“It has completely
changed the way we do
audits of our dealer
network. Management
and staff are all very
pleased”
Andrew Beer,
Wholesale Service
Manager
Transforming operations and positioning for
growth.
Toyota Financial Services is a division of Toyota Finance Australia Limited which commenced
operations in 1982. Today, the company is recognised as one of Australia’s leading financiers
with net receivables exceeding $5.4 billion and over 300 highly trained employees.
In addition to providing financial services for both new and late model used vehicles, Toyota
Finance also provides a range of personal and business insurance solutions, extended vehicle
warranties, roadside assistance and fleet management and finance solutions.
Toyota Financial Services is an Australia-wide business with an extensive network of regional
offices and a partnership with the Toyota Dealership network.
Situation
Key Benefits:
 Average audit time
reduced from 4 to 2
days

Removed all
paperwork from
audit process

Management
clearance of the
audit and closure
within hours now
instead of days

Administration staff
reduced from 2 to
0.5 FTEU
Toyota Financial Services had 15 auditors across Australia performing 160 audits per month.
These ‘floor plan’ financing solutions included a mix of bailment and flexible chargeplan /
overdraft arrangements.
The Wholesale stock and financial master database was a Lotus Notes based solution.
Audits were a manual process involving printing the stock manifest from the wholesale
system, recording the sightings on paper, manual reconciliation of the stock exceptions,
manually valuing stock using Glass’s manuals and manual payment calculation and processing.
Finally the results were keyed into the Wholesale system for final approvals and reviews.
This manual process resulted in:
 Excessive time delays from extracting the vehicle manifest to receiving the audit results
 Dissatisfied dealers from the lengthy, intrusive audits and error prone payment
calculations
 Inefficient audits and post audit processing
 Errors transposing vehicle details and audit results
 Time consuming and error prone vehicle valuations using the valuation manuals
Solution
In 2005 Toyota Financial Services implemented the Mobile Auditor solution nationwide in
Australia. This involved:
 Rollout to 15 auditors using wireless enabled PDAs equipped with mobile printers
 Real-time integration with the Lotus Notes based Wholesale system:
o Vehicle manifests were retrieved on-demand in real-time by the auditors from the
PDA
o Audit results were sent to Wholesale immediately an audit was completed on the
PDA
 Integration with the Glass’s vehicle database enabling stock valuation and scaling
 Onsite printing of stock and payment reports using the mobile printers
Mobile Auditor
Specifically designed to
assist wholesale finance
companies carrying out
'floor plan' audits of motor
vehicle dealers, Mobile
Auditor caters for both
bailed stock and flexible
chargeplan / overdraft
arrangements.
Mobile Auditor can greatly
increase the efficiency of
the end to end audit
process from scheduling to
payment collection and
help manage the
associated credit risks.
Seamless integration with
the existing Wholesale
Stock Management
system ensures accurate
up to date information.
The implementation of a complete end-to-end solution enabled Toyota Finance to remove
their manual processes, illegible hand-writing and lost paper from their operations.
These improvements translated directly into significant efficiency and effectiveness
improvements, higher dealer satisfaction and better control of risk whilst removing
unnecessary costs through:
 Faster, more efficient audits
 More timely results – vehicle manifests and audit results are sent / received wirelessly in
’real time’
 More accurate information – manual processes / illegible hand writing are removed from
the audit process
 More accurate vehicle valuations in chargeplan / overdraft audits
 More collections and better management of risks
 Powerful management information – easy analysis of trends, exceptions and performance
measures
About Us
Netresult Mobility is a Microsoft Gold Certified Partner which provides mobile computing
solutions to help all parts of the vehicle supply chain, from wholesale financers right through
to consumers, improve the speed and quality of their decisions about vehicles.
We pride ourselves on providing innovative and efficient solutions to the automotive industry.
Whether it’s a turnkey or bespoke solution, our development is carried out in consultation
with our customers. We understand your business and develop solutions to meet your needs.
Our mobile solutions are aimed at addressing inefficiencies and providing you with
competitive advantage. We adopt a low risk approach to developing and providing solutions
by only using proven technology and ‘best practice’ project management methodologies.
Contact us today for a demonstration
New Zealand / Australia & General Enquires
Jonathan Wells, Commercial Director
Info@netresultmobility.com
+643 341 3711
U.K. / European Sales Office
Julie Haywood, Commercial Director, Keyworth Automotive
julie@keyworthbusinesssolutions.co.uk
+44 8445 499 224