Anheuser-Busch InBev | Support Solutions
Support Solutions
Anheuser-Busch InBev relies on
Astadia to manage technology
and infrastructure while they
operate the world’s leading
beverage manufacturing and
consumer products company.
Anheuser-Busch InBev is one of the
world’s leading beverage manufacturing
firms and among the top five consumer
products companies around the globe.
Based in Belgium with US corporate
offices and locations, ABInBev employs
nearly 116,000 people in 23 countries
and manages a portfolio of over
200 beer brands while boasting the
Number 1 or 2 market position in many
of the world’s top beer markets.
Numbers
1,500+
applications and high profile
websites supported 24x7
2,200+
global servers
supported 24x7
170+
99%
Key Performance Indicators
measured and reported
weekly and monthly
average monthly compliance
with all SLAs
Challenge
Anheuser-Busch InBev (ABInBev ) sought support for its large-scale, enterpriselevel IT services – specifically for 15 of its North American functional areas.
Because of the enterprise’s size and complexity, they required a flexible model for
services that could be delivered on-site, off-site (local area) and near-shore from all
North American Delivery Centers. ABInBev engaged Astadia for its ability to meet
all these criteria and more.
Solution
ABInBev chose Astadia for a centralized and managed solution, as well as our
wide variety of support solutions to meet their current and anticipated future
needs. They also valued Astadia’s agile and flexible response to changes in scope
and seamless transition. In addition, Astadia’s established quality processes
and service level reviews ensure ABInBev of high visibility and a commitment to
continuously meeting service level metrics.
At the outset, to minimize transition impact Astadia retained 90% of existing
ABInBev resources as part of our team. The team continues to grow and has
assumed responsibility for all Level 1, 2 and 3 resources supporting the ABInBev
infrastructure in North America as well as customer-facing events.
To ensure Astadia consistently meets service level agreement (SLA) requirements,
we provide our customer with regular weekly meetings and monthly governance
reviews to highlight any service gaps and areas for opportunity. The Astadia team
averages 99% compliance at all monthly service level reviews.
Anheuser-Busch InBev | Support Solutions
Services
.. Web Operations
.. Server Operations (Microsoft)
.. SQL Support
.. Business Objects Support
.. Data Protection
.. Desktop Support (Corp and Global)
.. Corporate Event Support
.. Messaging Support
.. Oracle Support
.. Mainframe Systems Support
.. Storage
.. Middleware
.. Category Space Management
.. Data Center Operations
The variety of support services provided by Astadia to ABInBev includes:
• Web Operations: 24x7 support for web infrastructure including over 1,500
applications and high profile sites like Budnet.com and ABMarketing.com.
• Server Operations: 24x7 support for Windows Server environment – over 2,000
servers globally.
• SQL: support for 5,400 SQL databases across all business applications including
SharePoint.
• Business Objects: support for 10,000 Business Intelligence users in three
environments.
• Data Protection: continuous data backup for all environments.
• Desktop Support: a single point of contact for end-users to receive support and
maintenance of hardware and software related issues.
• Event Support: technical assistance for corporate events, the expo floor and break/
fix support for show personnel.
• Messaging Support: administration of all email environments including Exchange,
Good, Lotus Notes, SharePoint and eVault.
• Oracle Support: administration of Oracle databases supporting corporate
applications and manufacturing operations for Brewing, Packaging, and Corporate in
US and Canada.
• Mainframe Systems: maintenance and support for operating systems, related
applications and electronic activity with business partners.
• Storage: monitoring and administration of the data storage environment including
IBM, Hitachi, NetApps and Oracle.
• Middleware: support for four major middleware environments and maintenance of
data flow between business production environments using MQSeries, DataStage,
WebSphere and webMethods.
• Data Center Operations: maintenance of production runtime schedules for Windows,
UNIX and Mainframe applications, all backup activity, and all print requirements.
• Category Space Management (CSM): provide a team of senior level CSM Analysts in
the US.
Results
As a true partner to ABInBev, Astadia actively participates in their senior discussions on
future direction and has won preferred vendor status based on consistent delivery and
successful projects. Astadia has not only helped ABInBev find an economical solution
that meets business objectives, but most importantly brings their organization true
“business peace of mind” as our staff works around the clock to consistently manage
to SLAs, and remain flexible and agile to their evolving business demands.
• Astadia consistently meets or surpasses over 170 Key Performance Indicators.
• Astadia consistently exceeds SLAs requiring above 99% compliance.
• Astadia has helped ABInBev reduce needed support in some areas to
25% of pre-RFP levels.
To learn more about how Astadia can help you with your Quality Enablement Solutions and
deliver real-life results, go to astadia.com.
©2013 Astadia, Inc.