WHIRLPOOL corporation PUTS A NEW spin on innovation Case Study DERWENT WORLD PATENTS INDEX SUMMARY The century-old Whirlpool Corporation has withstood the test of time, providing consumers around the world with kitchen, laundry and other appliances. It has sustained this success through innovation, the lifeblood that keeps the company relevant to consumers and drives growth. Derwent World Patents Index® (DWPISM) on Thomson Innovation® is an important part of Whirlpool Corporation’s innovation activities, providing the critical patent data and analysis tools that enable it to offer unique solutions valued by customers and aligned to its brands, sustainable competitive advantage, and superior shareholder value. As global competition in the household appliance arena increases, Whirlpool Corporation has adapted its innovation strategy to maintain its leading market position. One way it’s done this is through the implementation of a cross-functional innovation process involving members from the Brand Marketing, Engineering Technology and IP Legal teams. Whirlpool Corporation provides the teams with access to DWPI, the world’s most trusted source of patent information, via the IP research and analysis platform, Thomson Innovation. The teams work together in a unique and symbiotic way to drive product development. The Brand Marketing team is the market-facing group that keeps its finger on the pulse of consumer trends, shifts in technology and competitive threats. It also manages the company’s brands to align innovation with the values of each target market demographic; it is the hub of Whirlpool Corporation’s innovation teams. IP SOLUTIONS Joel Van Winkle Chief Patent & Group Counsel Steve Kuehl Principal Technologist & Global IP Coordinator Moises Norena Director of Global Innovation “Everyone involved in innovation at Whirlpool benefits from analysis powered by DWPI. It is the best tool for timely review and provides a quick grasp of patent information for our technology organization.” - Steve Kuehl, Principal Technologist & Global IP Coordinator Whirlpool Corporation Whirlpool Corporation initiates IP research early on in its innovation process, to explore whether an idea is novel and worth pursuing, and to evaluate the competitive landscape around the idea. IP protection is key to the company’s long-term, competitive advantage. PAGE 2: whirlpool corporation puts a new spin on innovation with DWPI The Brand Marketing team works closely with the Engineering Technology team to translate customer and market insights into winning innovation. It provides direction on the need for new products, which might include dishwashers with shorter cycle times, refrigerators with more shelf space or washing machines that use less water. With this knowledge in hand, the Engineering Technology team researches and develops technologies that deliver benefits to customers. The Engineering Technology and IP Legal teams use DWPI on Thomson Innovation to explore potential growth areas and identify competitive activity. DWPI also provides a fast and effective way to evaluate the patentability of new inventions. Frequently, the initial search results from DWPI serve as a springboard for more in-depth research and analysis. The Engineering Technology and IP Legal teams collaborate on the best IP strategy to follow - pursuing protection of the unique and compelling solutions developed by Whirlpool Corporation to drive sustainable competitive advantage. IP generates sustainable competitive advantage. To continue its growth into the next century, Whirlpool Corporation needs to continually develop innovative products that will be valued by consumers. DWPI on Thomson Innovation is instrumental in giving the company visibility on competitive technology development, which can be used to shape its innovation efforts. The comprehensive content combined with powerful visualization tools make analysis of opportunities much easier. “Innovation is a core driver to deliver long-term goals at Whirlpool Corporation. It is the lifeblood of the company – how we bring to market unique and compelling consumer solutions that provide sustainable competitive advantage. We don’t want to be in a commodity business, we want to be in the innovation space. We differentiate Whirlpool Corporation through our innovation - and DWPI helps us do that.” Moises Norena Director of Global Innovation Whirlpool Corporation Whirlpool Corporation is recognized as a global innovation leader. In 2011, it was ranked the world’s 6th most innovative company by Fast Company magazine and was named the #1 most innovative company in Brazil by Negocios magazine. LESSONS LEARNED IP is a team sport. Driving innovation within Whirlpool Corporation is a collaborative, team activity. The Brand Marketing, Engineering Technology and IP Legal teams work closely together to identify areas for potential innovation, assess the technological and competitive landscape, and develop an effective IP strategy. Since users’ patent knowledge varies, DWPI on Thomson Innovation is the ideal solution as it offers tiered access levels, robust analytics and an intuitive interface. “DWPI gives us a window into what’s happening around the world in terms of patent activity. It is the best single source of global patenting. For those who don’t deal with patents on a frequent basis, the Derwent summaries help them look at patent families and not just individual documents, so they are looking at the invention.” Steve Kuehl Principal Technologist & Global IP Coordinator Whirlpool Corporation Monitoring the global IP landscape is essential. DWPI on Thomson Innovation has English translations of Asian patent data, making patent information developed in that region more comprehensible for English-speaking researchers. The expertly indexed patents with enhanced titles and abstracts helps Whirlpool Corporation quickly identify information relevant to its research. Without the English translations of Asian data in DWPI, the company could not be as effective evaluating the relevance of foreign patent documents in considering the patentability of its inventions. “DWPI and Thomson Innovation are global resources that enable us to see what the competition is doing, build patent landscapes and create IP strategies in support of developing a strong patent portfolio.” Joel Van Winkle Chief Patent and Group Counsel Whirlpool Corporation To learn more, visit ip.thomsonreuters.com/dwpi. Americas +1 800 333 4656 +1 651 244 5375 Europe, Middle East, Africa +44 20 7433 4000 Asia-Pacific +65 6775 5088 (Singapore) +81 3 5218 6500 (Tokyo) IP SOLUTIONS 1001043 Copyright © 2011 Thomson Reuters