The Need to Know Guide
for New Students @ CQUniversity
This Guide is a summary of important information for internal domestic and external students
studying with CQUniversity at campuses on Rockhampton, Mackay, Gladstone, Bundaberg,
Emerald, Noosa and Flex.
Please note that information contained in the User Guide primarily pertains to CQUniversity
domestic students only. Last updated 19 November 2011.
Be what you want to be
Content
Where to start?..................................................................................................3
Program Structure (Student Handbook)...................................................................................... 3
First Year Program Planners..................................................................................................... 4
Course Credit (Credit Transfer)................................................................................................ 4
Orientation........................................................................................................................ 4
How to study with CQUniversity Online.........................................................5
CQUcentral........................................................................................................................ 5
MyCQU Student Portal.......................................................................................................... 5
Moodle (online courses)......................................................................................................... 5
Who to contact for help with CQUniversity online services?............................................................. 5
What are some of the Services available?.........................................................6
Student Contact Centre (SCC)................................................................................................. 6
Student Support Centre (SSC).................................................................................................. 6
Course Information Centre (CIC)............................................................................................. 6
Student Business Centre (SBC)................................................................................................. 6
Academic Learning Services (ALS)............................................................................................ 6
Library.............................................................................................................................. 7
CQUniversity Student Association............................................................................................. 7
Bookshop........................................................................................................................... 7
Information Technology.......................................................................................................... 7
Where to find Guides, Policies and Procedures?..............................................8
Guides.............................................................................................................................. 8
Policies and Procedures.......................................................................................................... 8
Other Information you need to know..............................................................9
Student Broadcast Email......................................................................................................... 9
Study Guides....................................................................................................................... 9
Timetables......................................................................................................................... 9
Student ID Cards.................................................................................................................. 9
Course Profiles.................................................................................................................... 9
Career Planning..................................................................................................................10
Where to find help...............................................................................................................10
2
Where to start?
Congratulations on accepting your offer with CQUniversity!
You now should be ready to start enrolling in your courses. You should have visited the Enrolment Made Easy website
provided on your offer letter (http://cqu.edu.au/enrolment), and be familiar with its content and now be looking at your
program structure and thinking about the courses you’d like to enrol in for your commencing term.
Below are a few things you need to read, visit and review that will help you with your enrolment choice and also avenues if you
need assistance.
Program Structure (Student Handbook)
What is a program?
Your overall degree, for example Bachelor of Business is the program you are enrolled in.
What is a course?
A course (often called a subject or unit) is the individual components which make up your program, for example ACCT11059
Using Accounting for Decision Making.
Each program has a program structure which you can find within the Student Handbook http://handbook.cqu.edu.au
To understand what courses your program comprises, you will have to visit the Student Handbook and find your program of
study. Within each program entry you will find information on:
•
•
At a Glance (brief overview of the program)
Aims – Structure
•
•
Courses (this will provide you with your entire
program structure)
More Details (important information relating
specifically to your program)
The Courses tab is the one you will need to visit. It will provide you with information on:
•
•
Your entire program structure
Course availability (term and campus) – you must click on a course link to get to this information
Within each course availability page you will find information on:
•
•
•
Which Faculty the course belongs to
How many credit points it is worth
Requisites (see below for explanation)
•
•
•
Student Contribution Band (relates to fees)
Term and campus availability
Course Profile
What is a requisite?
A question that is asked regularly is what are prerequisites and co-requisites. As per the CQUniversity glossary
(http://glossary.cqu.edu.au):
Prerequisite (prereq): A course in which a passing grade is required before enrolment in a subsequent course is permitted.
For example: MRKT19031 has a prereq of MRKT11029. This means you must obtain a passing grade for MRKT11029
before enrolling in MRKT19031.
Co-requisite: A course that must be studied concurrently with another specified course unless a passing grade for the
corequisite course has already been obtained. For example: HRMT19012 has a corequisite of HRMT11011. This means you
must study HRMT11011 at the same time (or before) when enrolling in HRMT19012.
3
First Year Program Planners
We have created first year program planners as a guide to what to enrol in for your first year. These can be found on the
Enrolment Made Easy website http://cqu.edu.au/enrolment
If you need program advice or direction in choosing your courses you can contact your Program Advisor via
http://cqu.edu.au/programadvisor.
Course Credit (Credit Transfer)
Course Credit (also known as Credit Transfer or Exemptions) may be granted to students who are able to demonstrate
appropriate prior learning or experience*.
* Please note that not all programs allow prior experience as a basis for credit.
Who can apply for Course Credit?
If you have undertaken study in the last ten years, you may be eligible to credit towards your CQUniversity degree. Please
ensure you consult the Course Credit Policy, Principles and Procedures for further information prior to submitting your
application.
How to apply for Course Credit?
Depending on what previous qualifications you have will depend on the application process.
For full details please visit http://cqu.edu.au/credittransfer.
It is your responsibility as a student applying for credit to submit the documentation with your Application
for Credit Transfer.
NOTE: If you are an Engineering, Nursing and Building Environment student, you must download the correct Credit
Transfer Kits from http://cqu.edu.au/credittransfer. This kit must be completed in conjunction with the Credit Transfer
Application form.
Application timelines?
Students are advised to make application for credit well in advance of term commencement. This is to allow time for assessment
and considered decisions in relation to course enrolment. Applications received after Census Date will not be considered until
the following term.
Once your application has been received and assessed, the University will notify you of the outcome via your student email
account.
It is your responsibility to ensure you are not enrolled in any course, after the last day to drop (Census date) as stated in the
current Principal Dates (http://handbook.cqu.edu.au/Handbook/dates.jsp) for which you have also been granted exemption
via the Credit Transfer process.
Full details of the Course Credit process and policies can be found at http://cqu.edu.au/credittransfer.
Orientation
Orientation is fun and informative and provides an excellent opportunity to meet academic and support staff, student mentors
and other students. Orientation sessions are designed to introduce you to academic life, support services and the administrative
systems essential for you to manage your study program.
Orientation can be undertaken on-campus and via Orientation Online. http://cqu.edu.au./orientation
Orientation Online is a series of ‘snapshots’ introducing you to tertiary study. It is strongly recommended that you
undertake Orientation Online. It is available in your first term of enrolment in an undergraduate or postgraduate program on
domestic campuses or by flexible learning. Orientation Online is an online Moodle course.
4
How to study with CQUniversity Online
While studying with us at CQUniversity, there are a few online services that you need to become familiar with. These are:
•
•
CQUcentral
MyCQU
•
Moodle
These three (3) online services are where you perform a majority of your student transactions as well as online study. Below is a
brief description of each of the online services you have access to.
CQUcentral
CQUcentral is one of the most important online services you need to become familiar with. Within CQUcentral you can (but
not limited to):
•
•
•
•
•
•
Add and drop courses
View your class schedule
Check exam schedules
Check final course grades
Pay tuition fees and access financial notices
Print assignment coversheets
•
•
•
•
•
Edit contact details
View your unofficial transcript
Print your enrolment advice
View/change your academic plan
Register for graduation
For further information on CQUcentral you can download the CQUcentral Student User Guide found at
http://cqu.edu.au/studentguides.
MyCQU Student Portal
You have access to your personal Student Portal, MyCQU. To access MyCQU the web address is:
http://mycqu.cqu.edu.au
We strongly recommend that you visit MyCQU within the first few weeks of accepting your offer. MyCQU provides you with
access to (but not limited to):
•
•
•
•
Student webmail (this is where you check your student
email)
Important alerts
Quick links
Past exams (if applicable)
•
•
•
•
•
Access to your online courses, with links to
(if applicable):
Course profiles
Online resources
Textbooks
Lecturer information
Moodle (online courses)
CQUniversity’s online courses are accessed via the online learning system called Moodle. Access to your online courses
(Moodle) is via MyCQU.
Within each course you will have access to information about (but not limited to):
•
•
•
•
Electronic assignment submission (if applicable)
Course profile
Study schedule
Study guide (if applicable)
•
•
•
•
Course forums (if applicable)
Lecturer information
Announcements from the lecturers
Assessment information
For full instructions on how to navigate Moodle, please visit the Student Guide to Moodle which is located at
http://cqu.edu.au/studentguides or within Moodle when you have logged on.
Who to contact for help with CQUniversity online services?
If you require assistance with the CQUniversity systems you can contact us via:
•
•
http://contactus.cqu.edu.au
call 13CQUni 13 27 86
For technical issues in relation to MyCQU or Moodle, please contact the Information Technology division via:
•
•
•
http://itservicedesk.cqu.edu.au
call 1300 666 620;
email servicedesk@cqu.edu.au
5
What are some of the Services available?
There are a variety of services available to you whether you are studying internally (on-campus) or externally (off-campus).
Below is a brief description of some of these services.
Student Contact Centre (SCC)
The Student Contact Centre is part of the Student Centres’ within CQUniversity. The SCC is your first point of contact in
relation to almost anything to do with the University. For example:
•
•
•
•
General Enquiries
Enrolment assistance
Official Academic Transcripts
Tele-tutorial bookings
•
•
•
Student ID cards and temporary Exam ID cards
Domestic and International admissions
Distance Education Assignment and Study Material
Tracking
To contact the Student Contact Centre visit http://contactus.cqu.edu.au or call 13CQUni 13 27 86. You can also contact them
via a variety of eForms located at http://eforms.cqu.edu.au.
Student Support Centre (SSC)
The Student Support Centre is another section within the Student Centres’ at CQUniversity. The SSC provides you with services
in relation to (but not limited to):
•
•
•
•
Careers and Employment Services
Counselling (personal and academic)
Disability Support
Student Mentor and Leadership Program
•
•
•
•
Orientation http://cqu.edu.au/orientation
CQUniversity Equity Outreach Programs
Monitoring Academic Progress (MAP)
http://cqu.edu.au/map
Scholarships and Financial Assistance
http://cqu.edu.au/financialassistance
You can find further information in relation to these services on the Current Students website at
http://students.cqu.edu.au.
Course Information Centre (CIC)
The Course Information Centre within the Student Centres provides you with services in relation to:
•
•
Undergraduate and Postgraduate program advice
Graduation assessment
•
•
•
Credit Transfers
Program planning
General course and program advice
To contact your program advisor submit a request via http://cqu.edu.au/programadvisor or call 13CQUni 13 27 86.
Student Business Centre (SBC)
The Student Business Centre within the Student Centres can help you with:
•
•
Timetable clashes
Exam enquiries
•
•
Fee enquiries
Academic transcripts
Further information can be found at http://students.cqu.edu.au.
Academic Learning Services (ALS)
As part of the Division of Library and Academic Learning Services, Academic Learning Services offers free academic assistance
to students of CQUniversity, irrespective of the mode of study.
Communications Learning Centre
The Communications Learning Centre (CLC) provides CQUniversity students with the opportunity to access high quality
assistance to develop and improve academic writing and oral communication skills.
For more information visit http://clc.cqu.edu.au.
Mathematics Learning Centre
Students who enrol in a program of study which contains a component of mathematics or statistics can experience some
difficulty, especially in first and second year. The Mathematics Learning Centre (MLC) can assist with an understanding of the
mathematics and statistics content of courses. The MLC is a free service for CQUniversity students.
For more information visit http://mlc.cqu.edu.au.
6
Library
The Division of Library and Academic Learning Services is responsible for the delivery of library and information services to the
CQUniversity community and offers academic assistance to students irrespective of mode of study.
For more information visit www.library.cqu.edu.au.
CQUniversity Student Association
The Student Association can provide help when you need assistance interpreting University policies and procedures or guidance
in preparing a case for the following:
•
•
•
Plagiarism Interviews
Disciplinary Hearings
Deferred Exam: Assessment of Coursework
•
•
•
Review of Grades
Exclusion Hearings
Appeals
To find out who can help or to contact a Student Association nearest you, visit http://association.cqu.edu.au.
Bookshop
The CQUniBookshop provides students with their textbook, software and stationary requirements while studying at
CQUniversity. There are bookshops available on Rockhampton, Mackay, Gladstone and Bundaberg campuses as well as an online
service for the thousands of distance education students throughout Australia and the world.
For further information visit http://bookshop.cqu.edu.au.
Information Technology
There are different ways to access IT help and information at CQUniversity:
•
•
•
•
Go to the CQUniTECHNOLOGY website for IT information http://cqunitech.cqu.edu.au.
Follow IT announcements on Twitter at http://twitter.com/cqunitech.
Submit an IT support request using the IT Service Desk Online.
Need IT Help? Contact the ITD Service Centre for technical assistance.
Available 7:30am – 5:30pm weekdays:
Email: servicedesk@cqu.edu.au
Phone: 1300 666 620
When on campus, you can dial extension 9233 for immediate support.
If you require assistance with viewing an ISL lecture dial extension 2020.
7
Where to find Guides, Policies and Procedures?
Guides
There are a variety of Guides that you have access to. These can be found at:
•
•
•
•
CQUcentral User Guide, Student Guide to Moodle, Assessment Guide for Students – http://cqu.edu.au/studentguides
Faculty Guide for Students:
Faculty of Sciences, Engineering and Health
Faculty of Arts, Business, Informatics and Education
Referencing Guides – http://cqu.edu.au/referencing
IT Orientation Guide for Students
Policies and Procedures
Being a student at university means that you must adhere to certain policies, procedures and principles. Below is a list of
policies, procedures and principles that we suggest you become familiar with.
All policies are located at http://policy.cqu.edu.au.
For other policies relating to students, select the ‘Student’ category within the Policy website.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
8
Student Charter
Assessment of Coursework Policy
Assessment of Coursework Procedures
Assessment of Coursework Principles
Course Credit Policy
Course Credit Procedures
Course Credit Principles
Monitoring Academic Progress – Unsatisfactory Academic Progress (MAP)
Plagiarism Procedures
Recrediting of FEE-HELP Balances in Special Circumstances Policy
Recrediting of FEE-HELP Balances in Special Circumstances Procedures
Recrediting of Student Learning Entitlements in Special Circumstances Policy
Review of Grade
Student Complaint Process
Student Email Principles
Student Misconduct and Plagiarism Policy
Student Misconduct Procedures
Withdrawal Without Financial Penalty in Special Circumstances
Withdrawal Without Academic Penalty in Special Circumstances
Other Information you need to know
Outlined below are other aspects you’ll need to know when studying with us at CQUniversity.
Student Broadcast Email
The Student Broadcast Email are the official communication from CQUniversity in regard to general and important information
that may affect you during the term. The broadcast email can contain information such as:
•
•
•
•
Important Dates (last day to add, drop, census date)
Timetable information
Exam information
Important Announcements
•
•
•
•
•
Scholarship News
Career New and Tips
International Exchange information
General Services
Information on managing your studies
These will be sent to your CQUniversity email account. It is vital that you check your email account weekly to ensure that you
receive the important information contained in the Student Broadcast Emails. You can find past broadcast emails on the Student
Announcements page located at http://students.cqu.edu.au.
Study Guides
Depending on the course you are studying, you may receive or need to download your Study Guide for the term. A Study Guide
is a support document for your course. Not all courses have a Study Guide. If you are enrolled in a course that has a Study
Guide, you may get a hard copy posted to you, or you will need to download it from your online course site within Moodle.
Timetables
Whether you are an internal or external student, the timetabling website is one you need to become familiar with for
information on Class Timetables. http://timetabling.cqu.edu.au
For Exam timetables, students can access their personal exam schedule within CQUcentral. Logon to CQUcentral and
select ‘View My Exam Schedule’.
Student ID Cards
A Student Identification (ID) Card is required in order to access:
•
•
•
•
CQUniversity campus facilities (including 24 hour computing labs);
borrowing items from the CQUniversity Library;
to sit your formal examinations; and
to access certain student benefits outside the University.
Your Student ID Card is a non-program specific form of photo identification that includes your full name, student number and
modes of study e.g. internal or external, full-time or part-time.
For instructions on how to obtain your Student ID Card visit http://cqu.edu.au/studentinformationsheets.
Course Profiles
For each course you will have a Course Profile.Your Course Profile consists of:
•
•
•
•
Information on the course
Course Coordinator contact details
Textbook requirements
Weekly study schedule
•
•
•
Assessment due dates and details
Exam details
Other important information relating to the course
It is an important requirement for you to download and print your Course Profile for each course you are enrolled in. Course
Profiles will be available to students 2 weeks before the commencement of each term.
To find your Course Profile visit http://courseprofile.cqu.edu.au/.
9
Career Planning
The Student Support Centre provides regular career planning workshops for all prospective students, whether internal or
external. Workshops cover the following information:
• Personal career profiling related to your interests and abilities
•
CQUniversity programs and career outcomes
•
Online resources and analysis of the material for making informed decisions
A written module covering these points is available and supplemented with telephone and email support for people who live
remotely from a CQUniversity campus.
Where to find help
Ask CQUniANSWERS
One of the quickest ways to contact us, or find the answer you need is by heading to your computer and ask CQUniANSWERS!
CQUniANSWERS can be found by visiting http://cqunianswers.cqu.edu.au and is accessible 24 hours a day!
Submit an eForm
Another way to contact us is to submit an e-Form. The e-Form you are required to use will depend on the nature of your
enquiry. Visit the eForms website at http://eforms.cqu.edu.au or send an enquiry to http://contactus.cqu.edu.au.
By Telephone
13CQUni 13 27 86 is the main contact for prospective students and community to contact the University. If you are a
current student and are seeking information in relation to your studies, please contact us by using an e-Form or
CQUniANSWERS.
CRICOS Provider Codes: QLD 00219C, NSW 01315F, VIC 01624D
10
jn10-1216