4
the big times
THE INTERNETWORKING NEWSLETTER
Long Distance (cont. from page 3)
confirmation number on all Planet
Business LOAs that are mailed or faxed
to Big Planet. This will ensure that any
challenges with matching TPV at
Qwest® can be resolved quickly.
If you have any questions concerning the
TPV procedure, contact LD Customer
Service at 1.800.211.6500.
LD Promotions & Updates
RESIDENTIAL LOA CONTEST
Thanks for your enthusiastic response to
the Residential LOA Contest, which ends
on July 31. Remember that only provisioned LOAs will be counted, and customers must make their first call on the
new Qwest® account by August 21 for the
LOA to qualify for the contest. Winners of
the iPhones will be announced in
September and recognized at the October
Convention. Much appreciation to Qwest
for sponsoring the contest!
PLANET BUSINESS PROMOTION
The 6.9¢/minute promotion in June and
July on the Planet Business product also
received a fantastic response. This has provided an excellent tool for acquiring new
customers. In late July, we will announce
what will follow the 6.9¢ promotion that
ends on July 31. Be sure to check the website for updates. In the meantime, let’s keep
the excitement growing for this small
office/home office LD solution.
PLANET BUSINESS LOAs
A new version of the Planet Business LOA
has been published. Please begin using the
new form immediately. The forms have
been simplified for easier business signups.
Also, you’ll notice that the new form asks
for estimated monthly usage. This information helps Qwest improve forecasting
and customer service.
DEDICATED SERVICES
We have received hundreds of calls and emails since the June Conference concerning medium-to-large business LD opportunities, and many of them are being pursued. If you have such an opportunity,
review the information about Qwest’s large
business LD solution—Q. Guaranteed—
on the Big Planet website under My
Office/Products and Pricing.
New Telecom Video
the
BIG TIMES
AUGUST 1999 ISSUE
president | Richard King
sr. vp, sales & support | Scott Schwerdt
what’s in store
sr. manager, rep comms. | Whitney Davis
new introductory package
copywriter/editor | Rebekah Thorstenson
art director | Steve Vistaunet
Essential Supplies for Students
The i-Kit: Bigger Is Better
There’s no need to fight the crowds this back-to-school season
when you can do all your shopping for school supplies online.
Big Planet’s affiliate partner, OnlineOfficeSupplies, has launched
a complete back-to-school product offering with categories ranging from kindergarten through
college. There’s even a section
especially for teachers.
The new i-Kit is power-packed with everything you need to provide your prospects with Big Planet’s integrated Internet experience, including the Device, the Connection, and the Destination.
The revolutionary iPhone 2050®, the new ISP sign-up CD, and
DWP 3.0 are key components of the i-Kit.
After contacting various schools around the nation, Big Planet’s
OnlineOfficeSupplies compiled a list of essentials for students of
all ages. Now, all of these items are in one convenient location on
our website. A search engine is also included to make shopping
for additional products easier than ever.
CONTENTS OF THE NEW i-KIT: ONLY $599
design | Daniel Singer
big planet
75 West Center Street
Provo, Utah 84601
p 801.345.7000
f 801.345.1299
www.bigplanet.com
technical support
800.211.6500
customer sign-up
assistance hotline
800.211.6300
contact rep. services
Now available is a 12-minute, powerful
telecommunications video. Big Planet is
presented as a single-source service
provider with the latest in long distance
and wireless service. This informative and
promotional tool explains the partnerships
Big Planet has with Qwest®, SkyTel®, and
AT&T®, as well as Big Planet’s successful
people-to-people model, which allows Big
Planet to offer the best in telecommunications, while providing financial rewards to
Representatives. Order your video through
My Office.
the
big times
™
800.487.8600
repinfo@bigplanet.com
send your success stories
success_stories@bigplanet.com
any ideas for improving this
newsletter can be e-mailed to:
bigtimes@bigplanet.com
The Big Times is a monthly publication of Big Planet, Incorporated.
archived copies of this and all issues of
the big times can be downloaded from:
Perhaps the best feature of all is that you can complete your
order in no time, and if you place your order by 2 P.M. in your
time zone, the order will arrive at your front door, dormitory, or
office the next day—guaranteed!
Big Planet’s OnlineOfficeSupplies is always competitive, easyto-use, and generates a personal profile for each customer to
make re-ordering a snap. Let your customers know how easy
back-to-school shopping can be this year. Go to the Big Planet
Store at www.bpstore.com to check it out.
»
»
»
»
»
»
»
iPhone 2050
Dynamic Web Page 3.0
Welcome Letter
New Internet Sign-up CD
Long Distance Starter Pack
Rep Agreement
Marketing Materials
Internet Appliance Video
Rep Agreement
ISP Brochure
DWP Product Slick
BPEN Kid’s Exchange Brochure
BPEN Worldbook Brochure
iPhone Brochure
» Forms
i-Kit Refund Policy
Executive Launch Letter
www.bigplanet.com/subnav/bigtimes-archive.html
Item number: 61111957
$ 3.99 per single copy, $17.45 per five-pack
To view a trailer on this new video, please go to
www.bigplanet.com/about/index.html.
www.bigplanet.com
navigate your destiny
We are pleased to announce the tenth Nu Skin Enterprises convention in Salt Lake City, Utah, October 14–16, 1999. A new century is just around the
corner and the opportunities are endless. As a member of the greatest network marketing company in the world, you have the opportunity to forge a
great future that will carry you into the next millennium. Big Planet, Nu Skin Personal Care, and Pharmanex each have something special to offer and
will be highlighted at the “Navigate Your Destiny” convention. We encourage you to make a commitment to join us there. This is a unique experience
because it gives you an opportunity to network and learn from Distributors and Representatives throughout the world.
To register for the event, fax your registration form to 801.483.6644. If you did not receive a registration form, you can download complete registration
information online at www.nuskin.com.
It’s Here…The New iPhone 2050®
First came the phone, then the PC, next the Internet. Today, Big
Planet combines them all with the iPhone 2050. You can shop,
correspond, plan vacations, or check the weather with the easy-touse iPhone 2050. Now, there’s no excuse
for not connecting to the Internet at home.
Purchase the new iPhone 2050 today in
the Big Planet Store at
www.bpstore.com/iphone.
The new i-Kit and the iPhone Basic Package have now replaced
all other Big Planet kits. Equipped with extremely generous
compensation, these start-up tools are the most effective way to
introduce others to Big Planet’s products and services.
IN
THIS
ISSUE:
new telecommunications
video & ld updates
four ways to make money:
big planet’s comp plan
register now for
october convention
2
3
the big times
the internetworking newsletter
Message
from the
President
THE iPHONE ® OPENS DOORS TO
HUGE DEVELOPING MARKETS
You heard about the incredible new iPhone
2050 at the Right Now! Leadership
Conference. Now, it's time to use the
iPhone 2050 to your advantage. There is no
doubt that the iPhone 2050 is the easiest,
most convenient way to get people connected to the Internet. As of May, nearly 10,000
people had purchased an iPhone and subscribed to Big Planet’s ISP service. By
October of this year, our target number is
predicted to rise to 35,000, and it won't
stop there. Thousands of newcomers to the
Internet await your offer to provide them
with a tool to experience the benefits of email, online shopping, and access to
virtually unlimited information. According
to Forrester Research, Inc., Internet appliances will reach 19 million by 2001, and the
iPhone is your ticket to tap into this multimillion-dollar market.
The iPhone is so convenient that it literally
sells itself. It is as natural to use as a telephone, so it doesn’t require a technical
background to operate. It’s ideal for people
who want the benefits of the Internet without
the complexity of a personal computer. But
even PC users will want an iPhone as a second
Internet device because it’s so easy to use.
The iPhone 2050 is equipped with a 56K
modem, two phone lines, an adjustable
touch-pad screen, laptop-size keyboard and
a full duplex speakerphone. And now, as the
new key component of the i-Kit, it is easier
than ever to provide others with the iPhone
2050. This complete starter technology
package offers everything a Representative
needs to get started with Big Planet. With
everything on your side, the only mistake
you can make is to not act on this opportunity. Big Planet is happy to share with you
the number one Internet appliance—the
iPhone. Now, it's up to you to profit from it.
Four Ways to Make Money with Big Planet
Big Planet’s Compensation Plan is
designed to reward Representatives for
acquiring customers, building a sales
organization, and developing and training
leaders. With Big Planet, there are four
exciting ways to make money:
1
2
3
4
TPV Changes for Residential & Commercial Long Distance
3 Executive Bonus. After a short Executive
qualification period (see Executive
Qualification requirements that follow), a
Big Planet Representative can become a
Big Planet Executive. As an Executive, a
10% Executive Bonus is paid on all GV. *
Sales and Acquisition Bonuses
Associate Bonus
Executive Bonus
Breakaway Bonus
I
A
A
I
A
A
A
YOU
A
1 Sales and Acquisition Bonuses. Big
Planet rewards Representatives at every
level with three up-front bonuses.
I
10%
A
Executive Qualification
A Big Planet Representative can qualify as
an Executive by meeting minimum volume
levels over a three-month period.
Example:
Super Start
Bonus
$75 – $125
depending
on CCs
I
A
month 2
month 3
10 cc/100 pv
500 gv
10 cc/100 pv
1000 gv
10 cc/100 pv
2000 gv
* Big Planet Executives must meet Executive maintenance
requirements in order to receive Executive Bonuses.
A
You
month 1
Month 1 begins when Big Planet is notified
of a Big Planet Representative’s intent to
qualify as an Executive.
5%
I
YOU
10%
I
Added Executive Bonus. Executives can also
receive a $50 bonus on every i-Kit and
additional bonuses on select products and
packages sold in his/her Executive Group.
In order to receive the added Executive
Bonus, Executives must be active and, in
some cases, maintain 30 CCs or have 3 new
CCs in that commission period.
Super Start Bonus. Super Start Bonuses
provide Big Planet Representatives with
significant up-front earnings opportunities
on the sale of the i-Kit, the iPhone Basic
Package, or the Dynamic Web Page.
A
I
A
CABs. Customer Acquisition Bonuses represent an exciting portion of Big Planet’s
Compensation Plan. CABs are designed to
reward Big Planet Representatives for subscribing customers to Big Planet’s core
services—Big Planet’s Internet Access and
Big Planet’s Long Distance.
YOU
I
A
Retail Rebates. Every Big Planet
Representative can earn retail rebates on
personal and customer purchases made
through the Big Planet Store.
i-Kit
Purchase
Price: $599
5%
A
Associate
I
Inactive Rep.
4 Breakaway Bonus. The Big Planet
Compensation Plan encourages Big Planet
Executives to truly leverage themselves
through the Breakaway Bonus. The
Breakaway Bonus can pay 5% on all
Breakaway Executive Groups, down six
Executive Group levels.
Customer
2 Associate Bonus. Big Planet rewards all
active Representatives with a 5% bonus on PV.
First-Generation Executives
Director
YOU
1
1
2
3
4
5
6
5%
Senior Director
Managing Director
Executive Director
2
4
6
3
5%
5
5%
7
5%
Presidential
Director
Vice-Presidential Director
8
9
10
5%
11
Compensation Plan Definitions:
Activity: For most bonuses, a
Representative is required to meet certain
personal activity requirements. A Big
Planet Representative is active when
he/she accumulates 10CC or 100PV.
Customer Connections or CCs are the
cumulative total of the Representatives
own service subscriptions and the service
subscriptions of his/her personal customers. Personal Volume is the cumulative
PV of the Big Planet Representative and
his/her personal customers, generated
through store purchases and/or subscriptions to any of Big Planet’s recurring
services.
CAB: A CAB is a Customer Acquisition
Bonus paid to the Big Planet
Representative for signing customers on
Big Planet’s core services i.e., Internet
Access and Long Distance. CABs are paid
regardless of activity.
Example:
Big Planet Access Unlimited Internet
Service is $19.95 per month and has a $20
Customer Acquisition Bonus.*
Big Planet Access Pro Internet Service is
$24.95 per month and has a $25 Customer
Acquisition Bonus.*
*Internet Service CABs are paid the month following
service signup.
Big Planet Long Distance accounts, both
residential and commercial, qualify for a
$5 CAB paid when long distance
switchover is confirmed by Qwest®. All
long distance CABs are paid in $50 increments.
PV: PV is the point value assigned to the
purchase of Big Planet products and services upon which bonus calculations are
based. Personal Volume is the cumulative
value of a Big Planet Representative’s personal and customer purchases and
subscriptions.
CC: A CC or connection is created every
time you or a customer subscribes to any
recurring Big Planet service.
Example:
A Big Planet customer subscribes to Big
Planet Internet Service and Big Planet
Long Distance. This customer has 2CCs.
GV: The cumulative PV of all Big Planet
Representatives in an Executive Group.
Executive Group: All Representatives in
your sales organization who have not
achieved the Executive title, down to the
next qualified Executive Group.
12
Breakaway Executive: A Breakaway
Executive is a Representative in your
downline organization who has also qualified as an Executive through Big Planet’s
Executive Qualification Program.
5%
RESIDENTIAL LONG DISTANCE
Third Party Verification (TPV) is necessary
whenever a Big Planet residential long distance customer places an order by calling
1.800.211.6300. When ordering residential
long distance over the phone, your customers will be transferred to a TPV representative to finalize the order.
TPV is also required for Planet One customers using the paper LOA and requesting residential long distance service in
California, Texas, New York, Illinois,
Florida, and Missouri. Those customers
should call one of the following phone
numbers to complete the TPV process:
English
888.355.6552
Spanish
888.355.6554
Russian
888.355.6559
Texas (English)
888.745.6086
Cantonese
888.355.6558
Texas (Spanish)
888.789.5482
Vietnamese
888.355.6557
Mandarin
888.355.7556
Korean
888.355.6556
Calls should be made no later than the
same day the order is submitted to Big
Planet.
During the TPV call, the TPV representative will ask the customer for the follow-
ing specific identification numbers. When
asked for a Sales Rep I.D., the customer
should respond with “BP01.” When asked
for a Location I.D., the customer should
respond with “0.” Please make sure your
customers have this information when calling TPV for residential orders.
COMMERCIAL LONG DISTANCE
As of May 1, TPV is required for Planet
Business customers requesting commercial
long distance service in Texas, New York,
Illinois, Florida, and Missouri.
» The new toll-free number for Planet
Business TPV calls is 1.800.838.7216.
Calls should be made no later than the
same day the order is submitted to Big
Planet.
» During the TPV call, the TPV representative will ask the customer for the following specific identification numbers.
When asked for a Sales Rep I.D., the
customer should respond with “96EW.”
When asked for a Location I.D., the customer should respond with “0.” Please
make sure your customers have this
information when calling TPV for commercial orders.
» TPV representatives will issue a confirmation number at the end of each
TPV call with your customers. We now
ask that your customers write the TPV
Continued on Back Page
spotlight on success - long distance
Here’s a quick recap
of an unbelievable day
for Trudi Hatch, realizing the incredible
potential for earnings
with Long Distance.
“At 9 A.M., I met
with a gentleman
about Long Distance,
TRUDI HATCH
and he loved the rates.
Tremonton, UT
His secretary overheard us, so she switched along with him. Then
the gentleman called his parents, and they
switched on the spot as well. At that point, he
gave me a list of referrals, so I stopped by to
meet one of them, and she switched herself and
her business. That made five connections in
about two hours.
Next, I called four more people, and they all
signed up, too. So on my way to settle the new
accounts, I ran into a friend from my old neighborhood. Of course, by now I was having a great
day, so I had to share it with her. And lo and
behold, she wanted me to head over to her new
house to see her phone bill. That made another
five connections by 6 P.M.
From there, I had to head to Ogden, and on
my way down, I stopped by the pet store, which
I had approached a week or so earlier. I did a
casual follow-up while I was there, and it was
my lucky day!
If the LOAs were not in front of me right now,
I would not believe it myself. But sure enough,
11 business LOAs (22 connections) in one day!
Big Planet works when you are working it!
Thanks for showing me how simple it is to analyze a phone bill and save my friends and family
money.”