CHANDLER POLICE
DEPARTMENT
GENERAL ORDERS
Order
D-17 ROBBERY / HOMICIDE UNIT
Subject
Serving with Courage, Pride, and Dedication
SUMMARY:
Effective
300 Robbery
02/26/10
This order outlines robbery investigations responsibilities.
[83.2.2]
A. BANK ROBBERY/
OTHER BUSINESS ROBBERIES
1. WHEN A VALID BANK ROBBERY HAS OCCURRED
a. A Robbery/Homicide investigator will report to the scene as directed by
the CIB supervisor
b. The CIB detective will coordinate efforts with the FBI
c. Manage other business robberies in the same manner as bank
robberies
2. ALL INVESTIGATORS AND UNIFORMED OFFICERS will remain outside
the bank until it has been determined that the suspect(s) has left, except in
case of an emergency, such as a shooting in the bank, occurs. This
procedure prevents a shooting inside the bank.
3. BANK MANAGERS AND EMPLOYEES have been instructed on what to
do during and after a robbery. They have been advised that no police
officer will enter the bank unless an emergency exists or until it has been
determined that the suspect(s) has left.
4. CALL THE BANK after assigning officers to blocking positions. Instruct a
reporting party to meet with officers outside of the bank to determine the
status inside the bank.
5. THE CIB OR FIELD OPERATIONS SUPERVISOR at the scene will
determine when an officer will be sent inside the bank
B. ARMED ROBBERY /
STRONG ARM ROBBERY
THE ROBBERY/HOMICIDE UNIT SUPERVISOR will review all reports to
determine the need for the case to be assigned to an investigator. The
information will be forwarded to other local agencies to assist by providing
possible leads and connecting cases.
C. ROBBERY REPORT
Detailed reports increase the chances of apprehending a suspect later.
1.
THE VICTIM/SUSPECT
a. A victim of a robbery is often a business or corporation.
1) List the name of the store as a victim
2) List the cashier’s personal property separately if also taken
b. Include victims’ and witnesses’ business address, phone numbers, and
hours of work in the report
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c. List the following before the narrative on the face sheet of the original
robbery investigative report to eliminate the necessity of reading the
entire report to pick out the information:
1) Suspect #1: All available information not listed in suspect section
reference description, possible address, and type of weapon
2) Additional Suspects: Same information
3) Victim #1: State the location where follow-up officers can contact
him. (Does he work an extra job?) State briefly what the victim saw
and if he can identify the suspects.
4) Additional Victims: Same information
5) Witness #1: Name, address, age, telephone number, where can he
be contacted, what did he observe, and can he identify the
suspect(s)
6) Additional Witnesses: Same information
7) Weapon Used: Description of all weapons. Suspect who carried it
should be documented.
8) Vehicle Used: Description of vehicle and direction of travel
9) Evidence: All evidence and disposition. Include information
reference fingerprints. When no attempt is made to lift prints, it
should be explained briefly.
10) Property: List of all property taken in robbery, i.e., $350 cash, wallet
with ID to victim #2, one Timex wristwatch
11) Subpoena List: – Officers, victims, and witnesses’ names
12) Synopsis: Brief statement of incident
13) Narrative
14) Detailed Property List/Receipt
15) Bait Bill in or out of clip
16) Serial number of bill
2. ROBBERY CAMERA: Include the following information when investigating
a robbery where a surveillance camera is mounted:
a.
b.
c.
d.
e.
f.
Condition and position of camera when officer arrived
Quality and type of equipment
Exact number of frames exposed or tape used
Disposition of film or tape
Disposition of camera, if removed
Time on recording equipment is accurate
3. SURVEILLANCE PHOTOGRAPHS
a. The identification specialist processes surveillance photographs taken
by department-owned cameras
b. Corporate security personnel generally develops and provides to the
investigator surveillance photos taken by corporation-owned cameras. If
the company does not have an internal method for processing the film,
the department will process them.
c. Still photos may be made from videotapes with department equipment
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4. BULLETINS: Prepare and distribute bulletins from the best photographs
obtained from either department surveillance photos or corporate sources
New
5. REPORT DISPOSITIONS: ALL robbery, aggravated robbery, and armed
robbery reports taken by Field Operations personnel will be pended to CIB
Robbery/Homicide
D. EXTORTION PROCEDURE
1. HOSTAGE-TYPE EXTORTION: Very few extortions are alike. Due to vast
variances in the many types of extortions, the following is a guide to assist
officers in a hostage-type extortion.
a. There are four main concerns:
1) Most important: the welfare and safety of the victim and/or his
family
2) The drop location for the extortion money
a) It may be near the bank or business in a busy business area
such as a shopping center. Search for the victim in such an
area keeping in mind that the victim will most likely be followed
by one or more suspects at the time
b) The obvious presence of officers may endanger the victim or his
family member who may be held hostage
3) The victim’s residence
a) It is most important that surveillance of the residence be done
discreetly if a member of the victim’s family is being held
hostage. The suspects in the residence will be watching
activities from the residence. The use of aircraft may be
beneficial.
b) If it can be quickly and safely established that none of the
victim’s family is being held as hostage, the payoff might be
prevented and the investigation concentrated on the arrest of
the suspects.
4) The bank or business with which the victim is connected
a) Keep in mind that if the victim is still at that location, the
suspects will most likely have the victim and/or the business or
bank under surveillance
b) If the original caller breaks telephone contact, the first officers at
the scene must obtain the needed information and relay it to the
investigators
b. Information to Obtain from the Extortion Victim or Caller
1) Description of victim or threatened person’s vehicle, if applicable
2) Description of the victim or threatened person
3) An attempt to determine the location of the money drop area
a) Amount of money
b) Denominations
c) How carried (in what container)
4) Victim or threatened person’s home address and home telephone
number
5) Spouse’s name and any information on children
a) Names and ages, if possible and applicable.
b) Schools they attend, if possible and applicable.
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6) Name of the bank or business, telephone number, and the name of
the victim
7) The telephone company will be contacted on status of residence
telephone
8) MVD will be contacted for victim or threatened person’s vehicle
information
c. Coordination After Receiving the Call
1) Notify the on call CIB sergeant or Robbery CIB sergeant. If he is
unavailable, notify the lieutenant.
2) Notify the FBI. If they have already been informed, all available
information will be exchanged.
3) Shall call Communications for the following purposes:
a) Inform the Communications supervisor of circumstances
b) Request the Communications supervisor to inform all
dispatchers and call-takers
c) Request any information obtained by the Communications
Center be called in to the CIB as soon as possible
d) Request that no radio broadcasts be made concerning the
extortion, if at all possible
d. Assign detectives: The CIB supervisor will give assignments by
telephone to avoid use of radio
1) Send a detective to the bank or business if the victim or threatened
person has already left the bank or business. The detective will
complete the following:
a) Meet and coordinate with FBI
b) Call the office by telephone and attempt to keep an open line
from the scene
2) Dispatch detectives to the victim’s residence area. Detectives will:
a) Note residence activity, vehicles and plate numbers, if possible
b) Contact at least one neighbor for any available information on
the victim’s residence
• Does spouse have a vehicle? Is it at home?
• Does spouse work? Where?
• Any children home? How many and what ages?
• Any strangers seen at house? Any strange vehicles?
• Is victim’s vehicle at home at this time?
c) Contact CIB supervisor to report findings. An attempt will be
made to keep an open line to the supervisor, if possible and
applicable.
3) Send at least two (2) detectives to the area of the money drop.
They will accomplish the following tasks:
a) Contact supervisor with information on the drop status and/or
any activities of victim, if possible
b) Cover the area as covertly as possible
c) Avoid radio transmissions
e. Alternatives, possibilities, and suggestions
1) May need to call victim’s residence. The investigator will:
a) Use a female to make the call
b) Make call from a quiet area
c) Make up a reason for call if a wrong person answers the
telephone
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2) May have the telephone company cut in on victim’s residence
telephone to determine if the telephone is in normal use, off hook, or
out of order
3) May contact the mail carrier for possible information
f.
Extortion and/or kidnap telephone tracing procedure: For a
reported extortion or kidnap, the CIB supervisor will contact the
telephone company customer service and relay the following
information:
a. Give name, rank, and department
b. Advise the telephone company that CIB is working a kidnap (or
extortion) and request tracing equipment be placed on the numbers
to be traced
E. KIDNAPPING
FOR RANSOM
1. IF A KIDNAPPING FOR RANSOM BECOMES a hostage/barricade
situation, CIB supervisors will coordinate with SAU and Field Operations
supervisors in placement of manpower and in controlling events
2. PRINCIPLE GOAL: THE SAFE RELEASE OF THE VICTIM. After the safe
release of the victim, apprehension of the suspect(s) and preservation of
evidence will be the goal of detectives assigned.
✦✦✦
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