3 systems for McDonalds to manage records:
1. Store management system (SMS)
2. Restaurant training tracking system (RTTS)
3. People management information system (PMIS)
RTTS:
For management team or above,
Stored information: management team’s training record and system
e.g. self-study, training course in Hamburger U
can take/enroll courses themselves through this system
can check the level status of manager i.e. which course is suitable for this level,
on-line test
generate exceptional report>>> know the training progress
>>> somebody do not fulfill the course
Training guidebook
Management development program (MDP) 1: shift mgt
MDP 2: system mgt
MDP 3: restaurant mgt
MDP4: business mgt
PMIS:
Stored info: whole shop’s employment database
1. payroll, MPF
2. training
3. scheduling
Transfer: crew allocation
Assistance shop manager
Change info
shop manager
approve info
Permanent info
They have different login level
Adv: auto analyze statistic of crew records e.g. pay leave, annual leave, MPF
Save records of on-shift: 拉磁咭
Different authority can access different records e.g male-female crew ratio
Authority code:
95 shop manager
75
45
needs:
1. fulfill gov’t need
2. server space>>> cost
US legal requirement & HK legal:
IT dept
A/C dept
2 audit/ year
4 audit/year
Keep:
Inventory : 2 yrs
Payroll : 7 yrs
A/C centralize stored: because 稅局 require to keep 6 yrs
Shop records>>> keep in shop with locker
Crew leave, the record keep in the shop
Crew work in other shop, record stay in original shop and new
record store in current shop
No centralized storage because every shop is independent>>>storage based on shop
Only A/C, monthly rate staff records>>> HR
Channel:
1.
2.
3.
4.
5.
intranet
crew web site (Internet)
e-mail
hard-copy e.g. training manual
face to face conversation
can sent the message themselves and no need approval by dept head because “open
door policy”
ordering>> email>>> order to digital centre( logistic company)
inventory
stock
future: logistic can search and allocate the material and deliver to shop
manual to record>>> upload central database>>> 10:00 a.m next day generate report
storage:
past: parallel( 2 small server)>>>break down>>>all data disappear
now: local hard disc(office server)>>>ORP server eg. Cash handling ppl record
restaurant: keep paper form because law require