Online Bookstore – FAQs
Updated on 3/2/2016 1:02:00 PM
Using the Online Bookstore
1. What are the Online Bookstore Websites?
2. Login to Online Bookstore
3. What can be purchased on the Online Bookstore – Strayer Undergraduate Students and
JWMI Students
4. What can be purchased on the Online Bookstore – Strayer Graduate Students
5. Place an Order (Quick Reference Guide)
6. Place an Order (Summary)
7. Track or View Orders
8. Print a Receipt
9. How to Return an Item – Undergraduate Students
10. How to Return an Item – Graduate Students
11. Cancel an Order
Access Codes
12.
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14.
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17.
Resend Access Code
Invalid Access Code
How to Access Labs – Graduate Students
How to access the TKI, Disc, and Cases- JWMI Students
Use an Old Access Code for Retaking a Class
Stand-Alone Access Code
eBooks
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25.
How to Access eBooks on a Computer – Undergraduate Students
How to Access eBooks on a Computer – Graduate Students
How to Access eBooks on Phone or Tablet
How to Download eBooks to your Computer
Cancel or Return an eBook – Undergraduate Students
Cancel or Return an eBook – Graduate Students
Email with eBook Access Not Received
Incorrect eBooks on Bookshelf or eBooks Missing from Bookshelf – Undergraduate
Students
26. Incorrect eBooks on Bookshelf or eBooks Missing from Bookshelf – Graduate Students
27. Error Message when Accessing eBooks
General Questions
28.
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42.
What are Duplicate Orders?
When Do Orders Ship?
Physical Textbook Shipments for Graduate Students
Print-on-Demand Textbooks
Courses Not Showing in Shopping Cart or How to Add a Course
Student Voucher over Limit, Requesting Credit Card Payment for Balance
Used Books
Buy Backs
Download Microsoft Items
What is in a Pre-Filled Flash Drive?
Students with a Disability
Tax Exemption
Lost Shipments
Student Financial Services
Can I Get a Pre-order Estimate
1. What are the Online Bookstore Websites?


Strayer University: https://www.strayerbookstore.com
Jack Welch Management Institute: https://www.jwmibookstore.com
2. How to Login to the Online Bookstore
Login to the Online Bookstore through iCampus:
Access your custom bookstore by logging into your iCampus page. On your iCampus homepage under
Quicklinks (on the left), click on Buy Strayer Books or Buy JWMI Books to begin ordering.
3. What can be purchased on the Online Bookstore – Strayer Undergraduate
and JWMI Students
Required and optional textbooks, eBooks, access codes, and supplies may be purchased from the
bookstore using a credit card or book voucher.
You may purchase an optional Print-on-Demand (POD) copy of the text from the bookstore once you
have purchased the eBook. A POD is a low cost, low resolution (black & white) bound softcover version
of the textbook. This is an optional purchase. Most PODs are only $25-$35 and can be purchased with a
book voucher beginning 7-10 days prior to the start of the term. PODs are not returnable
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4. What can be purchased on the Online Bookstore – Strayer Graduate
Students
You will not need to purchase any required materials for graduate courses from the bookstore. Upon
registration, a course material charge will be assessed for each graduate course and your course
materials will be provided automatically to you. eBook access will be sent to you via email 7-10 days
prior to the start of the term. You will also be able to access your eBooks from your course on the first
day of class.
You may purchase an optional Print-on-Demand (POD) copy of the text from the bookstore. A POD is a
low cost, low resolution (black & white) bound softcover version of the textbook. This is an optional
purchase, separate from the course materials charge. Most PODs are only $25-$35 and can be
purchased with a book voucher beginning 7-10 days prior to the start of the term. PODs are not
returnable.
If taking an undergraduate pre-requisite course, you will need to purchase course materials from the
bookstore.
For both Graduate and Undergraduate students, you may purchase optional supplies offered on the site
under Optional items.
5. How to Place an Order (Quick Reference Guide)
There is a “Quick Reference Guide” that shows you how to place an order. You can access the guide
after logging into the Online Bookstore through iCampus. Once logged in you will be brought to the "My
Shopping Cart" page. On the right side of the page is a "What Do I Do?" section. Click the link for the
Quick Reference Guide.
1. Strayer Quick Reference Guide can be found at:
https://www.strayerbookstore.com/sites/strayer/QuickReferenceGuide.pdf
2. JWMI Quick Reference Guide can be found at:
https://www.jwmibookstore.com/sites/jwmi/QuickReferenceGuide.pdf
6. How to Place an Order (Summary)
Here is a summary of how to place an order, which is outlined on the Quick Reference Guide: Log on to
the Online Bookstore by going through iCampus or the direct bookstore link. There are essentially 4
steps to place an order.
1. My Shopping Cart:
The first page to come up will be “My Shopping Cart” that will list your required items for your
specific courses. You are only able to see items for the courses you are currently registered for.
Accept or decline the items you want to purchase and click continue. “Optional items” are listed
on the lower portion of the page. Please understand that if you exceed your School Voucher
limit you will be prompted to enter a credit card number to pay the difference.
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2. Shipping Information:
Enter your shipping address information (please understand UPS does not ship to a PO BOX).
You should select School Voucher as payment, if available. If you exceed your School Voucher
limit, you will be prompted to enter a credit card number to pay the difference. Click continue.
3. Review Your Order:
You may modify your order or shipping information by reviewing this page. To modify book
order, click "Modify Book Order", to modify shipping information, click "Modify Shipping or
Billing Information". Once the order is correct, click the "Submit My Order" button.
4. Confirmation:
An order number will be assigned to the order and displayed. For any items on backorder, we
will immediately ship you the item when it becomes available. Once the order is made, you will
receive an email confirmation. You will receive a second email once the order ships, and third
email once the order is delivered.
7. How to Track or View Orders
Once a tracking number is assigned to your order it will appear on the "Order History" page of your
online bookstore site next to the order number. You can click the tracking number to view more
information. If the order has not shipped yet, its estimated ship date is listed. To view details of the
order click the voucher number.
eBooks are listed separately under VitalSource e-Content at the bottom of your order. You can access
your VitalSource bookshelf from your Order History by clicking the "Access Content" button above the
VitalSource eContent listing.
8. How to Print a Receipt
You can print a receipt directly on the bookstore’s “Order History” page. Log into the bookstore site
through iCampus and for all orders placed or any credits received, click on the Voucher/Order # and
your order will open. This will show all items accepted and all items declined. It will also provide a
breakdown of charges.
If you are a graduate student and need a receipt for your course materials charge, you may obtain one
through iCampus by requesting a Reimbursement Invoice. Steps are available on
http://digitalcontent.strayer.edu/faq
9. How to Return an Item – Strayer Undergraduate and JWMI Students
If you wish to return any item, please review the “Returns Policy” that includes detailed instructions.
The Returns Policy is accessible via a link at the top of the Online Bookstores. To return an ebook, see
How to Cancel or Return an ebook.
Returning a Physical Item if you have Book Voucher Funds:
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To access a pre-paid UPS shipping label, click the link within the “Returns Policy” page. This will
generate a UPS label to be sent to the email address provided when the order was placed. The shipping
charges will post to your student account when using this method. Package your materials with the
order receipt and drop off at a UPS location. Once we receive the package back and as long as the
returned items meet the policy requirements, your account will be credited for the cost of the
material(s).
Returning a Physical item if No Book Voucher Funds Remain:
Follow the guidelines listed on the Return Policy page. If you comply with the Returns/Exchange Policy,
send the materials with the order receipt to:
Strayer Bookstore Returns Department
200 Finn Court
Farmingdale, NY 11735
Please ship the materials via UPS, FedEx, Registered Mail, or some other method which allows you to
track the shipment. The prepaid label generator on the site will not work for your shipment because you
do not have voucher funds and for your safety we do not retain credit card information to charge your
account.
Returning a Damaged or Incorrect Item:
If you received a damaged or incorrect item, please return the item using the return instructions on the
above. Make sure to select the correct return reason code to ensure you receive a refund for the
shipping costs. To obtain a replacement copy:
a. If your shipment was paid through financial aid, contact Student Financial Services (SFS) at
(855) 392-6625. SFS will order you a replacement copy. If the return of the damaged or incorrect
item is received within two (2) weeks, your account will be credited for the original shipments.
b. If your shipment was paid through your credit card, request a replacement through the “Contact
Us” form on the Bookstore site. If the return of the damaged or incorrect item is received
within two (2) weeks, your account will be credited for the original shipments.
Returning an Item for a Canceled Class
Should your class be canceled, you may return items purchased for that class to receive a credit for the
item cost from the bookstore. Strayer will refund shipping cost to your student account. Please contact
Student Financial Services at (855) 392-6625 with receipt of your return credit and incurred shipping
costs to request a refund.
10. How to Return an Item – Strayer Graduate Students
Strayer Graduate students who drop from a course before the end of the add/drop period or do not
post attendance for a course will have your course materials charge credited and the eBooks taken off
your bookshelf automatically. You do not need to take action for your course materials charge to be
credited.
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If you were mailed a physical textbook, you will need to return the textbook to the bookstore before
your course materials charge will be credited. The textbook must be received in new, undamaged
condition. Make sure to return it in its original packaging and/or package it securely to ensure it is not
damaged during shipment.
To access a pre-paid UPS shipping label, click the link within the “Returns Policy” page. This will generate
a UPS label to be sent to the email address provided when the order was placed. Drop off your returns
to UPS. Once we receive the package back and as long as the returned items meet the policy
requirements, your course materials charge will be credited.
Returning a Damaged or Incorrect Item:
If you received a damaged or incorrect item, please notify the bookstore immediately via our “Contact
Us” page. We will ship you a replacement.
Please return the damaged or incorrect item to the bookstore. To access a pre-paid UPS shipping label,
click the link within the “Returns Policy” page. This will generate a UPS label to be sent to the email
address provided when the order was placed. Drop off your returns to UPS.
11. How to Cancel an Order
To cancel an order, contact us immediately via our Contact Us page. Once we receive an order, it is
prepared for shipping immediately. If it has not been shipped, we will cancel it and you will be credited
for the cost of the item plus shipping. If the order has already shipped, we will try to have the shipment
rerouted back to us. The package is rerouted back to us, you will be credited the cost of the item minus
the shipping and an additional fee for rerouting the package. If the package is delivered, you may return
it as per the Return Policy posted on the Online Bookstore.
12. How to Resend an Access Code
For undergraduate courses, access code emails containing access codes for labs are sent prior to term
start and again on the first day of class. If you do not receive your access code email, please check your
spam folder. You can also resend your access code to yourself by visiting the online bookstore, under
“Order History”. Locate the access code you wish to resend and confirm the email address you would
like it sent to. Once confirmed, choose “Resend Email”.
Graduate students will have access to their labs through their course. Access codes are not needed.
13. Invalid Access Code
All access codes are case sensitive. If the access code is not entered exactly as provided you will receive
an error message that the code is already in use or it is invalid. Please try the code again. We suggest
copy and pasting it if the entry field allows you to do so.
If you have tried this and still get an invalid code error message, please contact the product vendor using
the contact information in the email containing your access code.
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14. How to Access Labs – Strayer Graduate Students
Graduate students will have access to their labs through their course. Access codes are not needed.
15. How to Access the TKI, DiSC, and Cases – JWMI Students
JWMI students will have access to the TKI and DiSC assessments through their course. Access codes are
not needed. Cases are also available in the course and do not need to be purchased from the bookstore.
16. Using an Old Access Code for Retaking a Class
If you are retaking a course using an access code, in some cases, you do not need to buy the code a
second time. Contact labaccesscode@strayer.edu with your receipt of purchase. Make sure you include
the receipt with your email or this will delay resolution. They will inform you if they can supply you with
a replacement code or have your lab access extended for the duration of the term in which you are
retaking the course.
17. Stand Alone Access Code
In many courses that use a book and lab, you have the option of purchasing the textbook and lab access
code together as a bundle. The bundle is listed under the “Required” section of your shopping cart page.
You also have the option to purchase the access code alone without the textbook if you have a copy of
the textbook already. Stand alone access codes are listed under the “Optional” section.
18. How to Access eBooks on a Computer – Strayer Undergraduate and JMWI
Students
Undergraduate students have the option to purchase eBooks at the bookstore. Once purchased, eBooks
will be accessible 7-10 days prior to the start of the term. You may access them using any of the
following methods:

7-10 days prior to the start of the term, you will receive an email from the bookstore with a
link to your eBook and instructions. Click the link in the email to access your bookshelf.

Log into iCampus. Click on the “Campus & Library” tab, then on “Access eBooks” in the
dropdown menu.
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Login to the Strayer Bookstore through iCampus. From your "Order History" page, click the
"Access Content" button above the VitalSource eContent listing.
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19. How to Access eBooks on a Computer – Strayer Graduate Students
Graduate students will be assessed a course materials fee and have eBooks automatically ordered for
them. eBooks will be accessible 7-10 days prior to the start of the term. You may access them using any
of the following methods:
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7-10 days prior to the start of the term, you will receive an email from the bookstore with a
link to your eBook and instructions. Click the link in the email to access your bookshelf.
Log into iCampus. Click on the “Campus & Library” tab, then on “Access eBooks” in the
dropdown menu.
Once classes start, access your eBook(s) through your course. Instructions are located within
your course.
Login to the Strayer Bookstore through iCampus. From your "Order History" page, click the
"Access Content" button above the VitalSource eContent listing.
20. How to Access eBooks on Phone or Tablet
VitalSource has an App available for both Apple (iPhone, iPad, iPod) and Android devices. To use one of
these devices to view your eBook, you must first download the app to your device then enter your
username and password to log in. The app is free and can be found by searching for VitalSource in the
application store on the device. For support questions please use the eBook Customer Service Portal at:
https://support.vitalsource.com.
21. How to Download eBooks to your Computer
Downloading the VitalSource bookshelf to your PC or Mac allows you to read your eBooks without an
internet connection. To download VitalSource to your computer, visit https://support.vitalsource.com
and click on Mac and PC. Download the file for the operating system of your choice and follow the
installation instructions.
Once installed, you will need to enter your VitalSource username and password. You will only need to
do this once. Your account will sync, and you will be prompted to download all the eBooks on your
bookshelf to your computer. After your eBooks have downloaded, you can read them and take notes in
them offline. Simply connect to the internet again at a later time to sync your notes with your online
account.
22. How to Cancel or Return an eBook – Strayer Undergraduate and JWMI
Students
To cancel an eBook, log into your iCampus page and select Buy Strayer Books to access the online
bookstore site. You will find your eBook on the "Order History" page. Click the "check status" button and
follow the prompts to return. If it has been past 30 days you will receive an error that the eBook is no
longer returnable.
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23. How to Cancel or Return an eBook – Strayer Graduate Students
When a Strayer graduate student drops from a course during the add/drop period or does not post
attendance for a course, the eBooks will be removed from your bookshelf and the course materials
charge will be credited. You do not need to take action for your course materials charge to be credited.
24. Email with eBook Access Not Received
Try one of the below other access methods or contact the bookstore to have the email resent.
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Log into iCampus. Click on the “Campus & Library” tab, then on “Access eBooks” in the
dropdown menu.
Login to the Strayer Bookstore through iCampus. On your "Order History" page, check the
box next to the eTextbook, below the eTextbook grid, select the email address to send the
email to and click the “Resend Emails” button.
25. Incorrect eBooks on Bookshelf or eBooks Missing from Bookshelf – Strayer
Undergraduate and JWMI Students
eBooks are placed on your VitalSource bookshelf 7-10 days prior to the start of the term. You will not
have access to eBooks for courses you are taking in the upcoming term until this date. Once you have
logged in to your VitalSource Bookshelf, you will be prompted to either create a new VitalSource
account or link the new eBook(s) to an existing VitalSource account. You will only need to link accounts
once; all subsequent eBooks will automatically appear in your VitalSource account.
If the eBook on your bookshelf is not the correct eBook for your course, contact the bookstore for
assistance and they will escalate your inquiry to research the reason and will get back to you within 24
hours.
26. Incorrect eBooks on Bookshelf or eBooks Missing from Bookshelf – Strayer
Graduate Students
eBooks are placed on your VitalSource bookshelf 7-10 days prior to the start of the term. You will not
have access to eBooks for courses you are taking in the upcoming term until this date. Once you have
logged in to your VitalSource Bookshelf, you will be prompted to either create a new VitalSource
account or link the new eBook(s) to an existing VitalSource account. You will only need to link accounts
once; all subsequent eBooks will automatically appear in your VitalSource account.
If the eBook on your bookshelf is not the correct eBook for your course, it may be because you recently
swapped classes. Please allow at least 12 hours from the time of your swap for your bookshelf to
update. If it has been more than 12 hours, contact the bookstore for assistance and they will escalate
your inquiry to research the reason and will get back to you within 24 hours.
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27. Error Message when Accessing eBooks
If you use any of the eBook access methods to log into your bookshelf and you get an error message or a
blank page, contact the bookstore via the Contact Us page for assistance who will escalate your inquiry
to research the reason and will get back to you within 24 hours
28. What are Duplicate Orders?
When paying with a book voucher, the bookstore prevents you from ordering any item more than once
to prevent receiving a duplicate item accidently. If you have lost an item and need to order a duplicate
using a book voucher, contact Student Financial Services (SFS) at (855) 392-6625. Your request will be
escalated and the order will be placed for you. You can re-visit the bookstore and place a duplicate order
at any time using a credit card.
29. When do Orders Ship?
All physical orders placed by 2pm EST will be shipped the same business day. All orders placed after
2pm EST or on a non-business day will be shipped the next business day. Orders may be delivered in
multiple shipments. All deliveries are based on the shipped date and not the ordered date. Occasionally,
items go on backorder and will not ship until the item becomes available. Once an order is created, you
will receive an order confirmation email. You will receive a second email providing tracking, and a third
email confirming delivery.
30. Physical Textbook Shipments for Strayer Graduate Students
For a handful of Strayer graduate courses, an eBook is not available. In these cases, you will be mailed a
physical textbook.
The bookstore will send you an email starting two weeks prior to the start of the term depending on
your time of enrollment. You will need to verify your shipping address by responding to the bookstore’s
email in order to have the textbook mailed to you. If you don’t respond before the bookstore closes for
the current term, your order will be canceled and your book will not be shipped. Your course materials
charge will not be refunded.
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31. Print-on-Demand Textbooks for Strayer Graduate Students
For Strayer graduate courses that include an eBook, we offer a Print-on-Demand (POD) copy as an
optional purchase on the bookstore. The POD is a low cost, black and white, bound, softcover version
of the textbook which not included in the course materials charge.
If you elect to purchase the optional POD you would need to make that purchase at the bookstore and
pay separately. Most PODs are only $25-$40 and can be purchased with a book voucher beginning 7-10
days prior to the start of the term. Once ordered PODs are not returnable, even if you withdraw from
the course.
PODs take 7-10 business days to print and ship. They can only be shipped by UPS Ground. If you order
multiple items including a POD and elect expedited shipping, the other items on the order will be
expedited, but the POD will still ship ground.
32. Courses Not Showing in Shopping Cart or How to Add a Course
If courses are not showing, it can be because of one of the following reasons:
1. Your Financial Aid has not yet been finalized yet, please contact your home campus.
2. If Financial Aid was finalized today, the courses will not show up until tomorrow.
Adding a course/Adding funds
If your courses/financial aid have just been finalized please check back tomorrow for your course
materials to be available on the bookstore site. If you are looking to add a new course please contact
your home campus for further assistance.
33. Student Voucher over Limit, Requesting Credit Card Payment for Balance
If you believe your financial aid should be increased to cover the full cost of your course materials you
must contact your home campus financial aid office who will be able to provide you with more
information on how to increase your spending limit.
34. Used Books
If a used book is available for ordering, you will see it as an option on your shopping cart page. Please be
advised that used books are limited availability and issued at a first come/first serve basis.
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35. Buy Backs
To check if your book is eligible for buy back, click the "Buy Back" button on the bookstore site and enter
the ISBN.
Not all books are eligible for buy back. Buy backs are based on anticipated future national demand for a
book and current stock level. If your book does not currently have a buy back value, check back closer to
the end of the next term. It may have a value at that time as we are always adding to our library.
The buy back price for an item will be honored for 14 days from date of the buy back quotation. If your
buy back items are received after the 14 days, the buy back prices will be determined by the current
stock availability and demand for the items. In rare cases, where an item is no longer eligible for any buy
back price after the 14 day period, you will be notified to either make arrangements for pickup or have
the item discarded.
A confirmation email will be forwarded once a buy back is received at the distribution center confirming
receipt and advising a check will be forwarded within 2-3 weeks from receipt date. Your buy back will
appear on the “Order History” page of your online bookstore site next to the order number providing
status.
Reminder: Print-on-Demand copies of textbooks are not returnable or available to be purchased
through the buy back program.
Click here to see Buy Back terms- https://www.strayerbookstore.com/index.cfm?action=buybacks.terms
36. How to Download Microsoft Items?
Strayer University students are eligible to download select Microsoft products from a Microsoft web
store and receive free or discounted products. The web store is accessible through iCampus.
To download the software please follow the steps below:
1.
2.
3.
4.
5.
6.
7.
8.
Login to iCampus.
Select the Campus & Library tab from the top navigation bar.
Select Software Discounts & Downloads.
Click on the link to the eAcademy Web Store or the Dreamspark Web Store depending on
which products you wish to download.
Select an item to download, and then click on Add to Cart.
Select Checkout.
Agree to terms and conditions to receive the link to download the free software.
Make sure to write down the product key as you will need to enter this during installation.
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37. What is in a Pre-Filled Flash Drive?
The prefilled flash drive is contains EasyPHP and MySQL which are required for lab assignments in
certain courses.
Note: The flash drive includes the necessary software installed and ready to use. However, if students
choose not to purchase the flash drive and elect to download software from http://www.easyphp.org,
an installation instruction guide has been provided in the online course shell.
38. Students with a Disability
Any student that needs specific materials due to a disability should contact Strayer Student Affairs.
39. Tax Exemption
For student's whose tuition is paid or reimbursed by a tax exempt agency, you may request tax
exemption by contacting the bookstore. You will need to provide a certificate or letter verifying your
employment at a tax exempt agency and that that agency is tax exempt. Upon receipt, the bookstore
will change the student’s status to tax exempt and advise you to purchase your materials.
40. Lost Shipments
If you did not receive your shipment, please contact us immediately using the “Contact Us” page. The
bookstore will issue a tracer with UPS to locate your package. This investigation can take 1-2 weeks to
complete. At the end of the investigation UPS will either confirm receipt of your package, find and
deliver/return your package, or claim fault for non-delivery, in which case a credit will be issued for the
misplaced package.
a.
If your shipment was paid through financial aid, you can contact Student Financial Services
(SFS) at (855) 392-6625 and request either the Business Office Operations Manager or director
for your region. SFS will order you a replacement copy. If UPS denies your original claim, your
account will be charged for both shipments. Once the investigation has been completed and if
UPS returns your shipment to the distribution center or claims fault, you will be credited in full
for the original shipment.
b.
If your shipment was paid through your credit card, you will need to purchase the 2nd
shipment with your credit card as well. Once you return the original shipment or UPS
approves your claim, your card will be credited.
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41. Student Financial Services
To contact Student Financial Services, please call (855) 392-6625.
42. Can I Get a Pre-order Estimate?
Strayer students can receive a pre-order estimate. To do so, simply click the “Calculator” icon at the top
of the Home Page on the “Online Bookstore”, or click https://calculator.strayerbookstore.com.
The Calculator will tell you the cost of your course materials with tax, shipping, and handling. This tool
can be used to help you determine the cost of your course materials and can be printed using the
browser printer function if you need to submit a receipt to receive reimbursement. If you do not have a
student ID, enter 123 and will be able to navigate through the “Calculator”.
For Strayer graduate courses, only the price of Print-on-Demand textbooks and supplies will be
displayed. You can obtain a receipt for your course materials charge through iCampus by requesting a
Reimbursement Invoice. Steps are available on http://digitalcontent.strayer.edu/faq
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