BUS 305: PRINCIPLES OF MANAGEMENT Fall Semester, 2005 Professor: Dr. Kathi Lovelace Office: McIntyre 111B Phone/Email: (253) 879-3922, klovelace@ups.edu Office Hours: Tuesday & Thursday: 2:00-3:00pm and Monday, Wednesday, Friday by appointment. Course Description & Approach: Management is the process of getting things done, effectively and efficiently, through and with other people (Robbins, 2004). Therefore, the purpose of this course is for you to gain a better understanding of the functions of management and the skill of managing. This course covers several management topics, including the changing management environment, planning & decision-making, organizational structure and design, team development, motivation, conflict management, ethical leadership, and the use of power and influence in organizational settings. This course uses a mixture of teaching approaches designed to involve you as an active participant in your own development as a self-leader and potential manager. Class activities include the analysis and discussion of management cases and readings, team exercises and projects, guest lectures, and the participation in an experiential organization simulation. Teamwork: Working effectively in a team setting is a crucial management skill. As such, a significant portion of this course involves team-based learning and performance. Your team experiences will provide you with the opportunity to develop skills in self-management and collaboration. Teamwork is not easy and having a successful team requires the positive efforts of all members. Course Learning Goals: The overall goal of this course is to help you think critically and analytically about the field of management. Specific goals of this course include the ability to: 1. Accurately assess your own values, attitudes, perceptions, learning styles, leadership/team practices and behaviors and understand how these personal attributes affect your success within organizational settings. 2. Develop an awareness of the personal and social impacts of leadership/managerial behavior. 3. Appreciate and understand issues related to a diverse global environment in areas such as communication, conflict management, motivation, and power and influence. 4. Become more skillful in working with people as an ethical leader, colleague, and associate. 5. Develop verbal and written communication skills that promote professionalism within the work environment. University of Puget Sound School of Business & Leadership Required Texts/Materials: Blackboard Account: Lecture notes, additional readings, assignments, and notices will be posted on the UPS Blackboard. http://www.blackboard.ups.edu/ Miles, R., Randolph, W., & Kemery, E. (1993). Participant’s Manual for The Organization Game (3rd ed.). New York, NY: Harper Collins. Robbins, S. & Decenzo, D. (2004). Fundamentals of Management: Essential Concepts and Applications (4th ed.). Upper Saddle River, NJ: Prentice Hall. BUS 305: Management Readings Packet. Available in the UPS Bookstore. Course Assignments & Grading: 20% Class Contribution/Participation/Attendance: All class members are expected to contribute positively to class activities, discussions, and the general class atmosphere. Specific activities are listed in the course outline and include cases, readings, and exercises. Activities and assigned textbook chapters are to be read before class, and written notes prepared for all cases and readings. This preparation will increase the quality of your discussion contribution. (Quizzes may be given to evaluate your class preparation.) You are also expected to practice professionalism. Specifically, arrive before class begins. Tardiness is an inexcusable sign of disrespect, and habitual lateness will severely weaken your grade. Also, show respect and consideration for your professor(s), classmates, and any class visitors (for example, do not carry on side conversations, walk in front of someone while they are speaking, or habitually leave the classroom in the middle of class). Students who consistently and positively contribute to the classroom experience and advance discussions in a meaningful and productive way will receive the highest grades (80-100%, depending on quality of input). If you don't feel comfortable getting involved in large group discussions, see me privately about strategies for increasing your involvement. One such strategy is “Silent” participation. "Silent" participation/contribution: Students may wish to supplement their oral classroom contributions for a given class period through contributing "silently" by submitting contributions to me within 48 hrs of the end of the class period (e.g., a relevant newspaper clipping with description of why it is useful, a link to a relevant website with description of why the site is useful. As with in-class oral participation, the "silent" contributions are evaluated for quality. Note that "silent" contributions may be used as a supplement to class contribution, but do not substitute for class attendance Due to the interactive nature of this course attendance is extremely important. More than three absences will result in a large deduction from your contribution score, with a zero score given to individuals who miss more than five classes. The three-absence allowance should give you enough flexibility to deal with unexpected illness or emergency. 30% Individual Exams: There will be three exams worth 10% each (see Course Outline for exam dates.) These short answer and essay exams will focus primarily on your Robbins and DeCenzo textbook. Specific exam format and other details will be discussed in class. 35% Simulation-The Organization Game: Much of our time this semester will be spent on the Organization Game simulation. Evaluation of the simulation is based on a pre-simulation quiz covering information in the Participant’s Manual (Quiz = 3%), the Organization’s final Performance Indicators (PI) adjusted for member/peer evaluation (PI = 20%), and a 2 University of Puget Sound School of Business & Leadership simulation process paper (Paper = 12%). The Organization’s Performance Indicators are indices of the success of your organization and are explained in the Participant's Manual. At the conclusion of the simulation, you will write a paper that analyzes the organization process as you experienced it. More information and written handouts on this assignment will be distributed in class. 15% Management Project: This assignment will be completed in teams of two people. There are three primary options: 1) Conduct management research on/with an UPS, Tacoma, or other outside organization; 2) Write a management-related case analysis, or 3) Write a grant proposal. For each option, you are encouraged to either present or submit your work to the relevant professional outlet (e.g., business community, conference, grant review board). Detailed information about these options will be provided during the second week of class. At that time you will choose the option you are most interested in and subsequently pair up with a similar-interest classmate. The purpose of your project is to give you a structured opportunity to gain hands-on professional experience. This experience, in turn, can strengthen your management skills and your resume. Final grades will be determined using the following percentage guidelines: 100-94 = A, 93-90 = A-, 89-88 = B+, 87-84 = B, 83-80 = B-, 79-78 = C+, 77-74 = C, 73-70 = C- etc… MISCELLANEOUS: Honesty and Honor Code: This course promotes the development of effective and ethical managerial abilities and behavior. Each of us has the responsibility to maintain ethical standards that are responsible and honest. Thus, cheating will not be tolerated. Due to the nature of this course collaborative preparation is encouraged, however, copying another person’s work, either on exams or on other assignments to be turned in, does qualify as cheating. Additionally, all students should understand what qualifies as plagiarism. You should review the appropriate University policies in The Logger. Assignment Format and Late Assignments: All assignments are due at the beginning of class on the due date unless otherwise indicated. All assignments should be typed, double-spaced, 12-point font, page-numbered, stapled in the upper left-hand corner, and turned-in in person for full consideration. Unless you have an acceptable reason and give advance notice, I will deduct 25% of the available points for late submissions and give no points once an assignment is returned to the rest of the class. Points are also deducted for going over the assignment’s page limit. Note: The Professor reserves the right to change assignments and/or to adjust and amend items in the course outline as necessary to maximize student learning. If such changes are necessary, they will be announced in class. 3 University of Puget Sound School of Business & Leadership Course Outline – Fall, 2005 Tuesday’s Discussion Topics 8/31: Course Introduction 9/6: Organizational Strategy Case: Henderson Hardware Challenge Website Discussions – SWOT Analysis 9/13: Teams, Decision Making Thursday’s Discussion Topics 9/1: Introduction to Management Strategy and Practice Reading: Hollow Men at the Helm Read Chapters 1 & 2 (From Robbins & DeCenzo) 9/8: Planning & Project Management BUS 305 Project Assignment Read Chapters 3, 5 (Tuesday) & Prepare Case (in Reading Packet) Prepare for website discussion Reading: Time-tested Time Management Tips, Making a Move Exercise Read Chapters 13, 14 (Thursday) Ready Project Ideas Read “Tips” Article, Prepare Making a Move exercise (in Reading Packet) Read Chapters 4, 9 (Tuesday) Read Article (in Reading Packet) Prepare for website discussion 9/15: Exam 1 Covers material from 8/31 to 9/8 (Chapters 1, 2, 3, 5, 13, 14) Reading: The Fifth Discipline. Website Discussions – Learning Organizations 9/20: Individual Behavior and Group Dynamics Reading: Psychological Contracts in Organizations Readings/Class Preparation Read Article (in Reading Packet) Take Exam #1 (Thursday) 9/22: Guest Speaker: Read Chapters 8 (Tuesday) Read Article (in Reading Packet) Brian Jacobs, Project Manager Nortel Networks 9/27: Human Resource Management 9/29: Change & Stress Management Read Chapter 6 (Tuesday) Prepare Case (in Reading Packet) Case: Angry Branch Manager Reading: Tempered Radicals Read Chapter 7 (Thursday) Read Article (in Reading Packet) 10/4: Communication, Conflict Management, Negotiation Readings: Manager as Politician, Giving Feedback 10/6: Communication, Conflict Management, Negotiation Read Chapter 12 (Tuesday) Read Article (in Reading Packet) Case: The Volunteer Prepare Case (in Reading Packet) 10/11: Progress Reports on Project Assignment 10/13: Exam 2 Covers material from 9/13 to 10/6 (Chapters 4, 6, 7, 8, 9, 12) Progress Reports Due (Tuesday) Take Exam #2 (Thursday) 4 University of Puget Sound Tuesday’s Discussion Topics School of Business & Leadership Thursday’s Discussion Topics 10/18: Organization Game Simulation Quiz Introduction to Organization Game Simulation Process Paper Assignment 10/20: Organization Game Simulation 10/25: Organization Game Simulation 10/27: Organization Game Simulation 11/1: Organization Game Simulation Division Reports: Topic: Leadership, Organizational Culture, Communication 11/3: Organization Game Simulation Reading: Intelligence at Work 11/8: Organization Game Simulation 11/15: Organization Game Simulation 11/22: Organization Game Simulation 11/10: Organization Game Simulation Division Reports: Topic: Motivation, Conflict Management, Power 11/17: Organization Game Simulation 11/24: Thanksgiving Holiday (No class) 11/29: Project Presentations 12/1: Project Presentations Organization Game Process Paper Due 12/6: Last Day of Classes: Project Presentations Course Summary 12/8 No Class-Reading Day Readings/Class Preparation Quiz on Participant’s Manual: The Organization Game Simulation You will use your Participant’s Manual throughout the simulation (i.e., bring to class) Participant’s Manual: The Organization Game Simulation Read Chapter 11 (Tuesday) Read Article (in Reading Packet) Review other materials for preparation of Division Reports Participant’s Manual: The Organization Game Simulation Participant’s Manual: The Organization Game Simulation Read Chapter 10 (Thursday) Review other materials for preparation of Division Reports Participant’s Manual: The Organization Game Simulation Participant’s Manual: The Organization Game Simulation Organization Game Process Paper Due Tuesday Project Presentations Due Project Presentations Due Project Due All Projects Due Final Exam Week: Check Schedule: Will Be Announced In Class Final Exam 5