Effects Of Communication Barriers In Achieving
Organizational Goals (Case Study Of Niger Glass, Ememe
Enugu)
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgment
Abstract
Table of contents
CHAPTER ONE
INTRODUCTION
1.1
Background of the study
1.2
Statement of the problems
1.3
Purpose of the study
1.4
Scope of the study
1.5
Research questions
1.6
Significance of the study
CHAPTER TWO
LITERATURE REVIEW
2.1
What is communication
2.2
The process of communication
2.3
Communication purposes
2.4
Essentials of communication
2.5
Factors that may impede effective communication.
2.6
General problem of communication
2.7
Interfering variables in communication
2.8
Types of communication
2.9
Communication in business organization 4
CHAPTER THREE
RESEARCH METHODOLOGY
3.1
Area of the study
3.2
Population
3.3
Sample and sampling techniques
3.4
Instruments used for data collection
3.5
Validation of instrument used
3.6
Method of data analysis
CHAPTER FOUR
4.1
Data presentation and Research
CHAPTER FIVE
5.1
Discussion of the result
5.2
Implication
5.3
Conclusion
5.4
Recommendation
5.5
Suggestions for further study
5.6
Limitation of the study.
References
Appendix
CHPATER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
God’s creation encompasses all means of getting together, like
speaking, laughing, sign going, listening, twinkling of eyes, body
movement seasons, weather, cock-crows, sunrise and sun set which are
indicators of the time and many others. As a result of this, God’s creation,
communication is as old as God’s creation. When God made every living
creature on earth, He created then with the possible means of understanding
themselves according to their various classes.
In the first instance, the natural ability of understanding and using
signs to communicate among human beings was as old as man’s creation.
A good example of this is the dumb and deaf means of communication
(signs/symbols) this on its entirety does not involve any formal education
in developing the charisma or potential of different ways of sending
message and as well decoding the encoded message which feedback is the
proof of message well communicated.
It is not only the above, smoke was and is still a means of
communication, the early man invention of fire and its used dies not and
there rather extended and is still a means of communication. When fore is
made, a smoke comes out, signifying to a person standing at a distance that
a fire has been made of that some where is burning. The burning instrument
might either be building, bush, cut-out grasses that was sent on fire, a
cooking place where fire was made for cooking. This system of relating
among people was in vague in the age. That was a period in the ancient
times when the meaning of making fire through stone. This conveys to the
early men that food is under preparation of the hunting is going on and so
on.
In addition to the above means getting messages to people, cockcrow was very noticeable and utilized means of communication. Though
the hipper increases in technological invention is reducing the effectiveness
of this means of communication but, it is still in use in some third-world
countries especially in the remoter districts to mark time of the day most in
the early morning hours.
It worth nothing that the early means of communication does not do
away with dressing, talking, body language like twinkling of the eye, facial
expression, nodding of the head, beckoning of the hand and so on. The way
people convey message to another other people. An 1gbo lady for instance,
when dressed will be easily dictated the same applies to Yourba, Hauses
and other tribes in Nigeria.
Dressing conveys a lot of message in the case of some people that
are bereaved. In the eastern part of the country, black cloth is most used
active for a person mourning of deceased relations. Talk also conveys
information. A person who stammers for instance is easily dictated by
his/her way of doing/handling talk. A deaf and dumb is not noticed by
organ representation rather, he resorts to signs and forceful endeavors to
get his/her messages encoded. This means of communication portrays lot
of importance in the field of communication and it started from the advent
of man on earth.
The beginning of twentieth (20th) century marked the up spring of
technology in mostly the third world countries. This saw the birth of new
and advancement of communication. The first among trhese modern
communication method was “telegram”. This is a means where electrical
method
and
engineering
process
come
in
to
play.
Nigerian
telecommunication is for Nigeria alone while other countries have their
own communication media or houses. Developed countries of the world
have gone far beyond the stage Nigeria is, in the carder of communication,
letter writing, fax, report writing telephone are among the current used
means of communication.
The introduction of telephone as a means of communication has
ceased man the fatigue of bending down to write volumes of letters and the
cost risk of traveling to their business partners to discuss their businesses.
Tele fax has good in getting in carbon copies of business letter or
conversation of executive in organizations. The benefits of modern means
of communication cannot the over-emphasized
Though there exist a lot of communication benefits there exist also a
lot of hindrance to effective communication.
Some of the barriers are technical barrier poor language in
attentiveness, Semitic technological barriers and soon.
Effort have bee geared towards ascending measures for curb these
canker – worm eating deep in our communication system,. A number of
firm/organizations have wound-up as a result of the communication
barriers. It has lead to poor performance at all levels of business, poor
coordination among employers and employees, job termination, lack of
progress and vice versa.
In conclusion the following above analysis, it is noticeable that
owners of business organization need to really work hard to overcome most
of the communication problems. A corporate and integrated approach is
called for here.
1.2
STATEMENT OF THE PROBLEMS
In Niger ga, Emene Enugu, several queries have been issued to the
junior staff members from management to staff management have been
accused wrongly and the rank and file threaten down tools or go on strike.
Some staff have been denied promotions due to incomplete documents or
lack of them partening to their appraisal, production level has slacked and
sales and profits effected adversely too due to improper communication or
lack of them.
The writer therefore tried to reason into the effects of communication
barriers in achieving organizational goals in Niger gas Emene.
1.3
PURPOSE OF THE STUDY
This is to
1. Find out the causes of communication barriers in the organization
2. Recommend possible solution to the problem
3. Find out the effects of these communication barriers in achieving
organizational goals
4. To know the levels in the organization these communication barriers
generate most and the extent
5. And also to ascertain if the management of such organization are
aware in the first place of these barriers.
1.4
SCOPE OF THE STUDY
This study is restricted to firms and business organization in Emene
with particular reference to Niger Gas locating in Emene Enugu state.
1.5
RESEARCH QUESTION
To get at the root of the barriers to effective communication, the
following research questions are essential
1. Does communication barrier effect organizational functions
2. Does good communication system make for the existence of
organization
3. What are the remote as well as immediate causes of communication
barriers in Niger Gas Emene Enugu
4. Does poor communication system make for ineffective and
inefficient management in Niger Gas company
5. re there any solutions communication barriers.
1.6
SIGNIFICANCE OD TH STUDY
The findings of this research will be useful to employers and
employees in any business organization like Niger Gas Emene Enugu
executives who are the policy makers will also benefits from it in the sense
that they will know where their failures on the organization emanated. It
will also be useful to the public which most of these organizations serve
because where every thing moves well in an organization the workers will
serve netter.
And lastly, it will help the management of such organizations like
Niger Gas. This is because where her money is achieved.
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