Customer Service – Presentation Rubric
Topic: _______________________________________________
Name of Presentors:
___________________________________________
1 – Person did not meet requirements/poor effort
2 – Shows some information/partial diagram but is incomplete.
3 – Shows good diagram/and information is mostly accurate and complete, but is missing some details.
4 – Shows a good diagram and information in complete. Meets goals of the assignment.
5 – Shows an outstanding diagram and detailed information that goes beyond goals of the assignment.
Section
Mark
Situation: Provided an original situation that was
realistic, and different from other groups. Bonus points
if medically related!
1 2 3 4 5
Negative Experience: Provided an introduction to the
scene, dialogue that flowed and made sense, and then
recapped what happened with audience.
1 2 3 4 5
Positive Experience: Redo the scene, making a better
customer service experience by using the 5 elements of
good customer service. Respect. Understanding.
Listening. Response. Serving. Also incorporated
audience suggestions.
Mechanics: Presentations flowed smoothly, were
coherent, group appeared to have fun, successfully
demonstrated positive and negative customer service
experiences.
1 2 3 4 5
1 2 3 4 5
TOTAL SCORE
Additional Comments:
Total
/20