Matthew Burrows
May 2013
itS
MF
UK
Up
da
te
ITSM13 - Birmingham
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The 2013 itSMF UK Conference & Exhibition takes
place on 4th & 5th November 2013 at the ICC
Birmingham
Early bird Delegate Bookings available to end May
2013
Hashtag #ITSM13
May 2013 Seminar
Knowledge and Information
Venue: Queens Hotel, Leeds
Date: 22nd May 2013
Price: £199 + vat (member), £325 +vat (non-member)
Speakers include:
Noel Bruton
Rapid Knowledge Increase Where It Matters
Rob Ford - Metron
AMIS and CMIS, the Building Blocks of a CMS and what happens Next
Jane Humphries – BAE Systems Detica
It’s the Little Things You Do....
Matt Dunderdale – SCISYS
Facilitating Knowledge Management within The Coal Authority
Forthcoming Seminars
Date
Seminar Topic
Venue
22nd May 2013
Knowledge & Information
Queens Hotel, Leeds
13th June 2013
Risk, Governance & Security
Midland Hotel,
Manchester
18th September 2013
Sourcing & Supplier Management
Hyatt Regency Hotel,
Birmingham
5th December 2013
Putting the Right Skills in Place
Hilton, St Anne's Manor
Wokingham
ITIL online access
NEW!
Online access to the ITIL Lifecycle Suite is now
available at a special reduced price to members
only, offered as an optional add-on to membership:
Membership type
Membership
price *
Individual
£120
Company-5
£450
Company-10
£600
Online access addon *
Saving per year
£180 (normal
member price £254)
£850 (normal
member price £1270)
£1,600 (normal
member price £2540)
* Ex VAT
Contact us for prices for larger membership
categories
£74
£420
£940
ITSM Masterclasses
NEW!
Small, interactive practitioner-led events to develop your
knowledge and skills.
Date
Masterclass
Facilitator
Venue
7th May 2013
Problem Management and
Root cause analysis
Steve White – KT, Chair
Problem Management SIG
itSMF UK Office,
Wokingham
11th June 2013
Understanding SFIA
Matthew Burrows,
BSMimpact
itSMF UK Office,
Wokingham
9th October
Major Incident
Management
Andrew Vermes - KT
KT, Maidenhead
SFIA Assessment
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NEW!
Allows individuals to identify their current skills and the
level achieved against these skills
Assessment covers all 96 skills in SFIA V5
An excellent way to focus on CPD plans, enhance your
CV and assess future training and development needs
Personalised SFIA-based profile includes a detailed
report containing the current level of responsibility and
autonomy
Member price £19.20 + VAT – see the website
A SFIA assessment service is also available for
organisations to baseline the current skills of their staff
and plan for future.
Members’ Webinars
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NEW!
Free webinars for members – one hour
educational sessions hosted live on the web at
http://
www.itsmf.co.uk/Webinar/itSMFUK-Webinars.aspx
Past sessions will also be held in a library to
enable members to listen to them at any time
If you wish to suggest content and or want to
become involved in presenting please contact
either colin.dudley@itsmf.co.uk or
chris.roberts@itsmf.co.uk
Course Endorsement Scheme
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Endorsement for any learning product or service that relates to ITSM,
especially those that fall outside the traditional service management
accreditation schemes
Now supported globally by itSMF International
Courses from Pink Elephant, HP, G2G3 and Sysop have gained the itSMF
endorsement
Demonstrates that the course reaches an objectively defined and
independently evaluated quality standard
For further information about the endorsement
scheme, contact danielle.marshall@itsmf.co.uk
Publications update
ITIL Lifecycle Suite 2011
Available in print, online and PDF editions
£254.15 member price
ITIL Foundation Handbook – 2011 Edition
The latest edition of our ITIL Foundation pocket guide.
123,000 copies sold worldwide to date!
£8.76 member price (bulk discounts available)
SFIA – a Pocket Overview
A concise pocket guide to the SFIA framework.
£7.96 member price (bulk discounts available)
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Publications update
ITIL 2011 – Introductory Overview
Contact publications@itsmf.co.uk for your free member
copy while stocks last!
Planning and Achieving ISO/IEC 20000
Certification
ORDER TEN
COPIES OF OUR
POCKET GUIDES
AND SAVE A
FURTHER 20%
Fully updated to the latest version of the ISO20k
standard.
£7.96 member price (bulk discounts available)
How to do CCRM
Available later this month from the Transition
Management SIG
£7.96 member price (bulk discounts available)
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Submissions
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Write a paper or article for itSMF UK, and help other members
to benefit from your knowledge and experience!
Papers can be any length and on any ITSM-related topic, and
– once reviewed – can be downloaded from our website
(suitable articles will also be published in ServiceTalk)
Visit the Member Resources Area to see a full
list of papers and to read the author guidelines,
or email publications@itsmf.co.uk
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Member communications
Service Talk
eNews
Emailed to members
monthly
Quarterly
Spring issue:
tinyurl.com/STspring13
Back-issues on website
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Forthcoming Member Meetings
Date
Event
Venue
17th May 2013
Northern Ireland Regional
Microsoft, Belfast
20th June 2013
Scotland Region
University of Glasgow
25th June 2013
North Region
Yorkshire Water – Bradford
27th June 2013
CSI SIG
SCISYS – Chippenham
4th July 2013
Midlands &East Anglia Region
Marval Software Limited –
Kettering
16th July 2013
Transition Mgt SIG
Jaguar Land Rover, Gaydon
12th September 2013
Midlands & East Anglia Regional
Coventry University
2nd October
North Regional
National Institute for Health
Research - Leeds University
Special Interest Groups
These are the current Special Interest Groups
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Service Level Management
Transition Management
Continual Service Improvement
Problem Management
Details can be found at: http://www.itsmf.co.uk/SIGs
We are also looking to see if a Service Design SIG can be started
with an appropriate Terms of Reference
Get engaged
Facebook.com/itsmfuk
and remember to ‘like’ the
page
Twitter.com/itsmfuk
itSMF UK Group
Getting involved
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Regional meetings, ESCs, SIGs, Conference & seminars
Networking through events and social media
Contributing to publications (books, papers, articles)
Professional development and priSM
Taking advantage of discounts and special offers
Reaching out to new members
Member research
Thank You
Questions?
www.itsmf.co.uk
+44 (0)118 918 6500
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