Course Name
Mini MBA for IT Managers
Course Number
LS 114 102
Course Duration
5 days
Course Description
The new program features more focused technology modules and a
greater
emphasis on the business aspects of telecoms. The course
offers delegates a challenging and rewarding experience that will equip
them with the skills and knowledge they need to succeed in the
telecoms industry.
Course Objectives
Use the world’s most popular IT service management process model –
ITIL – as an enabler to improve IT performance. Participate in this
program and learn how to turn IT into a true, value added business
partner. You’ll learn a proven approach for:
• Reducing IT costs
• Improving alignment between IT and other business processes
• Eliminating “silos” by integrating key IT processes
• Strengthening lines of communication and leadership
• Instilling a service and business culture
• improving project management and financing
Target Audience
IT people, managers and engineers
Prerequisites
IT Knowledge
Course Outlines
Introduction to ITSM and ITIL: history, philosophy, certifications
Learn the basic of ITIL
Service Support Processes:
• Desk Function
• Configuration, Incident, Problem, change and release management
processes
• Goals, Terminology, Key Concepts, Activities, Benefits, Challenges,
KPI’s, management Information and process relationships
• Complete the course exercises and assigned homework
Learn the basic of Service Delivery Processes:
• Financial Management for IT Services, capacity, Availability, Service
Continuity, Review IT Security Management process
• Goals, Terminology, Key Concepts, Activities, Benefits, challenges,
KPI’s, management Information and process relationships
• Complete the course exercises and assigned homework
• Understand complementary Frameworks and Standards and how they
relate to ITIL
• Review the future of the Framework
• Project Management
• Finance
• Accounting