Company Profile Partnership Specialists advancedfm.ae Providing tailored solutions 1 Content 5 About us 13 Soft services 31 7 Corporate social responsibility 15 Hard services 35 MED Laundry 9 Facilities management 17 Catering 37 Environmental services 11 Service resources Advanced services is owned by Bin Butti International Holdings, a leading investor in diverse outsourced services for business and customers. Laundry 23 Occasions 41 25 Retail 43 Contact Manpower & recruitment About us Co-creating success The catalyst to success is collaboration and at Advanced Facilities Management LLC, we are leading the way in creating a new standard in outsourced services. We provide value-added essential services to businesses in the fields of integrated facility management, catering and laundry services, transportation, retail and recruitment, working side-by-side with our clients to help make their operations more efficient. Our expertise and experience makes us the perfect partners across every facet of service delivery. By taking the time to understand our clients’ needs and priorities we are able to devise and develop customised solutions that enhance the functionality, and ultimately the productivity, of their businesses. Advanced FM seeks to be the pioneer in a new way of conducting business, one that is based on respect, adaptability and collaboration. We are confident that together we can achieve our vision to be a world renowned, socially responsible company that truly cares for its stakeholders, society and the environment. Advanced Facilities Management About us 5 Corporate social responsibility “Being ethical and socially responsible are drivers for our business.” A strong sense of ethics runs through our entire business approach. We know and value the importance of trading responsibly and we are committed to meet the economic, socio-cultural and environmental expectations of our stakeholders and wider workforce. Our contribution goes beyond pure economic development to making sure that the quality of life is improved of not just our staff, but of the local community as well. So firm is our believe in responsible business, Advanced FM is a proud member of the UN Global Compact program - a strategic policy initiative for businesses committed to align all of their operations and strategies with ten universally accepted principles, including human rights, labor, environment and anti-corruption. The initiative seeks to combine the best properties of the UN, such as moral authority and convening power, with the private sector’s solution-finding strengths, and the expertise and capacities of a range of key stakeholders. We are one of 12,000 participants in the global scheme, active across 145 countries – the largest voluntary CR initiative in the world. Endorsed by chief executives, the Global Compact is a practical framework for the development, implementation, and disclosure of sustainability policies and practices, offering participants a wide spectrum of work-streams, management tools and resources — all designed to help advance sustainable business models and markets. Advanced Facilities Management Corporate social responsibility 7 Facilities management “Experience you can rely on, with expertise you can trust.” Health, Safety and Environmental Policy Advanced FM never compromises on maintaining its high health, safety and environmental standards. We adhere to both local regulations and global guidelines, ensuring that personal and environmental safety is paramount across all our businesses and working environments. Service Performance All Advanced FM frontline employees are trained in service excellence. We have a strong site-based organizational structure and self-delivery model, enabling us to consistently give our clients a reliable and quality service every time. Value Added Service Solutions At Advanced FM, we believe that you shouldn’t have to compromise on cost effectiveness to receive a superior service. This is why we are committed to providing high quality facility maintenance and facility management programs, while remaining one of the market’s most competitive industry partners. Whether in catering, laundry, or more complex mechanical and electrical set-ups, instead of reducing wages to lower costs, we provide high quality employees and reduced subcontractor overheads and fees, passing the discount directly onto you. Advanced Facilities Management Facilities management 9 Service resources Streamlining operations We know that every company has a very distinctive set of requirements when it comes to successful facilities management. At Advanced Facilities Management, we listen, adapt and provide peace of mind to both individual and commercial clients, giving each one a customized, personalized service that is reliable, easy and cost-effective. We deliver a consistent, excellent service to all our clients, regardless of the project’s scope and scale. We use an integrated facility services model, whereby we self-perform all soft and hard building maintenance services rather than outsourcing to subcontractors. Therefore we are able to provide clients with one-stop solutions and one point of contact for all their FM needs. “Bespoke solutions that help you achieve your goals.” Advanced Facilities Management Facilities management 11 Soft services • • • • • • • • • • • • • • Consultancy Concierge Reception management General administration staffing Procurement Cleaning and housekeeping Waste management Environmental related services Landscaping Lagoon / beach cleaning Road cleaning Pest control Security 24/7 help desk Advanced Facilities Management Facilities management 13 Hard services • Building Management Systems (BMS) • Computer Aided Facilities Management (CAFM) • General building maintenance • HVAC systems • Plumbing systems • Pumps and fire systems • Security and CCTV systems • Access control systems • Public address and voice alarm systems • Energy management and conservation • Electrical systems maintenance • Lighting systems • Infrastructure • Reactive and preventive maintenance • Emergency generation and UPS systems Advanced Facilities Management Facilities management 15 Catering Providing our partners with a faultless service that prizes consistency, quality and cost-effectiveness drives us to continually evolve, adapt and improve our services. At Advanced Catering we place immense value on listening to our customers needs and being their trusted partner. We know that flexibility, economy and functionality are of utmost importance to you, which is why it is to us too. Industrial catering Advanced Catering provides large-scale catering solutions across numerous industry segments. Our menus can be completely customized, and we operate an effective and highly advanced stock control system that ensures we are never short of essential ingredients and the amount of waste is minimal. Outdoor catering We are able to cater for all types of functions and events, from corporate dinners, to weddings and private parties. We have an extensive range of entirely customizable menu options from creative canapés and finger foods to enticing multi-course banquets. Our outdoor catering service is fully-inclusive, providing everything from food preparation and provision to cleanup and teardown services ensuring every event is a seamless success. “Personalized solutions on a grand scale.” Advanced Facilities Management Catering 17 Effective & efficient Why we are the perfect catering partner for your business We establish efficient kitchens where every detail is considered, from the initial design concept to being fully functional, our kitchens are ergonomic, highly versatile and equipped with all the latest appliances and technology. We are HACCP and ISO certified and our in-house QHSE department ensures all processes and procedures are strictly adhered to, enabling us to provide a consistent quality service, every time. Advanced Catering constantly strives to attain the highest standards in excellence, customer service and value. Within our own 55,000ft2 central production unit located on the Musaafah-Hameem Road, we have the capacity to create more than 150,000 meals a day. Our volume purchasing power and scalability translates into decreased costs, which we pass directly onto our customers, making us one of the most competitive catering companies in the market. Advanced Facilities Management Catering 19 Our partners Industry sectors we currently provide catering services to include: Corporate and hospitality •Administrative institutions •Hotels and resorts •Speciality restaurants and franchises •Hotel staff cafeterias Project support services •EPC •Oil and gas – both onshore and offshore •Military bases •Remote sites Healthcare •Hospital patient meals •Staff cafeterias Education •Schools •Universities •Institutions Events We can create bespoke catering packages for any event, from canapés and finger foods to multi-course formal banquets. These may include: •Weddings •Exhibitions •Ramadan meals •VIP functions Advanced Facilities Management Catering 21 Occasions “Making events memorable for all the right reasons.” Making every event a special occasion Each event is unique and our highly skilled event planning team has a wealth of experience in crafting special occasions to remember. Our passion and commitment means that we deliver inspired solutions that make every event run smoothly and successfully. We specialise in both corporate and private events, including: • • • • • • • • • • Advanced Facilities Management Occasions VIP and special events Ceremonies Grand openings Award celebrations Product launches Brand experiences Experiential marketing Team building exercises Conferences Weddings 23 Retail If you are a business or building owner looking for a globally recognised and respected F&B brand to introduce into your property, our Advanced Retail division has secured the regional rights to three culturally relevant dining options that we anticipate being very successful in the UAE market. Flame & Bake Few can resist the alluring aroma of freshly baked bread, which explains why the Flame & Bake concept, launched in Abu Dhabi in 2012, has proven so popular. Flamboyant chefs and bakers prepare and cook the array of tempting menu choices, including the vastly popular shawarma, in front of customers in an open-plan show kitchen, providing the restaurant with a convivial atmosphere. In September 2015 there will be three Flame & Bake outlets in Abu Dhabi (on the Corniche in Khalidiya, Airport Road and Al Seef Village) and the flagship branch will be located on Jumeirah Beach Road in Dubai. Advanced Facilities Management Retail 25 Retail Bee’s Knees Baking Co. Founded in New York in 2010, Bee’s Knees Baking Company has introduced to the baking world its everyday favourite - the innovatively named Cake-cup – a fusion of a traditional textured cake with the easy-to-enjoy portability of the cupcake. It is available in a variety of different, equally moreish, flavours. The flagship Bee’s Knees Baking Co. is in the boutique mall Nation Towers Galleria on the Abu Dhabi Corniche. www.beeskneesuae.com Advanced Facilities Management Retail 27 Retail Maazim Restaurant and Cafeteria In Egyptian, ‘Maazim’ means ‘the host’ and this concept restaurant is aptly named, providing unrivalled hospitality and a diverse menu featuring Arabic and Emirati signature dishes. This franchise, that first debuted in Abu Dhabi in 2014, is designed as a counter-service restaurant, offering a fast dining experience that would suit office blocks, shopping malls and other high-traffic locations. Advanced FM works with the business owner to establish the entire set up of each Maazim outlet, from the initial fit out to the provision of specialty staff. The menus are tailored to suit both local and international palates with meat, vegetables and salads perennial favourites. Advanced Facilities Management Retail 29 Laundry A dedicated laundry partner No one understands the demands of the commercial laundry industry better than we do. Since our launch in 2009, Advanced Laundry has garnered a reputation for pairing finely-honed expertise in providing professional laundry and dry cleaning services with excellent customer service. No two businesses are the same, and we know how vital completely customizable solutions are to our partners. We are committed to providing a quality, reliable laundry service to clients in sectors as diverse as hospitality, military and healthcare. Our state of the art institutional textile and fabric care plant is spread over a total area of 3,000m2 and has a capacity of 48 tons per day. We pride ourselves on performing to international standards and employ experienced and knowledgeable staff, who are dedicated to providing a dependable daily service, making us one of the leading laundry companies in Abu Dhabi. “A fresh laundry service you can depend on.” Advanced Facilities Management Laundry 31 Laundry A service-oriented approach Maximizing our efficiency to make an easier, smoother service for our partners drives us to constantly seek out innovative, more streamlined solutions. At Advanced Laundry, we have the knowledge and experience to launder all types of fabric, from uniforms, towels and bed linen to those items needing advanced care like leather, suede and delicate silks. We have developed a specialized software that continually tracks inventory and pinpoints exactly where your items are at any given time. We have also recently launched a new service concept called Linen Leasing, which gives our valued partners the option of renting their linens instead of purchasing them. “Devising new ways to enhance our partnerships drives our innovation.” Advanced Facilities Management Laundry 33 MED Laundry At Advanced MED laundry, we know that hospitals and healthcare facilities depend on providing their patients with hygienic, clean linens and their staff with spotless, sanitary uniforms. We are constantly creating ways to maximize the efficiency, minimize the cost and increase the quality, service and value in our service. We evaluate each hospital and clinic’s needs to devise a specialized laundry solution that goes beyond merely the washing and pressing of linens to include extensive linen management. Inventories, the processing of daily reports and usage monitoring are just a few of the value-added services we can provide. “Intuitive healthcare laundry solutions.” Advanced Facilities Management MED Laundry 35 Environmental services A brighter tomorrow Creating cleaner, more efficient communities is the vision behind our Advanced Environmental Services division. We are authorized by numerous environment agencies and municipal authorities to offer a range of cleaning, collecting, transportation, disposal and recycling services for residential and commercial customers. Our Environmental Services include: Waste collection, segregation and recycling We have a dedicated set of compactor trucks and hook-lift trucks with varying capacities that work around the clock collecting waste, segregating it appropriately and transferring it to our municipality approved treatment facility or recycling plants. Compound door-to-door collection of waste We strive to provide an effective, risk-free service to our customers by adhering to strong guidelines that ensure the safe collection and management of compound waste, including hazardous materials. Skip removal and compactor collection We operate a team of nine skip loaders that have been specifically designed to transport bucket-type containers that are used to carry both semi-solid and industrial waste. Our state of the art trucks also minimize the volume of waste, providing a popular compactor collection service. Advanced Facilities Management Environmental services 37 Environmental services Internal cleaning services Our dedicated team of highly trained staff ensures that malls, offices, residential buildings and factories are kept at optimal levels of cleanliness. External cleaning services Our washing tanker trucks are fitted with high-pressure motors that can be deployed to effectively clean roads, pavements, bus stations, beaches, parks and villas. Glass façade cleaning Using cradles or ropes, we have a highly skilled team of window and façade cleaners trained to the highest standard of safety. Transfer of waste Providing safe and efficient transportation of solid, non-toxic, non-hazardous waste to designated locations for treatment or recycling. Bulk liquid transportation Our trucks are equipped with containers that have a capacity of 22,500 gallons. They are supported by trailer tankers that can collectively hold and help transfer large volumes of liquid waste from various locations all over the UAE. We pride ourselves on our ability to provide tailored solutions to assist with all cleaning, waste collection, disposal, recycling and treatment needs, making Advanced Environment Services your trusted partner for all your environmental needs. ‘‘Creating clean and efficient environments together.’’ Advanced Facilities Management Environmental services 39 Manpower & recruitment Building a team you can rely on Finding the right people for your business is Advanced Manpower and Recruitment’s speciality. With an emphasis on the industrial, construction, technical and public sectors, we select, screen and recruit personnel, from qualified professionals to skilled, semi-skilled and entry-level manual workers. By providing tailored solutions for both short-term projects and permanent positions that increase the quality, efficiency and productivity of your workforce, Advanced Manpower and Recruitment is your perfect partner in manpower and outsourced recruitment. We value long-lasting relationships with our clients, and as such provide a comprehensive service that includes all administrative contractual work, to make the placement of a new workforce as seamless and smooth as possible. The sectors we work in include: • • • • • Oil and gas Construction and engineering Operations and maintenance Cleaning services Fabrication projects ‘‘A totally integrated service that’s intuitive to your needs.” Advanced Facilities Management Manpower & recruitment 41 Contact us For more information: Please visit advancedfm.ae If you have questions, inquiries or suggestions please contact us. Email: info@afm.ae Toll free: 800 AFM UAE Tel: +971 2 412 0444 Fax: +971 2 412 0555 PO Box 44038, Abu Dhabi United Arab Emirates Advanced Facilities Management Contact us 43 advancedfm.ae Advanced Facilities Management