BUSINESS INTERNSHIPS Snipes School of Business A Legacy of Success Patty Wike Internship Program Director Dear Prospective Interns and Employers: Academic success, practical experience, and a willingness to go beyond an employer’s basic expectations are key ingredients in today’s job market. Lenoir-Rhyne’s Internship in Business Program is designed to provide experiences for students to develop business skills while supporting their academic preparation and self worth. In addition, employers are provided an opportunity to observe and evaluate the performance of prospective employees. Students who have completed their internships recognize the value of their experiences and the working relationships that they have established. They are also able to demonstrate greater levels of confidence, energy, effectiveness and efficiency, and tend to make better career decisions. In addition, they also reflect a higher level of maturity than most recent college graduates entering the job market. The support of the Hickory business community is appreciated. We look forward to maintaining our relationship and pledge to offer interns who are carefully selected and prepared for the experience. We hope this handbook is helpful in describing the expectations of our program, the obligation of our interns and the role of our sponsors in managing the program. Should you have any questions about our procedures or need assistance, feel free to call (828) 328-7200 and we will be happy to help you. Sincerely, 2 INTERNSHIP PERFORMANCE CRITERIA Unifour businesses, governmental units and civic organizations provide the necessary opportunities for students to broaden their understanding of a particular type of organization as it pertains to the academic curriculum at Lenoir-Rhyne College and their future career objectives. Students gain greater knowledge and skills through the Internship in Business Program by personal observation and participation in daily on-the-job experiences. With this in mind, the student, the supervising representative of the sponsoring organization, and the Internship Director, work together to establish goals (job description) at the beginning of the course. These goals become a part of the internship agreement and serve to provide an understanding of the goals to be met, methods of training and the process of evaluation. Course Procedures: The Internship in Business course involves the following stages: A. Student applicants are selected based on their qualifications B. Students conduct an internship job search. C. Students interview with sponsoring firms. D. Students obtain sponsoring agreements from firms. F. Signed Letters of Agreement are given to the director. G. Internship begins 1. Students maintain daily time logs and write a journal once every one (summer) or two weeks. 2. Director acts as liaison between students and internship employers. 3. Sponsors perform evaluations. 4. Students write three written assignments. 5. Students attend a round table discussion with the Snipes School of Business faculty at the end of the internship. Course Benefits: Intern gains managerial guidance and hands-on experience Supervisor tailors training to fit job and the intern applicant’s needs Intern job descriptions permit a look at “reality” Required goal setting and attainment provides self-direction and motivation Students learn job application and resume writing techniques Results in more effective student behavior and personal growth when progress is measured Allows smoother transition from the academic world to the business world Provides opportunities for important contacts in the community Successful internships provide valuable job experience sought by prospective employers Experience may turn into a permanent position after graduation PROCEDURES FOR THE INTERNSHIP I. Registration Students register for BUS or ACC 461 for three credit hours (10 working hours per week or a minimum of 140 hours total) Students register for BUS or ACC 465 for six credit hours (20 working hours per week or a minimum of 280 hours total) Students register for BUS or ACC 470 for twelve credit hours (40 working hours per week or a minimum of 560 hours total) Summer internships are available for the same number of total hours worked. 2 II. Placement Procedures Students conduct an internship job search. Each student is interviewed by the supervisor of the sponsoring firm where working days and hours are established. The agreement is signed by all parties to the contract. III. Job Performance Requirement Students are expected to work 10 or more hours per week for a total of 140 hours for each 3 hours of credit. These numbers of hours are considered to be a minimum and do not indicate completion of internship requirements. The internship must run throughout the entire semester unless by special arrangement with the Director. Three brief analytical reports are required. The student’s performance will be evaluated by his/her supervisor at the conclusion of the course. IV. Three Written Assignments Mechanically, each report should have a cover page printed on 8 ½ by 11 paper, which identifies the internship sponsor, the dates of participation, the full name of the intern, the course name and number, and the number of credit hours pursued. You may design attractive cover sheets with company logos or graphics using MS Word or PowerPoint in portrait layout. The reports should be typed, double-spaced and in a formal report format. In addition, they should be neat and free of grammatical and typographical errors. Your reports should have a sufficient number of paragraphs to express your thoughts. All reports should be 3-4 pages using standard margins and 10-12 3 point Times Roman, Arial or Tahoma font. All reports should have a cover sheet included in the same document as the paper. Due dates will be given to you by the Internship Director and will be posted on the following web page: ww2.lr.edu/bus/internships.htm . Late papers will be penalized heavily; as a result, you must email or turn these papers in on time. You may email the reports as a MS Word attachment. A. Written Assignment One: Goals/Objectives and Self-Reflection Essay (two parts) This first assignment will require you to complete two short projects; first, you will be required to explain the personal, academic, and professional goals you have for the experience. The second project will require you to complete a self-reflection essay what kind of person you are and would like to be. Details for each are listed below; each part should be in essay format. Part 1: Goals/Objectives of Internship Experience This paper may be written in first person. Specifically describe the goals you plan to set and how you will achieve these goals. Please use concrete examples; avoid general statements. In developing your goals, please focus on these three areas: I. Personal Goals - The specific ways the internship could help to make or verify a career goal, a specific skill you want to learn or develop. II. Academic Goals - The specific skills or concepts that you have learned or want to learn or build from your studies that you could try out in a work environment. III. Professional Goals - The things you could do at your workplace - specific tasks that may help develop your career in this area. Within these three areas, please focus your answers for each section on the questions below: Is this goal realistic? Does this goal stretch you and move you? Is it something you can already do easily? Can you attain this goal in the time available? Does one goal consider and take into account other goals you have set? Does your goal relate to specific skills and abilities personal, professional, and academic discipline? Does your goal take into account for limitations or situations that could interfere with your accomplishing it? Are you able to measure and evaluate this goal? 4 Do all of your goals represent everything you want to accomplish in your internship? Part 2: Self-Reflection Essay The Self-Reflection Essay will require you to think about you and your life. Take some time to think about the impact this experience - as well as your college experience in general - may have on you as a person. What am I excited about life right now? What am I most grateful about in my life thus far? What is it I have not yet done that I truly desire to do before I die? What are the most important things to me in my life right now? What are the activities that you love and enjoy most today? What do you really think should be changed in the world? What might be my purpose or destiny in life? What do you most want to be remembered for at the end of your life? B. Written Assignment Two: Interview with Workplace Supervisor/Colleague The second assignment will require you to select at least one person to interview in the workplace of your internship. Select someone who has been working in the industry/area for several years and has knowledge and experience of more than one workplace (if possible). This usually means someone who is in middle management or administrator to a number of people in the office. Ask to speak with this person for about one-half hour during or after work to discuss their professional background. You will be required to write an essay on the information gathered from the interview. Do not simply list questions and answers. Write this paper and the final paper in 3rd person. Ex: The (intern, student, interviewer, yourname or he) asked Mr. Sigmon…… You may also rearrange the sentence. Ex. Mr. Sigmon was asked….. Sample Interview Questions (must report on at least 12 of the 16 questions): 1. What sort of academic background - credentials, degree, license - do you have and what sort of academic training and credentials do you think are needed for this sort of work? 5 2. What skills, talents and what areas of knowledge does someone starting out in this career area need to acquire? 3. How have you developed the skills needed to carry out your work/run your business/work with others, etc.? 4. How does your company differ from its competitors? 5. At what point in your life did you find out or know that this sort of work was for you and can you well me how that became clear or obvious to you? 6. What different sorts of work are available in this "industry/career?" How do people find out about these jobs? 7. What professional associations/organizations are related to this field? 8. How has this profession/area of work developed since you joined it? 9. What has been the most difficult problem(s) you've faced? 10. What do you find most rewarding about your work? 11. In a given day, what do you spend most of your time doing? 12. Are there ways that you would suggest to me as to how to develop my career? Are there people I need to meet/get to know to help me? 13. What advice would you give me about choosing a job and a lifestyle? Have you ever made a job change because of lifestyle? 14. If you couldn't find a job in your field, what other line of work would be open to you? 15. How well suited is my background and approach to this kind of work? 16. Have you any other comments and/or suggestions for me based on your experience in the field? C. Final Written Assignment: What Have I Gained? Interns are expected to describe their experience in a formal report format. The intern must tell what he/she did, what he/she learned, and how he/she benefited from the course. It should be descriptive, analytical, and evaluative. 6 Historical information regarding the firm should be limited to ½ a page or less. Factual information gleaned from company publications or any other source should be properly documented. You will fail this assignment if you plagiarize; in addition, you will be turned into the Dean of the College. Since this report is the only information that will be provided to faculty members, it is imperative that maximum effort be used in their preparation. It is essential that the internship reports be written in the third person and be analytical and evaluative in their content. Reports should not be exclusively descriptive, since 1/2 page or less may be used to describe the sponsoring firm and one page may be used to describe the duties associated with the actual internship. A significant portion of each report should be analytical in nature. Specifically, the intern should be able to demonstrate job expectations, job performance and an understanding of how his/her work contributed to the day-to-day effectiveness or efficiency of the sponsoring firm. In addition, the intern should be able to show practical application of his/her academic preparation. V. Bi-weekly Reports (weekly in summer) A journal of activities will be recorded every working day and emailed to the internship director every other week. The intern will email a one line description of the number of hours worked and the tasks performed each day. At the bottom of this listing, write in more detail what was done during the journal period. Any problems interns are experiencing or major impressions should be discussed. The length of the journals should be one or two pages per journal period. Late bi-weekly reports will be penalized. The dates depend upon when interns start working. The bi-weekly emailed reports count 20% of the intern’s final grade; as a result, timeliness, and completeness are important. VI. Final Roundtable Discussion Interns and Snipes School of Business faculty will meet on reading day for a round table discussion of the experience. Students should dress professionally for this discussion. Your participation in this activity counts 5% of the total grade. Summer interns will meet during the first two weeks of Fall semester. 7 GRADING PROCEDURES Participation in an internship does not assure the student of an automatic grade of “A” for the course. Moreover, agreement to work extra hours above and beyond the number of hours specified on page 1, Course Procedures, is between the intern and his/her supervisor and has no impact on the student’s final grade. Students are expected to perform internship assignments in a professional manner and adhere to the same fundamental policies and procedures required of the sponsoring organization’s employees. Further, interns are expected to report to work on time or report any delays. An internship is considered an employee/employer relationship; therefore, convenience absences other than scheduled (college calendar) vacations, convocations, and exam periods are to be avoided. Fall and Spring breaks should be negotiated with internship supervisors and should not be considered automatic. Grades for the Internship in Business Program will be computed as follows: A. B. B. C. D. Three brief reports (15% each) Bi-weekly reports emailed to director Supervisor evaluation Round-table discussion participation Internship Letter of Agreement on time 45% 20% 25% 5% 5% 100% Supervisor evaluations take place at the end of the internship experience. This evaluation is used to describe the intern’s performance and development as well as personal traits which may provide clues as to future career choice-suitability. Grades derived from these evaluations count 25 percent of the intern’s final grade; therefore, the intern is expected to recognize the importance of fulfilling all program requirements rather than assume that his/her supervisor(s)’ grade is the final grade for the course. 8 Due Dates *all forms are available on LAMP or on http://bus.lr.edu/internships/home Internship Letter of Agreement* signed by employer and intern On date specified in LAMP assignments Journals Turn into LAMP on dates and time specified under assignments Reports Turn into LAMP on dates and time assigned under assignments Round-table discussion At end of semester or summer Calendar under syllabus in LAMP also gives all the due dates. 9 F10 10