lockers
disabled access
1
✓
✓
2
3
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
4 1 a luxurious, modern, traditional, basic,
comfortable, friendly, centrally-located,
quiet, noisy
b luxurious, cramped, basic,
comfortable, spacious
c friendly, professional
2 spectacular
4 Reserving accommodation
1 a 4
b 2
c 6
d 1
e 5
f 3
2 4 e, a, d, c
4 name
credit card
expiry date
confirmed
5 Writing a CV
2 1 d
2 f
3 h
4 a
5 e
6 g
3 1 qualifications
2 experience
3 graduate
7 b
8 c
4 trainee
5 enthusiastic
5 Probably Marketing Information Manager
6 IT and the travel industry
2 1 T
2 F
3 T
4 T
3 a 1
b 4
c 3
d 2
5 F
7 Who’s who in hotels and restaurants
2 1 general manager
3 event organizers
3 1 a
b
2 a
3 a
4 a
b
5 a
b
2 head housekeeper
responsible for/in charge of
reports to
report to
b look after/deal with
look after b report to
looks after/deals with
manages
responsible for/in charge of
report to
Answer key
2
Tourism and Catering Workshop
Answer key
4
10 At the airport
Food and beverages manager
head waiter
wine waiter
bar manager
head chef
1 a 4
g 6
b 1
h 7
c 3
i 8
bar staff
assistant
(sous) chef
2 1 c
7 b
2 g
8 d
3 e
4 f
5 a
Check-in clerk
waiters/waitresses
chefs
kitchen
porters
5 1
2
3
4
5
6
7
8
bar manager
kitchen porters
bar staff
specialist wine waiter
head chef
waiters
assistant/sous chef
head waiter
2 1
2
3
4
5
6
7
8
9
10
Can I help you
we’d like a
Do you have
I’m sorry, we’re fully booked
what name is it
Would you like
can I have
So that’s
your table is ready
Here’s the menu
3 1
2
3
4
5
… while you’re waiting
Do you have a reservation?
This way please
we have a cancellation
the specials
4 1 W
2 C
3 W
4 W
3
accommodation
meals
drinks
flights
transfers
excursions
resort facilities
2 F
3 F
5 1 discount
2 self-catering
1 a 9
g 2
6 h
inc.
✓
some inc.
not inc.
✓
✓
✓
✓
✓
✓
4 T
5 T
3 brochure
4 optional
b 8
h 7
c 3
i 4
d 6
j 1
e 10
f 5
2 Answers may vary
hairdryer, satellite TV, radio, direct-dial
phone, electronic security box, minibar,
balcony, sun terraces and tropical gardens,
private beach with beach club and lifeguard,
children’s club with qualified staff, tennis
club, children’s pool, massage service,
shopping centre, quiet lounge for reading
5 C
6 W
Starters
Main course
Vegetables/salads
Desserts
Drinks
3 Notes may vary
1xS
1 x BSR
2 x GS
1 x BOTT HWW 1 x BOTT SMW
4 a I’ll start with … I’ll have the … I’d like a
b It’s a kind of … It’s a bit like … It tastes …
… made with … It’s like …
c It’s delicious The … is very good.
© Oxford University Press
f 10
12 Facilities at a resort
9 Explaining the menu
2 1
2
3
4
5
e 2
11 Package holidays
4 1 T
8 Welcoming customers to a restaurant
d 5
j 9
3 1
2
3
4
5
children’s club with qualified staff
electronic security box in room
quiet lounge for reading
temperature-controlled rooms
fitness centre with gym
13 Respecting cultural traditions
2 1 c
2 a
3 e
4 b
5 d
4 disrespectful impolite inappropriate
hospitable modest discourteous
acceptable
14 Giving tourist information
2 Probably a tourist brochure
3 1 London Eye
2 Walking tour
3 Harrods
4 Answers may vary
First stop should be …, … are a good way of
…, Visit …, You can …, Don’t forget to …
Answer key
3
Tourism and Catering Workshop
Answer key
15 Booking a ticket
1 1 fare
2 voyage
2 1
2
3
4
2 a the Taj Mahal
3 gate, platform
4 return
the cheapest
5 more expensive
the longest
6 quicker
quicker
7 more interesting
the most expensive
3 Waterstone (/ Morris)
A (/J)
25 Tadema Road
London
SW10 4RJ
020 74651003
London
10th
19.45
19 Tour itineraries
2 a They take a boat on four days.
b They take a bus on two days.
c They fly on four days (including the flights
from Heathrow – Bangkok and Bangkok –
Heathrow).
d They take the train on two days.
Edinburgh
20.40
Edinburgh
13th
10.00
£119
London
10.55
16 Dealing with money
1 1
2
3
4
two percent
two hundred dollars,
twenty-seven euros fifty
one thousand, five hundred euros.
2 cash, cheque, credit card, direct debit,
standing order, money order, etc.
3 a
b
c
d
3 A currency exchange
4 A hotel
2 A bar
1 A travel agent’s
4 1
2
3
4
5
commission
bill
deposit
cash
insurance
5 1 C
7 C
13 C
6
7
8
9
10
2 P
3 C
8 P
9 C
14 C or P
receipt
traveller’s cheques
credit card
change
exchange rate
4 C
10 P
5 P
6 P
11 P
12 C
17 Checking in to a hotel
1 a 3
b 1
c 5
d 4
e 6
f 2
4 basement, ground, first, second, third,
fourth, fifth, sixth, seventh, eighth, ninth
18 Tour guide commentaries
1 1
2
3
4
Ayers Rock, Australia
The Taj Mahal, India
The Statue of Liberty, USA
The Pyramids, Eygpt
© Oxford University Press
b the Statue of Liberty
3 1 This is one of the most famous
2 This is a superb example of
3 It was built in … and it stands …
The structure was designed by …
4 Please notice …
As you can see …
5 Do you have any questions
6 OK, if you are ready, let’s go inside.
4 1
2
3
4
5
6
7
Angkor
Huay Xai
Bangkok
Vang Vieng, Pak Ou
Mount Phousi
Phnom Penh
Battambang
5 1
2
3
4
5
6
7
8
9
First
The next day
then
On the way
While we were in
On the following day
After that
On our last day
en route
20 Alternative holidays
2
meditation
music
water-skiing
guided walks
excursions
creative writing
woodcarving
yoga
pottery/ceramics
swimming
Skyros
Peligoni Club
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
3 Answers may vary
1 pottery, wood carving, (music)
2 guided walks, excursions, (yoga)
3 creative writing, meditation, (music) (yoga)
4 water-skiing, swimming
Answer key
4
Tourism and Catering Workshop
Answer key
21 Dealing with complaints
2 a 2
b 3
c 1
3 Answers may vary
a So, what’s the problem exactly?, What
seems to be the problem?, Can you tell me
what’s wrong, exactly?
b I quite understand, Right, I see, Yes, I see
the problem.
c I’m very sorry about this, I must apologize
for the inconvenience. It’s our mistake.
d I’ll speak to them today and them to be
quieter, I’ll send someone to clean it right
away, I’ll get you a new bill right away.
22 Tips for travellers
25 Adventure holidays
2 An information website for British travellers.
4 1
2
3
4
5
6
7
8
9
10
driving conditions
penalties
valid
off the beaten track
drug offences
speed limit
repatriation
out-of-date
medical treatment
customs
4 F
3 a
3 Answers may vary
a a, b, d, g
b c, e, f, h, i
© Oxford University Press
f 6
c The places 5 8 9
d The holiday 1 2 6 7
natural habitat
traditions
nature reserves
community projects
local inhabitants
endangered species
27 Marketing and promotion in tourism
2 1 e
24 Health and safety abroad
2 f
9 c
e 2
3 Notes may vary
Negative effects of tourism
environment: trees cut down, rubbish, noise
local people: low wages, money goes to
companies outside the area
Positive effects of ecotourism
environment: protects areas where
animals/plants in danger, pays for
conservation, local people: economic
development of local communities
4 1
2
3
4
5
6
celebrate
parade
festivities
atmosphere
tradition
2 1 g
8 b
d 9
j 8
26 Ecotourism
4 1a they are assumed to become …
1b It is said that
5 1
2
3
4
5
c 7
i 1
4 a The people 3, 4
b The sports 10
2 A guidebook
3 T
b 5
h 3
3 Mountain-biking, white-water rafting
23 Describing a festival
2 T
1 a 4
g 10
2 A holiday brochure
5 1 Dress modestly
2 Never take photos of, or near, military
bases, airports, or official buildings
3 Respect people’s privacy
4 Make sure you have a valid visa ... / local
insurance
5 Avoid drinking local tap water.
3 1 T
4 Answers may vary
1b only eat freshly cooked food
2a drink bottled water
2b boil your water
3a wear a seatbelt
3b wear a helmet
4a wear a hat and sunglasses
4b use sun cream
5a don’t go swimming alone
5b check with locals about dangers in the sea
6a cover your arms and legs
6b use an insect repellent
7a don’t carry a large amount of money
7b keep money in inside pockets
4 h
5 i
6 d
7 e
2 b
3 d
4 a
5 c
3 Answers may vary
Market Older people who have lived or
stayed in Cyprus before (‘the Cyprus of you
childhood’), and who like quiet holidays and
historical sites.
Objectives Attract people who think Cyprus
is all discos and tourists, but who want
history and local people.
Answer key
5