9th Annual World Retail Congress
Retail transformation today, tomorrow and in the future
Day 1
Tuesday 8th September 2015
The Retail Challenges Before Us
10:30
11:00-11:45
Registration for Breakfast Briefings
Morning Briefings
Store designs that are changing retail
Change is a given in retail. But how many retailers are actually doing it and what is the nature of that
change? John Ryan, Internationally renowned retail design journalist, provides an image led summary of
the current themes in retail change in-store and why they matter.
John Ryan, International Retail Design Journalist
To enquire about running a morning briefing please contact Daniel.burridge@i2ieventsgroup.com
12:00
12:30
PLENARY
14.00
Registration Opens
INTRODUCTORY NETWORKING LUNCH
Introduction: The retail world we’re in today
The opening keynote gives a thought-provoking address on the retail industry as it stands today and the
challenges and issues that lie ahead
Oscar Farinetti, Founder, Eataly
14:20
The global agenda and retail
A stimulating discussion with key international government figures exploring retail in the context of the global
agenda
Including:
Representative from UK Trade & Investment
14:40
Around the retail world: Markets in focus
An unrivalled, all-encompassing view of the economic and demographic fluctuations being seen in different
markets around the world and their impact on the retail industry
Dr Ira Kalish, Chief Global Economist, Deloitte
15:10
The state of play: The retail perspective
International retailers from key markets discuss the challenges leaders face around the world
Moderating: Sir Ian Cheshire, Former CEO and Chairman, Kingfisher Group
Panel includes:
Kip Tindell, Co-Founder, Chairman & CEO, The Container Store and Chairman, National Retail Federation
Jerry Black, Chief Digital Officer, AEON Group
Wang Yu, Vice President, Wangfujing Department Store
Claudio Del Vecchio, Chairman, Brooks Brothers
Francesco Sama, General Manager, OVS Spa
15.50
AFTERNOON NETWORKING BREAK
16.30
Retailers obligation to the World – The new sustainability agenda
Thomas Tochtermann, Special Advisor, World Economic Forum
Olaf Schmidt, Global Sector Lead of Retail, Real Estate & Hotel Investments, IFC (World Bank Group)
16:50
World Retail Congress Research Study: The retail business model of the future
Presenting the findings from the World Retail Congress’s inaugural future of retail global industry study based
on 90,000 consumer interviews in 15 countries and produced by the expert retail teams at Planet Retail and
Oxford University’s Säid Business School
Presenters: Nick Everitt, Global Insight and Strategy Director, Planet Retail
Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Säid Business School
17:20
Forever Disruptive: 20 years of eBay and how it continues to be a disruptor
Dr Stephan Zoll, Vice President, eBay Germany
17:40
Champagne and drinks reception on the Cavalieri Hotel Terrace
Including Special Editors Panel
Day 2
Wednesday 9th September 2015
07:45
07.45-8.30
Registration for Breakfast Briefings
Retail Transformation
Breakfast Briefings
Inspiring retail with sustainable print solutions
Lars Lundin, Senior Vice President, Stora Enso Paper
Karl-Henrik Sundström, CEO, Stora Enso
To enquire about running a morning briefing please contact Daniel.burridge@i2ieventsgroup.com
PLENARY
09:00
Transforming a global brand
How the LEVI’s brand stays relevant for the digital age
James Curleigh, Executive Vice President and President, The LEVI’s Brand
09:20
The transformation of retail
Retail is undergoing a period of unprecedented change, as it transforms to an omni-channel business that serves
the needs of the modern shopper. The pace and scale of change is creating winners and flushing out many
losers. As Andy Clark stated “If there’s been one constant throughout my career, it is change. Nothing stays the
same and to succeed, you have to keep pace with it.”
This session will share insight from a survey of over 400 Global CEOs, which reveals their thoughts, challenges
and opportunities, in taking the Omni Channel journey, followed by in-depth discussion with the following retail
leaders:
Panel Leader:
Lee Gill, Group Vice President, Global Retail Strategy, JDA
Panellists include:
Andy Clarke, CEO, Asda Walmart
Robin Phillips, Omnichannel & Development Director, Boots UK
Luis Reis, Chief Corporate Center Officer, Sonae
Wang Tian, Founder and Chairman, Betterlife Commercial Chain Store Co Ltd
Kulin Lalbhai, Executive Director, Arvind Retail Group
10.00
Brave new creatives: The re-shaping of retail
Four visionary entrepreneurs individually present the initiatives, pilots, trials and experiments that they have
undertaken to drive forward innovation in their business and craft the next generation of retail experience
Following the four presentations the presenters will join on stage for a panel discussion
Özgür Doğan, Chief Marketing Officer, hepsiburada.com
Johannes Torpe, Creative Director, Bang & Olufsen
Jodie Fox, Co-Founder and Chief Creative Officer, Shoes of Prey
Francesca Romana Gianesin, Vice President of Disney Consumer Products, EMEA The Walt Disney Company
EMEA
10:45
11:30
MORNING NETWORKING BREAK AND REFRESHMENTS
Building a Mountain of Pebbles: Retail Transformation Through Data Driven Insights and Smart Business
Experiments
Retailers today need not only to bring products and services across various and new channels, but also increase
profits and value to their customers. MasterCard and APT together provide a new perspective on how today’s
customers behave, inside and outside of your business. This session focuses on how leading retailers are rapidly
conducting dozens of smart business experiments, de-risking innovation, and quickly understanding what works
in the new omnichannel environment.
11:50
Jim Manzi, Chairman, APT, a MasterCard company
Building company culture for the brave new retail world
The session will invite true retail leaders to share their insights into developing the optimal company culture to
create and drive forward successful organisations
Panellists include
Kip Tindell, Co-Founder, Chairman & CEO, The Container Store and Chairman, National Retail Federation
John Roberts, CEO, ao.com
Genevieve Kunst, MD, Shopstyle (Rakuten)
12:30 –
13.45
CONGRESS LUNCH – NETWORKING HALL
Lunch Briefing: Digital Readiness in the Age of Disruption
Led By: Steve Laughlin, GBS Global Industry Leader Retail, IBM
Join IBM and a top European retailer to discuss transformation strategies and tactics in the age of digital
disruption. Learn how to unite the best of digital and physical worlds to provide a single, seamless, personalized –
and highly relevant – shopping experience across every conceivable channel. Hear how you can harness the
power of insight, develop a new storefront and fulfill on demand to drive digital engagement and profitable growth.
12:30 –
13.45
Lunch Session: UKTI will lead an assembly that will cover the importance of internationalisation for UK
retailers; continually the most searched-for set of retailers by the 3bn strong Global digital audience
Neil Tunbridge, e-Marketplace Specialist - Consumer & Retail, UK Trade & Investment
Edward Donald, Omni Channel/e-Commerce Retail Specialist, UK Trade & Investment
Laurence Guy, Founder & CEO, Pentagon
Al Gerrie, CEO, ZigZag Global
Martijn Bertisen, Sales Director, Google
Martin Newman, CEO & Founder, Practicology
John Scott, Director of International Business Development, Debenhams
14:00-14.55
BUSINESS STREAMS
Leadership Programme
(By invitation only)
CEO Leadership Workshop
World Retail Congress has
commissioned Oxford
University’s Säid Business
School to build a short
programme of leadership
workshops for Retail CEOs
Dr Jonathan Reynolds,
Academic Director, Oxford
Institute of Retail
Management, Säid
Business School
Dr Alan Treadgold, Global
retail advisor and Advisory
Board member, Oxford
Institute of Retail
Management
STREAM A
PLENARY ROOM
Future Retail Strategies
Learning from the retail
disruptors - new business
model
A highly interactive session with
four ground-breaking pureplay
retailers, discussing how they are
leading and growing their
businesses. How do they
differentiate themselves from
traditional retail models?
Moderated by Andrea Weiss,
Former Chair, Cortefiel
Sarah LaFleur, Founder & CEO, MM.
LaFleur
Claire Chambers, Founder & CEO,
Journelle
Caroline Gogolak, President,
Carbon 38
STREAM B
International Retail
STREAM C
Customer Centric Retailing
STREAM D
Sustainable Business Models
International expansion:
Answering what, when, and how?
The connected store – challenge or
opportunity?
An interactive discussion that debates
and discusses how to achieve
sustainable international growth
How are progressive retailers turning
their attention to equipping their stores
and their store associates with
technology for the next phase of
interconnected shopping and creating a
truly customer centric experience?
‘Facing the truth: ecommerce
destroys retail value.’ What can
retailers do to build sustainable
margins in an omnichannel age?
Moderated by Alex Cara, SVP – Group
Retail, Pandora
Tobias Wasmuht, MD, SPAR China,
International Retail Director, SPAR
International
James Batham, Partner, Eversheds LLP
Franco Manna, President, Group
Sebeto – Rossopomodoro
Norman Jaskolka, President, ALDO
Group International
Moderated by Terry Duddy, Former
CEO, Home Retail Group
Henri Seroux, Senior Vice President,
Manhattan Associates
Eric Dewitte, Supply Chain VP, Italy,
Leroy Merlin
Mario Maiocchi, CEO, Mondadori Retail
Amaury Demode, Group Omnichannel
Director, Lacoste
An interactive debate on this vital topic
Moderated by: Marc de Speville, CEO,
Strategic Food Retail
Jean Jacques van Oosten, CDO, Rewe
Group
Jianbo Li, President, Yonghui
Oliver Vernon-Harcourt, Lead
Omnichannel Director, Deloitte UK
15:00-15.55 BUSINESS STREAMS
The Omniconsumer is always
right
Round Table Think Tanks –
International expansion
What can we do to recapture our
customers’ loyalty?
Technology is changing the way we
live our lives forever including
offering new and different ways to
shop. Today’s Omniconsumer is also
adapting fast and retailers now
have to understand them even
more in order to stay at the leading
edge of the shopping experience.
Worldwide retail associations and
retail experts join to explore key
challenges and opportunities of
international expansion. Topics will
discuss localisation, the global value
chain, the most interesting markets
for growth and share best practice
advice on how to navigate
international growth.
A panel discussion that explores the new
ideas and programmes that retailers are
developing to build customer loyalty
Martin Newman, CEO, Practicology, and
NED, White Stuff, Conviviality plc
David Johnston, Group COO, Aimia
How do we kick the discounting habit?
An enlightening discussion examining
how retailers can break away from
promotional fatigue to create a more
sustainable growth strategy
Moderated by: George Lawrie, Vice
President and Principal Analyst, Forrester
Research
Marco Messini, Chief Distribution and
Mathieu Loury, Group of Head
Merchant Solutions, MasterCard
Round Tables hosts will lead the
discussions on each of the 8 tables.
For the discussion topics please go to
the World Retail Congress website.
Main Moderator:
Carl Miller, Managing Director,
Global Retail Insights Network
Round table Hosts:
Arvind Singhal, Chairman,
Technopak
Sami Kariyo, Chairman, Penti and
Chairman, The Turkish Retail
Association
Kelly Stickel, CEO, Remodista
Think Tank
Glen Richardson, CMO, Fruugo
Matthew Cannon, Board Member,
GRIN
Sales Officer, United Colors of Benetton
Matthew Cook, General Manager,
Athletes World
Jeff Moore, Chief Science Officer,
Revionics
Mauro Muraro, Head of Customer
Relationship Marketing, Market Research
and Price Strategy, METRO Cash and
Carry
Cédric Ducrocq, CEO, Dia-Mart Group
16:00-16.30
PLENARY
16.30
AFTERNOON NETWORKING BREAK
ERNOON
The Future of Retail
In recent years, METRO GROUP has changed at least as much as the retail environment it is operating in. The
once procurement-driven company has turned into a strongly customer-focused company – even if it still has
some way to go, the progress and successes of the transformation process are becoming increasingly apparent.
Adding the central role of innovation to this transformation process, METRO GROUP is about to navigate into the
future of retail.
Olaf Koch, CEO, METRO GROUP
16:50
What Is The Future For Luxury Brands?
Leading luxury retailers and experts will offer their thoughts on the state of play in the luxury retail market and
their perceptions on what the luxury consumer of today is expecting of luxury brands
Opening remarks and panel facilitator: Raffaello Napoleone, President, Pitti Immagine
Daniel Piette, Chairman, LVMH Investment Funds, Member of Executive Committee, LVMH
Jean Christophe Babin, CEO, Bulgari
Carlo Capasa, CEO, Costume National, President, The Camera Nazionale Della Moda Italiana
Laurence-Anne Parent, Senior Partner and Managing Director - Worldwide Retail & Luxury Sector Leader,
Advancy
17:30
The world’s greatest retail advertising: How retailers are making creativity deliver
In 2006 only one retailer in the world won anything at the advertising industry’s most important and prestigious
event, the Cannes Lions Festival of Creativity. Last year, 18 separate retailers won. Why? Because business
leaders are getting the message that creativity drives better business performance. Cannes Lions Managing
Director of Content, David Davies, presents the hard evidence that is underpinning this change.
David Davies, Managing Director of Content, Cannes Lions
18.00
19.00
End of Day Two
Exclusive networking reception for the International Women in Retail Group
Hosted at the Bulgari flagship store in Rome (By Invitation Only)
Day 3
Thursday, 10th September 2015
07:45
07.45-8.30
Registration for Breakfast Briefings
Breakfast Briefings
Intelligence Node Briefing
The Future of Retail
To enquire about running a morning briefing please contact Daniel.burridge@i2ieventsgroup.com
PLENARY
08:45
A digital native’s vision of the future
An opening keynote from one of the world’s most outstanding digital natives giving his views on how he sees the
creation of new, disruptive businesses.
William Wolfram, Founder, DealDash and Country winner of the World Entrepreneur of the Year 2014 (Finland)
09.05
The next technology wave
The Congress is delighted to welcome Jonathan Alferness, Google’s leading retail executive to present on the
next technological developments that will impact on retail
Jonathan Alferness, Global VP of Shopping Products, Google
09.30
How will the next phase of Internet development impact retail?
A not-to-be-missed keynote address from one of the most important people who have helped to create our
digital age
Sir Tim Berners-Lee, Inventor of the World Wide Web, Chairman of the World Wide Foundation
10:00
Q&A with Sir Tim Berners-Lee
Following on from his keynote address, Sir Tim will engage in conversation with some leading online retailers
before taking questions from the audience
Panel led by
Sir Tim Berners-Lee, Inventor of the World Wide Web, chairman of the World Wide Foundation
Xavier Court, Co-Founder, Vente Privee
John Winning, CEO, Winning Group
Sacha Poignonnec, Co-Founder, Jumia and Co-CEO, Africa Internet Group
10:30
MORNING NETWORKING BREAK AND REFRESHMENTS
11.15-12.05
BUSINESS STREAMS and Leadership Programme
Leadership Programme (By invitation
only)
Private round table meeting with Sir
Tim Berners-Lee
STREAM A
PLENARY ROOM
Future Retail Challenge
STREAM B
Sustainable Business Models
The global search for retail
innovations
STREAM C
Vision 2020
Department Stores’ vision of the
future
STREAM D
Future Retail Strategies
Transforming food and fashion: The
twin pillars of retail
College teams from around
the world present their ideas
in response to the future retail
challenge brief to a judging
panel of senior retail
executives and experts
Revealing the highlights of a major
global survey to find the very best
examples of online, offline and
cross-channel innovations followed
by insights from two disruptive
retailers presenting their concepts.
Many department stores have
surprised their critics by becoming
true omnichannel retailers. But how
do they ensure they remain relevant
to tomorrow’s customers?
Transformation in food and fashion is
accelerating rapidly driven by a major
shift in consumer attitudes, the rise of
digital channels, and, above all, the
pressure to create a business model
Sir Tim Berners-Lee, Inventor of the
World Wide Web, Chairman of the World
Wide Foundation
Moderated by Fabrizio Valente,
Founder, Kiki Lab
Moderated by: Michael Poynor,
Founder and Managing Director,
Retail Expertise
Fabio Pasquali, CEO, Dr. Fleming
Alberto Baldan, CEO, La Rinascente
Diederik van Gelder, Founder,
Bilder & De Clercq
Gonzalo Somoza, CEO, Falabella
Department Stores
Rogier Leopold, Founder, Bilder &
De Clercq
Roger Wang, Chairman and CEO,
Golden Eagle International Group
focused on rapid innovation. It
means we are seeing a unique
moment in time where the two
biggest sectors in retail, food and
fashion (including the important
luxury sector), undergo complete
transformation. This special session
will bring together industry experts
and retailers to discuss the lessons
from across these key sectors.
Rune Jacobsen, Senior Partner and
Managing Director – Global Retail Sector
Leader, The Boston Consulting Group
Richard Simonin, Chairman, Group
Vivarte
CEOs and Senior representatives from
leading food and fashion retailers
12:10-13.00 Leadership Programme
Private round table discussion on
transformation and retail leadership
12:10-13.00 BUSINESS STREAMS
The Innovation Hub Pitch
Off
Carefully curated by a
Can retailers recover consumer
trust? Why CSR matters more
than ever
An outsider’s perspective: How
do you put innovation at the
heart of your business?
Can RFID Revolutionise Multiple
Retail Sectors?
How the RFID revolution in apparel is
Chris Roebuck, Professor of
Transformational Leadership, Cass
Business School
specialist jury of retailers,
hear elevator pitches from the
world’s most impressive startups on the innovative
solutions they are developing
for retailers today.
Judges:
Jerry Black, Chief Digital
Officer, AEON Group
Daniel Bobroff, Investment
Director, ASOS
A discussion on the preparedness of
retailers to respond to the daily
pressures of operating in a
globalised world with activised
consumers
Leaders from a range of industries
provide thought provoking
perspectives on how they are
embracing and encouraging
innovation in their businesses
paving the way to new retail
categories.
Michele Petruzziello, Associate
Director – Fashion, Luxury and
Lifestyle Industry, World Economic
Forum
Moderated by Sean Pillot de
Chenecey, founder, Brand Positive
Francisco Melo, VP - Global RFID, Retail
Branding and Information
Solutions, Avery Dennison
Anne Van Merkensteijn,
Communications Director, Kiko
Sunil Chainani, CEO, Fabindia
James Bidwell, Owner and CEO,
Springwise
Ilan Benhaim, Director of Strategy
and Innovation, Vente Privee
Hari Shetty, Vice President and
Global Head of Retail, Wipro
Technologies
Oskar Hartmann, Founder and
President, KupiVip Group
Matteo Alessi, Executive Vice
President and International Sales
and Development Director – Europe
& USA, Alessi
Kim Phillips, Head of Packaging, Marks
and Spencer
13:00 –
14.30
CONGRESS LUNCH - Networking Hall
Hall of Fame Lunch (by invitation only)
Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who
have founded and led modern retailing’s greatest companies and brands
Lunch Briefing led by Stora Enso Packaging Solutions
Future of Online retail packaging – 2016 and beyond
The increase of online retail opens up opportunities for retailers and brand owners to utilize packaging as a key
vehicle for increasing sales, reducing costs and increase the shopper brand experience. This implies retailers and
brand owners need to adopt their packaging strategy and designs for online shopping and home delivery. To
exemplify the role of packaging design we will illustrate online retail packaging concepts for key retailer
categories.
Gilles Nieuwenhuyzen, EVP, Head of Packaging Solutions, Stora Enso Packaging Solutions
PLENARY
ERNOON
14:30
Empowering A Global Brand To Lead And Succeed In The Next Generation Of Retail
How Coca-Cola is adapting company culture, mind-sets and processes to navigate disruption and
transformation in the retail landscape
Julie Hamilton, Chief Commercial Officer, The Coca-Cola Company
14:50
Retail Creativity
A dynamic, captivating session exploring how retailers and brands are evolving to fit the entitled consumer's
changing lifestyle.
Kate Ancketill, CEO and Founder, GDR Creative Intelligence
15:15
Super cities: The future of retail in the growing urban metropolis
Bringing together retail giants from some of today’s megacities, architects and academics we explore how the
developing urban metropolis is set to change the face of retail tomorrow.
Session introduced by Paul Finch, Programme Director, World Architecture Festival
Special guest speaker: Massimiliano Fuksas, Founder, Studio Fuksas
Mohdi Bin Hendi, Chairman, Binhendi Enterprises
15:45
16:15
AFTERNOON NETWORKING BREAK
Retail Game Changers
New to the Congress, we celebrate three innovative retail leaders and entrepreneurs who are redefining retail as
we know it to pioneer new business models and a unique approach to retail
Moderated By:
Linda Shein, Managing Director, Jay H. Baker Retailing Center – The Wharton School
Panellists include:
Hayley Barna, Founder, Birchbox
Channie Mize, Retail Sector General Manager, Periscope, a McKinsey Solution
16:45
Transformational retail leadership
Retail leaders are under increasing pressure to lead the transformation of their businesses. This special keynote
by one of the world’s leading experts in transformation leadership will provide invaluable help.
Chris Roebuck, Professor of Transformational Leadership, Cass Business School
17:15
19.30
End of Congress Day 3
Congress Closing Gala and World Retail Awards