Citrix Receiver for iPhone
Administration
Contents
Contents
Requirements for Citrix Receiver for iPhone.................................................3
Configuring Access Gateway and Secure Gateway for Citrix Receiver for
iPhone.....................................................................................................5
To configure the Secure Gateway for Citrix Receiver for iPhone. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
To configure Access Gateway Standard Edition for Citrix Receiver for iPhone. . . . . . . . . . . . . .7
To configure Access Gateway Advanced Edition for Citrix Receiver for iPhone. . . . . . . . . . . . .9
To configure Access Gateway Enterprise Edition for Citrix Receiver for iPhone. . . . . . . . . . .15
Providing Access Information to End Users................................................19
Troubleshooting Citrix Receiver for iPhone................................................20
Known Issues for Citrix Receiver.............................................................. 21
ii
Requirements for Citrix Receiver for
iPhone
To use Citrix Receiver, end users need an iPhone or iPod touch mobile device with
iPhone Software Update installed (version 3.0 or 2.2.1).
For more information about software updates for iPhone and iPod touch, visit the Apple
Web site.
To provide published resources to Citrix Receiver users, you need:
w A server farm running one of the following:
• Citrix Presentation Server 4.0, with a Program Neighborhood Agent site
configured (supported only if the iPhone connection does not use a Secure
Gateway or Access Gateway)
• Citrix Presentation Server 4.5, with a Program Neighborhood Services site
configured
• Citrix XenApp 5.x, with a XenApp Services site configured
w The root certificate for the farm to which users will connect (needed only if the
Web server hosting the farm's Program Neighborhood Services site or XenApp
Services site requires a secure connection).
For information about requirements for deploying Citrix Presentation Server or Citrix
XenApp and publishing resources, refer to the XenApp Administration section for your
XenApp version in Citrix eDocs. For information about deploying or configuring Program
Neighborhood Services or XenApp Services sites, refer to the Web Interface section of
eDocs.
XenApp Service
For connections using a Secure Gateway or Access Gateway, support for Citrix Receiver
for iPhone requires XenApp Service 5.x, formerly known as PNAgent, which allows you
to configure the XenApp Services site, as well as a Secure Gateway or Access Gateway
configuration for the following products:
w XenApp 4.5 (formerly Presentation Server 4.5)
w XenApp 4.5 with Feature Pack 1
w XenApp 5.0
w XenApp 5.0 with Feature Pack
Web Interface
To deploy or configure XenApp Services sites on the Web Interface, use Web Interface
5.x.
3
Requirements for Citrix Receiver for iPhone
Updating Citrix Receiver
If a previous version of Citrix Receiver 1.x is installed on your iPhone or iPod touch, the
software updates automatically from the App Store.
SSL Certificates
To connect to a XenApp farm, users’ iPhone or iPod touch devices require a
Configuration Profile be installed that includes the certificate for the Web server
hosting the farm’s Program Neighborhood Services site or XenApp Services site. You can
obtain this certificate from your browser’s certificate store.
For more information about creating Configuration Profiles and distributing them to
users, visit the Apple Web site.
Connectivity
Citrix Receiver supports HTTP, HTTPS, and ICA-over-SSL connections to a XenApp server
farm through the following products or components:
w Citrix Access Gateway Enterprise Edition 8.1, 9.0, and 9.1
w Citrix Access Gateway Standard Edition 4.5.8, 4.6 and 4.6.1 (beta build14.1)
w Citrix Access Gateway Advanced Edition 4.5.8 and HF4 (AAC450W004)
w Citrix Secure Gateway 3.0 when used in proxy mode
Authentication through Access Gateway
Citrix Receiver supports authentication through Access Gateway using the following
methods:
w Domain authentication
w RSA SecurID
w Domain authentication paired with RSA SecurID
For more information about using these authentication methods with Access Gateway,
see the configuration topics in this section of Citrix eDocs, as well as the section for
Access Gateway.
4
Configuring Access Gateway and Secure
Gateway for Citrix Receiver for iPhone
Citrix Receiver for iPhone v1.x supports secure connections to an enterprise installation
of Citrix Access Gateway and Citrix Secure Gateway.
The process to enable connections from the Citrix Receiver for iPhone is very similar to
configuring an Access Gateway or Secure Gateway to accept Citrix XenApp connections,
but with small differences.
Traditionally, when configuring an Access Gateway or Secure Gateway for XenApp
connections, a Web Interface site provides information about the published
applications that a user has rights to and presents them with a Web page with icons to
click.
The Citrix Receiver for iPhone uses a XenApp services site (previously known as a
PNAgent site) to gather information and allow it to appear on the Citrix Receiver for
iPhone’s App list.
Both traditional Citrix XenApp connections (using Web Interface) and the Citrix
Receiver for iPhone (using XenApp Services) can co-exist on the one Citrix Access
Gateway installation or Citrix Secure Gateway installation.
For more information about configuring connections, including videos, blogs, and a
support forum, refer to http://community.citrix.com/iphone.
To configure the Secure Gateway for Citrix
Receiver for iPhone
Before beginning this configuration, install and configure the Secure Gateway to work
with Web Interface. You can adapt these instructions to fit your specific environment.
Citrix Receiver for iPhone supports only version 3.0 for the Secure Gateway. If you are
using a Secure Gateway connection, do not configure Citrix Access Gateway settings on
the Receiver.
Support for Citrix Receiver for iPhone requires XenApp Service 5.x, formerly known as
PNAgent, which allows you to configure the XenApp Services site and the Secure
Gateway configuration.
1. In the XenApp console, create a XenApp Services site (such as http://
XenAppServerName/Citrix/PNAgent or http://XenAppServerName/CustomPath) for
iPhone users.
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Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
The Citrix Receiver for iPhone uses a XenApp Services site (formally PNAgent site)
to get information about the applications a user has rights to and present them to
the Citrix Receiver running on the iPhone.
This is similar to the way you use the Web Interface for traditional SSL-based
XenApp connections for which a Secure Gateway can be configured. XenApp 5.x
XenApp Services sites have this configuration ability built in.
Note: If you have already configured a Web Interface site for ICA connections on
a Secure Gateway, create the XenApp Services site on the same server hosting
the Web Interface site.
To create a XenApp Services site for Citrix Receiver for iPhone to use:
a. Configure the XenApp Services site to support connections from a Secure
Gateway connection. The configuration of this site is similar to the Web
Interface site.
b. In the XenApp Services site, select Manage secure client access > Edit secure
client access settings.
c. Change the Access Method to Gateway Direct.
d. Enter the FQDN of the Secure Gateway.
e. Enter the Secure Ticket Authority (STA) information.
Note: For the Secure Gateway, Citrix recommends using the Citrix default path
for this site (http://XenAppServerName/Citrix/PNAgent). The default path enables
your users to specify the FQDN of the Secure Gateway they are connecting to
instead of the full path to the config.xml file that resides on the XenApp Services
site (such as http://XenAppServerName/CustomPath/config.xml).
2. On the Secure Gateway, use the Secure Gateway Configuration wizard to configure
the Secure Gateway to work with the server in the secure network hosting the
XenApp Service site. After selecting the Indirect option, enter the FQDN path of
your Secure Gateway Server and continue the wizard steps.
3. Test a connection from a user device to guarantee that the Secure Gateway is
configured correctly for networking and certificate allocation.
4. On the iPhone or iPod touch device, for the Citrix Receiver application:
a. open Account Settings, and in the Address field, enter the matching FQDN of
your Secure Gateway server:
w If you created the XenApp Services site using the default path (/Citrix/
PNAgent), enter the Secure Gateway FQDN: https://
FQDNofSecureGateway.company.com
w If you customized the path of the XenApp Services site, enter the full path of
the config.xml file, such as: https://
FQDNofSecureGateway.company.com/CustomPath/config.xml
b. In the Citrix Access Gateway settings, turn off Access Gateway.
6
Note: If you configured your Access Gateway with No Authentication Required to
replace your Secure Gateway, turn on Citrix Access Gateway settings on the Receiver,
enter the gateway type and No Authentication as Gateway Authentication on the
Receiver for iPhone.
To configure Access Gateway Standard Edition
for Citrix Receiver for iPhone
Support for Citrix Receiver for iPhone requires XenApp Service 5.x, formerly known as
PNAgent, which allows you to configure the XenApp Services site and the Access
Gateway configuration.
1. In the XenApp console, create a XenApp Services site (such as http://
XenAppServerName/Citrix/PNAgent or http://XenAppServerName/CustomPath) for
iPhone users.
The Citrix Receiver for iPhone uses a XenApp Services site (formally PNAgent site)
to get information about the applications a user has rights to and present them to
the Citrix Receiver running on the iPhone.
This is similar to the way you use the Web Interface for traditional SSL-based
XenApp connections for which an Access Gateway can be configured. XenApp 5.0
XenApp Services sites have this configuration ability built in.
Note: If you have already configured a Web Interface site for ICA connections on
an Access Gateway, create the XenApp Services site on the same server hosting
the Web Interface site.
To create a XenApp Services site for Citrix Receiver for iPhone to use:
a. Configure the XenApp Services site to support connections from an Access
Gateway connection. The configuration of this site is similar to the Web
Interface site.
b. In the XenApp Services site, select Manage secure client access > Edit secure
client access settings.
c. Change the Access Method to Gateway Direct.
d. Enter the FQDN of the Access Gateway appliance.
e. Enter the Secure Ticket Authority (STA) information.
Note: For Access Gateway Standard Edition, Citrix recommends using the Citrix
default path for this site (http://XenAppServerName/Citrix/PNAgent). The default
path enables your users to specify the FQDN of the Access Gateway they are
connecting to instead of the full path to the config.xml file that resides on the
XenApp Services site (such as http://XenAppServerName/CustomPath/config.xml).
7
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
2. Configure Authentication realms to authenticate users connecting to the Access
Gateway using the Access Gateway Plug-in.
Active Directory authentication and RSA SecurID are the two supported
authentication methods for v1.0.x of the Citrix Receiver for iPhone:
• If double source authentication is required (such as RSA SecurID and Active
Directory), RSA SecurID authentication must be the primary authentication
type. Active Directory authentication must be the secondary authentication type.
• RSA SecurID can use either RADIUS or an sdconf.rec file to enable token
authentication.
• Active Directory authentication can use either LDAP or RADIUS.
Test a connection from a user device to guarantee that the Access Gateway is
configured correctly in terms of networking and certificate allocation.
3. To establish communication with XenApp servers and the Web Interface, you need
to configure the Access Gateway to recognize the servers. You can configure the
settings using group properties on the Access Gateway. Configure the Access
Gateway to allow incoming XenApp connections from the Citrix Receiver and
specify the location of your newly created XenApp Services site.
a. In the Administration Tool, click the Access Policy Manager tab.
b. Right-click a user group and then click Properties.
c. On the Gateway Portal tab, click Redirect to Web Interface.
d. If the Path field for XenApp Services for Web Interface contains an existing
configuration for a Web Interface site for ICA connections on the Access
Gateway, do not modify your existing configuration, but make sure that your
XenApp Services site is located on the same server that is hosting the Web
Interface site. If the Path field is empty, meaning there is no existing
configuration for ICA connections, type /Citrix/PNAgent.
e. In Web server, type the IP address or FQDN of the server running the Web Interface.
f. On the Global Cluster Policies tab, select Enable logon page authentication.
Note:
• The check box Single sign-on to the Web Interface is specifically for Web
Interface and does not affect connections using Citrix Receiver for iPhone. If
you configured the Access Gateway to use a Web Interface site for other
users, continue to maintain and use it for the Web Interface.
• To enable Citrix XenApp connections on an Access Gateway that has
previously been configured to accept connections using the Access Gateway
Plug-in, select Use the multiple logon option page. For more information,
refer to Configuring a Portal Page with Multiple Logon Options in the Citrix
Access Gateway Standard Edition Administrator’s Guide. Product
documentation is available in the Citrix Knowledge Center at: http://
support.citrix.com/pages/docs/.
8
• In the Access Gateway Administration Tool, on the Authentication tab, click
the Secure Ticket Authority tab and add the STA details. Make sure the STA
information is the same as the XenApp Services site.
An important note about the use of certificates:
If the server certificate used on the Access Gateway is part of a certificate chain
(with an intermediate certificate), make sure that the intermediate certificates
are also installed correctly on the Access Gateway. For information about installing
certificates, see Citrix Access Gateway Standard Edition Administrator's Guide.
4. On the iPhone or iPod touch device, for the Citrix Receiver application:
a. In Account Settings, in the Address field, enter the matching FQDN of your
Access Gateway server:
If you created the XenApp Services site using the default path (/Citrix/
PNAgent), enter the Access Gateway FQDN such as: FQDNofAccessGateway.
If you customized the path for the XenApp Services site, enter the full path to
the config.xml file, such as: FQDNofAccessGateway/CustomPath/
config.xml.
b. In the Citrix Access Gateway settings, turn on Access Gateway, set the
Gateway Type to the Standard edition, and select the authentication method.
To configure Access Gateway Advanced
Edition for Citrix Receiver for iPhone
Citrix Receiver supports the Access Gateway Advanced Edition 4.5 with Hotfix 4
(AAC450W004).
Support for Citrix Receiver for iPhone requires XenApp Service 5.x, formerly known as
PNAgent, which allows you to configure the XenApp Services site and the Access
Gateway configuration.
1. In the XenApp console, create a XenApp Services site (such as http://
XenAppServerName/Citrix/PNAgent or http://XenAppServerName/CustomPath) for
iPhone users.
The Citrix Receiver for iPhone uses a XenApp Services site (formally PNAgent site)
to get information about the applications a user has rights to and presents them to
the Citrix Receiver running on the iPhone.
This is similar to the way you use the Web Interface for traditional SSL-based
XenApp connections for which an Access Gateway can be configured.
To create a XenApp Services site for Citrix Receiver for iPhone to use:
a. Configure the XenApp Services site to support connections from an Access
Gateway connection. For more information, see the Access Gateway Standard
Edition Integration Guide for Citrix XenApp and Citrix XenDesktop.
9
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
b. In the XenApp Services site, select Manage secure client access > Edit secure
client access settings.
c. Change the Access Method to Gateway Direct.
d. Enter the FQDN of the Access Gateway appliance.
e. Enter the Secure Ticket Authority (STA) information.
Note: The configuration of this site is similar to the Web Interface site.
2. Configure the Access Gateway appliance to use the Access Gateway Advanced
Edition.
3. In the Administration Tool, click the Access Gateway Cluster tab and open the
window for the appliance.
4. On the Advanced Options tab, click Advanced Access Control.
5. Configure the settings for the server running Advanced Access Control.
6. On the server running Advanced Access Control, from your Logon Point, verify that
the authentication method you prefer is set up and working. In the Logon Point
Properties dialog box, click Authentication, and select a supported authentication
method for iPhone:
• For single-factor authentication, select Active Directory, LDAP, or RADIUS (which
can be used for RSA SecurID or Active Directory authentication).
• For double-source authentication, under Active Directory, select RSA SecurID,
which can be used with either RADIUS or an sdconf.rec file to enable token
authentication.
10
Test a connection from a user device to guarantee that the Access Gateway is
configured correctly in terms of networking and certificate allocation.
7. On the server running Advanced Access Control, create and deploy a second Logon
point (you can verify the existence of the logon point by using this address in the
Web browser through the Access Gateway, such as https://FQDNofAccessGateway/
CitrixLogonPoint/IPhone).
Citrix recommends using iPhone as the name for this logon point because the
iPhone Receiver uses this name as the default logon point; otherwise, enter the
full URL, such as https://FQDNofAccessGateway/CitrixLogonPoint/
<2ndLogonPointName>/) in the iPhone Receiver settings.
a. Create a Web resource (iPhonePNA) for the XenApp Service site of the iPhone,
created in Step 6.
b. On the Web Resource Properties page for URL Addresses, set the home page
and display order for the iPhone logon point. Ensure that the Authentication
Type is No authentication. Also, ensure the XenApp Service sites are available
in the URL Addresses list.
c. Select the new Logon Point and set the following properties:
• On the Select Home Page tab, select the option to display the home page
application and set the display order so that the Web resource (iPhonePNA)
home page has the highest priority.
11
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
• On the Authentication tab, select the method to authenticate users connecting
to the Access Gateway using the Access Gateway Plug-in.
• On the Session Settings tab, clear the check box for Time to prompt user
before password expires.
• On the Visibility tab, select Allow external users access to this logon point.
For more information about creating policies for the Access Gateway and XenApp,
see the Access Gateway Advanced Edition Administrator's Guide for AAC450W004.
Product documentation is available in the Citrix Knowledge Center at: http://
support.citrix.com/pages/docs/.
8. In the console under Policies, create a filter applying to this logon point. Rightclick Filters, and select Create filter.
12
a. In Filter Properties, click the Logon Points tab.
b. In the Selected logon points list, add iPhone.
9. Create a policy for this Logon Point, such as iPhone-policy, and set the following
Policy Properties:
a. On the Resources tab, select the check boxes for Web Resources > iPhonePNA
and for Allow Logon.
13
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
b. On the Settings tab, ensure that the value for Web Resources > Access and
Network Resources > Access are set to Allow. This setting allows users to
access the Web resource and allows the Logon to this logon point.
14
c. On the Filter tab, select the iPhone filter to apply to the policy.
An important note about the use of certificates:
If the server certificate used on the Access Gateway is part of a certificate chain
(with an intermediate certificate), make sure that the intermediate certificates
are also installed correctly on the Access Gateway. For information about installing
certificates, see Citrix Access Gateway Advanced Edition Administrator's Guide.
10. On the iPhone or iPod touch device, for the Citrix Receiver application:
a. In Account Settings, in the Address field, enter the matching FQDN of your
Access Gateway server:
If you used iPhone as the iPhone Logon Point name, enter the FQDN of Access
Gateway, such as: FQDNofAccessGateway
If you used anything other than iPhone as the iPhone Logon Point name, enter
the following path in the Address field: AGA-FQDN/CitrixLogonPoint/
<secondLogonPointName>.
b. In the Citrix Access Gateway settings, turn on Access Gateway, set the
Gateway Type to Advanced edition, and select the authentication method.
To configure Access Gateway Enterprise
Edition for Citrix Receiver for iPhone
Support for Citrix Receiver for iPhone requires XenApp Service 5.x, formerly known as
PNAgent, which allows you to configure the XenApp Services site and the Access
Gateway configuration.
1. In the XenApp console, create a XenApp Services site (such as http://
XenAppServerName/Citrix/PNAgent or http://XenAppServerName/CustomPath) for
iPhone users.
The Citrix Receiver for iPhone uses a XenApp Services site (formally PNAgent site)
to get information about the applications a user has rights to and presents them to
the Citrix Receiver running on the iPhone.
This is similar to the way you use the Web Interface for traditional SSL-based
XenApp connections for which an Access Gateway can be configured.
To create a XenApp Services site for Citrix Receiver for iPhone to use:
a. Configure the XenApp Services site to support connections from an Access
Gateway connection. For more information, see the Access Gateway Enterprise
Edition Integration Guide for Citrix XenApp and Citrix XenDesktop.
b. In the XenApp Services site, select Manage secure client access > Edit secure
client access settings.
c. Change the Access Method to Gateway Direct.
15
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
d. Enter the FQDN of the Access Gateway appliance.
e. Enter the Secure Ticket Authority (STA) information.
Note: The configuration of this site is similar to the Web Interface site.
2. Configure authentication policies to authenticate users connecting to the Access
Gateway using the Access Gateway Plug-in. Bind each authentication policy to a
virtual server.
Active Directory authentication and RSA SecurID are the two supported
authentication methods for v1.x of the Citrix Receiver for iPhone:
• If double source authentication is required (such as RSA SecurID and Active
Directory), RSA SecurID authentication must be the primary authentication
type. Active Directory authentication must be the secondary authentication type.
• RSA SecurID uses a RADIUS server to enable token authentication.
• Active Directory authentication can use either LDAP or RADIUS.
Test a connection from a user device to guarantee that the Access Gateway is
configured correctly in terms of networking and certificate allocation.
3. Create a session policy on the Access Gateway to allow incoming XenApp
connections from the Citrix Receiver, and specify the location of your newly
created XenApp Services site.
• Create a new session policy to identify that the connection is from Citrix
Receiver for iPhone. As you create the session policy, configure the following
expressions and select Match All Expressions as the operator for the expressions:
REQ.HTTP.HEADER User-Agent CONTAINS CitrixReceiver
REQ.HTTP.HEADER User-Agent CONTAINS CFNetwork
REQ.HTTP.HEADER User-Agent CONTAINS Darwin
16
• In the associated profile configuration for the session policy, if this is not a
global setting (you checked the Override Global check box), ensure the ICA
Proxy field is ON.
In the Web Interface Address field, enter the URL including the config.xml for
the XenApp Services site that the iPhone users use, such as http://
XenAppServerName/Citrix/PNAgent/config.xml or http://XenAppServerName/
CustomPath/config.xml.
• Bind the session policy to a virtual server.
• Create authentication policies for RADIUS and Active Directory.
• Bind the authentication policies to the virtual server.
For more information about creating policies for the Access Gateway and XenApp,
see the Citrix Access Gateway Enterprise Edition Administrator's Guide and the
Citrix Access Gateway Enterprise Edition Integration Guide for Citrix XenApp and
Citrix XenDesktop.
Product documentation is available in the Citrix Knowledge Center at: http://
support.citrix.com/pages/docs/.
An important note about the use of certificates:
If the server certificate used on the Access Gateway is part of a certificate chain
(with an intermediate certificate), make sure that the intermediate certificates
are also installed correctly on the Access Gateway. For information about installing
certificates, see Citrix Access Gateway Enterprise Edition Administrator's Guide.
4. On the iPhone or iPod touch device, for the Citrix Receiver application:
17
Configuring Access Gateway and Secure Gateway for Citrix Receiver for iPhone
a. In Account Settings, in the Address field, enter the matching FQDN of your
Secure Gateway server, such as FQDNofAccessGateway.
b. In the Citrix Access Gateway settings, turn on Access Gateway, set the
Gateway Type to Enterprise edition, and select the authentication method.
18
Providing Access Information to End Users
When users launch Citrix Receiver for the first time, they are required to enter
information about the XenApp farm hosting the resources they want to access. To
ensure users can connect successfully to the XenApp farm, distribute the following
information:
w The location of the XenApp Services site or Program Neighborhood Services site
hosting resources; for example:
https://servername/Citrix/PNAgent/config.xml
w Domain name
w The product edition and authentication method, if using Access Gateway
For specific details about configuring the Citrix Access Gateway or Secure Gateway for
Citrix Receiver for the iPhone, refer to the configurations topics in this section of
eDocs. For other information, see http://community.citrix.com/iphone.
Users can turn on the Sign In Automatically option so this information is remembered
the next time they start Citrix Receiver.
If the Sign In Automatically option is turned on, users cannot access the Account
Settings screen. To access the Account Settings screen, users can turn off this option by
tapping Settings > Citrix. Then, they restart the Citrix Receiver to view the Account
Settings screen.
19
Troubleshooting Citrix Receiver for iPhone
Troubleshooting Citrix Receiver for iPhone
Disconnected Sessions
Users can disconnect from a Citrix Receiver session in the following ways:
w Pressing the home button on their iPhone or iPod touch device
w Tapping the Back to Apps button in Citrix Receiver
If this happens, the session remains in a disconnected state. Although the user can
reconnect at a later time, you can ensure disconnected sessions are rendered inactive
after a specific interval. To do this, configure a session timeout for the ICA-tcp
connection in Terminal Services Configuration. For more information about configuring
Terminal Services, refer to the Microsoft Windows Server product documentation.
Connectivity Failure
Users who continue to have connectivity issues can create a temporary user account at
the Citrix Cloud at http://community.citrix.com/display/xa/Citrix+Receiver+Demos+in
+the+Citrix+Cloud.
The Citrix Cloud offers users the ability to experience the power of Citrix solutions
without having to set up and configure their own environment. The Citrix Cloud demo
environment uses a number of key Citrix solutions including Citrix XenServer, Citrix
XenApp, Citrix NetScaler, and Citrix Access Gateway.
20
Known Issues for Citrix Receiver
Applications published with 40-bit, 56-bit, and 128-bit encryption
When using Citrix Receiver to access an application published with 40-bit, 56-bit, and
128-bit encryption, the application does not open or operate as expected. This is due
to the lack of RSA Crypto-C libraries for the iPhone operating system. Applications
published with basic encryption open and operate normally when accessed with Citrix
Receiver.
Using non-ASCII characters with published applications
When using Citrix Receiver to access a published application, the following limitations
exist:
w If the application is published with a name containing non-ASCII characters, the
application does not open
w Entering non-ASCII characters, such as Korean characters, in published applications
does not work as expected
To mitigate these limitations, ensure that:
w Your farm consists of one of the following configurations:
• Citrix Presentation Server 4.5 with a Program Neighborhood Services site
configured on a non-English operating system
• Citrix XenApp 5.0 with a XenApp Services site configured on a non-English
operating system
w The Microsoft IME toolbar is not minimized in the published application
To enter non-ASCII characters in a published application using the iPhone’s QWERTY/
Pinyin keyboard, instruct users to perform the following steps:
1. Using Citrix Receiver, connect to the published application.
2. Tap the Microsoft IME toolbar and select the language you want to use; for
example, JP.
3. Select the language mode in which to enter non-ASCII characters; for example,
Hiragana mode.
Setting screen the resolution for published applications
Do not publish applications with a screen resolution of 1024 x 1024 pixels or more due
to restrictions on the Apple operating system. Citrix recommends publishing
applications at 1024 x 768 pixels or less.
21