HOTEL ARTS BARCELONA
"We are Ladies and Gentlemen serving
Ladies and Gentlemen"
Contact:
Iris Curto
Human Resources Selection Coordinator
Email: iris.curto@ritzcarlton.com Phone: +34 93 483 80 92
OPERATIONAL INTERNSHIP
Do you want to join one of the most prestigious luxury hotel chains in the world?
Do you want to learn and grow in a hotel in where you can make a difference?
Do you want to develop your skills in an international environment with real career opportunities?
Overlooking the Mediterranean, Hotel Arts Barcelona embodies the rich history and spirit of Spain’s foremost Catalan
city. This award winning hotel, located in one of Europe’s artistic capitals, lies within easy reach of the city center.
Combining a distinctive style with unparalleled personal service, Hotel Arts Barcelona welcomes guests with warm
hospitality and supreme elegance.
In Hotel Arts Barcelona we are looking for the best talents in hospitality, to keep creating unique experiences and
memories for life! Challenge yourself and join the Hotel Arts Family!
Internship Overview
To get a clear overview what positions are offered as a trainee, we have created a list of the departments within the
Rooms Division. Please be reminded that this information serves as a guide.
During the first day at the hotel, the welcome day, you will have an interview with your divisional leader. After this
interview the divisional leader will decide in which department you would develop your skills best. While taking your
profile into account, the divisional leader will place you in a department where you will have a great impact.
Furthermore you will have opportunities for lateral service which gives you the change to develop your talents in
other departments.
Requirements: minimum of 3 months, fluent in English, able to obtain an internship agreement.
ROOMS DIVISION
CONCIERGE:
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Assist guests to find their way in our town making reservations of all
kinds (restaurants, spa, hairdresser, rentals, transportation, tours,
shows, events, etc.)
Assist guests finding their luggage that has been lost in the airport.
Send and receive packages, letters, personal belongings, flowers
and others.
Assist guests in recommendations, suggestions on what to do in
town (sightseeing tours, old-town walks, beach promenades,
shopping rounds, cultural visits, etc.).
Planning and booking trips, flights, hotels around the country and
outside.
Indicate directions within the property and services in their rooms.
GUEST SERVICES:
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First contact with the guest and the hotel, so need to be an impressive warm welcome.
Assist all guests with their luggage upon arrival and pick up on departure.
Arrange transportation in and out.
Organize in-room deliveries, gifts, welcome letters and other requests.
Take group bag pulls.
Storage personal belongings safely.
Follow-up with guests requests and give a fond farewell to each and every guest.
APARTMENTS:
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The pearl of the Hotel Arts. Where luxury meets and
excides the expectation of the guests.
HKP duties: inspect rooms; look after their minibars,
control cleanliness and engineer tasks.
Butler assistance to each guest staying in the apartments.
Personal concierge tasks.
GUEST RELATION:
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Engage guests in the lobby, interact, identify needs
and solve demands.
Back office duties to plan, highlight and control VIP stays.
Organize amenities for VIPS, oversee hotel operations
around them.
Escort guests to where they need.
Help FD when rooming guests.
FRONT DESK:
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Check guests in and out, using opera system.
Fulfil guests needs trying even to exceed their expectations,
and deal with guests’ complaints.
Basic concierge assistance and information about the hotel facilities.
Plan and organize group arrivals.
Do payments, assist in cash advances, and check guest folio.
CLUB:
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Set, keep and break down daily food presentations.
Thoroughly take care of all guests when relaxing in the executive lounge.
Help serving and offer assistance when guests are eating or drinking.
Scoring guests to their rooms after the check in process and explain all
the room facilities.
After the 2nd month: concierge assistance.
After the 3rd month: personalized check in and check out.
HOUSEKEEPING/POOL (Only in Summer time):
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Inspect and maintain cleanliness of guest rooms and common areas.
Make check lists of inspected rooms.
Monthly inventories of in-room amenities and attrezzo.
Help HKP manager in daily pop up duties, projects
and last minute requests.
Assist all guests at Pool facilities with towels, seating, equipment
and requests courteously and efficiently, according to hotel standards.
Deal with guests complaints, as it is a challenging area in the hotel and at
the same time the star of the summer!
Contact email: Iris.Curto@ritzcarlton.com