2/7/2013 February 26, 2013 TEAM CLEANING PROGRAM Joe Dixon, Assistant Superintendent Facilities and Governmental Relations Dennis Ziegler, Director Building Services Board of Education José Alfredo Hernández, J.D, President Rob Richardson, Vice President Audrey Yamagata- Noji, Ph. D., Clerk John Palacio, Member Cecilia Iglesias, Member Thelma Meléndez de Santa Ana, Ph.D., Superintendent 1 Superior Standards Successful Students TEAM CLEANING PROGRAM 2 Superior Standards Successful Students 1 2/7/2013 CREW CLEANING GOALS Safety - Custodians work as a team Consistency - Establish and define cleaning standards Substitutes – Issues are much easier 3 Superior Standards Successful Students DEFINING WHAT WE DO! • What we clean • How we clean • How often we clean • Develop standard levels of performance 4 Superior Standards Successful Students 2 2/7/2013 EIGHT STEPS TO BUILDING EFFECTIVE CLEANING STANDARDS Identify Customers Prioritize Complaints Locate Critical Areas Define Cleaning Standards List Core Standards Outline Your Training Program (Curriculum) Select Cleaning and Performance Measurement Establish Documentation and Reporting Methods Superior Standards 5 Successful Students EFFECTIVE STANDARDS PROVIDE THE FOLLOWING BENEFITS Reduce the element of subjectivity and opinion during inspections Require supervisors to evaluate and critique performance using the same measuring stick Streamline performance by expecting the same level of quality in all areas from all Customer Support Associates Communicate what is expected from every Customer Support Associate so that no one is left in the dark regarding management expectations 6 Superior Standards Successful Students 3 2/7/2013 PRIORITIZE COMPLAINTS List Your Most Commonly Reported Complaints • What do people complain about most frequently? • What gives you the most heartburn? • What complaints keep coming back? Restroom Supplies Dirty Fixtures Bad Odors Floor Drains Slippery Floors Dust Floors Not Cleaned Trash Not Emptied 7 Superior Standards Successful Students TEAM CLEANING CONCEPT • Assures that basic cleaning is performed nightly • SAUSD has developed a unique team cleaning strategy to benefit our District • Provides the best possible consistent cleaning on a daily basis 8 Superior Standards Successful Students 4 2/7/2013 GOALS TO ACCOMPLISH • Provide a safe, effective, well-maintained learning environment for all students • All teams working together to provide the best possible customer service Districtwide 9 Superior Standards Successful Students Tell me and I will forget; Show me and I may remember Involve me and I will understand CHINESE PROVERB 10 Superior Standards Successful Students 5 2/7/2013 Like the Great Philosopher Yogi Berra of the New York Yankees Once Said, “If we don’t know where we are going, then we will probably end up someplace else” 11 Superior Standards Successful Students SAUSD TEAM CLEANING T E A M T = TOGETHER E = EVERYONE A = ACHIEVES M = MORE 12 Superior Standards Successful Students 6 2/7/2013 CUSTODIAL SERVICES Custodial Operations uses the team cleaning approach to provide services to our 4,900,000 square feet of building as follows: SCHOOLS SQUARE FEET 2,405,239 ELEMENTARY: 37 School Sites (plus support sites) • 20 Roving Crews • 53.5 Custodians • 39 Elementary Plant Custodians to include (Chavez, Griset Academy) TOTAL: 112.5 INTERMEDIATE: 9 School Sites (2 sites roving) 1,009,828 • 8 Intermediate Leads (Sierra-Muir) (Villa, Administration) • 21 Custodians • 11 Intermediate Plant Custodians (Administration, CDHS) 13 TOTAL: 40 SCHOOLS SQUARE FEET 1,484,933 HIGH SCHOOL: 8 School Sites • 6 High School Leads • 37 Custodians • 6 High School Plant Custodians TOTAL: 49 TOTAL STAFF AS FOLLOWS: 2 Custodial Operations Managers 111.5 Custodians 34 Lead Custodians 56 Plant Custodians TOTAL CUSTODIAL OPERATIONS STAFF 201.5 14 7 2/7/2013 CREW CLEANING Reduction in staff, construction of new schools with no additional custodial staff Elementary Sites – Roving crews of three to five custodians clean two to three sites daily. Secondary Sites - Crew concept with assigned crew at each site Crew Concept – Goal is to ensure basic cleaning is performed daily Trash Floors Restrooms Minor detail work if crew is 100% staffed Priorities – Cleanliness, security, and safety 15 Superior Standards Successful Students CUSTODIAL SERVICES STAFFING Division Custodians Lead Custodians Plant Custodians Elementary 53.5 20 39 Intermediate 21 8 11 High Schools 37 6 6 Total 111.5 34 56 Division Custodians Square footage S/F per Custodian Elementary 73.5 2,405,239 32,724 Intermediate 29 1,009,828 34,821 34,533 High School 43 1,484,933 Total 145.5 4,900,000 Division Custodians Lead Custodians Plant Custodians Custodian Elementary 53.5 20 39 21,379 Intermediate 21 8 11 25,246 High School 37 6 6 30,305 Total 111.5 34 56 S/F Per 16 8 2/7/2013 CLEANING STANDARDS NATIONAL CENTER FOR EDUCATION STATISTICS • LEVEL 1: SPOTLESS cleaning, such as might be found in a hospital. One custodian should be able to clean 10,000 square feet in an 8-hour period. • LEVEL 2: INTENSIVE cleaning, reserved for areas such as restrooms, special education, kindergarten areas, or food service areas. One custodian can clean approximately 11,000-18,000 square feet in an 8-hour period. • LEVEL 3: Cleaning required to ensure the health and comfort of building users. One custodian should be able to clean 19,000-25,000 square feet in an 8-hour period. • LEVEL 4: NOT generally acceptable for a school environment. One custodian cleans 26,000-46,000 square feet in an 8-hour period. • LEVEL 5: UNHEALTHY, 47,000 – 80,000 sq. ft. per custodian. WHERE ARE WE? LEVEL 4: 27,277 sq. ft. per custodian (cleaning of lunch areas, walkways, sporting events, set-ups, break-downs, night events, etc., will increase the square feet and reduce the amount of cleaning time). 17 2011 / 2012 Maintenance & Operations Expenditures Calculated with 54,000 ADA Category Custodial Payroll Custodial Benefits Custodial Extra Duty Custodial Subs Plant Custodian Payroll Plant Custodian Benefits Plant Custodian Subs Equipment/Supplies Grounds Payroll Grounds Benefits Grounds/ Supplies Grounds Contracted Maintenance Payroll Maintenance Subs Maintenance extra duty Maintenance Benefits Equipment/Supplies Contracted Labor TOTAL M&O Electricity Gas Phone Water TOTAL GRAND TOTAL Expenditure 6,110,642.00 4,196,520.00 98,911.00 644,323.00 2,879,291.00 791,771.00 83,195.00 732,552.00 1,684,275.00 930,711.00 112,491.00 37,000.00 2,578,816.00 165,168.00 53,226.00 1,466,899.00 885,690.00 1,222,223.00 $24,673,704.00 6,562,641.48 422,801.89 1,490,118.55 1,442,215.39 Per ADA 113.16 77.71 1.83 11.93 53.32 14.66 1.54 13.56 31.19 17.23 2.08 0.69 47.75 3.06 0.98 27.16 16.40 22.63 456.88 121.5 7.83 27.6 26.7 $9,917,777.31 $ 34,591,481.31 183.63 640.51 18 9 2/7/2013 2011/2012 Maintenance & Operations Expenditures Calculated with 4,900,00 square feet of buildings. Calculated with 16,629,920 square feet of irrigated landscape Category Custodial Payroll Custodial Benefits Custodial Extra Duty Custodial Subs Plant Custodian Payroll Plant Custodian Benefits Plant Custodian Subs Equipment/Supplies Grounds Payroll Grounds Benefits Grounds/ Supplies Grounds Contracted Maintenance Payroll Maintenance Subs Maintenance Extra Duty Manintenance Benefits Equipment/Supplies Contracted Labor TOTAL M&O Electricity Gas Phone Water TOTAL GRAND TOTAL Expenditure 6,110,642.00 4,196,520.00 98,911.00 644,323.00 2,879,291.00 791,771.00 83,195.00 732,552.00 1,684,275.00 930,711.00 112,491.00 37,000.00 2,578,816.00 165,168.00 53,226.00 1,466,899.00 885,690.00 1,222,223.00 $ 24,673,704.00 6,562,641.48 422,801.89 1,490,118.55 1,442,215.39 $ 9,917,777.31 $ 34,591,481.31 Per Square Foot 1.25 0.86 0.02 0.13 0.59 0.16 0.02 0.15 0.34 0.19 0.23 0.00 0.53 0.03 0.01 0.30 0.18 0.25 5.24 1.34 0.09 0.30 0.29 2.02 7.26 19 SAMPLE - DISTRICT • • • • • Estimated Enrollment, 14,305 students 12 elementary schools, extended daycare 3 middle schools, extended daycare 3 high schools 1 children’s center (special need preschool) • 3 adult education sites • District Office 20 Superior Standards Successful Students 10 2/7/2013 STATEMENT OF PROBLEM • 22 separate custodial programs • Inconsistent cleaning methods and priorities • Lack of communication and accountability • Low cleaning inspection scores • Improper use of custodial supplies • Undefined custodial duties and expectations • Increased time spent by principal on program 21 Superior Standards Successful Students TEAM CLEANING vs. ZONE CLEANING Employee Safety Working Alone Consistency of Service: Direct Supervision Equal Expectations/Standards Priority Cleaning Service and Priorities Vary by Site: Site supervisor unavailable during custodial hours Expectations/Standards vary by site supervision Increased Accountability Cleaning duties vary based on site priorities Inconsistent work schedules, work hours, and break times Promotes teamwork and all basics are completed Increases “my area” mentality; absent custodian areas are overlooked Improved accountability for substitute custodians Minimal accountability for substitute custodians Movement of team members to maximize team efficiency and for special assignments Custodians strictly assigned to one site 22 11 2/7/2013 DETAIL CLEANING - CLASSROOM • Designate a section of classrooms: 6-8 per night • Each custodian performs a specific task within that classroom • Performs the following duties: Dust reachable surfaces Clean desktops Clean sinks and counters Clean walls and doors Clean glass and mirrors Mop floors Dust vents Superior Standards 23 Successful Students DETAIL CLEANING – RESTROOMS • One per week and on non-student days: Pressure wash walls and partitions Scrub floors with floor machine Clean light fixtures Deep clean restroom fixtures Touch up paint as needed 24 Superior Standards Successful Students 12 2/7/2013 CARPET CLEANING • All carpet Districtwide is steam cleaned during summer months • Scheduled carpet cleaning during non-student days and holidays • Other areas of concern: Area rugs Entrance and floor mats Upholstery and chairs 25 Superior Standards Successful Students TEAM CLEANING - CLASSROOM • • • • • • Empty waste receptacles Clean whiteboards/chalkboards Vacuum carpet Sweep and wet mop floor Refill dispensers if applicable Clean and disinfect: Student desktops Drinking fountains Reachable surfaces • Detail duties as assigned • Turn off all lights and secure windows and doors • Turn off all manual thermostats 26 Superior Standards Successful Students 13 2/7/2013 CARPET CLEANING • All carpet Districtwide is steam cleaned during summer months • Scheduled carpet cleaning during non-student days and holidays • Other areas of concern: Area rugs Entrance and floor mats Upholstery and chairs 27 Superior Standards Successful Students BUDGET AND EXPENDITURES • Minimize spending on priority cleaning supplies • Maintain accurate records • Account for all expenditures • Limit spending to priority supplies, managers to provide limited amounts • Ensure that sites provide inventory to avoid excess surplus 28 Superior Standards Successful Students 14 2/7/2013 SHARED VISION • • • • • • Team Approach Positive Thinking Pride and Ownership First Impressions Tools For Effective Cleaning Be Smart 29 Superior Standards 29 Successful Students STUDY SHOW Researchers have repeatedly found a difference of between 5-17 percentile points between achieving of students in poor buildings and those students in above-standard buildings, when the socioeconomic status of students is controlled. (Report prepared for Williams vs. State of California, UCLA vs. 2002) 30 Superior Standards Successful Students 15 2/7/2013 PRESSURE WASH 31 PRESSURE WASH 32 16 2/7/2013 CARPET CLEANING PROGRAM 33 CARPET CLEANING 34 17 2/7/2013 CARPET CLEANING RESULTS 35 36 18 2/7/2013 37 38 19 2/7/2013 39 GYM FLOORS 40 20 2/7/2013 GYM FLOOR REFINISHING 41 42 21 2/7/2013 43 44 22 2/7/2013 45 46 23 2/7/2013 47 48 24 2/7/2013 49 50 25 2/7/2013 51 52 26 2/7/2013 Before After 53 Before After 54 27 2/7/2013 55 SUMMER CLEANING IN PROGRESS 56 28 2/7/2013 57 58 29 2/7/2013 59 60 30 2/7/2013 61 62 31 2/7/2013 TAFT ELEMENTARY Ruptured Sprinkler Line 63 64 32 2/7/2013 More Clean with Less Green February 26, 2013 Bill Rice Manager of Custodial Services – Elementary Clovis Unified School District State Budgetary Crisis School Districts up and down the state have been struggling for the past several years. Most Districts have experienced cut-backs to personnel. CUSD has weathered many budgetary hits over the past 20 years. 1994 -1995 school year- 15% cut to custodial personnel. CUSD made the move from traditional zone cleaning practices to the ‘Team Cleaning Concept’ CUSD was able to continue to provide same level of service with a 15% reduction to custodial staff. 33 2/7/2013 Budget Shortfalls Dealing with a Budget Crisis requires the Custodial Management Team to get Creative. Work Schedules Personal Time Studies Reducing Services Rewriting Schedules Changes to Work Shifts and Work Hours Changes to Job Duties Loss of Personal Remember what you are here for, your core mission, the cleaning of square footage, and continue to provide the best service possible to the students, staff and parent communities, in which your District serves. Vision / Mission Statements The Clovis Unified School District’s Custodial Department recognizes itself to be a ‘Service Orientated Department’ We always remember that our core mission and charge is to support the educational process! Vision Statement “We are one TEAM- Committed to quality facilities and student success” Mission Statement The Facilities Division will work as a united team to provide and maintain a quality environment that supports student and teacher interaction so every student will reach their potential in mind, body and spirit. 34 2/7/2013 Elementary Custodial Staff Current Elementary Custodial Staffing Load: School Plant Supervisor: 7:00 – 3:30 pm. There is one Plant Manager assigned to each Elementary site. This position is a managerial one. Provides day support to students, teachers, other support staff and the parent community. Opens the school, facilitates the lunch set-up and clean-up, performs all event and athletic set-ups, performs minor building maintenance as needed and supervises the evening custodial staff. Custodian II: 3:00 – 11:30pm. There is one Custodian II assigned to each Elementary site. Provides evening support to students, teachers, other support staff and the parent community. Provides evening custodial classroom and restroom cleaning services, performs all event and athletic break-downs and clean-ups, locks down and secures the site at the end of shift. Custodian I: 3:30-12:00am, this position splits time between two sites accordingly. Provides evening custodial classroom and restroom cleaning services. Team/Specialized Cleaning Program 35 2/7/2013 Why Do We Perform Team/Specialized Cleaning? 1. 2. Better and more consistent cleaning quality throughout each school site. Indoor air quality is improved because: 3. 4. Deep cleaning creates a cleaner environment. A back-pack vacuum filters the air four times. Labor cost savings by cleaning more square footage by each custodian. Full time equivalent: Elementary school-30,000 sq. ft. to 32,000 sq. ft./custodian. Average cleaning time = 12 minutes per classroom. Secondary school-37,000 sq. ft. to 40,000 sq. ft./custodian. Average cleaning time = 10 minutes per classroom. Why Do We Perform Team/Specialized Cleaning? 5. 6. The Custodians are specialized in their assigned tasks and are more effective. The cost of cleaning equipment is less due to lower repair cost and less equipment needed. 36 2/7/2013 What is Team/Specialized Cleaning? A cleaning program that is site based and allows the custodian to specialize in specific cleaning tasks Each school site is divided into five equal cleaning cores by the number of classrooms or by square footage and area 37 2/7/2013 What is Team/Specialized Cleaning? 1. 2. 3. Each core is deep cleaned thoroughly once per week. Each core is cleaned at a satisfactory level four days per week. The following areas are deep cleaned daily: Administration areas Library/Media centers Restrooms Kindergartens Preschools & Campus Clubs How does this program work? The team cleaning system allows individual to specialize in 4 specific tasks: each 1. Light Duty Specialist 2. Vacuum Specialist 3. Utility Specialist 4. Restroom Specialist *One person can perform two or more of these specialized team cleaning tasks. 38 2/7/2013 Light Duty Specialist Light Duty Specialist/ Weekly Tasks Weekly, deep clean one core per day: 5 minutes per room. Task list: (Dry Work) Empty trash containers Empty pencil sharpeners High and low dust Remove all cobwebs Pick up papers and debris Straighten and align furniture 39 2/7/2013 Light Duty Specialist/ Daily Tasks Daily clean four cores per day: 2.5 minutes per room. Tasks list: (Dry Work) Empty trash containers Empty pencil sharpeners Pick up papers and debris Straighten and align furniture Light Duty Specialist/ Equipment List • Rolling 32 gallon trash can with caddy or utility apron • Poly-Extendable Duster • Treated dust rag • Park Patrol or Dust pan with Lobby broom • Extra can liners • Safety glasses • Latex or neoprene gloves 40 2/7/2013 Vacuum Specialist Elementary School Site Vacuum Specialist Weekly Vacuum: 1. 2. 3. 8 minutes per room Deep vacuum entire room Vacuum along walls, on top and under entry mats Vacuum under all tables, all student and teachers desks Daily vacuum: 1. 2. 5 minutes per room Vacuum entry ways and mats Vacuum traffic lanes and heavily soiled areas 41 2/7/2013 Secondary School Site Vacuum Specialist Weekly Vacuum: 1. 2. 3. 5 minutes per room Deep vacuum entire room Vacuum along walls, on top and under entry mats Vacuum under all tables, all student and teachers desks Daily vacuum: 1. 2. 5 minutes per room Vacuum entry ways and mats Vacuum traffic lanes and heavily soiled areas Utility Specialist 42 2/7/2013 Utility Specialist/ Weekly Tasks Weekly: Deep clean one core per day, 5 minutes per room. (Time schedule may vary depending on type of room, secondary). 1. 2. 3. 4. 5. 6. 7. 8. Tasks list: (Wet Work) Remove graffiti in all locations Clean doors inside and out Clean classroom sinks and drinking fountains Clean countertops and cabinet facings Wash all white boards and trays Re-supply towels and soap Clean windows in office areas Sweep or dust mop and wet mop, all hard surface floors Utility Specialist/ Daily Tasks Daily: Clean four cores per day, 2.5 minutes per room. (Time schedule may vary depending on type of room, secondary). 1. 2. 3. 4. 5. 6. 7. Tasks list: (Wet Work) Remove graffiti in all locations Spot clean doors inside and out Spot clean classroom sinks and drinking fountains Spot clean countertops and cabinet facings as needed Re-supply towels and soap Spot clean windows in office areas as needed Sweep or dust mop and wet mop, all hard surface floors as needed 43 2/7/2013 Utility Specialist/ Equipment List • Utility Cart • Mop bucket and ringer • Dust and wet mops • Broom and dust pan • Green sponge and rags • Extra paper towels and soap • Window mop and squeegee • Small bucket • Putty Knife • Safety glasses • Latex or neoprene gloves Cleaning Chemicals: Window cleaner, neutral cleaner, cream cleanser, graffiti remover, stainless steel polish, and disinfect cleaner. Restroom Specialist 44 2/7/2013 Restroom Specialist Restroom cleaning time is determined by multiplying the number of fixtures by two minutes per fixture. Then you add five minutes to the fixture total and this is your overall restroom time frame. Example: 3 urinals, 3 toilets in stalls, 4 sinks = 10 fixtures / 10 x 2 (minutes) = 20 (minutes) 20 x 5 (minutes) = 25 / 25 minute restroom. Use your own judgment call to round up, or down, on off time totals, based on the overall size of the restroom. All duties are the same at both an elementary and secondary school site. Restroom Specialist Duties Elementary/Secondary 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Empty all trash receptacles Sweep floor Flush toilets and urinals Re-supply all dispensers Remove all graffiti as needed Foam all restroom fixtures, use caution not to over wet Lightly foam the floor daily Broom sweep floor to agitate and move all excess disinfectant to floor drains or outside Wipe down fixtures and clean mirrors Wipe down walls and partitions Squeegee excess solution to the drain Clean and disinfect all doors and door hardware 45 2/7/2013 Restroom Cleaning 1. Empty all trash receptacles 2. Sweep floor 3. Flush toilets and urinals 4. Re-supply all dispensers 5. Remove all graffiti as needed 7. Lightly foam floor daily 6. Foam all restroom fixtures, use caution not to over wet 8. Broom sweep floor, moving all excess disinfectant to floor drains 46 2/7/2013 9. Wipe down fixtures and clean mirrors 10. Wipe down walls and partitions 11. Squeegee excess solution to the drain 12. Clean and disinfect all doors and door hardware Deep Cleaning Restrooms Deep clean 1/3 of restroom fixtures; urinals, sinks and toilets as follows: Monday: Tuesday: Wednesday: 1/3 of fixtures 1/3 of fixtures 1/3 of fixtures Thursday: Deep Clean walls, ledges, ceilings and partitions Deep Clean floor using large floor broom Friday: 47 2/7/2013 Deep Clean 1/3 of the fixtures Monday, Tuesday, & Wednesday Urinals Toilets Sinks Thursday: Deep clean walls, ledges, ceilings, and partitions Friday: Deep clean floor with large floor broom and hose down thoroughly 48 2/7/2013 Restroom Specialist/ Equipment 1. Large foam gun and bottle connected to a hose 2. Stiff push broom with handle that can be used on wet surfaces 3. Floor squeegee with handle 4. Doodle Bug and pad 5. Sponge and scrub pad 6. Towel or cloth (preferably microfiber rags) 7. Dust pan 8. Corn broom or equivalent 9. Disinfectant cleaner 10. Graffiti remover 11. Cream cleanser or powdered cleanser 12. Non-acid bowl cleaner to remove mineral deposits. 13. Rubber gloves 14. Eye goggles 15. Hose and water key 16. Window Squeegee 17. Paper goods 18. Powdered soap or liquid soap 19. Plumber’s friend 20. Stainless steel protector This program allows for time to be scheduled to accomplish extra tasks. We call this ‘Project Time’ Carpet Shampooing Carpet Spotting 49 2/7/2013 Project Time Window Washing Pressure Washing of concrete and buildings Project Time Emptying outside trash containers Washing drinking fountains 50 2/7/2013 Project Time Removing Cobwebs Polishing Floors Schedule Writing Work schedules should be clear and concise, easy to understand. A good Work Schedule has: Work shift start and end times. Scheduled breaks and lunch times. Clearly identifies tasks and duties, along with accurate time parameters in which to accomplish assigned work. Additional expectations clearly defined. A site map with room numbers and all five cores clearly identified. School site open and close instructions. 51 2/7/2013 Team Cleaning Time Composite •Cores 1 – 4: •Placement of all standard sized classrooms should be equally distributed. •Core 5: •Placement of all remaining, nonstandardized building space. •Core 5 composite allows for differing amounts of time to be properly accounted for. Composite Work Schedules •Once all five cores have been developed, calculate the total daily and weekly times for each one. • Creating site schedules •Account for all routine extras such as; open and close, breaks and lunch, campus blow down, ect. •Include all 5 cores in the areas of Light Duty, Utility and Vacuum Specialist. •Include site restrooms, both staff and student. 52 2/7/2013 Plant Manager Schedule •This schedule consists of mostly general time. It serves mostly as a guide only. Custodial Schedules •The Team Cleaning Work Schedule, this is the most important tool your evening custodians have. •Outlines their entire work shift and lets them know where they should be at any given time. 53 2/7/2013 Schedule Writing Examples Team/Specialized Cleaning Program: Traditional ‘Team Cleaning Program’ Team Cleaning Schedule Zone ‘Team Cleaning Program’ Zone Team Cleaning Schedule 54 2/7/2013 Performance Reviews Classroom Inspections are a critical part of monitoring how well your ‘Team Cleaning Program’ is working. Is the work getting done Is the work up to standards Are schedules being met Is the customer happy Is there a better way Classroom Inspection Questions? More Clean with Less Green February 26, 2013 Bill Rice Manager of Custodial Services – Elementary Clovis Unified School District 55