ARTECH INFOSYSTEM
www.artechinfosystems.com
Company Profile:
Artech Infosystems Pvt Ltd (Artech India), formerly known as Softek Pvt Ltd, is a 31-year-old, ISO
9001:2008 & ISMS 27001:2005 certified IT company with its core competencies in the areas
of Software Products, Turnkey Project Management, IT Consulting and Staff Augmentation,
Infrastructure Management, and Recruitment Process Outsourcing.
Recruitment Process Outsourcing
Artech Recruitment Process Outsourcing services caters to the global recruitment markets including
Staffing, Recruitment Process Outsourcing, HR Outsourcing, Online Assessments. We take care of
your recruitments so that you can concentrate on your core areas.
IT Consulting & Staff Augmentation
Artech India specializes in the provision of high-end staff to supplement client resources in a variety
of technical areas. Our network of national and international offices and partners are the key to
recruiting qualified IT professionals who help run the IT organizations of our clients.
Project Management Services
Artech India has positioned itself to provide a broad range of IT project services - systems
development, legacy migration and consulting services. The Company ensures innovative solutions
and a delivery aimed at generating client delight.
Products
Artech India has been in the forefront of designing products for the Indian market, Artech India is
able to introduce sufficient flexibility in its product design to take care of all possible eventualities.
Accenture
Accenture began as the business and technology consulting division of accounting firm Arthur
Andersen. The division's origins are in a 1953 feasibility study for General Electric. GE asked Arthur
Andersen to automate payroll processing and manufacturing at GE's Appliance Park facility near
Louisville, Kentucky. Arthur Andersen recommended installation of a UNIVAC I computer and
printer, which resulted in the first commercially-owned computer installation in the United States in
1954. Joe Glickauf, an early pioneer of computer consulting,[11] held a position as head of Arthur
Andersen's administrative services division for 12 years.
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On January 1, 2001 Andersen Consulting adopted its current name, "Accenture". The word
"Accenture" is supposedly derived from "Accent on the future". The name "Accenture" was
submitted by Kim Petersen, a Danish employee from the company's Oslo, Norway office, as a result
of an internal competition. Accenture felt that the name should represent its will to be a global
consulting leader and high performer, and also intended that the name should not be offensive in
any country in which Accenture operates.
Accenture organizes its services and people in these three primary cross-functional groupings.
Accenture client engagement teams typically consist of a combination of industry experts, capability
specialists and professionals with local market knowledge.
Operating Groups
As most consulting firms, Accenture operates in a matrix structure. The first axis is dedicated to the
operating groups, or industries of its clients. Broadly, the five Operating Groups are:

Communications, Media & Technology

Financial Services

Products

Resources

Health & Public Services
The five Operating Groups comprises 19 industry subgroups that focus on industry evolution,
business issues, and applicable technologies.
Growth Platforms
The second axis is the growth platforms, which broadly refers to the functional or technical domains
in which Accenture creates and delivers solutions to clients.

Accenture Strategy was launched in December 2013 to provide services for clients related to
business strategy, technology strategy and operations strategy.

Accenture Digital was also launched in December 2013 to provide clients with digital
marketing, analytics and mobility services.

Technology unifies the full range of Accenture's systems integration, technology consulting,
and IT outsourcing capabilities. Most people in the Services and Solutions work forces are
aligned under the Technology growth platform.

Accenture Operations focuses on managing specific business processes or functions for
clients such as procurement, HR, finance and accounting, as well as services geared to the needs
of specific industries.
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Please find the JD below:
Sl.
No.
Company
Name
Job Descriptions
Accenture
1
Please find below


Eligibility
criteria
Graduate
degree or
equivalent
qualification
in
Computer
Science,
Electronics
(No
backlogs)
Salary
Number of
Vacancies
1.88 LPA + shift
allowances (1920k take home) 20/month
Qualification
Any graduate discipline
would do (No backlogs)
Resolving L0, L1 issues.
Remote resolution activities (remote take-over for resolution for EUS devices) will include but not
limited to the following:
o Web Browser Settings
o Mailbox full issue
o MS Office Issue
o Outlook Profile and Settings
o Printer Configuration / Driver issues
o Secure jet printer / Pin
o System Slow
o Temp Files
o VPM issues
Job Responsibility
-
-
-
Attend and resolve problems reported by clients and end user on
telephone / email/Remote support
resolve the problem on telephone./Check all Email Requests and take
appropriate steps to get the Issue reported resolved.
Ensure that calls/Emails received at Helpdesk are responded in specified
time frame and resolved /escalated.
Record all calls/Emails into the tool(s) provided by Accenture
Ensure that calls / emails as responded per SLAs defined.
Escalate unresolved calls/Emails to the appropriate teams such as circle
desk side teams or application support teams.
Provide system status recording for in scope systems with status
information such as known major incidents and estimated recovery times;
Interface with and coordinate problem determination and resolution with
the customer Focal Point and/or Third Party service providers;
Monitor problem status to facilitate problem closure within defined
Service Level criteria or escalate in accordance with the escalation
procedures the Procedures Manual defines;
With Accenture's assistance, establish and maintain Call prioritization
guidelines and escalation procedures;
Maintain an escalation/notification contact list of Focal Point, including
names and telephone, pager, fax numbers, and provide for distribution;
Adhere to the predefined guidelines of call management process.
Check for outstanding cases
Ensure that all tickets are transferred to the right resolver groups
3
Educational
Requirements
Technical Skills
Graduate degree or equivalent qualification in Computer Science, Electronics (No
backlogs)




Soft Skills
-
Proficient in using MS Office tools.
Exposure to trouble shooting to one or more of the following areas
Email service based on Lotus Notes or other proprietary software
troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business
productivity tools troubleshooting.
English Speaking is a Must
Good verbal & written communication
Interpersonal skills
Problem solving and diagnostic skills
Telephonic skills / Email Writing Skills
Team working skills
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