Michael Jordan Bauer

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Angel M. Allemand
22114 Meadowhurst Circle, Tomball TX 77377  (936) 537-5122  [email protected]
Highly motivated, reliable and adaptable professional with 10 years customer service experience.
Excellent communication, data entry and organizational skills, with strong attention to detail and
demonstrated success in multitasking, streamlining work and problem solving.
EXPERIENCE
Liquid Minerals Group, Inc
Logistics/Export Coordinator, July 2009 – Present
 Manage incoming export and import orders
in accordance with standard operating
procedures
 Prepare export and import documents;
packing list, bills of lading, certificates of
origin, IMO, shipper’s instruction letter, etc.
 Schedule timely transportation of export and
import orders
 Assist with incoming calls, mail, and
receiving guests
 Responsible for researching Government
policies pertaining to export and import laws
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New Waverly, TX
Reconcile incoming credit card statements
for upper management
Plan various company functions (picnics,
parties, luncheons, etc.)
Schedule travel arrangements for CEO and
President as well as international and
domestic guest travel
Responsible for writing Standard Operating
Procedures for various ongoing functions
Create spreadsheets for time management
purposes
Louisiana Pacific Corporation
Account Manager,
October 2007 – July 2009
Account Representative, September 2005 – September 2007
Conroe, TX
 Managed assigned accounts, including daily
 Contributed to performance improvements in
sales negotiations (quoting, negotiating, and
all areas including sales, logistics, and
problem resolution)
customer service
 Initiated and monitored new programs in
 Executed weekly mill/trader call to achieve
account development process
desired production and delivery schedule
 Implemented daily regional pricing strategy,
 Facilitated efforts with Sales Coordinators to
order file management, and VMI
ensure optimal customer service levels
management
 Maintained high level of telephone sales
 Participated in customers' trade shows,
calls
outings, and meetings
 Cultivated and maintained relationships with
 Coordinated with Logistics and mill shipping
external/internal customers within assigned
personnel, to insure timely day to day
account base
delivery schedules
Sales Coordinator II, January 2001 – January 2005
Sales Coordinator I, August 1995 – December 2000
Conroe, TX
 Entered, updated, and changed existing
 Oversaw local administrative and human
orders
resources responsibilities
 Assisted customers with freight rates for
 Developed and maintained positive
both truck and rail shipments
customer relationships; responded to and
resolved customer concerns and complaints.
 Communicated shipment and delivery
information to customer
 Responsible for the distribution of product
samples and literature
 Assured cross training between each
coordinator and assisted with performance
 Responsible for AS400 maintenance,
plans
product set up, auto pricing, customer
access to LP website, homeland security
 Prepared sales reports for OSB business
requirements and credit terms
team and external customers (monthly
volumes, core metrics and sales average)
COMPUTER SKILLS
 Proficient in Microsoft Office Applications; Word, Excel, Power Point, AS400. Hyperion BI Factory
 46 WPM
References Available Upon Request
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