Министерство образования и науки Республики Казахстан
Павлодарский государственный университет
им. С. Торайгырова
TOURISM
Павлодар
3
Министерство образования и науки Республики Казахстан
Павлодарский государственный университет
им. С. Торайгырова
Гуманитарно-педагогический факультет
Кафедра практического курса иностранных языков
TOURISM
Учебно-методическое пособие для студентов специальности
«Туризм»
Павлодар
Кереку
2012
4
УДК 881.111(075.8)
ББК 81. 2 Англ -9
С20
Ркомендовано к изданию учебно-методическим советом
гуманитарно-педагогического факультета Павлодарского
государственного университета им. С.Торайгырова
Рецензенты:
Б. Т. Кульбаева – кандидат филологических наук, доцент
кафедры иностранных языков Павлодарского государственного
педагогическогот института;
М. С. Кулахметова – кандидат филологических наук, доцент
кафедры практического курса иностранных языков Павлодарского
государственного университета им. С.Торайгырова.
Составитель: А. С. Сарсенбаева
С20 Английский язык : учебно-методическое пособие “Tourism” /
сост. А. С. Сарсенбаева. – Павлодар : Кереку, 2012. – 50 с.
Учебно-методическое пособие “Tourism” по дисциплине
«Английский язык» предназначено для студентов специальности
«Туризм».
Текст
содержит
аутентичные
профессиональноориентированные тексты, упражнения на расширение и закрепление
словарного запаса по данной деятельности.
УДК 881.111(075.8)
ББК 81. 2 Англ-9
© Сарсенбаева А. С., 2012
© ПГУ им.С. Торайгырова, 2012
За достоверность материалов, грамматические и орфографические ошибки
ответсвенность несут авторы и составители
5
УТВЕРЖДАЮ
Проректор по УР
ПГУ им. С. Торайгырова
_________Н. Э. Пфейфер
«____» _________ 2012г.
Составитель: А. С. Сарсенбаева
Кафедра парктического курса иностранных языков
Английский язык : учебно-методическое пособие "Tourism"
Утверждено на заседании кафедры «___» _________ 2012г.
Протокол №____
Заведующий кафедрой _________________ Б. К. Жумабекова
Одобрено учебно-методическим советом ГПФ «___»
Протокол №____
_____ 2012г.
Председатель УМС _______________ Е. Н. Жуманкулова
СОГЛАСОВАНО
Декан ГПФ ______________ Ж. Т. Сарбалаев
«___» _____ 2012г.
Ответсвенный за перевод ___________А. С. Саренбаева
Нормоконтролер
Начальник ОМК
«___» _____ 2012г.
______________
ОДОБРЕНО
Начальник ОП и МОУП
«___» _____ 2012г.
Г. С. Баяхметова
_____________ А. А. Варакута
6
Введение
Настоящее
учебно-методическое
пособие
«Tourism»
предназначено для студентов специальности «5B090200 Туризм» с
русским языком обучения ранее изучавших английский язык.
Цель учебно-методического пособия – расширение и
закрепление словарного запаса по теме «Туризм».
Пособие состоит из профессионально-ориентированных текстов
и упражнений, направленных на развитие навыков говорения, письма,
расширения словарного запаса по теме «Туризм». Студентам
предоставляются задания игрового характера, цель которых не только
погружение в определенную ситуацию, активизация использования
словарного запаса, но и повышение интереса к изучению
иностранного языка.
Учебное-методическое пособие «Tourism» содержит в себе 8
уроков, разные виды упражнении, таблицы, рисунки, дополнительные
тексты и материалы.
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1 What is tourism?
1.1 Read the definitions to “tourism.” Do they have the same
meaning? What is different?
a) tourism - NOUN [U] the business of providing and arranging
holidays and services for people who are visiting a place.
b) tourism - NOUN [U] travel for recreational, leisure or business
purposes;
c) tourism - NOUN [U] the business of providing services for people
who are travelling for their holiday;
d) the business of providing things for people to do, places for them
to stay etc while they are on holiday.
1.2 Now read two answers to the question “What is tourism?” Do
you agree with the following quotations?
a) Tourism is the temporary short-term movement of people to
destinations outside the places where they normally live and work, and
their activities during the stay at these destinations. (Tourism Society, UK,
1991)
b) This is the stuff that changed the word. Along with a handful of
other things – television, sex, and the computer – the ability to travel the
world freely sets those who live in the late 20 th century (and early 21st
century) apart from those who lived before it. (Michael Elliot, “The
Pleasure Principle”, The Economist, London, 1991).
1.3 Before reading the text discuss these statements with a
partner. Write T (true) or F (false)
1) One in fifty of all workers is employed in tourism related
industries.
2) The number of international tourism arrivals will more than
double between 2004 and 2020.
3) Tourists often worry about international security.
4) Tourism has only had a good influence on the modern world.
1.4 Read the article to check your answers
Tourism today: facts and challenges
Tourism is one of the biggest businesses in the world. There are
nearly 800 million international tourist arrivals every year. It employs,
directly or indirectly, one in fifteen of all workers worldwide, from A to Z,
8
from airport cleaners to zookeepers, and includes bar staff, flight
attendants, tour guides, and resort reps. It is a huge part of the economy of
many countries – in countries such as the Bahamas, over 60 % of the
economy is based on tourism.
Tourism is a fast - growing business. When Thomas Cook organized
his first excursion from Leicester to Loughborough in 1841, he probably
didn’t know what he was starting. Key developments in the last 150 years
or so have led to the rise of mass tourism. There have been technological
developments in transport, in particular the appearance of air travel and
charter flights. There have been changes in working practices, with workers
getting paid holiday time and working shorter and more flexible hours.
In recent years we have seen the growth of the Internet and
globalization making the world seem a smaller but very fascinating place.
The tourism industry grows faster and faster each year. In 1950, there were
25 million international tourists’ arrivals. In 2004, the figure was 760
million, and by 2020 it is predicted to be 1.6 billion.
But what are the challenges today? The tourism industry is affected
by many different things: international events, economic change, changes
in fashion. New concerns and worries appear every year, for example as
people become more worried about security and international terrorism or
as the value of their currency changes. But new destinations and new
sources of tourists also seem to emerge every year.
Tourism survives. It is a powerful and sometimes dangerous force in
the modern world. Tourism creates many good jobs and careers, but it also
produces many poor and badly paid jobs. Tourism can help to protect
environments and animal life, but it can also damage them. Tourism can
save cultures and the local way of life, but it can also change them for the
worse.
Tourism is one of the biggest industries in the world. It is perhaps
also the most important.
1.5 In pairs, answer and discuss these questions.
1 What do these numbers in paragraphs 2 and 3 refer to?
a) 1841;
b) 25 million;
c) 760 million;
d) 1.6 billion.
2 What are the four positive and four negative effects of tourism
mentioned in the article?
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3 Which of the key developments in tourism do you think were the
most important?
4 Can you think of some recent international events that have
affected the tourism industry?
1.6 Explain the meaning of the following words and phrases
Employ, include, a huge part of, be based on, key development, lead
to the rise of, the appearance of, flexible hours, fascinating place, predict,
affect, event, currency, destination, emerge, produce, damage, way of life,
perhaps.
1.7 Make up the sentences with the following words and phrases
using tenses.
For example, For the last 3 years tourism has been producing a great
number of jobs.
1.8 Speaking
Divide into two groups. One group defends the advantages of
tourism, the second one - disadvantages. Make some arguments to support
your idea.
1.9 Write an opinion essay on the topic: “Tourism: the biggest
business in the world” (200 words).
2 I work in tourism industry
2.1 Vocabulary
Jobs in tourism industry
pilot
receptionist
porter
chambermaid
concierge
tour guide
travel agent
resort rep
hotel manager
bartender
flight attendant
waiter
chef
airline check-in clerk
tourist information
officer
2.1.1 Look at the list above. Tell what these people do. For example,
pilot is the person who …
2.1.2 Put the jobs into categories, for example, travel jobs, hotel
jobs. What other tourism jobs do you know?
2.1.3 What do you think is the best job in tourism?
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2.2 What is your idea of a good job? Put the following ideas in
order of importance. Discuss your choices with your partner
A chance to travel
A good salary
Company car
Flexible working hours
Friendly colleagues
Free accommodation
Free medical insurance
Holiday bonus
Job stability
Luncheon vouchers
Long holidays
Opportunity to meet people
Pension plan
Responsibility for other staff
Teamwork
2.3 Describing a job
All the following sentences could be used to describe jobs. Mark
each sentence as follows:
(+) if you think it describes a positive aspect to a job;
(-) if you think it describes a negative aspect to a job;
(?) if it could be either positive or negative.
- It’s well paid;
- It’s badly-paid;
- It’s challenging;
- It’s stressful;
- It’s hard work physically;
- You work long hours;
- You have to work shifts;
- You need to be talented;
- You need special training and qualifications;
- You need good people/interpersonal skills;
- There’s a lot of job satisfaction;
- There’s a lot of variety;
- There’s a lot of responsibility;
- There are a lot of opportunities.
2.4 Reading
Read the job advertisement. Which job do you find the most/ least
attractive? Give your reasons why
Conference Event Coordinator
Night Auditor
Conference Consultants is a dynamic This is a chance to become part of a wellevents management organization which established international five-star hotel.
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provides creative, exciting and affordable
solutions for conferences and exhibitions.
We are currently looking for a hardworking person to join our staff.
We are looking for a Night Auditor for
busy hotel front office. Reporting to the
Front Office Manager, you will be skilled
at supervising staff, handing guest queries
and complaints. Maximizing room
The successful applicant will be occupancy and producing the daily
responsible for organizing special events. business figures.
This person will have excellent customer
service and management skills and be You are well-presented and patient with a
prepared to work under pressure.
friendly, helpful personality. This position
has unlimited potential and will suit
An excellent salary package and company someone looking at his/her career in the
car will be offered to the right candidate.
long term.
Travel Sales Consultant
Resort reps
Leading travel agency is seeking a travel If you enjoy being in foreign places but
sales consultant to sell holidays and other don’t like being on the move the whole
travel products
time, then being a resorts representative is
a great job for you. You will need to be
Good telephone, IT and numeracy skills enthusiastic, energetic, possess excellent
are a must. The job involves booking communication skills and be good at
package tours, making hotel reservations dealing with emergencies and making
and arranging car hide as wells as decisions on your own. There is the
designing individual holidays for the opportunity to earn commission from
independent traveler. You will be caring, selling excursions to boost your basic
have an outgoing personality and be able to salary.
put others first.
2.5 Read the advertising again. Which of the jobs:
1) involve selling?
2) requires management skills?
3) means working abroad?
4) offers extra financial benefits?
5)involves making arrangements?
6) needs excellent telephone skills?
2.6 What is a “skill”? Look at the examples of using this word
and complete the sentences bellow.
Examples:
Success in business depends on skilful management.
A highly-skilled chef can earn a lot of money.
Being a porter is a relatively unskilled job.
She is skilled at supervising staff
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Dealing with difficult members of the public requires good
communication skills.
1) Designing a good computer reservations system demands up-todate ….
2) She’s done a large number of relatively … jobs. She’s been a
chambermaid, a cleaner and a waitress.
3) He has to co-ordinate the work of several departments so he’s …
at organizing schedules.
4) If you work in a call center it’s essential to have excellent ….
5) Conference interpreting is a … occupation.
Make up your own sentences.
2.7 Work in pairs and fill in the Table 1. Explain your choice.
Table 1
Jobs
Check-in-clerk
Chef
Flight attendant
Pilot
Porter
Receptionist
Resort rep
Tour guide
Tour operator
Tourist information
officer
Travel agent
Waiter
Duties
2.8 Writing: CV and Cover letter
2.8.1 Read the CV and discuss it with a tutor.
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Requirements
Personal details
Michel Blanc
5 rue de la Liberation
76000 Rouen, France
e-mail: michel_blanc@yahoo.fr
25 years old
French
Education and qualifications
Baccalaureat (Equivalent of British `A` levels, specialising in economic
subjects.)
BTS Tourisme (Two years` vocational training in Leisure and Tourism.)
Work Experience
Internship at the Ibis Hotel (Southampton) 62 bedrooms, three conference
rooms.
Supervised the operation of the night shift, dealt with questions and
complaints, implemented routine checks of the hotel, collected and
compiled the daily business figures and entered statistics into a database to
produce the daily reports.
Le Parc (Rouen) Assistant Manager of a three-star hotel (45 rooms, 26,000
covers p.a.). Responsible for customer care, staff supervision, sales
promotion (accommodation, seminars, banquets) and accounting.
Professional Skills
Project management, sales, customer care and public relations, budgeting
and forecasting.
Computer skills: MS Office, specialist management software (HOTIX,
LOGHOREST, CALLSTAR)
Languages:
Interests:
English, Spanish, some German
Sailing, skiing, scuba diving
Name and address of referee
Mr Clark, Oasis Hotel, 26 Wharf Street, Southampton
2.8.2 A short cover letter should always accompany your CV.
Organise the following advice into two categories, dos and dont`s.
- Type your letter of application;
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- Use interesting coloured paper;
- Write at least two pages;
- Repeat what is already on your CV;
- Point out professional skills that you have acquired;
- Emphasise how you believe you meet the employer`s needs;
- Tell the employer that you will call in to discuss your application.
2.8.3 Use these phrases to complete the cover letter below.
a) I am confident
b) I am available
c) please find enclosed
d) I am writing with reference to
e) I look forward to hearing
f) I have experience of
Michel Blanc
5 rue de la
Liberation
76000 Rouen, France
76000 Rouen, France
michel_blanc@yahoo.fr
6th August
The Human Resources Officer
Global Tours
80 Campbell Street
London WC2 9AN
Dear Sir or Madam,
1) ........................................... the position of Night Auditor as
advertised in The Guardian of 11 January.
2) .......................................... a copy of my CV outlining my
background and qualifications for your consideration. As an Assistant
Manager of a three-star hotel 3) ......................................... managing staff
and dealing with guests.
I also have practical experience of increasing room occupancy and
producing financial statistics. If given the opportunity 4) ........................
that I could make a valuable contribution to the running of the hotel.
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5) ........................................... for interview at a time and place of
your convenience.
I can be reached at the above postal and email addresses or on 0033 1
5543 7574. I appreciate your time and consideration and 6)
..................................... from you soon.
Yours faithfully,
Michel Blanc
Enclosures: CV and Photograph
2.8.4 In Supplementary materials read in Приложение В Activity
1 the job advertisement. Draft your own CV and cover letter, show it
to a partner. Ask him or her to evaluate it using these check points.
- Does it look good?
- Does it list experience starting from the present?
- Is it too long / too short?
- Is the contact information clear?
- Does it provide a good basis for an interview?
3 Destinations: Where do tourists go?
3.1 When we look at the movement of tourists (or tourist flow),
there are three types of tourism. Match the words below with their
definitions
1 domestic tourism A People leaving their country to take holidays
2 inbound tourism B People taking holidays in their own country
3 outbound tourism C People entering the country from abroad to take
holidays
3.2 Think about the following categories that make people visit
the countries and give examples.
a) Town and cities
b) Natural attraction and features (e.g. beaches)
c) Historical and cultural attractions
d) Purpose-built attractions (e.g. theme parks)
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3.3 Vocabulary
The things that attract tourists to a particular country can be divided
into different groups. Fill in each column in the Table 2 with the words
below:
Table 2
Climate
Natural
features
Built
attractions
Events
Food, drink,
and
entertainment
Accommodation
Transport
rainy, cathedral, beach, sunny, desert, museum, train, hotel,
restaurant, carnival, plane, motel, bar, folk dance, harbor, music festival,
campsite, castle, damp, metro, nightlife, concert, countryside, waterfall,
chilly, art gallery, heritage, temperature, coastline.
Can you think of any other words to add to the table?
3.4 Complete the sentences using the words above:
1) I don’t really like the city. I prefer to live in the …
2) There aren’t many beaches on the island. The … is mainly rocky
with steep cliffs.
3) The Netherlands has a … climate, with mild winters and cool
summers.
4) These beautiful old churches are part of our national ….
3.5 Read the article below
10 Great Tourist Destinations You Can Go To In the Bahamas
The Bahamas is well known all around the world as one of the
greatest travel destinations, and one of the main reasons is because of its
pristine beaches and natural wonders. At the Bahamas, you can spend your
vacation at the beach sipping tropical drinks or you could dive and discover
the marine life that abounds near its shores. Whatever the reason, the
Bahamas is sure to offer travelers everywhere a well deserved time for rest
and relaxation, and here are 10 places you could go to when visiting this
island paradise:
1) Beaches in Bahamas: There are the two most popular beaches in
the Bahamas. More than two miles long, Cabbage beach is dotted with
tropical trees such as coconut, casuarinas and sea grape. Paradise beach
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near Atlantis resort is also a great beach destination for tourists, especially
for those staying at the hotel. Other popular beaches here are the Gold
Rock Beach, Xanadu Beach and Lucaya Beach.
2) Lucayan National Park: In this park, tourists can enjoy a myriad of
activities. The activities include spelunking or cave exploration where you
will see the interesting rock formations in the caves and kayaking down a
mangrove lined creek. Swimming in the beaches lined with coral sands is,
of course, the most popular.
3) Andros Island: In this island, you can go snorkeling and diving to
see the abundant and diverse marine life in its shores. In fact, the island
boasts of one of the largest barrier reefs in the world. In this reef, you will
see elkhorn corals and other coral formations stretching out more than 100
miles.
4) Blue Lagoon Island: The Blue Lagoon Island located in Nassau
showcases dolphins that you can swim with, play with or ride. For the less
courageous, there are docks where you can relax while watching these
wonderful animals. You also get to enjoy the beautiful scenery this offers.
5) Paradise island Outdoor Aquarium: This popular tourist
destination has 11 exhibit lagoons where tourists can see 200 species of
different marine animals. The Acrylic tunnels that undermine the sea
creatures' habitat enable tourists to see piranhas, lobsters, jellyfish, green
eels, sharks, giant groupers. You can see many other creatures as well in
their natural habitats.
6) Pirates of Nassau: Prepare to be enthralled and fascinated by the
life of pirates in this venue located at the heart of downtown Nassau. Here,
tourists are taken into an educational program that educates people about
the life of pirates through interactive programs. This is a great way to get to
know Bahamas' culture more.
7) Bahamas Historical Society Museum: This historical museum
showcases exhibits that show the island's history from the time of
Columbus to the present. Here, you will see scores of Lucayan-TainoArawak artifacts. The artifacts here give tourists a glimpse of the lives of
the people in the distant past.
8) The Pompey Museum of Slavery and Emancipation: This museum
located in Vendue house was once the place where slave auctions and sales
of goods from shipwrecks were held. Today, the place serves to educate
people on the rich history and culture of the Bahamas. Artistic works of
famous Bahamian artist Amos Ferguson is also showcased in this museum.
9) Crystal Cay: This place is an aquarium and a zoo spanning the
whole of New Providence Island. Here, you can view the fascinating
animals either by going up the 100 feet high observation towers or go down
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a staircase for a view of the corals, tropical fishes, sponges and other
marine life. You can reach this island through Nassau docks or through
Arawak.
10) Fort Charlotte: Fort Charlotte is a military site located in West
Bay Street and Marcus Bethel Way in Nassau. It was built sometime in the
late 18th century and was named after George the Third's wife. Here, you
can take a scroll and see the waterless moat, dungeons, drawbridge and
ramparts.
3.6 Find in the article the words that mean
a) related to the sea or sea transport;
b) a line of rocks or sand just above or just below the surface of the
sea, often dangerous to ships;
c) new or almost new, and in very good condition;
d) the sport of walking and climbing in caves;
e) a very large number of something;
f) a place where many people go for rest, sport or another stated
purpose;
g) an area of sea water separated from the sea by a reef (= a line of
rocks and sand).
3.7 Look at the data of Top Ten World's Tourism Earners.
Prepare a small report according to this information.
1) Austria - $21.8 billion;
2) Turkey - $22.0 billion;
3) Australia - $24.7 billion;
4) United Kingdom - $36.0 billion;
5) Germany - $40.0 billion;
6) China - $40.8 billion;
7) Italy - $45.7 billion;
8) France - $55.6 billion;
9) Spain - $61.6 billion;
10) United States - $110.1 billion.
3.8 Work in groups.
Think of another destination (not your own country or region). Make
statements to describe it to the other students in the group. Can they guess
the place in less than ten statements? You get a point for every statement
that doesn’t lead to a successful guess.
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3.9 Find out information about one of the tourist destination:
a) Write a factual information sheet;
b) Write a brochure description;
c) Prepare a talk or presentation.
Use pictures and visuals where possible. There are two cards. Choose
one of them and do the task in it.
3.10 Make a report: 10 Great Tourist Destinations you can go to in
Kazakhstan. Use pictures and visuals where possible.
4 Tour operators vs. travel agencies
4.1 What is the difference between tour operators and travel
agencies?
4.2 Read the following definitions. Do you agree with them?
What can you add?
a) A travel agent is someone whose job is to help people plan
holidays and make travel arrangements (they usually work for a travel
agency).
b) A tour operator is a company that organizes holiday tours and
then sells them, usually through a travel agency.
4.3 Read the definition of “package holiday”. How do you think
“package holiday” is connected with tour operators and travel
agencies?
Package holiday (US package tour) noun [C] - a holiday that is
organized by a company for a fixed price that includes the cost of travel,
hotels, etc.
4.4 Read the article and find the answers
1) Package holidays are created by tour operators and then sold
though the chain of distribution:
a) What are the components of a typical package holiday?
b) Who else forms part of the chain of distribution?
c) How many different types of tour operator are there?
2) What are two other terms that mean the same as package holiday?
3) To buy in bulk means to buy something:
a) on the Internet;
b) in large quantities;
c) in secret;
d) a long time before you need to use it.
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4) Why is it important to buy in bulk in tour operation?
5) Why do you think specialist tour operators prefer to sell direct to
their clients?
6) If you could work for one of the four types of tour operator, which
would you choose?
Putting a package together
Package holidays, which are also known as package tours, include all
of the components necessary for a complete vacation:
- transport to and from the destination
- transfers between the airport / station / port and hotel
- food and accommodation at the destination
- other services such as guide or holiday ‘rep’.
The professionals who bring these elements together to create a
holiday are called tour operators. They buy in advance and in bulk from the
principles: airlines, shipping lines, hoteliers, and so on. Because they buy
hundreds of seats or rooms from the principle, they pay a much lower price
for them than an ordinary member of the public. The tour operator then
converts this bulk into individual packages known technically as inclusive
tours (Its). These are marketed to the consumer through travel agents or by
other systems.
Principles
Transportation +Transfers + Accommodation + Other services
Tour operator
Direct selling
Travel agent
Clients
In the past tour operators sold almost entirely through travel agents,
but today they also use direct selling. This strategy eliminates the travel
agents from the chain of distribution, and this reduces the final cost of the
holiday package because direct sell operators do not have to pay
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commission to travel agent. Many smaller tour operators, for example,
prefer to deal directly with their clients.
Not all tour operators sell the same type of holiday. The really big
operators the mass market operators, produce low-cost holidays to
traditional sea, sun, and sand destinations like Spain, Greece, or Turkey.
Other operators limit their product to customers who want a very specific
type of holiday. These special operators sell adventure holidays, holidays
for single people, holidays for motor-racing fans, and so on. Domestic
operators specialize in tours for people who want to holiday in their own
country, whilst incoming tour operators are specialists in providing holiday
packages to visitors coming from abroad. For example, “Vastravel” a,
Italian incoming tour operator, sells tours to Italy to people from the rest of
the world.
4.5 Match the underlined words from the text to their synonyms
below:
a) change;
b) common;
c) overseas;
d) buyer;
e) beforehand;
f) not married;
g) cheap;
h) fee.
4.6 Work in pairs.
One way tour operators market their product is touristic fair. There
they can meet other travel agents and direct-sell clients. “Fitur” is a
touristic fair that annually takes place in Madrid. Look at the notes below.
They were made by a travel agent who is looking for different types of
package holiday to sell.
-
Brochures of tours?
Price includes transfers?
Price includes meals?
Use local hotels?
Accept groups?
Discount for groups?
How much?
Travel agent’s commission – how much?
22
4.7 Explain the meaning of the following words and phrases
below and make up the sentences with them
Brochure, customer, holiday, package, discount, include, providers,
domestic, inclusive, transfers, client, commission, direct selling, itinerary,
operator, representatives (rep), supplement, wholesaler, incoming,
independent, specialist, in advance, in bulk, overnight.
Work in pairs: Write down what questions can be asked to tour
operators. For example, Do you have brochures of your tours? Does the
price include transfers?
4.8 Speaking
Role play. In the Supplementary materials in Приложение В
Activity 2 find the cards. Make up a dialogue.
Student A: You are the tour operator. Use the information in the box
to answer your partner’s questions
Student B You are a travel agent. Ask the tour operator questions
about package holidays to the beaches of Kerala in Southern India.
Example:
1) Tour operator: – Good morning. Can I help you with anything?
2) Travel agent: – Yes, I hope so. I’m a travel agent from (your
country/region). I’m looking for tours to …
4.9 Work in pairs. Designing a package tour
You are going to prepare a five-day coach tour of your country or
region. To do this, you will need to make decisions about:
1) which places you will visit;
2) which places you will overnight in;
3) how many nights you will spend in each place;
4) where your tour will begin and end;
5) which services and meals you will include in the prices;
6 ) the different possible dates of your tour;
7) the name of your tour;
8) three ways you are going to personalize your tour.
4.10 There is the extract from “Contract for tourist service” [2]
that concerns the tour operator activity. Translate these items into
English language. Divide each part. Compare the translation.
Student 1
Права и обязанности сторон
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При подготовке к путешествию, во время его совершения,
включая транзит, Потребитель имеет право на:
1) обращение в консульские, дипломатические, иные
государственные, а также туристские представительства в случае
посягательства на его личную безопасность или имущество;
2) необходимую и достоверную информацию о правилах въезда
в страну (место) временного пребывания, а также выезда из страны
(места) временного пребывания и пребывания там, особенностях
законодательства страны (места) временного пребывания, об обычаях
местного населения, о религиозных обрядах, святынях, памятниках
природы, истории, культуры и других объектах туристского показа,
находящихся под особой охраной, состоянии окружающей среды;
3) свободу передвижения, свободный доступ к туристским
ресурсам с учетом принятых в стране (месте) временного пребывания
ограничительных мер.
Student 2
Права и обязанности сторон
При подготовке к путешествию, во время его совершения,
включая транзит, Потребитель имеет право на:
1) возмещение убытков и морального вреда в случае
невыполнения условий Договора на туристское обслуживание
Исполнителем в порядке, установленном законодательством
Республики Казахстан;
2) расторжение Договора, в случае неисполнения или
ненадлежащего исполнения Договора Исполнителем, на условиях и в
порядке, предусмотренных законодательством Республики Казахстан;
3) отказ от исполнения Договора до начала путешествия при
условии оплаты Исполнителю фактически понесенных им расходов за
услуги, оказанные до уведомления об отказе от исполнения Договора;
4) получение экстренной медицинской помощи;
5) содействие органов государственной власти Республики
Казахстан в получении правовой и иных видов помощи иностранным
туристам;
6) беспрепятственный доступ к имеющимся средствам связи.
Student 3
Права и обязанности сторон
Исполнитель обязан:
1) надлежащим образом, качественно и в срок оказать услуги по
настоящему Договору;
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2) представить информацию о конкретных третьих лицах,
оказывающих отдельные туристские услуги, входящие в туристский
продукт;
3) при перевозке пассажиров на любом виде транспорта выдать
Потребителю индивидуальный или групповой (при обслуживании
туристской группы) перевозочный документ (билет), содержащий
названия пунктов отправления и назначения, основные права и
обязанности пассажиров;
4) за три дня до начала путешествия в письменной форме
представить Потребителям сведения об особенностях путешествия,
включающие в себя необходимую и достоверную информацию о
правилах въезда, выезда и пребывания в стране (месте) временного
пребывания, о законодательстве, об обычаях местного населения, о
религиозных обрядах, святынях, памятниках природы, истории,
культуры и других объектах туристского показа, находящихся под
особой охраной, состоянии окружающей среды, а также об
опасностях, с которыми они могут встретиться при совершении
путешествий, и осуществить предупредительные меры, направленные
на обеспечение безопасности Потребителей.
Student 4
Права и обязанности сторон
Исполнитель обязан:
1) незамедлительно информировать уполномоченный орган в
области туристской деятельности и уполномоченный орган в области
чрезвычайных ситуаций природного и техногенного характера, а
также семью Потребителя с момента, когда они узнали или должны
были узнать о чрезвычайном происшествии с Потребителем во время
путешествия.
Если чрезвычайное происшествие произошло с иностранными
туристами на территории Республики Казахстан или туристамигражданами Республики Казахстан за пределами Республики
Казахстан, Исполнитель обязан проинформировать также органы
дипломатической службы.
4.11 Write a brief description of how tour operators works in
your country. Use the information by answering the following questions:
1) Who are the biggest tour operators in your country or region?
2) Which are the most popular destinations they offer?
3) Which are the new destinations this year?
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4) Do tour operators in your country only sell though travel agents or
do they sell direct?
5) Are there any specialists tour operators in your country?
6) What type of specialist holidays do they market?
5 Why do people travel?
5.1 Read the quotes. What are they about?
a) I like to be active on holiday – visit museums, galleries, that sort
of thing.
b) We spent last Christmas in the mountains outside Kyoto – that’s
where my son lives now, his wife’s Japanese.
c) I want to see as much of the world as possible. I’m meeting up
with a bunch of friends next month and we’re going hiking in the
Himalayas.
d) We go to the beach every summer. I just want to relax and switch
off and get some sun.
e) I have to visit our sales offices in Poland and the Netherlands four
or five times a year. It’s hard work, but I really like Poznan and Rotterdam.
5.2 Write down the last three trips you or members of your family
made, and the reason.
5.3 Work in groups. Show each other the trips you wrote down. Can
you put the different reasons into categories?
5.4 Read two texts and summarize the information given in them
Why do people travel?
Text 1
People travel for many different reasons. In the tourism industry we
divide the reasons for travel into three main categories: leisure tourism,
business tourism, and visiting friends and relatives (usually abbreviated to
VFR).
Leisure tourism can mean anything from excursions, day trips, and
weekends breaks to package holidays. Pleasure cruises, and longer
independent trips such as hillwalking or 1 …. in the mountains. It also
includes cultural trips (for example, to 2 ….), educational trips (for
example, study tours), and religious trips (for example, 3 …. on a walking
tour to a holy place).
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Business tourism includes any travel away from one’s main place of
residence, for such events as meetings, conferences, and trade fairs. It also
includes special trips when workers are given a 4 …. or a “thank you” for
good work (this is known as an incentive tour).
Travel in order to visit friends or family relatives is also regarded as
part of the tourism industry. This could be for a special family party, such
as a reunion or a 5 …., or a regular trip made every year.
Text 2
Why do people travel? There are many reasons one can think of
when asked questions such as these.
One of the most common reasons why people choose to travel is to
get away from their current situations and locations, either for a quick
vacation or as a means of finding one’s self. Other answers you get when
you ask “why do people travel?” include to enjoy new experiences, to learn
and experience new languages, new food, and new cultures.
Compared to previous decades, people travel more nowadays
because the economies are better and the advancements in transportation
make it easier to do so. If family members do not reside in the same
country or are probably working abroad, other family members would want
to visit them and would do so as frequently as their resources would allow.
Visiting families and friends in different states or countries are probably the
most important reasons for taking time off to travel.
Another important reason that people provide when asked “why do
people travel?” is that they are …. . Some people travel to the major cities
to pursue their dream jobs. People from the rural areas often move to the
urbanized areas to have better chances of getting high-paying job offers.
Others prefer certain states or cities for their specialties or the industries
that are …. . For example, if you wanted to work for the automotive
industry, you’d move to Detroit, where the Big Three auto companies,
specifically General Motors, Ford, and Chrysler, have the center of their
operations.
Spending a few weeks of winter in a summer destination ….
popularity as a reason for people travelling. Most Americans can travel
within the country to experience different seasons. For example, when it’s
winter in New York or Maine, they have the option to travel to the sunny
parts of the country such as in …. . Europeans have to travel further south
to countries in the southeastern part of Asia and the Middle Eastern
countries.
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Travelling to experience a …. is also a popular answer to the
question about travelling. The chance to be exposed to new sights, different
people and varied experiences can give people the chance to challenge
themselves and to find out new things about themselves. The …. called
“Amazing Race,” for example, shows how people can learn much not only
about the places they travel to but also about their personal limitations.
So, why do people travel? The reasons can vary but whatever your
reason for …. and jumping on the next train away from here, don’t forget
to enjoy.
5.5 Fill the texts with the missing words and phrases
Text 1
a) pilgrims;
b) treks;
c) reward;
d) wedding;
e) music festivals.
Text 2
a) whole new culture;
b) Florida or California;
c) packing your bags;
d) has also been gaining;
e) in search of a new job;
f) reality show;
g) headquartered within the area.
5.6 Match the words in A with the definition in B
1
A
Sightseeing
A
2
Trade fair
B
3
4
Study tour
Trek
C
D
5
Conference
E
6
Wedding
F
B
A long hard walk lasting several days or
weeks, usually in the mountains
Tours or excursion that leaves in the morning
and returns the same evening
Visiting the famous places in a city or town
Trip, often to a city or countryside hotel, that
includes Saturday and Sunday
Religious or artistic celebration that comes at
the same time every year
Large official meeting, often lasting several
days, for members of an organization or
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10 Weekend break
J
11 Familiarization
(or ‘farm’) trip
12 Incentive tour
K
company to discuss subject related to their
work
Large exhibition and meeting for advertising
and selling a product
Visit organized by an airplane or tourist resort
ect. Where tour operators and journalist can
get to know the facilities and services offered
Trip to country or an area the includes visits,
lectures, and classes
Journey or holiday given to a worker or group
of workers as a reward for good work
Travel to an important religious place
L
Ceremony where two people get married
7
Pilgrimage
G
8
Day trip
H
9
Festival
I
5.7 Work in pairs.
Look at Приложение В Activity 3 - two surveys on the main reasons
given by tourists for their holiday. One survey was done in 1986 and
another one is up-to-date. Compare your answers.
5.7.1 Find out what, if anything, your survey says about
a) the main reason for holiday travel;
b) attitudes to food and eating;
c) the importance of having fun;
d) The importance of weather and nature;
e) Wanting new experiences;
f) Meeting people and being with people.
5.7.2 Look at the two surveys together. Can you identify any trends
in tourist motivation?
6 Tourist culture
6.1 How do you understand the phrase “Tourist culture”?
6.2 Work in pairs. How far do you agree with the following
statement?
“Working in tourism means meeting people from different countries.
It also means sending people to different destinations with different
traditions and customs. It is important to respect and understand these
different traditions and customs”.
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6.3 Work in pairs
Look at these pictures showing tourists behaving badly. What are
they doing? Which of the behavior do you think is the worst? And which is
the least bad?
6.4 There are some descriptions of a good tourist. Comment
them and make some additions:
- Don’t block traffic;
- Don’t badmouth the city;
- Keep your voice down;
- Respect the culture;
- Don’t be afraid to ask for help.
Now describe a bad tourist. Compare your list with other members of
the group.
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6.5 Read the text and mark if the statement is true or false.
Correct the false statement
1) Of the 17 countries in the survey, the Germans came first.
2) The survey shows that the Germans were more polite than the
Americans.
3) Jens Kees has lots of experience with tourists from different
countries.
4) Jens thinks the British sleep too long in the morning.
5) When they’re abroad the British are ready to solve their own
problems.
6) When you’re planning a long drive across Europe, you get your
car serviced first.
7) It’s a good idea to go to the dentist before travelling around the
world.
8) People think the British are rude because they don’t respect the
local culture.
9) Jens wants the Germans to be more like the British.
The British- the world’s worst tourists
A recent shows that the British are seen as the world’s worst tourists.
Tourist offices in 17 countries worldwide were asked to fill in a
questionnaire including these topics: behaviour, politeness, tipping,
learning the language and trying local food.
Overall the British came in last of 24 nations after the Indians, Irish
and Israelis. The survey claims that the British were the worst-behaved and
the best-behaved.
Tourist guide Jens Kees takes mixed-nationality groups to some of
the remotest parts of the world. What does he make of the survey? “It’s
time the British woke up to reality!” he says.
“Just because they speak English it doesn’t mean that they own the
planet. And they are never properly prepared. When something goes wrong
a long way from home they expect to have everything done for them. Why?
If you’re taking your car across Europe, you have it serviced before you go
on a round-the-world trip it makes sense to get your eyes tested and your
teeth checked. Because it may not be so easy to do these things in the
middle of the Kalahari Desert!”
The survey also found the British to be the worst at learning the local
language as well as the rudest tourists.
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The Germans weren’t the best at everything, however-they gave the
worst tips and were described as the meanest nation (closely followed by
the British).
“It’s time that people realised that their behaviour abroad is
important. It’s up to each individual to behave responsibly,” says Jens. “I
don’t expect the British to turn into perfect tourists overnight. But they
could take in this feedback and start to change.”
6.6 Comment the picture
6.6.1 Work in groups and make a story explaining how this man was
arrested.
6.6.2 Make up a dialogue in a police station. Student A is the man
from the picture. Student B is a police officer who interrogates the man.
6.7 There is the “Contract for tourist service” [2]. Translate
some items into English language.
Во время совершения путешествия, включая транзит,
Потребитель обязан:
1) соблюдать законодательство страны (места) временного
пребывания;
2) сохранять окружающую среду, бережно относиться к
памятникам природы, истории и культуры в стране (месте)
временного пребывания;
3) соблюдать правила въезда и пребывания в стране (месте)
временного пребывания, а также выезда из страны (места) временного
пребывания и в странах транзитного проезда;
4) соблюдать во время путешествия правила личной
безопасности. Потребители, предполагающие совершить путешествие
в страну (место) временного пребывания, обязаны проходить
профилактику в соответствии с международными медикосанитарными правилами.
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Иные обязанности определяются законодательством страны
(места) пребывания.
6.8 Writing
Write ‘10 tips’ to encourage visitors to your country to behave
responsibly.
7 Transport in tourism
7.1 Vocabulary
Fill in the Table 3 with the words below
Table 3
Travel
Journey
types
Transport
types
Places and
features
Tourism
professionals
Air, airplane, airport, bicycle, bus, cabin, car, carriage, coach,
conductor, cruise, crossing, cruise ship, drive, driver, ferry, flight-attendant,
guard, harbor, helicopter, hovercraft, hydrofoil, jet, journey, land, light
aircraft, liner, long-haul flight, motorbike, motorway, pier, pilot, port,
purser, ride, runaway, short-haul flight, station, steward, terminal, terminus,
tour, tour guide, track, train, water,
Can you add any other words? Which section would you put these
words in?
Taxi, ticket collector, hire car, captain, freeway, yacht, marina, jeep,
service station, scentic route, shuttle, tunnel.
7.2 Read the text and fill in the gaps with the words from Table 3
Inside tourism: transport for tourism
Transport for tourists can be divided into three main categories:
journeys by air, journeys on water, and journeys on 1….. Within each
category there are several types of transport.
Air travel usually means a short-haul or 2… . International 3 ….,
operating from large 4 ….., which in big cities often have more than one
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5….. building. But in some more remote places there may be little more
than a small airstrip with only one simple 6….. for planes to land and take
off. At some tourist destinations air transport may include short transfers or
sightseeing trips by 7 …..
Journeys on water can include luxury 8 …., which take tourists on
all-inclusive holidays of three days or more, visiting a number of different
locations. Passengers sleep in 9 ….. , and have a full range of service on
board. They are looked after by a team of 10 …., with a 11 …. in overall
change of tourist services. Ferry 12 …. are usually much shorter journeys
connecting two points of land or going between islands. The ferries will
stop at a large 13 …. or a small 14 …..
Land travel is probably the most diverse category. It includes rail
journeys by 15…., departing from a large 16…. and stopping at 17 …. en
route. Passengers sit in separate 18 …. or coaches. The most common form
of transport by road for tourists, if they don`t have their own car, are also
called 19 …. These vehicles can either travel from city to city along fast 20
…. (or sometimes quieter roads), or they can be used for transfers from
airports and other smaller journeys. Very often they are used for
sightseeing trips when as well as a driver there will be a 21 ….. to tell the
passengers about the sights.
7.3 Find pairs of opposite from the adjectives in the list.
Boring
Cheap
Clean
Comfortable
Crowded
Dangerous
Difficult
Dirty
easy
Exciting
Expensive
Fast
Punctual
Quite
Safe
Slow
Uncomfortable
unpunctual
7.4 Use the adjective above to compare the following.
a) ferries/cruise ships
b) trains/coaches/cars
c) working as a pilot/working as a ticket collector
d) the most convenient ways to get around a city
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7.5 Read yahoo answers to “What is the safest form of modern
transport?”
Hey Arnold: The safest form of modern transport is the elevator.
There are fewer elevator fatalities than any other.
Ellie B: What do you think is the safest form of transport? Statistically, I think it's planes...but of the ones I use regularly, probably
trains.
Dreamer: The safest form of transport is walking, because you only
depend on yourself. You do it yourself, and you are happy with it. With
everything else you can complain.
Howard L: Air transport is much safer than walking or bicycling.
Statistically thousands more people die from falls or getting hit by cars
while walking or bicycling. I'm not sure of how many die by drowning
going to Hawaii from LA.
Discuss in your class this question and add the received information
using the arguments.
7.6 Which form of transport – train, car, boat or plane – do you
associate with each of the words and phrases below?
a) set sail;
b) a cruise;
c) traffic jam;
f) fast lane;
g) to indicate;
h) sundeck;
d) compartment;
e) bonnet;
i) commuter;
j) take off;
k)quayside;
l) mid-air collision;
m)
departure
lounge;
n) buffet car;
o) pull in;
p) charter flight;
q) to disembark;
r) express;
s) bypass;
t) guard’s van.
7.7 Discuss or write the answers to these questions
1) What, for you, are the pleasures and horrors of modern driving?
2) Look at the aspects of travel listed below. What are they like in
your country? How are they different in any other country you have been
to?
a) roads and car-drivers;
b) airports;
c) train services;
d) hitch-hiking possibilities.
7.8 What’s the furthest you have travelled in one 24-hour
period? Describe the journey.
35
7.9 Writing
a) Think of films or film sequences – disaster movies, car chases,
train adventures, sinking ships – that involve travelling. Describe in detail
the ones that impressed you most.
b) Write, in dialogue form, a conversation in which three friends
argue about how they should travel to distant city for a long weekend. One
thinks it would be best to go by car, the second is for going by train, and
the third would prefer to go by coach.
7.10 Work in groups.
7.10.1 Look at the factors in Table 4 that affect a tourist’s enjoyment
of a journey. Can you add any more?
Table 4
At the airport
On a train
On a long coach On a four-hour
journey
ferry crossing
Quick check-in
Punctuality
A window seat
A private cabin
Good restaurants Interesting
On-board toilets Opportunity to
passengers to talk
buy
tax-free
to
goods
Thorough
Comfortable
Safe driver
Calm sea
security check
seats
7.10.2 Which do you think are the most important features for a
tourist on each journey. Put them in order.
8 Reservations
8.1 Answer the questions
1) What do you know about hotel business?
2) What are the differences between “hotel”, “inn”, “hostel” and
“motel”?
3) Do you know how to reserve the room in a hotel?
8.2 Read the text and fill in the gaps with the phrases below
a) make the mistake of overbooking;
b) make sure the guest rooms are spotless;
c) allows you to improve your hospitality;
d) look to management for better leadership;
e) attract miserly;
36
f) lose one customer;
g) a place to lay their head.
Top hotel complaints that hoteliers should use to their advantage
Many hotels receive the same types of complaints across the board.
And while you can certainly blame your staff, the customers, or the
weather, the truth is that a guest who complains is giving you a chance to
make amends and keep their business in the long run. You need to treat
every complaint as a blessing in disguise because it 1) …. for future
customers and ensure repeat business. Here are just a few you might have
heard before, and how you can use them to your advantage.
Overbooking. Is there anything worse than showing up at a hotel
after a long day of travel only to find that your room has been sold out from
under you (with some lame excuse like your card wasn’t approved when
you know perfectly well that it should have been?). No guest who
experiences this service will risk a repeat, so if you 2) …. and everyone
actually shows up, make some kind of arrangement with an equivalent
establishment and offer to pay for their stay. Either that or stop
overbooking.
Ho-hum service. Your staff is the interface between your brand and
the public. If their performance is consistently a source of complaint, then
perhaps you need to 3) ….. Getting good people in place is only half the
battle. After that, it’s up to you to ensure that they feel appreciated and
motivated to do their best.
Dirty room. This is simply not acceptable. Even if your maid staff
is shoddy, you must have a head of housekeeping who is not only
meticulous and has a sharp eye, but is willing to do whatever it takes to 4)
…. and that they meet or exceed hotel standards.
No amenities. The cheapness of your amenities will reflect in the
class of customer that frequents your hotel. If you choose to skimp on the
extras (soaps and shampoos, a dining establishment, room service, DSL, a
business center, etc.), then you are not going to be able to charge as much
and you will 5) …. customers.
Bedbugs. This is not so much a wake-up call as a fire alarm. You
cannot operate a hotel that has bedbugs these days. Although international
travelers have made this occurrence much more commonplace of late, it’s
simply no excuse. Take immediate measures to correct the problem should
it arise.
Noisy neighbors. Although this isn’t really your fault, you need to
do something about the rowdy college kids on the second floor or risk
37
losing your loyal customers. Give them one warning and if you have to go
up a second time, kick them out. It’s better to 6) …. (that you probably
don’t want to return anyway) rather than a whole floor.
Uncomfortable bed. Most guests come to your establishment for
one reason: 7) ….. So if you fail in this arena, you’re not too likely to get a
repeat visit. If you spend a little extra anywhere, it should be on quality
mattresses, pillows, and linens.
8.3 Make up 5 questions to the texts
8.4 Read these faxes and look at the room chart of the Royal
Hotel below. There is one mistake in the way the room chart has been
filled out. Find the mistake and correct it.
Do you have a single room available for two nights from Friday May
6?
If so, please reserve this for me and confirm by fax. Thank you.
Please let me know the cost including continental breakfast.
Susan Smith
Please reserve one double room with balcony and shower for my
husband and myself from May 1st to 8th. We require full board.
Mary Moore
Table 5
Room
description
101 twin 102 single 103
beds bath, bed shower double
balcony
bed
shower
room
Sun May 1
$92
$65
$85
Mon May 2
Tue May 3
Wed May 4
38
104 twin 105
beds bath double
bed
shower,
balcony
$88
$90
Mr. &Mrs.
Moore
(full
board)
Thu May 5
Fri May 6
Sat May 7
Sun May 8
Ms Smith
(bed and
breakfast)
Mr. &Mrs.
Moore
Ms Smith
All prices include continental breakfast. For half board add $20 per person. For full
board ass $40 per person.
8.5 Look at this reply to Susan Smith’s fax. Find the four
mistakes in it and correct them.
Dear Mr. Smith,
Thank you for your fax. I am happy to inform you that we have a
single room with shower available for you from Firday May 6 to Sunday
May 8. The cost of the room with full breakfast is £65.
I can confirm that the room has been reserved for you.
We look forward to welcoming you both on May 6. Please let us
know if you will be arriving later than 8pm.
Your sincerely,
A.Muster
Royal Hotel
8.6 Write a reply to Mrs. Moore’s fax.
8.7 Read this conversation in a hotel and put the lines in the
correct order
- Certainly. A single room or a double?
- Just this one bag.
- Yes, sure. Do you want my address, too?
- Here’s your key. Your room number is 311. I hope you enjoy your
stay.
- Single, please.
- Good evening. Can I help you?
- A shower. How much is the room?
- Yes, please. Could I have a room for the night?
- No, thanks. Just breakfast. Can I pay by credit card?
39
- Yes, of course. We take Visa and Access. Could you sign the
register, please?
- No. Just a signature. Do you have any luggage?
- Would you like a room with a shower or a bath?
- £72 for the room and breakfast. Would you like an evening meal?
- Thanks.
8.8 This is the Royal Hotel’s registration card. Fill it out for
yourself, as if you were a guest there.
Registration Card
Surname
Forenames
Accompanied by
Payment method: cash  cheque  company account  credit card 
(No.:
)
Home address
Nationality
Passport number
Car registration number
Purpose of visit
Signature
Special requirements
Room number
Date of arrival
Date of departure
8.9 Make up the sentences with the vocabulary below.
Hotel facilities
Air conditioning, balcony, bar and lounge, bathtub, beach,
bedspread, bidet, car park, children’s playroom, cocktail bar, conference
facilities, desk, dressing table, faucets (taps), fax phone, fitness centre,
garage, garden, hair-dryer, indoor pool, light switch, mini-bar, mirror, night
club, night stand (bedside table), outdoor pool, pillow, play area, radiator,
radio-alarm, reading light, restaurant, satellite TV, sauna, sheets, shower,
sofa, tennis court, towels, waste bin, water sports.
40
8.10 Role play
Work in pairs. Look Приложение В Activity 4 and 5. You’ll be
playing the roles of Reservations manager and Guest telephoning to reserve
rooms. Update the room chart opposite. Use the Vocabulary: hotel
facilities.
41
Литература
1 Королёва Н. Е. Английский язык: сервис и туризм. – 3-е изд. –
Ростов н/Д. : Феникс, 2008. – 407 с.
2 Выдача лицензии на туроператорскую деятельность / www.
mts.gov.kz/ docs/ npa/3k.doc
3 10 Great Tourist Destinations You Can Go To In the Bahamas /
http: // www. streetdirectory.com/travel_guide
4 Air Astana – from the heart of Eurasia / http: // www.airastana.
com / kaz / en / Corporate-Structure.aspx
5 Flying still the safest form of travel / http: // news.bbc.co.uk/2/hi
6 Garton - Sprenger J., Prowse P. East and West / Inspiration 4
Student book / Macmillan, 2007. – P. 18–19
7 Jones L. English for the travel and tourism industry / Student book
/Cambridge university press, 2001. – P.126
8 Soars J., Soars L. Headway Elementary Student's book / Oxford
university press, 1993. – P. 131
9 Strutt P. English for international tourism Intermediate Student
book / Longman, 2007. – P. 143
10 The History of Hotels: From Economic to Extravagant / http://
www.searchandgo.com/travel/hotels-history.php
11 Top hotel complaints that hoteliers should use to their advantage /
http://www.travelwires.com/wp/top-hotel-complaints-hoteliers/
12 Why do people travel? / http://whydopeople.net/why-do-peopletravel/
13 Walker R., Harding K. Tourism 1 Student book / Oxford
university press, 2009. – P. 143
42
Приложение А
(обязательное)
Supplementary texts
Space Tourism
People have been talking about space tourism ever since astronauts
first landed on the moon. Will the dream ever become reality?
Believe it or not, we’re counting down to the first space tourist flight.
The Virgin Galactic Spaceship is due for lift-off soon, and there are rumors
that Angelina Jolie and Brad Pitt are among those who have put their
names down to fly.
How exciting! I’m going to book a ticket!
Hang on, it won’t be cheap – each passenger will pay US$200,000
for the three – hour flight.
Over a thousand dollars a minute – that’s extremely expensive!
Yes, but the space tourists will fly at three times the speed of sound,
they’ll experience four to five minutes of weightlessness and they’ll be able
to look down on Earth. ‘Every passenger will have a spectacular view; they
will have large windows and luxurious seats, ‘says Virgin boss Sir Richard
Branson, who’s going to travel on the first flight with members of his
family. And the holiday will include pre-flight training and three days’
luxury accommodation at the Virgin Galactic space camp. Initially, the
spaceships will take off from the Mojave Desert near Los Angeles, but later
there’ll be a spaceport in New Mexico.
And what about people who don’t have thousands of dollars?
I’m sure the cost of space flights will come down, and one day
ordinary travelers will be able to go on trips into space. So perhaps our
grandchildren will spend their holidays on the moon, and have honeymoons
in a hotel orbiting Venus. But meanwhile, you can book a spaceship flight
online at www.virgingalactic.com with a deposit of US$20,000.
Forget it! I’ve got to go – I’m flying to Florida today …
Old and new tourism
In the 1980s and early 1990s, when Africans first realized that
tourism could be a way out of their poverty, they built very large concrete
hotels on the beaches of Kenya, South Africa, and other countries. For a
time the charter flights poured in from Germany and Italy. The tourists
hoped to see lions, but also wanted to lie by the pool and to eat food from
43
their own country and enjoy the other comforts of home. The revenue from
tourism rose sharply, but most of it went to international tour operators.
That was then. Fortunately, a new kind of travel is now in fashion.
Today’s tourists are leaving the high-rise hotels and European comforts.
Instead they are looking for more authentic experiences. On the wild coast
of South Africa, young tourists ride horses on unspoilt beaches make their
way through hills of subtropical vegetation. In the evening they sit round
the fire and eat a traditional Xhosa meal of meat and vegetables; they
listen to the local Xhosa people tell folk stories, before going to bed in
simple tents and lodges. The experience is not offered by an international
tour operator but by the Xhosa themselves. The Xhosa tour guides are paid
two and a half times the average rate of pay.
The change from old tourism to new tourism did not happen
suddenly. Interest in the traditional two-week sun and sea package holiday
fell gradually towards the end of the last century. Individual tailor-made or
independent holidays – such as fly-drive-have steadily become more
popular. Nowadays people are taking shorter yet more diverse holidays.
Long-haul flights are increasing and are making faraway places easier to
get to. More and more tourists are looking for adventure, activity, and
authenticity. Adventure travel, ecotourism, cultural tours, and sports
vacations are taking people to more exotic destinations: China the
Maldives, Botswana, Vanuatu.
The History of Hotels: From Economic To Extravagant
Evidence of hotels and the hospitality industry have been recorded as
far back as biblical times when Mary and Joseph arrived in Bethlehem
during the census. As the Bible depicts, Mary and Joseph were refused
accommodations because there "was no room at the inn." Since the
beginning of time, people have traveled for commerce, religion, family,
health, immigration, education and recreation.
As cited by Texas Tech University, the word "hospitality" comes
from the Latin root meaning "host" or "hospice." The university further
noted that the first hotels were nothing more than private homes opened to
the public. Most, unfortunately, had poor reputations. Under the influence
of the Roman Empire, inns and hotels began catering to the pleasure
traveler in an effort to encourage visitors.
The first inn located in America was recorded in the year 1607 and
lead the way with many other firsts in the hospitality industry. The first
publicly held hotel (the City Hotel) opened in New York in 1792. The first
44
modern hotel (the Tremont) opened in Boston in 1809 and the first business
hotel (the Buffalo Statler) opened in 1908.
From there a surge of hotels flooded American and the rest of the
world with prominent names such as Radisson, Marriot and Hilton.
Price, Service, Amenities
Hotels (as well as other forms of accommodations) are generally
segmented by the services and amenities offered. These two factors, along
with location, also have a bearing on the price range.
Budget hotels offer clean albeit simple rooms that provide the basics
of places to sleep and shower. Usually budget hotels are designed for
travelers looking to maximize their funds and minimize expenses. Prices
can range from $20US per night to $70US per night.
Business hotels offer a high standard by providing rooms equipped
with what business travelers would consider necessities. Usually found in
business-class hotel rooms are high speed Internet connections, alarm
clocks, comfortable beds, irons and ironing boards, coffee makers,
complimentary newspaper delivery and hairdryers. Rates can range from
$80US per night to $250US per night.
The facility of a business hotel would also offer an in-house
restaurant, bar, exercise room and shuttle service to nearby airports. Limit
concierge assistance is often included as well as room service, laundry and
dry cleaning and wake-up calls.
Luxury hotels are known for their lavish decor and extraordinary
service. With superior amenities, accommodations at luxury hotels are
designed to thoroughly pamper and impress guests. According to a
Business Week Online article, those in the luxury market are getting harder
to please stating that luxury goods and service providers can't afford to
blunder with the level of service and customer experience they provide. For
this reason, many luxury hotels go far beyond the norm by providing a
lifestyle experience equal to or better than what guests have become
accustomed to at home.
Luxury hotels frequently offer full-service day spas, five-star
restaurants staffed by world-class chefs, ballrooms, lavish pools, golf
packages and guest services that are unsurpassed by any other class of
hotel. In addition, luxury rooms generally include those amenities found in
business class hotels plus in-room safes, goose down comforters and
pillows, marble showers and tubs, larger rooms, separate sitting or living
area and fog-free bathroom mirrors. Rates can range from $129US per
night to $2,000US per night.
Rates vary greatly depending on location and proximity to popular
events and attractions.
45
There are other classifications of hotels, however, most will fall into
one of these three or a combination of these three. With the lines between
business and personal becoming more blurred, many entrepreneurs and
business executives will attend conferences or embark on business trips
with family in tow. Hotels are aware of this common occurrence and have
become adept at providing facilities and services both business and
recreational travelers enjoy.
Choosing a Hotel
Because of the diversity of hotels a rating system, based on stars, was
created. However, rating systems don't all carry the same definitions. For
instance, the American Automobile Association (AAA) in the United
States regularly reviews and rates facilities with a scale based on one star to
five stars. The ratings reflect specific written standards set forth by AAA.
Travelers who are familiar with this system will know what to expect when
booking a reservation at a hotel rated on this scale.
But in Europe or Latin America, ratings systems (if they exist) are
widely scattered and unorganized. The same applied to most online travel
booking sites that apply their own "star" system, which is not related to
AAA.
If the facility is unfamiliar, rather than rely on a ratings system that
could be unfounded, look to online review sites for help or ask friends or
business associates for recommendations.
From their humble beginnings in spare rooms of private homes to the
most plush, opulent and service-oriented facilities available, hotels have
evolve into temporary housing for people of all classes who travel. With
such a diverse selection, finding a hotel that caters to your needs, on your
level can be the defining point in a holiday or business trip.
Hints for hotel guests
When travelling people almost always stay at hotels. It is advisable,
therefore, to keep in mind the following:
1 The first thing to do is to book a room in advance either by letter,
telephone or fax. Otherwise you may arrive at the hotel and be told that
there are no rooms.
2 On arrival at the hotel go to the receptionist desk in the lobby and
confirm your reservations. The clerk will then give you a registration form
to fill in and sign. The form is to be filled in block letters. In smaller hotels
you simply sign the visitor’s book and give your permanent address.
3 At large hotels you may ask for any service by phone. Tell the
operator if you wish to be called at a certain time. Call room service when
46
you want a meal or drinks sent up to you room. Call valet or maid service if
you need your suit or dress cleaned or pressed.
4 Let the hotel management know well in advance the day and time
of your departure. Vacate your room before noon. 12 o’clock is the
international check-out time. If for some reason you stayed longer, you
would have to pay for another night.
Flying still the safest form of travel
There are more flights and more passengers travelling into and out of
the UK than ever before. The overall number of planes taking off and
landing last year grew by five per cent - to 1.96 million. Despite the
increase, air travel remains one of the safest forms of travel - especially if
you're on a UK airline.
Passenger statistics from the Civil Aviation Authority show that last
year the six main airports - Heathrow, Gatwick, Manchester, Birmingham,
Stansted and Glasgow - handled more passengers than the year before.
Stansted showed a 37.7% increase in overall passenger numbers to
almost nine and a half million people. Within that, there was a 42%
increase in international passengers.
According to the British Airport Authority, Heathrow remains the
world's busiest airport for international passengers and is also the world's
second busiest cargo port.
On average 82 planes an hour take off and land there and more than
60 million passengers used the airport in 1998/99.
Arrivals and departures at Heathrow have to be co-ordinated not just
at the airport itself but also with planes arriving and leaving other airports
such as Gatwick, Stansted and London City. It makes the skies above some
of the busiest in the world.
Heathrow alone can use more than one stacking system for incoming
planes and a stack can hold an average of six aircraft.
Increase
In 1998 - the latest complete figures available - nearly 90 million
passengers were carried by UK airlines and it's expected the number will
increase by about five per cent a year over the next five years.
However, UK airline operations are among the safest anywhere.
When compared against all other modes of transport on a fatality per mile
basis air transport is the safest - six times safer than travelling by car and
twice as safe as rail.
The CAA says that between 1989-1998, European airlines achieved a
lower accident rate than their United States counterparts.
47
In that period, UK airlines carried about 700 million passengers.
Three planes were involved in fatal accidents with a combined loss of life
of 56 passengers.
Lightning
That translates as a one in 12.5 million chance of being killed on a
UK airline - compared to a one in 10 million chance of being struck and
killed by lightning in the UK.
And it might not feel like it but even the delays to charter flights are
getting shorter.- at least at the six main UK airports.
In 1998 the average delay was 36 minutes - in 1999 that had fallen
by around 90 seconds. Delays to scheduled services remained the same at
13 minutes.
Monday, 8 May, 2000
BBC News
48
Приложение В
(обязательное)
Supplementary material
Activity 1
Commercial Manager
Employer: BRECON BEACON NATIONAL PARK
Posted: 21 February 2012
Location: Wales
Industry: Travel & transport - Tourism , Environment - Ecology &
conservation , Environment - Environmental management
Contract: Permanent
Hours: Full Time
Salary: £29,236 - £31,754
Further information
BRECON BEACONS NATIONAL PARK
Salary: £29,236 - £31,754
Permanent - 37 hours per week
A unique opportunity for an enthusiastic, forward thinking and innovative
individual to develop and pursue the commercial operation of our main
Visitor Centre, our historic Country Park, and key Tourist Information
Centres. You will be responsible for identifying and delivering new
commercial opportunities within the organisation's key objectives to
enhance the Visitor experience and will have relevant retail and
commercial management skills.
If you would like an informal discussion or further information about the
post please contact Julian Atkins, Director of Countryside & Land
Management
on
Tel:
01874
620477
or
e-mail
Julian.atkins@breconbeacons.org. Application packs can be obtained by
visiting our vacancy page at http://www.breconbeacons.org or contacting
the Human Resources Department on Tel. 01874 620426
Closing date: 15th March 2012
Interview date: 27th March 2012
49
Activity 2 Student A
Tour feature
Tour: Beaches of Kerala (Southern India)
Tour area + type
Air fares
Transfers
Beach resort holiday
Not included. Client must organize
Transfers to and from airport on firs and last
day included. Private minibus used
Breakfast & evening meal. Breakfast & lunch
on day of departure
All hotels locally owned and managed.
Maximum size = 24 rooms. All hotels have
private gardens and luxury-class services, etc.
Not accepted. Maximum 4 people per booking.
No minimum
None
10%
Meals
Hotels
Groups (=12+people)
Discount for groups
Travel agent’s 9 %
commission
Brochures
Available next month for next season
Activity 3 Student B
Student A (2011)
What were the main reasons for your holiday journey?
1 Going to places I haven’t visited before
2 Meeting new and different people
3 Opportunities to increase one’s knowledge
4 Experiencing new and different lifestyles
5 Having fun, being entertained
6 Just relaxing
7 Escaping from the ordinary
8 Being together as a family
9 Trying new food
10 Talking about the trip after I returned home
50
Activity 4 Student A
Reservations
1) Your name is Bernard Brown. Call the Royal Hotel. You want to reserve
a room for your wife and yourself from May 2 to May 6 (four nights). The
room must have a bath and balcony. (Your home phone number is 01303
87 92 31.)
2) Your name is Carlos Chavez. Call the hotel to reserve a single room
from May 1 to May 8. (Your office phone number is 0171 993 3723.)
3) Your name is Annie Anderson. Call the Royal Hotel. You want to
reserve a room for your sister and yourself from May 6 to May 8 (two
nights). You don’t want to pay more than $1oo for bed and breakfast.
(Your home phone number is 01981 83 21 23.)
4) Your name is Dawn Davidson. Call the hotel to reserve a room for two
people from May 2 to May 8. (Your office phone number is 0181 821
4832.)
Activity 5
Vocabulary
I’ll just check if we have a room available
Yes, we do have a room free.
I’m afraid the only room we have is…
Could you just spell your name for me, please?
Is there a phone number where we can contact you?
What time will you be arriving, Mr Green?
We’ll confirm this reservation in writing, Mrs Moore.
We’ll look forward to seeing you on Monday, Ms Smith.
Thank you for your call, Mrs Moore.
Excuse me a moment, I’ll have to check.
I’ll just have to find out.
I’m not quite sure, I’m afraid.
Just one moment, please, I’ll ask one of my colleagues.
Yes, certainly. Well, …
Yes, certainly, one moment please …
Can you help me, please?
I’d like to know …
I wonder if it’s possible for me to …
51
Can you tell me …?
How will you be paying?
What time will you be arriving?
What kind of room would you like?
Could I have your name, please?
How many nights will you be staying?
Activity 2 Student B
Tour feature
Tour: Mexico and its folklore guided tour
Tour area + type
Culture and folklore circular tour from Mexico
City
Tourist-class ticket included
Transfers to and from airport and all transfers
during tour included. Coaches and local taxis
used.
All meals included except on the two free days
when only breakfast included
Only luxury-class international hotels used
Accepted
7.5% for group 12-20 pax. 9% for groups 20+pax
Air fares
Transfers
Meals
Hotels
Groups (=12+people)
Discount for groups
Travel agent’s 9 %
commission
Brochures
Will send within 48 hours of receiving address
Activity 3 Student A
Student A (1986)
What were the main reasons for your holiday journey?
1 Switching off, relaxation
2 Getting away from everyday life, and having a change of scene
3 Recovering strength
4 Experiencing nature
5 Having time for one another (friends or family)
6 Getting sunshine, escaping from bad weather
7 Being with other people, having company
8 Eating well
9 Having fun and entertainment
10 Doing what I want, being free
52
Activity 4 Student B
Student B
You are the Reservations manager at the Royal Hotel. Answer the phone
and take the booking. Fill in the room chart on page 34-35.
53
Содержание
1
2
3
4
5
6
7
8
Введение ………………………………………………………………
What is tourism? ………………………………………………………..
I work in tourism industry……………………………….........................
Destinations: Where do tourists go? ………….………………………..
Tour operators vs. travel agencies………………………………………
Why do people travel? ..……….................................................................
Tourist culture…………………………………........................................
Transport in tourism…………………………………………………….
Reservations ………...................................................................................
Литература …………………………......................................................
Приложение А (обязательное) ..…………………...............................
Приложение В (обязательное) ………………………………….........
54
3
4
6
12
16
22
25
29
32
38
39
45