Director of Property Operations
Corporate Office
Charlotte, NC or Raleigh, NC
Reports to the Senior Vice President of Property Management
Northwood Ravin, a leading multi-family development and property management firm, is seeking a
Director of Operations for its Property Management division. The Director of Operations will
recommend, implement and lead initiatives that will benefit the Property Management Division and assist
with the growth of the portfolio. This position will have a strong focus and responsibility for
recommending, implementing and supporting Realpage products, maintaining and enhancing policy and
procedural strategies to ensure consistency throughout the portfolio, and ensure the division is ready for
future growth and success within both its current markets and new markets.
Position Responsibilities:
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Research, evaluate, implement, train, and maintain products, services, and initiatives related to
established goals and initiatives. Create appropriate policies, procedures, and best practices
resulting in successful roll out to current and future division portfolio
Prioritize future goals and initiatives for the Property Management Division
Collaborate with internal departments as required, i.e. accounting, training, etc.
Be a liaison, at the request of internal departments, to research, evaluate, procure, test, train, and
implement products, services, and initiatives specific for the Property Management Division
Understand the complexity and legalities of Multi-State operations – modify and adapt Property
Management Division policies, procedures, lease paperwork and best practices by State as
necessary
Conduct periodic internal surveys and evaluations for feedback on current and new products,
services, and initiatives
Be responsible for supporting property operations through the current Property Management
Software system
Utilize the current Property Management Software system to integrate related products for
increased operational efficiency, standardization, and automation. Related products and
integration may include coordination with other divisions (IT, Accounting, etc.)
Maintain and update Property Management Division Policy and Procedure Manual and all related
materials
Train Property Management Team Members as required, focusing on Property Management
Software, related products, and Policies and Procedure Manual. Training practices will include
coordination with the Director of Training
Participate in the acquisitions and disposition of assets through development or transaction
Audit properties periodically to ensure compliance with policies, procedures, and best practices\
Audit Property Management Software systems and related products to ensure compliance of these
systems with established policies, procedures, and best practices
Skills & Qualifications:
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Experience as a Property Manager or Operations Manager for portfolio of multifamily assets for a
minimum of 5 years
Exposure to residential high-rise, mid-rise and garden style properties as well as new lease-up
construction
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Experience with Microsoft Word, Excel, Outlook, PowerPoint; skilled in the use of audio/visual
equipment, computer hardware and software, specifically Microsoft Office and general office
equipment
Knowledgeable in working with Realpage Property Management Software systems and all related
product support programs
Ability to lead and teach others using Property Management Software systems and all related
product support programs
Ability to work in fast-paced environment and remain calm under pressure
Excellent organizational and communication (both written and oral) skills
Ability to train in classroom environment or on the job
Significant contact with all levels of the company while planning activities and obtaining followup on effectiveness. Will be in constant contact with property personnel and will impart
information to them. Will receive feedback from a variety of sources including vice presidents,
regional managers and property and service managers
Must be able to organize, motivate and inspire others to reach goals and objectives through the
education process
Moderately high level of independent judgment and discretion
Valid driver’s license
Procedure for Applying:
Interested applicants should complete the online application and submit a resume by visiting
www.joinnorthwoodravin.com