Understanding Mega Agencies & Consortia Travel Agency Programs Choice's Mega Travel Agency & Consortia "Pay for Performance" (PFP) program rewards travel agency groups by providing them with an incentive to book the Choice brands. Our PFP program is designed to maximize your returns by providing incentives to our best supporters. While alternative distribution channels (internet agencies) have been growing in recent years, Choice Hotels saw a 14% increase in 2007 from traditional travel agencies totaling more than $400M. With Choice's PFP program, hotels no longer have to pay upfront listing fees. Your property also benefits from premium exposure and easy accessibility for travel agents worldwide. Choice Hotels continues to leverage our size and strength by negotiating special preferred and partnership relationships with the major Mega Agency and Consortia distribution networks worldwide. With the PFP program, your hotel will have preferred status with the most influential travel agency partners. Our preferred partnerships within the Mega Agency/Consortia PFP program include: American Express, Carlson Wagonlit Travel, BCD Travel, Radius Global Travel, CCRA, ABC Corporate Services, THOR, SATO Travel and Travel Acquisitions Group (formerly known as Carlson Leisure Group). Below is a brief overview of each of our travel agency partners. In addition we have included company descriptions for those agency groups that are still on the traditional listing fee program: (DER, FCm, GTMC, HRG, ITP, JTB, and WIN). Mega Agencies American Express - 1,700 Agencies BCD Travel - 1,700 Agencies Carlson Wagonlit Travel Inc. - 2,700 Agencies Consortia Accounts ABC Corporate Services - 5,000 Agencies CCRA International - 22,000 Member Agencies Radius Global Travel Co. - 8,300 Agencies THOR - 3,000 Agencies Travel Acquisitions Group (formerly Carlson Leisure Group) - 1,700 Agencies International Consortia Deutsches Reiseburo (DER) - 1,200 Agencies FCm Travel Solutions (Flight Centre Limited) Guild of Travel Management Companies (GTMC) - 350 Agencies Hogg Robinson Group (HRG) (formerly part of WorldTravel BTI) ITP - International Travel Partners - 500 Agencies Japan Travel Bureau (JTB) - 1,100 Agencies Worldwide Independent Network - 6,000 Agencies 1 Mega Agencies American Express - 1,700 Agencies 90 years of travel experience and the single largest distributor of travelrelated services 70% of Fortune 500 served (includes Card, Travel and joint clients) 43% of Corporate Travel 100 served Ranked #1 on Travel Weekly's 2006 Power List World's Largest Global Corporate Travel Agency (BTN) Industry's largest on-line business travel agency 10 years as an on-line provider with over 6 million transactions World's leading Corporate Travel Booking Website for 2005 - World Travel Awards Company Production Gross Booking Volume o $20.6 Billion o $3.2 Billion in Hotel Volume (USA) o 19.6 Million Room Nights (USA) o 8.4 Million Transactions (USA) Transactions o Off-line 19.4 Million o On-line 5.2 Million Locations o 2,200 Locations o Countries / Territories o Key Market Presence o Wholly owned o Joint Venture People o Travelers - Over 5 million worldwide o 16,000 Travel employees worldwide o Travel Counselors Over 4,000 / United States Over 1,000 / Canada Over 10,000 / Globally American Express Preferred Extras Hotel Program Hotels in the PFP program will benefit from Choice’s preferred status with American Express Travel and their extensive marketing opportunities within the Preferred Extras Hotel Program. This includes representation within their web-based hotel directory, Amex Point of Sale technology, Amex self-booking tools, and the GDS. All Amex branches worldwide can access PFP hotels through the GDS and their preferred rate access codes. Amex Advisory Services Hotel Group fulfills hotel program analysis and design on behalf of select clients. Hotels featured in the Amex Preferred Extras hotel program are considered a priority for a client program sourcing. Marketing of Preferred Extras Hotel Program to Middle Market clients. 2 Travel Counselor messaging at the point of sale via proprietary technology. Intelligent Banner Advertising. Communication via Compass Brief electronic newsletter. Company Website: www.americanexpress.com BCD Travel - 1,700 Agencies The expert in travel for a growing work force, BCD Travel is the world's third largest corporate travel management company. BCD's integrated and global technology infrastructure provides intelligent analysis of travel data, allowing corporations to set foundations for efficiency and return on travel investment. BCD Travel is a privately held company of BCD Holdings N.V. BCD Travel was founded on Jan. 3, 2006, when BCD Holdings N.V. announced its decision to purchase TQ3 Travel Solutions Management Holding GmbH as well as a majority interest in The Travel Company, and to unite these two companies with WorldTravel BTI under one ownership and management structure. The company formally began trading under its new brand on March 31, 2006. Sales - US $12 billion Employees - 12,000 Global Reach - BCD Travel operates in more than 90 countries on six continents in over 1,700 locations Headquarters: o Global Utrecht, The Netherlands o Americas Atlanta o Asia Pacific Singapore o EMEA Utrecht o UK & Ireland London Business mix - 95% corporate and 5% leisure Clients - include one-third of the Fortune 500 companies BCD Travel Hotel Program Choice Hotels included within the PFP program will receive the following marketing support within the 2009 BCD Travel Hotel Program: Listing on the BCD Travel Hotel Program Online Directory Rate loading in the major GDSs under the exclusive BCD rate access code Property logo displayed on the BCD Travel Hotel Program Online Directory Property photo displayed on the BCD Travel Hotel Program Online Directory Company website: www.bcdtravel.com Carlson Wagonlit Travel Inc. - 2,700 Agencies Headquartered in Minneapolis, CWT is one of two global leaders in the travel management industry. They are number one in EMEA, Asia Pacific and Latin America and number two in North America. 3 US $20.5 billion in annual sales generated by CWT wholly owned operations and joint ventures in 2006 Over 40 million on and off line transactions annually CWT global room nights processed by CWT are forecasted to reach 22.5 million in 2007 CWT operates in 150 countries with over 22,200 employees A diverse client portfolio of large corporation, small and mid-sized companies and government institutions. Clients include more than half of the Fortune Global 100 companies. In addition, CWT has 1600 franchise agencies in the USA focusing on small, mid-market and leisure travel CWT has a strong consulting division which promotes preferred hotels in all Corporate RFPs (Request for Proposal) Carlson Hotel Program Hotels in the PFP program will benefit from Choice's preferred status with Carlson Wagonlit Travel and their extensive marketing opportunities with their Global Alliance Hotel Programme (GAHP). This includes representation within their web-based hotel directory, CWT Point of Sale technology, CWT self-booking tools, and the GDS. www.cwtpreferredhotels.com is the web-based hotel directory. Website features ALL hotels in the programme, accessible to CWT's clients and agents through a secure log-in process. Each hotel has a dedicated four-page display, full property description, rate information, 3 images with map plot where available. All Carlson Wagonlit Travel branches worldwide can access participating hotels through the GDS and their preferred rate access codes. Carlson Wagonlit Travel Self-booking tools - Horizon, KDS Portal, KDS Corporate, and GetThere, and e-Travel feature hotels listed in the CWT Programme. Usage of these tools continues to grow with a number of their multi-national clients. Hotel Solutions Group fulfills Hotel Programme analysis and design on behalf of select clients. Hotels featured in the CWT hotel programme are considered a priority for a client program sourcing. Company website: www.carlsonwagonlit.com Consortia Accounts ABC Corporate Services - 5,000 Agencies Leading provider in travel-related products and services to the global travel agency and corporate communities. Product offerings include: the Premier Hotel Programs, Travelers Emergency Service System (TESS), Global Connect and ABC Global Fares. Estimate ABC generates 7 million room nights annually worth more than $1 billion USD. Represents over 5,000 independent agency locations in 74 countries. Agency locations are 82% North America, 11% EMEA, 2% ASPAC, 5% Central and South America. 4 Agencies oriented toward corporate travel with an increasing emphasis on leisure travel as businesses expand their business model. Top Agency Partners include: Altour International, Boeing Travel Management, CastoTravel, Frosch International, Garber Travel, Journeycorp, Liberty Travel, Rich Worldwide Travel and Valerie Wilson Travel in the U.S.; Algonquin and Travelplus in Canada; Hillgate Travel, Ian Allan Travel and Hotelscene Ltd. in UK; Barcelo Business Travel and Viajes Tristan in Mexico. Group Accounts include: Consultour/TravelPlus, eTravCo, GlobalStar Travel Management, Jurni Network, Maritime Marlin, MAST and Thomas Cook. ABC agency subscribers service thousands of corporate organizations worldwide. Among these are: American Honda, Barneys, Benelux, Brother International, CNET, Doubleclick, Fisher Investments, Fruit of the Loom, Golf Channel, Humana, Indianapolis Pacers, Kenneth Cole Productions, Leapfrog, Mattel, Mercedes Benz USA, Novellous Systems, Ocean Spray, Office Depot, Payless Shoe Source, Pitney Bowes, Pittsburgh Pirates, The Sports Authority, Tiffany & Co. and Unitrin. ABC Premier Hotel Program The negotiated rate hotel program is the first point of reference for travel agents when booking hotels for the individual business traveler. The ABC Premier Hotel Program reaches a vast global audience. PFP hotels will benefit from the following marketing opportunities: Listing on CD-ROM version of the Directory Listing on ABC's Web site Access via the GDS using the ABC preferred rate access codes Access to ABC's Advertising and Marketing Opportunities (GDS, email, Internet, value-add coupons and newsletters) ABC Corporate Services Top Agencies Company website: www.abccst.com CCRA International- 22,000 Member Agencies CCRA is the leading consortia hotel program with over 22,000 member agencies worldwide Bookings through the CCRA hotel program account for more than 30 million room nights annually Business concentration is 55% leisure and 45% corporate CCRA has provided negotiated rates through the GDS for over 14 years, and in 2006 launched its CCRAtravel.com booking portal, available for agents who do not book through a GDS. Over 72,000 individual agents, of which nearly 50% are home-based agents, are registered to book on CCRAtravel.com. Independent travel agents such as CLIA members with no GDS representation now have full access to room inventory and special rates through the unique CCRAtravel.com booking portal CCRA maintains preferred supplier partnerships with these consortia and associations: 5 ASTA - American Society of Travel Agents (6,000 agencies) Vacation.com (4,500 agencies) Cruise Shoppes of America (250 agencies) CLIA - Cruise Line Industry Association (16,000 agencies) LTA - Leisure Travel Alliance (900 agencies) NACTA - National Association of Commissioned Travel Agents (2,500 agencies) o WESTA - Western Association of Travel Agents (170 agencies) o IT Group (2,500 agencies) o OSSN - Outside Sales Support Network (5,800 independent home based agents) As a subsidiary of Reservation Center Inc., a provider of travel industry call center services for over 33 years, CCRA hotel program rates are also available to top agencies that are connected with Reservation Center. o o o o o o CCRA Hotel Program PFP hotels will benefit from the following marketing opportunities: Highlighted listing on CCRA booking Portal Preferred rates integrated into the CCRA Portal and member GDS subscribers Group Desk consideration Access via GDS using the CCRA preferred rate access code Additional directory listing on CCRAinternational.com Opportunity to participate in direct email marketing or online marketing CCRA Top US & International Cities Company website: www.ccrainternational.com Radius Global Travel Co. - 8,300 Agencies One of the world's largest travel companies, comprised of 90 shareholder agencies operating 4,900+ branches in 80 countries Radius also has alliance with many of the leading travel networks that add an additional 3,400 locations globally Agencies are market leaders around the world and represent over $19.7 billion USD in annual sales, including approximately $3 billion USD in hotel sales Radius agencies handle over 51,000 corporate clients, specializing in small to midsize accounts Some of their largest agencies around the world include Maringa Turismo Global Travel Company, Brazil; DERPart, Germany; Corporate Travel Partners, Australia; Portman Travel Limited, United Kingdom; Cisalpina, Italy; Selectour Voyages, France; Viajes El Corte Ingles, Spain; VIA Travel Group, Scandinavia and amongst the agencies which make RADIUS the second largest group in the USA are Omega World travel, Travel and Transport, Inc. and Travel Inc. RADIUS maintains alliances with LCC/Luftansa City Center, Uniglobe Travel International, Ensemble Travel and select Vacation.com and GET Global Experts in Travel. These groups jointly constitute over 3,400 agencies all over the world, use the RADIUS Preferred Rate Hotel Program 6 The RADIUS Wheel optional program uses share-shifting technology that displays on the travel agents screen at the point of sale process. Hotels that choose to participate in this optional, monthly, fee-based program, have the ability to "steal" a booking with a competitive rate from their specific competitors at the point that the agent has decided to make the purchase via a special message that appears on their GDS screen. Check the RADIUS website for more details. Radius Preferred Rate Hotel Program PFP Hotels will be featured in the Radius Preferred Rate Hotel Program which includes over 16,000 contracted hotels in 3,967 cities and 148 countries. The RADIUS Preferred Rate Hotel Program is marketed to Radius agencies through four primary channels: Hotel Directory & Travel Guide - Over 40,000 copies of their industry-leading printed directory are sent to their agencies all over the world each year. Online - Their Online Hotel Directory at www.radiushotels.com offers comprehensive "live" listings with frequent updates of the properties in the RADIUS programs. Rates are also fully searchable online on their passwordprotected agent Intranet, RADIUS-Net. Onsite Agency Training - Radius regional staff provide ongoing in-person and web-based training on the Hotel Program year-round. GDS - Access via the GDS using the Radius preferred rate access code. Top 500 Cities Booked by Radius US Agencies 2006 Radius Travel Agencies and Alliance Networks Company website: www.radiustravel.com THOR - 3,000 Agencies A leader in the travel services industry, specializing in services complementing travel agencies, THOR has been in business for almost 30 years THOR has a powerful global travel agency network and distribution partnerships with approximately 3,000 travel agencies and corporate travel departments (CTD's). Top Agency Members Include: Chambers Travel Management (London, UK), Cain Travel (Sydney, AU), and Signature Travel Group (Rockville, MD). Corporate Travel Departments (CTD's) Include: SAS, Inc., Polo Travel, Charles Schwab, WWE and Mary Kay Cosmetics Business mix: 70% corporate / 30% leisure; 80% domestic / 20% International Average member range from $1M in annual hotel spend to $350M in annual hotel spend Average agency member works with mid-market corporate accounts and uses the THOR Hotel Program to enhance unmanaged corporate travel business Member agencies represent several business sectors including but not limited to: entertainment, fashion, finance, pharmaceuticals and Fortune 500 companies. 7 THOR Hotel Program PFP hotels will benefit from the THOR hotel program. All PFP hotels will be featured and accessible via the THOR preferred rate access code via all major GDSs. In addition, all hotels are listed in THOR's online hotel directory, known as the THOR Hotel Navigator. Company website: www.THORtravelservices.com Travel Acquisitions Group (formerly Carlson Leisure Group) - 1,700 agencies Now operating as Travel Acquisitions Group (TAG), Carlson Leisure continues to operate its current brands, including the Carlson Wagonlit Travel brand for a period of time, for the approximately 500 U.S. based Carlson Wagonlit Travel franchisees, as well as with its wholly-owned retail travel agency locations. Carlson Leisure Group grew from 960 locations in 1996 to more than 1,700 today. In addition, CLG company-owned operations had grown to sales approaching $1 billion, placing CLG in the top 15 of all U.S. based travel agency companies. Carlson's history in the leisure travel industry can be traced back to one of the oldest travel agency organizations in the world - Ask Mr. Foster, America's oldest travel agency network, founded in St. Augustine, Florida, in 1888. Carlson acquired Ask Mr. Foster in 1979, and changed its name to Carlson Travel Network in 1990. Employs over 1,000 people Company-owned travel sales approaching $1 billion Travel sales made within the various franchise groups involved are in excess of $5 billion. Combined cruise sales for the group are in excess of $500 million. Other franchised travel agency brands included under TAG's umbrella are: Cruise Holidays, Results! Travel and SeaMaster Cruises. Other TAG brands include: All Aboard Travel, Carlson Destination Marketing Services, Connexions Loyalty Travel Solutions, CruiseDeals.com, Cruise Specialists, Fly4Less.com, Luxury Travel Network, Partners in Travel and SinglesCruise.com. TAG/Carlson Leisure Hotel Program PFP hotels will benefit from the Carlson Leisure Hotel Program. All PFP hotels will be featured and accessible via the CLQ preferred rate access code via all major GDSs. International Consortia The smaller international travel agency groups listed below still charge a traditional listing fee for participating in their programs. These groups will not participate in the Mega Agency/Consortia PFP billing system in 2008. Hotels elect to participate in these programs via the annual MarPUB solicitation. This fee pays for your preferred status and a listing in their printed and/or electronic directories. 8 Deutsches Reiseburo (DER) - 1,200 Agencies One of the largest Global Travel Enterprises in the world Parent Company REWE Group, one of Germany's biggest retail & travel groups REWE also purchased Meyers Weltreisen comparable to AAA travel in the U.S. One of Germany's largest travel agencies with 400 DER agencies & 1,100 affiliated retail outlets Operates from approximately 1,100 locations with 7,500 agents, primarily in Germany DER Business Travel branch operates currently 90 Business Travel Centers (BTC) under the name FCm DER Travel Solutions. There are about 50 implant offices and 6 airport counters Participation recommended for those hotels who receive business from Europe DER Hotel Program The DER Preferred Hotel Programs require participating hotels to offer voucher acceptance and direct billing. Guests will present vouchers upon arrival. Billing details will be supplied to select hotels upon acceptance. When you choose DER on the eMarPUB, you are also agreeing to this direct bill policy. DER has a policy to withhold their commission from the payment of their invoices. Be sure to local the commission on all DER reservations so that you do not double pay their commission. In addition to the printed directory, DER has a hotel portal - DERhotel.com. Corporate clients can book preferred rates via this password protected website. Company website: www.dertour.de and www.der.de FCm Travel Solutions (Flight Centre Limited) FCm Travel Solutions is one of the fastest growing corporate travel management companies in the world today. FCm is expanding rapidly through strategic acquisitions and partnerships with leading local travel companies around the world and they are represented in over 170 business centers globally. Established in the 1980's, Flight Centre Ltd., is Australasia's most successful travel group servicing leisure and business travelers with more than 13,000 staff. In 2008, the FCm network is on track to book in excess of US $6 billion in travel including more than 3.3 million room nights worldwide. Key growth areas are USA, the Middle East, India, China, and South America. Represented through their wholly owned or controlled businesses in: Australia, New Zealand, Hong Kong, China, India, United Arab Emirates, South Africa, UK, Canada and the USA. 9 Flight Centre Hotel Program Hotels participating in the FCm Global Hotel program will be promoted via the GDS to their consultant network and to over 120,000 corporate business clients. Individual hotels will be listed on the FCm Travel Solutions Online Hotel Directory distributed worldwide to consultants and relevant clients providing exposure for your hotel to more than 6,500 consultants. Company website: www.fcmtravel.com Guild of Travel Management Companies (GTMC) - 350 Agencies Formerly the Guild of Business Travel Agents (GBTA), is the trade association for the leading Travel Management Companies in the UK. Currently has 31 members who between them handle approximately 80% of all business travel which is booked through a travel agency in the UK. The Guild was also the founder member of The Guild of European Business Travel Agents (GEBTA) and the Guild's hotel programme is also made available to all members of GEBTA across Europe. Developed over 40 years ago as an alliance to represent the needs of business travel agencies. Member transactions are now over 12 million annually. Exclusive online directory hotel listing targeted to business travelers. The Guild's regular transaction survey currently shows that the number of hotel bookings is over 20% higher than the same period in 2007. GTMC Hotel Program GTMC is producing an online hotel directory. All properties accepted for the main program will be listed in the online directory and will be featured within their preferred rate access codes in the GDSs. Participation is recommended for those hotels that receive business from Europe. Company website: www.gtmc.org Hogg Robinson Group (HRG) (formerly part of WorldTravel BTI) On the 3rd of April 2006, Hogg Robinson's worldwide network rebranded and is now trading as HRG (Hogg Robinson Group). Hogg Robinson plc is the award-winning international corporate services company whose interests include wholly-owned corporate travel operations in over 20 key driver markets throughout Asia Pacific and Europe which formerly traded as BTI, and North America where is it was known as BTI Canada, Sea Gate Travel and Robustelli World Travel. It is supported by a strong network of managed partners in a further 68 countries around the world, most of which also formerly traded as BTI. Totally committed to a value offering for clients, the HRG worldwide network offers a comprehensive range of services which includes travel management and fulfillment services; low cost transactions; consultancy; expense management and processing; sports travel management services; conferences, meeting, incentives and event management. 10 Hogg Robinson acquired Robustelli World Travel, Partnership Travel Consulting in the USA, Sea Gate Travel in the USA, and BTI Canada. This further strengthens the company's already significant presence in North America. Now fully integrated, the company is trading as HRG North America. HRG total hotel spend is over 1.8 billion, 44% of which is booked via the HRG rate access code. Operations in over 100 countries and covers all key markets. HRG has 12,000 staff professionals worldwide. HRG Hotel Program Standard Listing: Listing on HRG online hotel directory (www.hotels.hrgworldwide.com) Rate loading in the major GDSs under the exclusive H4R rate access code Property logo displayed on the HRG hotel website (www.hotels.hrgworldwide.com) Three property photos displayed on the HRG online directory hotel detail screen (www.hotels.hrgworldwide.com) Elite Listing: All of the benefits in the Standard listing above Property biased on HRG online directory website (www.hotels.hrgworldwide.com) Extra hotel / chain logo on initial search screen Two articles in the HRG hotel monthly e-newsletter HRG Hotel Program Value Guarantee: If your hotel does not receive any bookings (revenue) from HRG exceeds the participation fee (1-5 room nights), HRG will refund 50% of the 2008 participation fee and include the property in the 2010 HRG programme without charge. Company website: www.hrgworldwide.com ITP - International Travel Partners - 500 Agencies Established since 1986, ITP is a $3 billion USD business travel consortium of currently 80 travel companies with over 500 branch locations The group operates primarily in main European countries and the United States. Membership is strictly restricted to companies who have an established record of integrity and profitable growth within their market and operate in the Business Travel sector All ITP members are small and medium sized agencies, independently owned and well known names in their own countries. Top client for ITP hotel online bookings are Visa International for business and corporate gold card holders in 35 countries Preferred hotel program is used by agencies in Europe such as Frantour in France, Vejle Rejser in Denmark, Ark Travel and MZ Travel Group in Sweden, Regent International in Italy, Joint Venture Travel in the UK, Accent Travel, Travelzon, and World Travel Service in the U.S. 11 Participation recommended for those hotels who receive business from Europe ITP Hotel Program Accepted hotels in the program benefit from marketing exposure: Global Distribution - available for bookings in all GDS channels Online Website - ITP's own customized corporate booking engine. Hotel profile included in ITP and clients' online self-booking sites: Visa International Business Card holders and ITP agencies local corporate client sites Priority online bookings - participating hotels are prioritized for online selling and flagged preferred hotels ITP Hotel Manual and Reservation Training on CD Annual printed directory is customized to each member company and distributed directly by the agency to their accounts. Circulation: 30,000 copies Company website: www.itptravel.net Japan Travel Bureau (JTB) - 1,100 Agencies Once a travel bureau for Japanese travelers, now a full service travel management company Over 1100 offices, 110 of which are dedicated corporate booking centers in 23 countries Global annual sales exceed $24 billion USD representing 12 million room nights Top cities for hotel bookings include: Tokyo, New York, London, San Francisco, Paris, Sao Paulo, Madrid, Osaka, Beijing, Silicon Valley California, Toronto, Singapore, Hong Kong, Buenos Aires, Orlando, Barcelona, Washington DC, Frankfurt, Bangkok, Sydney, Berlin, Shanghai, Chicago, Los Angeles and other major cities around the world. JTB Hotel Program Distributes 60,000 preferred rates directories annually to corporate clients and JTB agents worldwide. Hotels that are selected for inclusion in the program will receive the following: Special listing in the 2009 edition of the JTB Corporate Hotel Directory Prominent GDS display Listing on the JTB web site, including photos Company website: www.JTBUSA.com WIN - Worldwide Independent Network - 6,000 Agencies The Worldwide Independent Network is a well-established professional group of 6,000 likeminded independent travel organizations from around the globe WIN agents operate in the very important Small and Medium Enterprise (SME) market, characterized by higher average spend and loyalty 12 WIN agents generate over $150 million USD and in excess of 1.5 million room nights annually WIN Agents also manage major corporate accounts including: Nike, HSBC, Toyota, Toshiba and Premier Foods Profile is: 56% business, 40% leisure, 4% meetings & incentive/groups WIN represents travel agents in the following countries: o Australia - Travelers Choice Group o Austria - OVT o Canada - Adventure Travel and Cruise Centres o Germany - ASR o India - Special Holidays o Italy - AMAVET o South Africa - Sure Travel o Spain - Group Star/OVR o Mexico - Exytur o Malaysia - MITRA o United Kingdom - Advantage Travel Centres o WIN Top Cities: London, New York, Paris, Toronto, Hong Kong, Vancouver, Aberdeen, Singapore, Dubai, Houston, Barcelona, Tokyo, San Francisco, Shanghai, Moscow, Milan, Rome, Manchester, Chicago, Mumbai, Montreal, Amsterdam, Bangkok, Zurich, Madrid, Heathrow, Brussels, Birmingham, Vienna, Sydney and Boston. WIN Hotel Program All featured hotels in the WIN program receive: Listing in the 20,000 printed and CD-ROM directories Featured in the WIN online directory, including all agency private label versions Featured in WIN Hotel Booking Engine Rates loaded in the major GDS's under the exclusive WIN rate access code Access to 6,000 travel agents and the WIN marketing calendar Ability to offer ad-hoc promotions Company website: www.win-travel.org 13