Job Description with Level Criteria Matrix
Post number: E9008
Post title:
ICT Technician
Date: SEPTEMBER 2009
Department:
Children & Young People’s Services
Division / Branch:
Section:
Responsible to:
Technical Support Staff
School/College
Varies
Overall purpose of this post:
To provide support and assistance for the ICT facilities, equipment, software & networks within the School/College.
Major objectives: These will include, as appropriate, those that reflect key corporate priorities, for example, cultural
diversity, social justice, environmental quality and economic prosperity.
1. To ensure the school/college centre’s ICT problems and queries are dealt with promptly and effectively.
2. To ensure that the ICT facilities are set up in time for each class, lesson or educational session.
3. To respond quickly and effectively to queries and requests for help from mentors, instructors, teachers
and support staff.
4. To keep abreast of new developments in ICT, especially those relating to education and the
school’s/college’s curriculum.
5. To ensure adequate measures are taken to prevent damage and corruption to operational software,
applications and data.
6. To ensure access is denied to unsuitable material.
7. To ensure requests for information and reports are responded effectively.
8. To maintain adequate stocks of ICT components, spares and consumables.
9. To implement and promote the schools/college’s and Leicester City Council's policies and procedures relating
to all areas of employment and service delivery.
These are the highest level objectives, see “Level Criteria Matrix” for objectives at other levels.
P.T.O.
ICT Technician JD & Level Criteria
Page 1 of 6
Summary of job tasks: The tasks listed are, generally, only those taking at least 10% of the post holder’s time.
1. Maintains and sets up ICT equipment and facilities for learning sessions.
2. Supports teachers and pupils in educational sessions and assists/instructs them in their use of software and
hardware.
3. Assists with the identification of, and meeting the ICT needs and resolving any ICT problems of teaching
and support staff.
4. Oversees the inventory, maintenance and repair ICT equipment, software, etc.
5. Liaises with professional staff and/or LA or external support staff to resolve problems or when planning
new/changed ICT facilities.
6. Assists with ensuring adequate arrangements exist for the security of data, systems and hardware.
7. Maintains records and provide information for the centre Manager.
8. Provides instruction, training, and advice on ICT equipment and software to teaching and support staff.
These are the highest level tasks, please see “Level Criteria Matrix” for tasks at other levels.
Is this post classified as “politically restricted”, as in the Local Government and Housing Act 1989, either
a) because of its salary level? or
Yes
No 
b) because the postholder is required regularly to advise the Council and its Committees,
or communicates with the media on behalf of the Council?
Yes
No 
Is this post subject to exemption from The Rehabilitation of Offenders Act 1974?
Yes 
No
Job requirements: essential (E) or desirable (D).
E/D
A. Training and
Education
Up-to-date knowledge of PC and network operating systems and software.
A relevant ICT qualification.
See Level Criteria Matrix attached for requirements at different levels
E
D
B. Experience
Experience in using & supporting PC-based software, e.g. MS Office.
Experience of troubleshooting and resolving ICT problems.
See Level Criteria Matrix attached for requirements at different levels
E
E
E
C. Equal
Opportunity
Must be able to recognise discrimination in its many forms and willing to put the
Council's equality policies into practice.
Sensitivity to the needs of disadvantaged groups.
E
D. Other Skills
Able to learn and adapt to new ICT systems and applications quickly.
Able to install, diagnose problems & effect minor repairs to ICT equipment.
Able to prioritise own workload and to work unsupervised if necessary.
See Level Criteria Matrix attached for requirements at different levels.
E
E
E
E
E. Other
conditions
Including any
hazardous or
environmentally
adverse conditions
Willing and able to work outside school/college to support service needs.
Willing and able to learn and keep up to date with new ICT developments in the
educational arena.
Must satisfy relevant pre-employment checks.
This post will involve contact with vulnerable groups (children, young people and/or
adults) and is therefore exempt from the Rehabilitation of Offenders Act 1974 and
subject to an Enhanced Criminal Records Bureau (CRB) Disclosure check. This
exemption means that applicants for this post are required to declare all criminal
convictions, cautions, reprimands and bind-overs both spent and unspent in their
application, regardless of the passage of time.
E
E
ICT Technician JD & Level Criteria
E
Page 2 of 6
E
E
Job requirements: essential (E) or desirable (D).
E/D
See Level Criteria Matrix attached for requirements at different levels.
ICT Technician JD & Level Criteria
Page 3 of 6
Level Criteria Matrix
E9008 ICT Technician JD & Level Criteria
Element
Level 3 (ROLEID E9008a)
Level 2 (ROLEID E9008b)
Level 1(ROLEID E9008c)
As lower level plus:
Occasionally instructs/assists individual pupils on their
projects (small groups up to 10) normally within the
classroom with the teacher present within the room.
None.
People Management
As lower level plus:
Instructs, organises and checks work experience and graduate
work placement staff (could be up to a year).
As lower level plus:
Investigates and recommends approaches for the school and/or
college in the adoption of new technology.
Implements new network technology across whole
school/college, e.g. linking servers, restricting access.
Investigates serious problems and recommends future approaches
to minimise /solve problems.
Recommends and costs replacement software and hardware.
As lower level plus:
Assists teachers with planning new ICT curriculum
requirements, costs, designing projects and lesson sessions,
etc.
Assists with the Production of posters/instruction sheets,
especially covering H&S aspects of using the equipment.
Undertakes research on the cost of replacement software
and hardware items.
Produces posters/instruction sheets, e.g. on proper
equipment, software, use, etc.
Prepare and maintain data
Assists ICT technician in the
instruction of teachers and pupils
in the use of ICT equipment and
software.
Assists with internet research on
costs for replacement hardware
and software items.
Undertakes maintenance and
repairs of hardware and software
items.
As lower level plus:
Assists with instructing of supply/cover teachers, how to use
equipment, software, etc.
Instructs other non ICT teaching staff on the use of
equipment e.g. Interactive Boards, Digital Cameras, etc, and
resolving PC issues.
Instructs small groups of pupils, with teacher present, e.g.
software, equipment, etc.
Deals with teaching and support staff with very different
levels of ability within ICT.
Run after school ICT activities for pupils/families
Undertakes classroom set up
following liaison with teachers/ICT
Technician.
Contacts
As lower level plus:
Trains and instructs teachers and pupils in the use of ICT
equipment and software on most days.
Contacts equipment and software suppliers for ideas/quotes.
Confirms lesson plans and classroom set up requirements with
teachers.
Supports/instructs supply/cover teachers, explaining how to use
equipment and software new to them.
Liaises with site/premises staff to resolve and/or arrange new or
changed wiring, power point requirements, etc.
Deals with frustrated or impatient teachers when PC’s fail or
software doesn’t work as it should.
As lower level plus:
Recommends the best way to resolve ICT problems that
occur.
Accesses information on equipment to purchase.
Decides which sequence to carry
out work when set up of ICT
equipment for learning sessions.
Decision making
As lower level plus:
Decides on best way to instruct teachers/pupils when new
equipment or software is introduced.
Decides on how best to structure own work schedule based on
lesson plan and other work requirements.
Recommends which equipment and software to purchase and in
what quantities.
Creativity required
ICT Technician JD & Level Criteria
Page 4 of 6
Level Criteria Matrix
E9008 ICT Technician JD & Level Criteria
Element
Level 3 (ROLEID E9008a)
Level 2 (ROLEID E9008b)
Level 1(ROLEID E9008c)
Objectives
As lower level plus:
To ensure training and instruction is targeted towards the
relevant topic or at the correct pupil/staff level of expertise.
To ensure that network, classroom sessions and office staff who
use ICT are subject to minimal disruption.
As lower level plus:
To adhere to the training and instruction guidelines. To
ensure the equipment and software is suitable for the task,
project or curriculum.
To ensure that equipment has
been set correctly to help the
users/learners.
Resources used or
managed
As lower level plus:
Up to £50 when collecting money or to purchase consumables.
Responsible for every type of hardware and software equipment
in terms of storage and proper usage.
Maintains a library for use by teaching staff.
Responsible for ICT inventory records, see previous level.
As lower level plus:
Assists with recording all ICT inventory records for
hardware, software, e.g. user details serial, product Nos,
licences, renewal details, etc.
Assists with the safe storage and accessibility of every type of
hardware and software equipment.
Responsible for returning
hardware and software to correct
storage after use.
Checks that automatic or manual
backups are done.
Interruptions and
conflict situations &
frequency
As lower level plus:
Responsible for ensuring class timetables and individual teacher
requests are met on a daily basis.
Plans major changes and implementations minimising.
Conflict/disruption to classroom schedules, e.g. at weekends.
Resolves, where possible, multiple requests for the same
resources by teachers, referring to manager if necessary.
As lower level plus:
Resolves up 10-20 problems of varying degrees each day such
as network or server problems, failure to respond quickly
would have an impact classes and/or staff.
Helps with major changes and implementations.
Reacts immediately to any
problems that occur in a
classroom situation either during
set up and/or whilst lesson is in
progress.
Physical effort & IT
use required
As lower level plus:
Standing and/or walking around majority of day depending on that
days workload.
Sitting down configuring PC’s and software.
Lifting PC and monitors would be a daily requirement.
As lower level plus:
Assists teachers/pupils by standing alongside and/or walking
around.
Assists by lifting and moving hardware equipment.
Lifting PC equipment, daily, e.g.
when setting up lessons.
Working under desks, crawling
around floors, etc.
Working conditions
As lower level.
As lower level.
Indoors, office/classroom
Risks encountered
As lower level.
As lower level plus:
Potential risks from electrocution when repairing PC’s etc.
Injury could occur when lifting
moving equipment.
Knowledge and Skill
levels required
As lower level plus:
Good knowledge of current network equipment, software and
developments in ICT.
Awareness of current education issues.
Able to investigates, evaluate and recommend new ICT.
Technologies/software to school teaching and admin staff.
Able to troubleshoot hardware, software or network problems.
Able to lead on ICT projects.
As lower level plus:
Knowledge of ICT networks & client/servers.
Knowledge of education software.
Knowledge of H&S guidelines relating to ICT.
Able to support teachers and pupils in ICT use.
Able to instruct small groups of pupils.
Able to help maintain and resolve ICT problems.
Able to instruct and advise on ICT matters.
Knowledge of operating systems,
software, PC, printer and
peripherals sufficient to diagnose
routine problems.
Knowledge of Data Protection.
Able to set up ICT equipment and
facilities for lessons.
Able to maintain records &
information on ICT matters.
ICT Technician JD & Level Criteria
Page 5 of 6
Level Criteria Matrix
ICT Technician JD & Level Criteria
E9008 ICT Technician JD & Level Criteria
Page 6 of 6