2015 National Association of REALTORS® Home Buyer and Seller Generational Trends NATIONAL ASSOCIATION OF REALTORS® Research Division March 2015 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 1 Contents Highlights ...................................................................................................................3 Characteristics of Home Buyers ........................................................................... 7 Characteristics of Homes Purchased ................................................................. 21 The Home Search Process .................................................................................. 38 Home Buying and Real Estate Professionals...................................................... 50 Financing the Home Purchase ........................................................................... 66 Home Sellers and Their Selling Experience ....................................................... 78 Home Selling and Real Estate Professionals .................................................... 102 Methodology ........................................................................................................110 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 2 2015 NATIONAL ASSOCIATION OF REALTORS® Home Buyer and Seller Generational Trends Highlights Characteristics of Home Buyers Gen Y comprises the largest share of home buyers at 32 percent, which is larger than all Baby Boomers combined. Younger Boomers comprise 16 percent and Older Boomers comprise 15 percent of recent home buyers. Generation X made up 27 percent of recent buyers and the Silent Generation has the smallest share of home buyers at 10 percent. While the demographics of recent buyers fall mostly in the expected range, income peaks for ages 35 to 59, and the prevalence of children in the home peaks for buyers 35 to 49. Gen Y has the largest share of first-time buyers at 68 percent. The share of first-time buyers declines as age increases. Among the Silent Generation only three percent of buyers are firsttime buyers. Thirteen percent of all buyers purchased a multi-generational home, one in which the home consists of adult children over the age of 18, and/or grandparents residing in the home. This is most prevalent among Younger Boomers aged 50 to 59, at 21 percent. The most common reason for this living arrangement among Younger Boomers was children over 18 moving back into the house (37 percent), followed by health/caretaking of aging parents (21 percent). The prior living arrangement varies greatly for recent home buyers. Among those who are 33 and younger, 59 percent rented an apartment, while among those who are older than 50 years of age and older more than half owned their previous residence. Thirty-nine percent of Gen Y buyers primarily purchased a home just for the desire to own a home of their own. Gen X placed a high importance on owning a home of their own, but many needed to move for a change in a family situation or a job-related relocation. Older Boomers are more likely to move for retirement, the desire to be closer to friends, family, and relatives, and the desire for a smaller home, while Younger Boomers are likely to move for a job-related relocation and to downsize. As age increases among recent home buyers, the rate of owning more than one home also increases. Characteristics of Homes Purchased At least 80 percent of buyers who are aged 59 and younger bought a detached single-family home, while it is increasingly common for buyers over the age of 59 to purchase townhouses and condos. Thirteen percent of buyers over the age of 49 purchased a home in senior-related housing for themselves or others. This is most common for buyers over the age of 69, a category in which nearly one-quarter of buyers purchased a home in senior-related housing. Gen Y and Gen X tend to stay close to their previous residence, often staying within 10 miles, while Older Boomers tend to move the longest distance 30 miles and the Silent Generation tend to move 20 miles from their previous home. Younger buyers tend to buy older homes, and are more likely to buy previously owned homes. Most often they do so because the home is a better price and better overall value. Older Boomers and the Silent Generation are more likely than other generations to purchase a new home, most often doing so to avoid renovations or problems with plumbing or electricity and for the amenities in new home construction communities. Neighborhood factors which are important to buyers show strong connections to the buyer’s generation. Gen Y places the highest preference compared to other generations on convenience to job as well as affordability of homes. As buyers’ children reach school age, the quality of school districts and convenience to schools starts to have a larger importance—this is most often true for Gen X. Older Boomers and the Silent Generation place higher priority on convenience to friends and family and convenience to health facilities. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 3 Younger buyers placed a high importance on commuting costs, while older buyers placed higher importance on landscaping for energy conservation and energy efficient lighting. The older the home buyer, the fewer compromises the buyer tended to make with their home purchase—48 percent of the Silent Generation made no compromises on their home purchase. Younger buyers tended to make sacrifices on the price of the home, size of the home, and condition of the home purchased. After finding the home they wanted, Gen Y and Gen X expect to live in their home for 10 years before moving on. Younger Boomers and the Silent Generation expect to live in their home for 15 years and Older Boomers plan to live in their home for 20 years. It should be noted that expected tenure is generally longer than actual tenure in home. The Home Search Process Among all generations of home buyers, the first step in the home buying process is looking online for properties for sale. Gen Y is most likely among generations to also look online for information about the home buying process, while the Silent Generation is most likely to contact a real estate agent as a first step. As age increases, the search time for a home decreases. Buyers under 50 tend to search for a home for 11 weeks before finding a home. Buyers over the age of 49 tend to look for 8 weeks. Younger generations of buyers typically find the home they purchase through the internet, while older generations of buyers first found the home they purchased through their real estate agent. As ages increases the home buyer is less likely to consider purchasing a home in foreclosure. The frequency of internet use in the home search process was directly related to age. Younger buyers are not only more likely to use the internet during their search, but they also use the internet more frequently during their home search process. Older buyers are more likely than younger buyers to be more occasional users during their home search. More than half of Gen Y and Gen X buyers used a mobile device during their home search. Among those who did, 31 percent of Gen Y and 26 percent of Gen X found the home they ultimately purchased via a mobile device. Home buyer satisfaction with the home buying process increases as age increases. This may be due to not only tightened inventory in lower price brackets, but also realistic expectations of older buyers who are often repeat buyers. Home Buying and Real Estate Professionals Buyers gain many benefits from working with a real estate agent. Among age groups, younger buyers are more likely to want the agent to help them understand the process as they are more likely to have never purchased a home before. Buyers all benefit from their agent pointing out unnoticed features and faults in a property. All buyers most want their agent to help find the right home to purchase. Younger buyers were predominately referred to their agent through a friend, neighbor, or relative, while older buyers were more likely to use an agent again that they previously used to buy or sell a home. When choosing an agent, younger buyers were more likely to place the agent’s honesty and trustworthiness of more importance than older buyers, while older buyers rate the agent’s reputation as a higher factor. Older Boomers who are often moving longer distances rate their knowledge of the neighborhood as an important factor perhaps because Older Boomers tend to move longer distances and may not necessarily know the neighborhood. Younger buyers tend to place higher importance than older buyers on agents’ communication via email and text messages, while older buyers place higher importance on personal calls. Financing the Home Purchase Overall 88 percent of recent buyers financed their home purchase. Nearly all (97 percent) of Gen Y buyers financed compared to just 61 percent of Silent Generation buyers. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 4 When financing the home purchase, younger buyers also financed larger shares—the typical Gen Y downpayment is seven percent and Gen X is 10 percent compared to 22 percent among the Silent Generation. Buyers have a variety of sources for a downpayment on a home. The source is predominately savings for younger buyers, while older buyers are more likely than younger buyers to use proceeds from a sale of a primary residence. Younger buyers are also more likely to use a gift or loan from a relative or friend. Twelve percent of buyers overall cited saving for a downpayment was difficult. Among these buyers, 50 percent reported credit card debt, 46 percent of buyers reported student loans, and 38 percent car loans was the debt that held them back from saving. This was most common among Gen Y and Gen X buyers who are most likely to use savings as a downpayment source— 22 percent of Gen Y and 15 percent of Gen X had a difficult time saving. Among this 22 percent of Gen Y, 54 percent reported student loans held them back from saving. Among the 15 percent of Gen X, 41 percent found credit card debt held them back from saving. Despite record housing affordability, many buyers are still making financial sacrifices. About half of Gen Y and Gen X buyers made sacrifices. Common sacrifices were cutting spending on luxury or non-essential items, cutting spending on entertainment, or cutting spending on clothes. Younger buyers were considerably more optimistic that their home purchase was a good financial investment in comparison to older buyers. Eighty-four percent of buyers under 34 considered their purchase a good financial investment compared to 72 percent of buyers 69 years of age and older. Home Sellers and Their Selling Experience Among the generations, Gen X (27 percent) is the largest group who are recent home sellers followed by both Older Boomers (23 percent) and Younger Boomers (20 percent). Gen Y is the largest share of married couples among sellers. The Baby Boomers had the lowest share of married couples among sellers. Older Boomers have the highest share of single female sellers. Seventy-five percent of Gen Y sellers are first-time sellers compared to just eight percent of sellers in the Older Boomer segment and 11 percent of Silent Generation sellers. Older buyers tend to move further distances, and are more likely than younger buyers to buy in other regions and less likely than younger buyers to buy in the same state as the home sold. There is a clear trend of moving to larger, higher priced homes for Gen Y and Gen X, moving into a similar home for Younger Boomers, and downsizing in both square footage and price for Older Boomers and the Silent Generation. The reasons for selling a home vary, however, for younger buyers many want to upgrade to a larger home or to accommodate job relocation. In comparison, for older buyers many want to be closer to friends and family and buy a smaller home due to retirement. Sixteen percent of sellers wanted to sell their home earlier than they were able to but waited or stalled because their home was worth less than their mortgage. This is most common among Gen X (23 percent) sellers. Among Gen Y and Younger Boomer sellers this occurred among 17 percent of sellers. Typically, the older the home seller, the longer the tenure in their home has been—this is a factor in fewer sellers who had to stall the sale of their home. Gen Y typically owned their home for five years while Older Boomers and the Silent Generation owned their homes for 13 years before selling. Home Selling and Real Estate Professionals All age groups of sellers are most likely to find their selling agent by referral from a friend, neighbor or relative or use an agent that they previously used to buy or sell a home. Younger sellers are more likely to use the same real estate agent or broker for their home purchase than older sellers, likely as they are typically moving closer to their previous residence. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 5 Youngers sellers typically want their selling agent to price their home competitively and help sell the home within a specific timeframe, while older sellers are more likely to want their selling agent to help the seller market the home to potential buyers. This is likely due to the reasons behind moving, as younger sellers are more likely to need to move for a larger home or for a job relocation—seemingly more time sensitive, while older sellers are more likely moving due to retirement and to be closer to friends and family. Middle-aged sellers are more likely to initiate discussions about compensation with their real estate agent than both younger and older sellers. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 6 CHARACTERISTICS OF HOME BUYERS Exhibit 1-1 Exhibit 1-2 Exhibit 1-3 Exhibit 1-4 Exhibit 1-5 Exhibit 1-6 Exhibit 1-7 Exhibit 1-8 Exhibit 1-9 Exhibit 1-10 Exhibit 1-11 Exhibit 1-12 Exhibit 1-13 AGE OF HOME BUYERS HOUSEHOLD INCOME OF HOME BUYERS ADULT COMPOSITION OF HOME BUYER HOUSEHOLDS NUMBER OF CHILDREN UNDER THE AGE OF 18 RESIDING IN HOUSEHOLD HOME PURCHASED WAS A MULTI-GENERATIONAL HOME (WILL HOME ADULT SIBLINGS, ADULT CHILDREN, PARENTS, AND/OR GRANDPARENTS) RACE/ETHNICITY OF HOME BUYERS PRIMARY LANGUAGE SPOKEN IN HOME BUYER HOUSEHOLD NATIONAL ORIGIN OF HOME BUYERS FIRST-TIME HOME BUYERS IN AGE GROUP PRIOR LIVING ARRANGEMENT PRIMARY REASON FOR PURCHASING A HOME PRIMARY REASON FOR THE TIMING OF HOME PURCHASE OTHER HOMES OWNED 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-1 AGE OF HOME BUYERS (Percentage Distribution) Millennials/Gen Y/Gen Next: Gen X: Younger Boomers: Older Boomers: Silent Generation: Year Born: 1980-1995 1965-1979 1955-1964 1946-1954 1925-1945 Age in 2014: 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 Percent in Category 32% 27 16 15 10 2014 National Association of Realtors® Home Buyer and Seller Generational Trends Median Age in Group 29 41 54 64 73 CHARACTERISTICS OF HOME BUYERS Exhibit 1-2 HOUSEHOLD INCOME OF HOME BUYERS (Percentage Distribution) AGE OF HOME BUYER Less than $25,000 $25,000 to $34,999 $35,000 to $44,999 $45,000 to $54,999 $55,000 to $64,999 $65,000 to $74,999 $75,000 to $84,999 $85,000 to $99,999 $100,000 to $124,999 $125,000 to $149,999 $150,000 to $174,999 $175,000 to $199,999 $200,000 or more Median income (2013) All Buyers 3% 6 7 8 9 8 8 10 14 9 5 3 9 $84,500 34 and younger 2% 8 9 9 10 10 10 11 13 8 4 3 3 $76,900 35 to 49 2% 3 5 6 7 8 7 10 17 13 6 4 14 $104,600 2014 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 5% 4 6 7 5 7 8 10 13 9 8 5 12 $96,600 60 to 68 69 to 89 4% 7% 7 14 8 10 10 10 12 11 9 9 9 8 10 10 12 9 7 5 3 2 2 1 9 5 $76,400 $63,600 CHARACTERISTICS OF HOME BUYERS Exhibit 1-3 ADULT COMPOSITION OF HOME BUYER HOUSEHOLDS (Percentage Distribution) AGE OF HOME BUYER All Buyers 68% 34 and younger 65% 65% 65% 61% 16 12 9 8 8 14 2 1 70% 65% Married couple Single female 60% Single male Unmarried couple 50% Other 35 to 49 65%50 to 59 68% 61% 14 23 9 10 8 4 2 2 60 to 68 65% 65% 21 9 3 2 69 to 89 65% 19 11 2 3 40% 30% 20% 10% 23 16 12 8 9 8 2 14 21 19 14 10 9 8 4 2 2 1 11 9 2 3 3 2 0% All Buyers 34 and younger Married couple 35 to 49 Single female 50 to 59 Single male 2014 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 Unmarried couple 69 to 89 Other CHARACTERISTICS OF HOME BUYERS Exhibit 1-4 NUMBER OF CHILDREN UNDER THE AGE OF 18 RESIDING IN HOUSEHOLD (Percentage Distribution of Households) 97% 94% 100% AGE OF HOME BUYER 90% 80% None One 65% 70% Two 60% Three or more All Buyers 34 and younger 65% 58% 15 19 14 16 58% 7 8 35 to 49 79% 36% 22 29 13 50 to 59 79% 14 5 2 60 to 68 94% 3 2 1 50% 36% 40% 29 30% 20% 10% 19 15 14 7 22 16 13 8 14 5 2 3 2 1 1 1 1 0% All Buyers 34 and younger None 35 to 49 One 50 to 59 Two Three or more 2014 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 69 to 89 97% 1 1 1 CHARACTERISTICS OF HOME BUYERS Exhibit 1-5 HOME PURCHASED WAS A MULTI-GENERATIONAL HOME (WILL HOME ADULT SIBLINGS, ADULT CHILDREN, PARENTS, AND/OR GRANDPARENTS) (Percent of Respondents) AGE OF HOME BUYER Multi-generational household Reasons for purchase: Cost Savings Children over 18 moving back into the house Health/Caretaking of aging parents To spend more time with aging parents Other All Buyers 13% 34 and younger 7% 35 to 49 13% 50 to 59 21% 60 to 68 15% 69 to 89 19% 24% 32% 20% 18% 27% 30% 23 8 22 37 30 12 18 22 17 21 15 18 10 24 11 27 20 20 7 17 5 23 3 37 2014 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-6 RACE/ETHNICITY OF HOME BUYERS (Percent of Respondents) AGE OF HOME BUYER White/Caucasian Hispanic/Latino Black/African-American Asian/Pacific Islander Other All Buyers 85% 5 5 5 3 34 and younger 86% 6 4 6 2 35 to 49 76% 8 6 9 3 50 to 59 60 to 68 84% 91% 4 3 6 3 3 2 4 2 Note: Respondents were permitted to select as many races and ethnicities as they felt applicable. The percentage distribution may therefore sum to more than 100 percent. 2014 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 94% 3 2 2 1 CHARACTERISTICS OF HOME BUYERS Exhibit 1-7 PRIMARY LANGUAGE SPOKEN IN HOME BUYER HOUSEHOLD (Percentage Distribution) 100% English 90% Other 96% AGE OF HOME BUYER 97% 35 to 49 50 to97% 59 93% 97% 7 3 All Buyers96%34 and younger 93% 96% 96% 4 4 98% 60 to 68 97% 3 69 to 89 98% 2 80% 70% 60% 50% 40% 30% 20% 10% 4 4 7 3 3 2 50 to 59 60 to 68 69 to 89 0% All Buyers 34 and younger 35 to 49 English Other 2014 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-8 NATIONAL ORIGIN OF HOME BUYERS (Percentage Distribution) AGE OF HOME BUYER All92% Buyers 89% 11 100% 89% Born in U.S. 90% Not born in U.S. 80% 34 and younger 92% 83% 8 35 to 49 91% 83% 17 5093% to 59 91% 9 60 to 68 93% 93% 7 69 to 89 93% 7 70% 60% 50% 40% 30% 20% 17 11 8 9 7 7 50 to 59 60 to 68 69 to 89 10% 0% All Buyers 34 and younger 35 to 49 Born in U.S. Not born in U.S. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-9 FIRST-TIME HOME BUYERS IN AGE GROUP (Percent of all Home Buyers) 68% 70% All60% Buyers 34 and younger 35 50% to 49 50 to 59 60 40% to 68 33% 69 to 89 33% 68% 29% 14% 7% 3% 29% 30% 20% 14% 7% 10% 3% 0% All Buyers 34 and younger 35 to 49 50 to 59 60 to 68 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 CHARACTERISTICS OF HOME BUYERS Exhibit 1-10 PRIOR LIVING ARRANGEMENT (Percentage Distribution) All Buyers Owned previous residence Rented an apartment or house Lived with parents, relatives or friends Rented the home buyer ultimately purchased 46% 42 AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 22% 45% 55% 66% 80% 59 45 37 28 14 10 18 8 7 5 4 1 1 2 2 1 2 Note: After selling their previous home, buyers may have rented a home or apartment before purchasing their next home. A first-time buyer could have acquired ownership of their previous home (as an inheritance or gift, for example) without having been the buyer of the home. Thus, a first-time buyer could have owned a home prior to their first home purchase. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-11 PRIMARY REASON FOR PURCHASING A HOME (Percentage Distribution) AGE OF HOME BUYER Desire to own a home of my own Job-related relocation or move Change in family situation Desire for a home in a better area Desire for larger home Affordability of homes Desire to be closer to family/friends/relatives Desire for smaller home Retirement Establish household Financial security Desire to be closer to job/school/transit Desire for a newly built or custom-built home Tax benefits Greater number of homes on the market for sale/better choice Other All Buyers 34 and younger 24% 39% 9 5 8 6 8 6 7 7 5 6 35 to 49 23% 12 13 12 10 5 50 to 59 7% 16 4 3 2 6 60 to 68 69 to 89 3% 8% 1 * 1 2 4 2 2 2 1 * 3 3 3 3 3 2 1 * 5 5 3 1 * 4 2 3 13 7 * 1 9 2 15 * * 3 2 5 * * 2 3 1 2 * * 2 2 1 3 2 2 4 3 6 1 * * * 19 1 11 * 11 * 29 * 54 * 77 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-12 PRIMARY REASON FOR THE TIMING OF HOME PURCHASE (Percentage Distribution) AGE OF HOME BUYER All Buyers It was just the right time for me, I was ready to buy a home I did not have much choice, I had to purchase when I did It was the best time for me because of affordability of homes It was the best time for me because of mortgage financing options available It was the best time for me because of availability of homes for sale Other I wish I had waited 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 48% 52% 44% 44% 48% 42% 19 14 21 23 16 21 11 11 10 9 11 11 10 11 11 11 6 7 9 7 9 8 11 12 3 1 3 1 4 2 3 2 7 2 6 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOME BUYERS Exhibit 1-13 OTHER HOMES OWNED (Percent of Respondents) All Buyers Recently purchased home only One or more investment properties Previous homes that buyer is trying to sell One or more vacation homes Primary residence Other 79% 10 5 4 3 2 AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 89% 77% 72% 73% 77% 7 13 14 11 6 1 5 6 6 10 1 3 5 7 8 2 3 3 3 4 1 3 4 2 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-1 Exhibit 2-2 Exhibit 2-3 Exhibit 2-4 Exhibit 2-5 Exhibit 2-6 Exhibit 2-7 Exhibit 2-8 Exhibit 2-9 Exhibit 2-10 Exhibit 2-11 Exhibit 2-12 Exhibit 2-13 Exhibit 2-14 Exhibit 2-15 Exhibit 2-16 NEW AND PREVIOUSLY OWNED HOMES PURCHASED WHY NEW AND PREVIOUSLY OWNED HOMES PURCHASED TYPE OF HOME PURCHASED LOCATION OF HOME PURCHASED SENIOR RELATED HOUSING BY TYPE OF HOME PURCHASED AND LOCATION DISTANCE BETWEEN HOME PURCHASED AND PREVIOUS RESIDENCE FACTORS INFLUENCING NEIGHBORHOOD CHOICE PRICE OF HOME PURCHASED PURCHASE PRICE COMPARED WITH ASKING PRICE SIZE OF HOME PURCHASED NUMBER OF BEDROOMS AND BATHROOMS YEAR HOME BUILT ENVIRONMENTALLY FRIENDLY FEATURES CONSIDERED "VERY IMPORTANT" CHARACTERISTICS OF HOME ON WHICH BUYER COMPROMISED EXPECTED LENGTH OF TENURE IN HOME PURCHASED FACTORS THAT COULD CAUSE BUYER TO MOVE 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-1 NEW AND PREVIOUSLY OWNED HOMES PURCHASED (Percentage Distribution) 87 84 90% 80% New Previously Owned 70% All Buyers 16% 84 83 BUYER 83 AGE OF HOME 82 82 34 and younger 35 to 49 50 to 59 60 69 to to 68 89 13% 17% 17% 18% # 87 83 83 82 # 60% 50% 40% 30% 20% 16% 13% 17% 17% 18% 18% 10% 0% All Buyers 34 and younger 35 to 49 New 50 to 59 Previously Owned 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-2 WHY NEW AND PREVIOUSLY OWNED HOMES PURCHASED (Percentage Distribution) All Buyers New Home: Avoid renovations or problems with plumbing or electricity Ability to choose and customize design features Amenities of new home construction communities Lack of inventory of previously owned home Green/energy efficiency Other Previously Owned Home: Better price Better overall value More charm and character Lack of inventory of new homes Other AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 40% 52% 41% 39% 28% 35% 24 24 29 22 25 18 17 12 13 11 29 24 10 9 15 14 10 16 13 9 14 10 7 17 4 9 11 1 6 20 32% 32 19 9 14 39% 31 19 11 10 28% 31 19 13 15 27% 30 22 7 17 27% 33 20 6 16 28% 39 12 5 17 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-3 TYPE OF HOME PURCHASED (Percentage Distribution) AGE OF HOME BUYER 34 and younger 35 to 49 50 60 to 69 to 59 to 68 89 81% 80% 85% 81% # 8 7 6 8 72% 5 4 5 7 64% 2 1 2 3 All85% Buyers 79% 8 6 90% 80% Detached single-family home 79% 80% Townhouse/row house Apartment/condo in building 70%5 or more units with Duplex/apartment/condo in 2 to 4 60% unit building Other 50% 2 6 4 3 6 # 40% 30% 20% 10% 86 2 6 8 5 2 4 7 4 1 3 6 5 6 10 8 7 2 3 50 to 59 60 to 68 10 11 11 5 0% All Buyers 34 and younger 35 to 49 Detached single-family home Apartment/condo in building with 5 or more units Other 69 to 89 Townhouse/row house Duplex/apartment/condo in 2 to 4 unit building 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-4 LOCATION OF HOME PURCHASED (Percentage Distribution) 60% 56% 60% All Buyers 50% 20 16 11 3 50% 49% Suburb/Subdivision 50% Small town Urban area/Central city 40% Rural area Resort/Recreation area 30% * Less than 1 percent 20% 34 and younger 49% 17 21 13 1 17 11 9 10% 3 50 to 59 60 to 68 69 to 89 56% 48% 41% 18 19 23 41% 11 12 13 14 18 18 1 4 6 19 18 16 15 13 11 35 to 49 48% 60% 16 15 9 1 23 21 20 16 AGE OF HOME BUYER 14 1 1 18 18 13 12 6 4 1 0% All Buyers 34 and younger Suburb/Subdivision Small town 35 to 49 50 to 59 Urban area/Central city 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 Rural area 69 to 89 Resort/Recreation area CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-5 SENIOR RELATED HOUSING BY TYPE OF HOME PURCHASED AND LOCATION (Percentage Distribution) Share who purchased a home in senior related housing AGE OF HOME BUYER All buyers over 49 50 to 59 60 to 68 69 to 89 13% 5% 17% 23% 59% 8 12 9 13 71% 8 6 6 8 64% 7 10 9 11 47% 8 16 11 17 48% 20 12 6 14 47% 15 13 15 11 48% 19 8 6 19 48% 23 17 5 8 Buyers over 50 who purchased senior related housing: Type of home purchased Detached single-family home Townhouse/row house Apartment/condo in building with 5 or more units Duplex/apartment/condo in 2 to 4 unit building Other Location Suburb/ Subdivision Small town Urban/ Central city Rural area Resort/ Recreation area 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-6 DISTANCE BETWEEN HOME PURCHASED AND PREVIOUS RESIDENCE (Median Miles) 30 Miles 30 All Buyers 34 and younger 35 to 2549 50 to 59 60 to 2068 69 to 89 15 12 10 10 14 30 20 20 14 12 10 10 10 5 0 All Buyers 34 and younger 35 to 49 50 to 59 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-7 FACTORS INFLUENCING NEIGHBORHOOD CHOICE (Percent of Respondents) AGE OF HOME BUYER Quality of the neighborhood Convenient to job Overall affordability of homes Convenient to friends/family Convenient to shopping Quality of the school district Design of neighborhood Convenient to schools Convenient to entertainment/leisure activities Convenient to parks/recreational facilities Availability of larger lots or acreage Convenient to health facilities Home in a planned community Convenient to public transportation Convenient to airport Other All Buyers 69% 52 47 43 31 30 28 25 34 and younger 75% 74 58 49 25 44 26 34 35 to 49 69% 62 44 35 29 43 24 41 25 29 24 21 27 21 23 19 15 10 8 7 6 28 23 7 6 9 4 4 24 21 9 9 8 7 6 18 19 14 10 6 10 11 21 16 28 17 8 10 9 17 10 37 18 6 8 6 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 60 to 68 69 to 89 65% 65% 64% 53 20 8 43 42 39 36 47 52 34 39 42 16 7 6 29 34 30 12 4 3 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-8 PRICE OF HOME PURCHASED (Percentage Distribution) AGE OF HOME BUYER Less than $75,000 $75,000 to $99,999 $100,000 to $124,999 $125,000 to $149,999 $150,000 to $174,999 $175,000 to $199,999 $200,000 to $249,999 $250,000 to $299,999 $300,000 to $349,999 $350,000 to $399,999 $400,000 to $499,999 $500,000 or more Median price All Buyers 6% 6 7 10 9 8 14 10 8 6 8 9 $216,000 34 and younger 6% 8 8 13 11 8 15 9 7 5 7 5 $189,900 35 to 49 4% 4 6 7 7 8 14 10 9 8 9 14 $250,000 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 60 to 68 69 to 89 8% 6% 7% 6 7 5 6 7 7 7 10 9 9 8 11 9 7 12 14 14 12 13 11 12 5 9 8 5 6 4 7 5 9 10 10 5 $216,000 $215,000 $190,100 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-9 PURCHASE PRICE COMPARED WITH ASKING PRICE (Percentage Distribution) AGE OF HOME BUYER Percent of asking price: Less than 90% 90% to 94% 95% to 99% 100% 101% to 110% More than 110% Median (purchase price as a percent of asking price) All Buyers 10% 16 36 25 11 2 34 and younger 8% 15 34 27 14 2 35 to 49 10% 16 36 24 12 4 50 to 59 12% 16 38 25 8 2 60 to 68 12% 16 38 25 7 2 69 to 89 14% 20 34 24 6 2 98% 98% 98% 98% 97% 97% 2015 National Association of Realtors® Home Buyer and Seller Generational Trends CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-10 SIZE OF HOME PURCHASED (Percentage Distribution) AGE OF HOME BUYER All Buyers 1,000 sq ft or less 1,001 to 1,500 sq ft 1,501 to 2,000 sq ft 2,001 to 2,500 sq ft 2,501 to 3,000 sq ft 3,001 to 3,500 sq ft 3,501 sq ft or more Median (sq ft) 1% 15 28 24 14 9 8 1,870 34 and younger 1% 19 31 24 12 7 6 1,720 35 to 49 1% 11 22 24 18 12 14 2,100 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 1% 14 30 23 14 10 8 1,890 60 to 68 1% 16 30 25 13 9 7 1,800 69 to 89 * 18 28 28 13 8 5 1,800 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-11 NUMBER OF BEDROOMS AND BATHROOMS (Percentage Distribution) One bedroom Two bedrooms Three bedrooms or more Median number of bedrooms One full bathroom Two full bathrooms Three full bathrooms or more Median number of full bathrooms All Buyers 34 and younger 2% 16 82 3 16 62 22 2 2% 15 84 3 24 60 16 2 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 1% 9 89 3 12 57 31 2 50 to 59 1% 15 84 3 15 63 22 2 60 to 68 3% 24 73 3 13 64 23 2 69 to 89 1% 29 70 3 10 72 18 2 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-12 YEAR HOME BUILT (Median) 2013 2010 through 2012 2007 through 2009 2002 through 2006 1987 through 2001 1960 through 1986 1913 through 1961 1750 through 1912 Median All Buyers 16% 3 7 12 21 22 17 3 1993 34 and younger 14% 3 6 9 18 24 23 4 1985 AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 17% 16% 18% 3 2 3 8 9 7 12 13 13 21 19 24 20 23 22 15 17 12 3 2 2 1995 1994 1995 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 17% 1 8 14 26 24 8 1 1997 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-13 ENVIRONMENTALLY FRIENDLY FEATURES CONSIDERED "VERY IMPORTANT" (Percent of Respondents) AGE OF HOME BUYER 40% 39% 34 and younger 35 50to to49 59 60 to 68 36 34% 35% 40% 36% 35% 32 39 36 19 32 23 18 24 27 39 All Buyers 40% 36% cooling costs Heating and 34% Commuting costs 35% 32 Energy efficient appliances Energy 30% efficient lighting Environmentally friendly community features 23 25% 22 Landscaping for energy conservation 20%panels installed on home Solar 15% 22 14 10 18 19 2 22 26 11 25 7 9 1 2 25 27 11 25 13 19 2 14 9 7 7 2 12 11 10 10% 5% 24 22 19 7 2 1 10 11 2 0% All Buyers 34 and younger Heating and cooling costs Energy efficient appliances Environmentally friendly community features Solar panels installed on home 35 to 49 50 to 59 60 to 68 Commuting costs Energy efficient lighting Landscaping for energy conservation 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 13 2 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-14 CHARACTERISTICS OF HOME ON WHICH BUYER COMPROMISED (Percent of Respondents) Price of home Size of home Condition of home Distance from job Lot size Style of home Distance from friends or family Quality of the neighborhood Quality of the schools Distance from school None - Made no compromises Other compromises not listed All Buyers 34 and younger 23% 20 18 16 16 14 7 5 4 2 33 8 24% 24 19 19 22 18 9 6 7 2 23 7 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 24% 19 18 18 16 16 6 5 5 4 29 9 50 to 59 21% 19 17 12 13 15 7 4 1 1 37 9 60 to 68 18% 17 16 4 11 14 6 4 * * 45 7 69 to 89 22% 15 15 1 11 10 7 6 * * 48 8 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-15 EXPECTED LENGTH OF TENURE IN HOME PURCHASED (Percentage Distribution) All Buyers 1 year or less 2 to 3 years 4 to 5 years 6 to 7 years 8 to 10 years 11 to 15 years 16 or more years Don't Know Median 2% 3 9 3 14 5 25 39 12 34 and younger 1% 3 14 5 18 5 22 32 10 AGE OF HOME BUYER 35 to 49 50 to 59 2% 2% 3 2 9 7 3 2 15 13 5 6 27 30 36 39 10 15 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 3% 1 4 1 10 5 29 47 20 69 to 89 3% 1 3 1 10 8 18 58 15 CHARACTERISTICS OF HOMES PURCHASED Exhibit 2-16 FACTORS THAT COULD CAUSE BUYER TO MOVE (Percentage Distribution) 50% All Buyers 46% 44% 23 18 45% 44% Move 45% with life changes* Never moving-forever home Move 40% with job or career change May desire better area/neighborhood 35% May outgrow home Will flip home 30% Other 26 25% 20% 9 7 2 6 24 23 18 10% 5% 7 1 1 11 6 8 6 2 13 11 10 9 2 36% 15 11 12 7 6069toto6889 44 36% 40 2 17 15 15% AGE OF HOME BUYER 34 and 47% younger 35 to 49 50 to 59 45% 46% 47% 11 17 40 25 26 24 15 36% 12 10 8 15 6 2 2 2 1 3 4 6 25 3 7 6 2 4 2 1 5 2 11 1 0% All Buyers 34 and younger Move with life changes* Move with job or career change May outgrow home Other 35 to 49 50 to 59 60 to 68 69 to 89 Never moving-forever home May desire better area/neighborhood Will flip home *Life changes: addition to family, marriage, children move out, retirement, etc. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 2 THE HOME SEARCH PROCESS Exhibit 3-1 Exhibit 3-2 Exhibit 3-3 Exhibit 3-4 Exhibit 3-5 Exhibit 3-6 Exhibit 3-7 Exhibit 3-8 Exhibit 3-09 Exhibit 3-10 Exhibit 3-11 FIRST STEP TAKEN DURING THE HOME BUYING PROCESS INFORMATION SOURCES USED IN HOME SEARCH LENGTH OF SEARCH WHERE BUYER FOUND THE HOME THEY PURCHASED BUYER INTEREST IN PURCHASING A HOME IN FORECLOSURE MOST DIFFICULT STEPS OF HOME BUYING PROCESS USE OF INTERNET TO SEARCH FOR HOMES ACTIONS TAKEN AS A RESULT OF INTERNET HOME SEARCH VALUE OF WEB SITE FEATURES MOBILE SEARCH BY FIRST-TIME AND REPEAT BUYERS SATISFACTION IN BUYING PROCESS 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-1 FIRST STEP TAKEN DURING THE HOME BUYING PROCESS (Percentage Distribution) All Buyers Looked online for properties for sale Contacted a real estate agent Looked online for information about the home buying process Talked with a friend or relative about home buying process Contacted a bank or mortgage lender Drove-by homes/neighborhoods Visited open houses Looked up information about different neightborhoods or areas (schools, local lifestyle/nightlife, parks, public transpo Contacted builder/visited builder models Contacted a home seller directly Looked in newspapers, magazines, or home buying guides Attended a home buying seminar Read books or guides about the home buying process Other AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 43% 15 12 44% 10 17 46% 12 13 43% 19 8 41% 21 7 32% 28 6 7 10 5 4 5 7 6 6 3 3 8 3 2 2 7 6 3 4 6 8 3 3 3 10 4 3 4 10 4 1 2 1 1 1 1 1 1 1 * 2 2 1 4 1 1 3 1 3 1 * 1 * 1 1 * * * * * * * 1 1 1 1 1 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-2 INFORMATION SOURCES USED IN HOME SEARCH (Percent of Respondents) Online website Real estate agent Mobile or tablet website or application Mobile or tablet search engine Yard sign Open house Online video site Home builder Print newspaper advertisement Home book or magazine Billboard Television Relocation company AGE OF HOME BUYER All Buyers 34 and younger 88% 87 50 48 94% 89 66 62 35 to 49 92% 87 59 57 50 to 59 88% 87 41 37 60 to 68 84% 87 30 28 69 to 89 65% 86 17 20 48 44 52 52 44 50 44 26 18 21 14 4 4 3 41 22 14 16 11 4 3 3 50 25 21 20 15 5 4 5 45 28 19 24 15 5 4 5 41 30 19 25 17 4 2 1 44 31 20 30 16 5 5 2 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-3 LENGTH OF SEARCH (Median) AGE OF HOME BUYER Number of Weeks Searched Number of Weeks Searched Before Contacting an Agent Number of homes viewed All Buyers 10 2 10 34 and younger 35 to 49 50 to 59 60 to 68 11 11 8 8 3 10 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 3 10 2 10 2 10 69 to 89 8 2 8 THE HOME SEARCH PROCESS Exhibit 3-4 WHERE BUYER FOUND THE HOME THEY PURCHASED (Percentage Distribution) All Buyers Internet 43% Real estate agent 33 Yard sign/open house sign 9 Friend, relative or neighbor 6 Home builder or their agent 5 Directly from sellers/Knew the sellers 3 Print newspaper advertisement 1 Home book or magazine * Other 1 34 and younger 51% 31 7 5 4 2 * * 1 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 69 to 89 49% 39% 34% 24% 28 36 39 37 8 8 8 17 4 6 6 11 6 5 8 5 3 3 2 3 1 1 2 3 * * 1 * 1 * 1 1 THE HOME SEARCH PROCESS Exhibit 3-5 BUYER INTEREST IN PURCHASING A HOME IN FORECLOSURE (Percent of Respondents) AGE OF HOME BUYER All Buyers Did not consider purchasing a home in foreclosure 53% Considered purchasing a home in foreclosure, but did not: Could not find the right home 27 The process was too difficult or complex 13 The home was in poor condition 12 The home price was too high 4 The neighborhood was undesirable 4 Financing options were not attractive 3 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 41% 50% 54% 68% 79% 35 15 17 5 5 5 29 15 10 5 3 4 24 15 11 4 5 2 19 8 7 3 3 2 14 5 7 1 2 2 THE HOME SEARCH PROCESS Exhibit 3-6 MOST DIFFICULT STEPS OF HOME BUYING PROCESS (Percent of Respondents) All Buyers Finding the right property Paperwork Understanding the process and steps Getting a mortgage Saving for the down payment Appraisal of the property No difficult steps Other AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 53% 24 58% 27 54% 25 48% 23 49% 21 48% 18 16 14 12 5 16 6 27 16 22 6 9 5 15 14 15 6 12 5 8 14 5 5 20 7 7 12 3 3 24 6 7 9 1 4 30 5 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-7 USE OF INTERNET TO SEARCH FOR HOMES 100% All Buyers 34 and younger 12% 90% 35 to 49 80% 50 to 59 60 to 70% 68 69 to 60% 89 50% 40% 80% 11% 84% 12% 79% 15% FrequentlyOccasionally 80% 12% 84% 11% 79% 12% 15% 22%73% 62% 22% 46% 18% 18% 73% 62% 30% 46% 20% 10% 0% All Buyers 34 and younger 35 to 49 50 to 59 Frequently Occasionally 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 THE HOME SEARCH PROCESS Exhibit 3-8 ACTIONS TAKEN AS A RESULT OF INTERNET HOME SEARCH (Percent of Respondents Among Buyers Who Used the Internet) Drove by or viewed home Walked through home viewed online Found the agent used to search for or buy home Requested more information Looked for more information on how to get a mortgage and general home buyers tips Pre-qualified for a mortgage online Contacted builder/developer Applied for a mortgage online Found a mortgage lender online All 34 and Buyers younger 76% 80% 64 66 26 25 22 28 13 13 8 8 7 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 21 13 7 9 9 AGE OF HOME BUYER 35 to 49 77% 66 24 21 13 14 8 8 8 50 to 59 60 to 68 69 to 89 79% 68% 67% 68 63 59 21 30 36 20 19 21 7 13 9 10 7 7 14 12 9 6 4 11 9 5 5 THE HOME SEARCH PROCESS Exhibit 3-09 VALUE OF WEB SITE FEATURES (Percentage Ranking Feature "Very Useful" Among Buyers Who Used the Internet) Photos Detailed information about properties for sale Interactive maps Virtual tours Neighborhood information Pending sales/contract status Real estate agent contact information Detailed information about recently sold properties Information about upcoming open houses Videos Real estate news or articles AGE OF HOME BUYER All Buyers 83% 34 and younger 88% 35 to 49 86% 50 to 59 86% 60 to 68 81% 69 to 89 74% 79 41 40 37 34 33 83 46 36 40 40 29 80 46 41 38 36 30 83 42 42 32 33 34 76 33 45 33 25 39 70 23 45 32 24 46 33 33 38 34 29 23 21 19 6 23 18 6 24 20 6 19 19 7 16 19 5 11 22 4 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-10 MOBILE SEARCH BY FIRST-TIME AND REPEAT BUYERS (Percent of Respondents Among those Who Used Mobile Search) All 34 and Buyers younger Searched with an iPhone Search with an iPad Searched with an Android Found my home with a mobile application Search with a different tablet Searched with a Windows based mobile device FoundQR myCode agent with a mobile Used that lead me to application more information on the property AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 69 to 89 52% 46 27 27 10 58% 45 32 31 10 52% 46 28 26 10 49% 51 19 20 9 35% 49 14 19 7 18% 36 9 14 9 6 4 3 5 4 3 7 5 2 6 3 6 7 2 6 15 5 5 2015 National Association of Realtors® Home Buyer and Seller Generational Trends THE HOME SEARCH PROCESS Exhibit 3-11 SATISFACTION IN BUYING PROCESS (Percentage Distribution) 70% Very Satisfied 56% 60% Somewhat Satisfied Somewhat Dissatisfied 50% Very Dissatisfied 40% 68% AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 69 68 to 89 59%53% 59% 52% 59% 59% 68% 37 35 28 30 24 53% 8 8 9 7 5 3 4 4 4 3 All Buyers 56% 52% 33 8 4 37 35 33 30 28 30% 24 20% 10% 8 8 4 9 8 4 3 7 4 5 4 0% All Buyers 34 and younger Very Satisfied 35 to 49 Somewhat Satisfied 50 to 59 60 to 68 Somewhat Dissatisfied 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 Very Dissatisfied 3 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-1 Exhibit 4-2 Exhibit 4-3 Exhibit 4-4 Exhibit 4-5 Exhibit 4-6 Exhibit 4-7 Exhibit 4-8 Exhibit 4-9 Exhibit 4-10 Exhibit 4-11 Exhibit 4-12 Exhibit 4-13 Exhibit 4-14 Exhibit 4-15 METHOD OF HOME PURCHASE AGENT REPRESENTATION DISCLOSURE BUYER REPRESENTATIVE ARRANGEMENT WITH AGENT WHAT BUYERS WANT MOST FROM REAL ESTATE AGENTS BENEFITS PROVIDED BY REAL ESTATE AGENT DURING HOME PURCHASE PROCESS HOW BUYER FOUND REAL ESTATE AGENT HOW TIMES CONTACTED AGENT BEFORE RECEIVED RESPONSE AND ORIGINAL FORM OF CONTACT NUMBER OF REAL ESTATE AGENTS INTERVIEWED BUYER USE OF ONLINE AGENT RECOMMENDATIONS, BY MILES MOVED MOST IMPORTANT FACTORS WHEN CHOOSING AN AGENT AGENT SKILLS AND QUALITIES CONSIDERED 'VERY IMPORTANT' IMPORTANCE OF AGENT COMMUNICATIONS SATISFACTION WITH REAL ESTATE AGENT SKILLS AND QUALITIES WOULD BUYER USE REAL ESTATE AGENT AGAIN OR RECOMMEND TO OTHERS HOW MANY TIMES BUYER RECOMMENDED TYPICAL AGENT 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-1 METHOD OF HOME PURCHASE (Percentage Distribution) AGE OF HOME BUYER Through a real estate agent or broker Directly from builder or builder's agent Directly from the previous owner Knew previous owner Did not know previous owner All Buyers 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 88% 90% 88% 87% 86% 84% 7 5 6 7 9 9 5 4 6 7 5 6 3 2 4 5 3 3 2 2 2 2 2 3 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-2 AGENT REPRESENTATION DISCLOSURE (Percentage Distribution) Disclosure Statement Signed? Yes, at first meeting Yes, when contract was written Yes, at some other time No Don’t know All Buyers 27% 20 12 24 17 34 and younger 22% 19 14 26 19 AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 25% 31% 30% 21 22 22 15 11 9 26 19 22 14 17 17 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 34% 20 5 26 16 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-3 BUYER REPRESENTATIVE ARRANGEMENT WITH AGENT (Percentage Distribution) Yes, a written arrangement Yes, an oral arrangement No Don't know All Buyers 34 and younger 40% 37% 19 19 29 27 13 18 AGE OF HOME BUYER 35 to 49 50 to 59 43% 41% 17 18 28 31 12 10 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 40% 17 31 11 69 to 89 32% 23 37 8 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-4 WHAT BUYERS WANT MOST FROM REAL ESTATE AGENTS (Percentage Distribution) All Buyers Help find the right home to purchase Help buyer negotiate the terms of sale Help with the price negotiations Determine what comparable homes were selling for Help with paperwork Help determining how much home buyer can afford Help find and arrange financing Help teach buyer more about neighborhood or area (restaurants, parks, public transportation) Other 53% 12 11 8 6 4 3 2 1 AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 53% 48% 53% 58% 12 13 14 12 10 14 9 9 69 to 89 59% 9 9 7 8 9 6 9 6 8 4 12 4 5 2 5 3 4 3 2 4 1 3 2 2 2 2 2 1 2 2 1 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-5 BENEFITS PROVIDED BY REAL ESTATE AGENT DURING HOME PURCHASE PROCESS (Percent of Respondents) AGE OF HOME BUYER Helped buyer understand the process Pointed out unnoticed features/faults with property Improved buyer's knowledge of search areas Negotiated better sales contract terms Provided a better list of service providers Negotiated a better price Shortened buyer's home search Expanded buyer's search area Provided better list of mortgage lenders Narrowed buyer's search area None of the above Other All Buyers 34 and younger 63% 59 48 48 41 39 32 22 22 16 1 1 75% 64 46 51 42 36 31 23 26 15 1 1 *Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 62% 57 47 49 37 39 27 23 23 16 1 2 50 to 59 60 to 68 69 to 89 55% 56% 51% 58 55 53 49 52 45 44 48 42 45 48 38 39 41 42 37 33 36 22 24 19 21 20 15 17 17 19 * * * 1 2 2 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-6 HOW BUYER FOUND REAL ESTATE AGENT (Percentage Distribution) All Buyers Referred by (or is) a friend, neighbor or relative Used agent previously to buy or sell a home Internet Web site (without a specific reference) Visited an open house and met agent Saw contact information on For Sale/Open House sign Referred by another real estate agent/broker Personal contact by agent (telephone, e-mail, etc.) Referred through employer or relocation company Walked into or called office and agent was on duty Search engine Newspaper, Yellow Pages or home book ad Advertising specialty (calendar, magnet, etc.) Crowdsourcing through social media/knew the person through social media Direct mail (newsletter, flyer, postcard, etc.) Mobile or tablet application Saw the agent's social media page without a connection Other AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 40% 12 10 5 50% 7 11 5 39% 14 10 5 33% 15 8 5 31% 15 11 7 31% 14 9 5 5 5 3 5 5 4 6 5 6 5 9 7 4 3 4 4 4 7 3 3 5 4 1 * 2 1 1 * 1 1 * * 2 1 * * 3 1 1 * 4 2 1 * 3 1 2 * * * * * * 1 * * * * 1 * * * * * 1 1 * 11 * 10 * 11 * 12 * 12 1 11 *Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-7 HOW TIMES CONTACTED AGENT BEFORE RECEIVED RESPONSE AND ORIGINAL FORM OF CONTACT (Median, Percentage Distribution) Phone call E-mail Contacted friend/family Web form on home listing website Text message Through agent's website Social Media (FaceBook, Twitter, LinkedIn, etc.) Other Number of Times Contacted (median) All Buyers 56% 21 7 5 3 3 2 4 1 AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 48% 52% 59% 63% 71% 26 22 16 14 11 6 6 7 7 7 6 5 4 5 2 4 4 3 1 * 3 3 1 4 2 2 2 1 * * 5 6 8 6 7 1 1 1 1 1 *Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-8 NUMBER OF REAL ESTATE AGENTS INTERVIEWED (Percentage Distribution) All Buyers 34 and younger 67% 68% 68% 20 65%21 8 8 4 3 80% One 67% Two70% Three Four or more 60% AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 65% 68% 68% 68% 68% 21 20 20 9 8 8 6 4 5 69 to 89 72% 72% 18 8 2 50% 40% 30% 21 20 21 20 20 18 20% 10% 8 9 8 4 3 6 8 4 8 5 8 2 0% All Buyers 34 and younger 35 to 49 One Two 50 to 59 Three Four or more 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-9 BUYER USE OF ONLINE AGENT RECOMMENDATIONS, BY MILES MOVED (Percent Of Respondents) Used online recommendations and it influenced choice of agent Used online recommendations and it did not affect my agent choice Did not use online recommendations but would consider doing so next time Did not use online recommendations and would not consider using AGE OF HOME BUYER All Buyers 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 10% 10% 12% 10% 9% 9% 9 7 11 7 12 12 38 49 41 34 27 21 43 36 38 49 51 58 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-10 MOST IMPORTANT FACTORS WHEN CHOOSING AN AGENT (Percentage Distribution) Agent is honest and trustworthy Reputation of agent Agent is friend or family member Agent’s knowledge of the neighborhood Agent has caring personality/good listener Agent is timely with responses Agent seems 100% accessible because of use of technology like tablet or smartphone Agent’s association with a particular firm Professional designations held by agent Other All Buyers 23% 23 15 13 8 7 AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 26% 24% 19% 21% 21 22 26 22 17 14 17 12 11 15 13 20 8 8 8 7 8 7 7 6 69 to 89 17% 25 17 14 7 8 4 5 4 4 6 3 4 1 1 3 1 1 3 2 1 6 1 * 4 2 * 8 1 * *Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-11 AGENT SKILLS AND QUALITIES CONSIDERED 'VERY IMPORTANT' (Percent of Respondents) Honesty and integrity Knowledge of purchase process Responsiveness Knowledge of real estate market Communication skills Negotiation skills People skills Knowledge of local area Skills with technology All Buyers 34 and younger 97% 98% 93 95 94 95 91 91 86 87 83 83 80 78 78 73 45 42 AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 97% 99% 97% 93 92 92 95 96 94 91 92 91 87 89 85 85 85 78 81 81 83 78 81 84 43 45 48 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 95% 89 89 91 79 76 79 83 48 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-12 IMPORTANCE OF AGENT COMMUNICATIONS (Percent of Respondents) All Buyers Calls personally to inform of activities Sends postings as soon as a property is listed/the price changes/under contract Sends emails about specific needs Can send market reports on recent listings and sales Sends property info and communicates via text message Has a web page Has a mobile site to show properties Sends an email newsletter Advertises in newspapers Is active on Facebook Has a blog 79% AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 75% 77% 82% 85% 69 to 89 82% 69 59 71 60 71 62 72 62 64 54 60 49 51 51 54 55 46 47 45 29 25 10 6 6 1 51 29 26 9 3 7 1 46 32 27 8 5 7 2 47 31 26 10 8 5 1 39 27 21 11 9 3 * 30 27 22 15 14 3 2 *Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-13 SATISFACTION WITH REAL ESTATE AGENT SKILLS AND QUALITIES (Percent Ranking 'Very Satisfied') Honesty and integrity Knowledge of purchase process Knowledge of real estate market Responsiveness People skills Communication skills Knowledge of local area Skills with technology Negotiation skills All Buyers 87% 87 85 85 84 82 82 78 73 34 and younger 86% 86 83 84 81 81 79 76 70 AGE OF HOME BUYER 35 to 49 85% 84 83 83 83 80 80 77 70 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 89% 86 87 86 86 83 83 77 74 60 to 68 89% 90 88 87 87 86 88 80 77 69 to 89 93% 92 89 90 91 89 87 81 84 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-14 WOULD BUYER USE REAL ESTATE AGENT AGAIN OR RECOMMEND TO OTHERS (Percentage distribution) 80% 73% All Buyers 34 and younger 71% 70% 73% 70% 15 18 5 6 5 5 1 1 Definitely 70% Probably Probably Not 60% Definitely Not Don't Know 80% 80% AGE OF HOME BUYER 74% 35 to 49 50 to 59 60 to 68 71% 74% 80% 15 15 12 6 5 4 5 5 4 2 1 1 69 to 89 80% 12 4 3 1 50% 40% 30% 20% 10% 18 15 15 6 5 6 5 5 5 15 1 1 2 12 5 5 1 12 4 4 1 4 3 0% All Buyers 34 and younger Definitely Probably 35 to 49 Probably Not 50 to 59 Definitely Not 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 Don't Know 69 to 89 1 HOME BUYING AND REAL ESTATE PROFESSIONALS Exhibit 4-15 HOW MANY TIMES BUYER RECOMMENDED TYPICAL AGENT (Percentage distribution) All Buyers None One time Two times Three times Four or more times Times recommended since buying (median) 37% 17 18 11 17 34 and younger 36% 19 18 11 17 1 1 AGE OF HOME BUYER 35 to 49 50 to 59 36% 37% 16 15 18 20 13 9 17 19 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 1 60 to 68 41% 20 19 8 13 69 to 89 44% 14 16 11 17 1 1 FINANCING THE HOME PURCHASE Exhibit 5-1 Exhibit 5-2 Exhibit 5-3 Exhibit 5-4 BUYERS WHO FINANCED THEIR HOME PURCHASE PERCENT OF HOME FINANCED SOURCES OF DOWNPAYMENT EXPENSES THAT DELAYED SAVING FOR A DOWNPAYMENT OR SAVING FOR A HOME PURCHASE, BY AGE Exhibit 5-5 SACRIFICES MADE TO PURCHASE HOME Exhibit 5-6 DIFFICULTY OF MORTGAGE APPLICATION AND APPROVAL PROCESS Exhibit 5-7 BUYERS WHO HAD MORTGAGE APPLICATION REJECTED BY LENDER Exhibit 5-8 BUYER PREVIOUSLY SOLD A DISTRESSED PROPERTY (SHORT SALE OR FORECLOSURE) Exhibit 5-9 TYPE OF MORTGAGE Exhibit 5-10 TYPE OF LOAN Exhibit 5-11 BUYERS' VIEW OF HOMES AS A FINANCIAL INVESTMENT 2015 National Association of Realtors® Home Buyer and Seller Generational Trends FINANCING THE HOME PURCHASE Exhibit 5-1 BUYERS WHO FINANCED THEIR HOME PURCHASE (Percent of Respondents) 100% 88% All Buyers 90% 34 and younger 35 to80% 49 50 to 59 60 to70% 68 69 to 89 60% 97% 96% 88% 97% 96% 85% 72% 61% 85% 72% 61% 50% 40% 30% 20% 10% 0% All Buyers 34 and younger 35 to 49 50 to 59 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 FINANCING THE HOME PURCHASE Exhibit 5-2 PERCENT OF HOME FINANCED (Percentage Distribution) All Buyers Less than 50% 50% to 59% 60% to 69% 70% to 79% 80% to 89% 90% to 94% 95% to 99% 100% – Financed the entire purchase price with a mortgage Median percent financed 9% 3 5 12 23 15 21 14 34 and younger 4% 1 2 8 22 18 30 15 90% 93% 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 5% 10% 19% 1 4 8 4 6 7 12 16 15 26 26 21 17 12 8 22 15 10 12 12 12 90% 86% 80% 69 to 89 20% 10 11 12 18 7 7 16 78% FINANCING THE HOME PURCHASE Exhibit 5-3 SOURCES OF DOWNPAYMENT (Percent of Respondents Among those who Made a Downpayment) AGE OF HOME BUYER Savings Proceeds from sale of primary residence Gift from relative or friend Sale of stocks or bonds 401k/pension fund including a loan Inheritance Loan from relative or friend Individual Retirement Account (IRA) Equity from primary residence buyer continue to own Proceeds from sale of real estate other than primary residence Loan or financial assistance from source other than employer Loan from financial institution other than a mortgage Loan or financial assistance through employer Other All Buyers 34 and younger 65% 33 14 9 9 4 4 3 83% 14 25 11 7 4 6 2 35 to 49 72% 30 15 8 14 2 3 3 50 to 59 49% 43 8 8 11 4 3 4 60 to 68 52% 43 3 9 9 3 2 5 69 to 89 49% 50 1 8 2 4 * 3 2 1 2 4 4 1 2 1 2 1 5 3 1 2 1 1 * 1 1 1 4 1 1 3 * 1 5 1 1 3 1 * 3 2 * 3 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends FINANCING THE HOME PURCHASE Exhibit 5-4 EXPENSES THAT DELAYED SAVING FOR A DOWNPAYMENT OR SAVING FOR A HOME PURCHASE, BY AGE (Percent of Respondents Who Reported Saving for a Down Payment was Difficult) AGE OF HOME BUYER 35 to 49 50 to 59 All Buyers 34 and younger Share Saving for Downpayment was Most Difficult Task in Buying Process: Debt that Delayed Saving: 12% 22% 15% Student Loans Credit card debt Car loan Child care expenses Health care costs Other 46% 50 38 17 12 8 54% 35 30 10 7 15 23% 41 25 19 11 24 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 5% 3% 1% 11% 37 16 5 14 42 7% 21 9 4 13 58 1% 12 5 2 15 68 FINANCING THE HOME PURCHASE Exhibit 5-5 SACRIFICES MADE TO PURCHASE HOME (Percent of Respondents) All Buyers Cut spending on luxury items or non-essential items Cut spending on entertainment Cut spending on clothes Canceled vacation plans Earned extra income through a second job Sold a vehicle or decided not to purchase a vehicle Other Did not need to make any sacrifices 72% 56 45 24 13 12 4 54 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 34 and younger 35 to 49 50 to 59 60 to 68 45% 37% 26% 17% 36 28 18 11 29 21 15 10 10 14 11 8 8 7 4 3 7 5 5 6 2 3 2 2 42 49 64 72 69 to 89 8% 6 5 6 2 2 1 85 FINANCING THE HOME PURCHASE Exhibit 5-6 DIFFICULTY OF MORTGAGE APPLICATION AND APPROVAL PROCESS (Percentage Distribution Among those who Financed their Home Purchase) 34 AGE OF HOME BUYER 45 All Buyers an 35 to 49 50 to 60 59 to69 68to 89 42 18% ## 17% 19% 23%39 21% 26 30 26 24 21 16 42 40 45 42 39 44 15 15 13 16 17 20 45% 42 Much more difficult than expected40 Somewhat more difficult than expected 40% Not difficult/No more difficult than expected 35%than expected Easier 30 30% 26 26 24 25% 20% 23% 19% 18% 15 15% 15 17% 21 44 21% 17 16 20 16 13 15% 10% 5% 0% All Buyers 34 and younger 35 to 49 50 to 59 60 to 68 Much more difficult than expected Somewhat more difficult than expected Not difficult/No more difficult than expected Easier than expected 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 FINANCING THE HOME PURCHASE Exhibit 5-7 BUYERS WHO HAD MORTGAGE APPLICATION REJECTED BY LENDER (Percenage Distribution) 100% Was rejected by a90% lender (s) Did 80% not have application 70% rejected 60% All Buyers 96 4% AGE OF HOME BUYER 100 34 and younger 35 59 60 to 68 69 to 89 96 to 49 50 to 97 95 5% 4% 3% * * 96 95 96 97 100 100 100 50% 40% 30% 20% 10% 4% 5% 4% 3% 0% 0% 0% All Buyers 34 and younger 35 to 49 Was rejected by a lender (s) 50 to 59 60 to 68 Did not have application rejected 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 69 to 89 FINANCING THE HOME PURCHASE Exhibit 5-8 BUYER PREVIOUSLY SOLD A DISTRESSED PROPERTY (SHORT SALE OR FORECLOSURE) (Percentage Distribution) Sold distressed property Year sold distressed property (median) All Buyers 8% 2009 34 and younger 4% 2010 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 11% 9% 7% 2010 2009 2009 69 to 89 7% 2009 FINANCING THE HOME PURCHASE Exhibit 5-9 TYPE OF MORTGAGE (Percentage Distribution Among those who Financed their Home Purchase) Fixed-rate mortgage Fixed- then adjustable-rate mortgage Adjustable-rate mortgage Don't know Other All Buyers 92% 5% 3 * 1 34 and younger 93% 4% 2 * * * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME BUYER 35 to 49 50 to 59 60 to 68 92% 92% 89% 4% 6% 6% 4 3 4 * * * 1 * 1 69 to 89 89% 7% 4 * 1 FINANCING THE HOME PURCHASE Exhibit 5-10 TYPE OF LOAN (Percentage Distribution Among those who Financed their Home Purchase) AGE OF HOME BUYER 35 to 49 50 to 59 69% 64% 60% 64% 23 19 11 13 3 2 3 2 All Buyers 34 and younger 61% 56% 60% 22 28 56% 12 8 4 5 2 3 70% Conventional 61% FHA VA60% Don't Know Other 50% 70% 60 to 68 69 to 89 69% 70% 14 5 15 21 1 4 1 1 40% 28 30% 23 22 12 10% 21 19 20% 8 4 2 13 11 5 3 3 3 14 15 5 2 2 1 1 4 1 0% All Buyers 34 and younger Conventional 35 to 49 FHA 50 to 59 VA Don't Know 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 Other 69 to 89 FINANCING THE HOME PURCHASE Exhibit 5-11 BUYERS' VIEW OF HOMES AS A FINANCIAL INVESTMENT (Percentage Distribution) AGE OF HOME BUYER All Buyers Good financial investment Better than stocks About as good as stocks Not as good as stocks Not a good financial investment Don't know 79% 40 27 12 7 14 34 and younger 84% 42 30 12 4 12 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 50 to 59 82% 77% 39 40 30 26 13 12 6 8 12 15 60 to 68 77% 39 26 12 9 14 69 to 89 72% 38 20 15 9 19 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-1 Exhibit 6-2 Exhibit 6-3 Exhibit 6-4 Exhibit 6-5 Exhibit 6-6 Exhibit 6-7 Exhibit 6-8 Exhibit 6-9 Exhibit 6-10 Exhibit 6-11 Exhibit 6-12 Exhibit 6-13 Exhibit 6-14 Exhibit 6-15 Exhibit 6-16 Exhibit 6-17 Exhibit 6-18 Exhibit 6-19 Exhibit 6-20 Exhibit 6-21 Exhibit 6-22 Exhibit 6-23 AGE OF HOME SELLERS HOUSEHOLD INCOME OF HOME SELLERS ADULT COMPOSITION OF HOME SELLER HOUSEHOLDS NUMBER OF CHILDREN UNDER THE AGE OF 18 RESIDING IN HOME SELLER HOUSEHOLD RACE/ETHNICITY OF HOME SELLERS PRIMARY LANGUAGE SPOKEN IN HOME SELLER HOUSEHOLD FIRST-TIME OR REPEAT SELLER PROXIMITY OF HOME SOLD TO HOME PURCHASED LOCATION OF HOME SOLD TYPE OF HOME SOLD SIZE OF HOME PURCHASED COMPARED TO HOME RECENTLY SOLD NUMBER OF BEDROOMS AND BATHROOMS PRICE OF HOME PURCHASED COMPARED TO HOME RECENTLY SOLD PRIMARY REASON FOR SELLING PREVIOUS HOME SELLER WANTED TO SELL EARLIER BUT WAITED OR STALLED BECAUSE HOME WAS WORTH LESS THAN MORTGAGE TENURE IN PREVIOUS HOME DISTANCE BETWEEN HOME PURCHASED AND HOME RECENTLY SOLD METHOD USED TO SELL HOME SALES PRICE COMPARED WITH LISTING PRICE NUMBER OF WEEKS RECENTLY SOLD HOME WAS ON THE MARKET NUMBER OF TIMES ASKING PRICE WAS REDUCED INCENTIVES OFFERED TO ATTRACT BUYERS, BY NUMBER OF WEEKS HOME WAS ON THE MARKET SATISFACTION WITH THE SELLING PROCESS 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-1 AGE OF HOME SELLERS (Percentage Distribution) Millennials/Generation Y/Gen Next: Generation X: Younger Boomers: Older Boomers: Silent Generation: Year Born: 1980-1995 1965-1979 1955-1964 1946-1954 1925-1945 Age in 2014: 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 2015 National Association of Realtors® Home Buyer and Seller Generational Trends Percent in Category 15% 27 20 23 16 Median Age in Group 31 41 55 64 73 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-2 HOUSEHOLD INCOME OF HOME SELLERS (Percentage Distribution) AGE OF HOME SELLER Less than $25,000 $25,000 to $34,999 $35,000 to $44,999 $45,000 to $54,999 $55,000 to $64,999 $65,000 to $74,999 $75,000 to $84,999 $85,000 to $99,999 $100,000 to $124,999 $125,000 to $149,999 $150,000 to $174,999 $175,000 to $199,999 $200,000 or more Median income (2013) All Sellers 3% 5 5 6 7 8 9 10 15 10 7 4 12 $96,700 34 and younger 1% 4 3 6 8 8 14 11 21 11 5 5 4 $94,400 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 1% 1 2 3 5 6 6 12 17 14 8 5 20 $121,400 50 to 59 3% 4 3 5 6 5 8 9 13 13 11 5 15 $115,300 60 to 68 3% 5 8 10 10 11 9 9 13 7 5 2 9 $78,900 69 to 89 6% 12 9 11 10 9 9 11 10 5 2 1 5 $66,700 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-3 ADULT COMPOSITION OF HOME SELLER HOUSEHOLDS (Percentage Distribution) 88% All Sellers 74% 14 7 4 1 90% Married couple 80% 74% Single female Single male 70% Unmarried couple Other 60% 34 and younger 88% 75%6 2 5 1 AGE OF HOME SELLER 35 to 49 50 to 59 60 to 68 75% 70% 69% 9 18 22 70% 7 9 6 6 3 2 1 3 1 69 to 89 74% 15 69% 8 1 2 74% 50% 40% 30% 20% 10% 22 18 15 14 7 4 9 9 6 1 2 5 7 6 1 1 8 6 3 3 2 1 1 0% All Sellers 34 and younger 35 to 49 Married couple Single female 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Single male 60 to 68 Unmarried couple Other 69 to 89 2 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-4 NUMBER OF CHILDREN UNDER THE AGE OF 18 RESIDING IN HOME SELLER HOUSEHOLD (Percentage Distribution of Home Seller Households) 100% All Sellers None 67% 90% One 11 Two 80% 15 Three or more 7 67% 70% AGE OF HOME SELLER 34 and younger 35 to 49 50 to 59 60 to 68 35% 30% 83% 97% 83% 24 19 11 2 30 35 6 1 12 16 1 0 98% 97% 69 to 89 98% 1 1 1 * Less than 1 percent 60% 50% 35% 40% 35 30% 30 30% 24 19 20% 15 16 12 11 11 7 10% 6 1 2 1 0 1 1 0% All Sellers 34 and younger 35 to 49 None One 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Two Three or more 60 to 68 69 to 89 1 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-5 RACE/ETHNICITY OF HOME SELLERS (Percent of Respondents) AGE OF HOME SELLER All Sellers White/Caucasian 92% Black/African-American 3 Asian/Pacific Islander 4 Hispanic/Latino 2 Other 2 34 and younger 93% 1 2 5 1 35 to 49 87% 2 6 5 2 * Less than 1 percent Note: Respondents were permitted to select as many races and ethnicities as they felt applicable. The percentage distribution may therefore sum to more than 100 percent. 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 91% 3 3 4 3 60 to 68 95% 1 1 2 1 69 to 89 97% 1 1 2 * HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-6 PRIMARY LANGUAGE SPOKEN IN HOME SELLER HOUSEHOLD (Percentage Distribution) 100% English 90% Other AGE OF HOME 97%SELLER 100% 98% All Sellers 98% 2 34 and younger 100% * 35 to 49 97% 3 50 to 59 98% 2 98% 60 to 68 69 to 89 100% 98% * 2 100% 98% 80% 70% 60% 50% 40% 30% 20% 10% 2 3 0 2 2 0 0% All Sellers 34 and younger 35 to 49 English 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Other 60 to 68 69 to 89 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-7 FIRST-TIME OR REPEAT SELLER (Percentage Distribution) 100% seller First-time Repeat seller 90% All Sellers 30% 70 34 and younger 75% 25 AGE OF HOME SELLER 35 to 49 50 to 59 60 to 68 43% 20% 8% 57 81 92 69 to 89 11% 89 92 89 81 75% 80% 70 70% 57 60% 50% 43% 40% 30% 25 30% 20% 20% 8% 11% 10% 0% All Sellers 34 and younger 35 to 49 First-time seller 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Repeat seller 60 to 68 69 to 89 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-8 PROXIMITY OF HOME SOLD TO HOME PURCHASED (Percentage Distribution) 80% All Sellers Same state 68% 68% Same 15 70%region Other region 17 34 and younger 72% 72% 14 14 AGE OF HOME 77% SELLER 35 to 49 50 to 59 60 to 68 69 to 89 77% 67% 59% 65% 12 16 2067% 16 12 17 22 20 65% 59% 60% 50% 40% 30% 20% 15 20 17 14 14 16 12 17 22 20 16 12 10% 0% All Sellers 34 and younger 35 to 49 Same state 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Same region Other region 60 to 68 69 to 89 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-9 LOCATION OF HOME SOLD (Percentage Distribution) Suburb/Subdivision Small town Urban area/Central city Rural area Resort/Recreation area All Sellers 34 and younger 53% 17 14 14 3 49% 15 22 13 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME SELLER 35 to 49 50 to 59 61% 15 13 9 1 58% 17 12 12 1 60 to 68 69 to 89 49% 16 13 18 5 41% 24 13 18 6 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-10 TYPE OF HOME SOLD (Percentage Distribution) All Sellers 34 and younger Detached single-family home Townhouse/row house Apartment/condo in a building with 5 or more units Duplex/apartment/condo in 2 to 4 unit building Other 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 81% 6 5 2 6 82% 7 5 2 4 AGE OF HOME SELLER 35 to 49 50 to 59 60 to 68 83% 6 6 2 3 84% 4 3 1 7 77% 8 5 3 8 69 to 89 77% 5 6 2 11 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-11 SIZE OF HOME PURCHASED COMPARED TO HOME RECENTLY SOLD (Median Square Feet) 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 Size of home sold Size of home purchased 1,680 1,950 2,140 2,000 2,000 2,270 2,400 2,100 1,840 1,850 2015 National Association of Realtors® Home Buyer and Seller Generational Trends Difference 590 450 -40 -160 -150 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-12 NUMBER OF BEDROOMS AND BATHROOMS (Percentage Distribution) All Sellers 34 and younger One bedroom Two bedrooms Three bedrooms or more Median number of bedrooms One full bathroom Two full bathrooms Three full bathrooms or more Median number of full bathrooms 1% 13 86 3 16 58 26 2 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 3% 13 84 3 24 63 13 2 AGE OF HOME SELLER 35 to 49 50 to 59 1% 13 86 3 16 56 27 2 1% 11 89 3 14 49 37 2 60 to 68 69 to 89 2% 15 83 3 14 59 27 2 1% 14 85 3 11 68 22 2 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-13 PRICE OF HOME PURCHASED COMPARED TO HOME RECENTLY SOLD (Median) 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 Price of home sold Price of home purchased $171,800 $235,000 $267,000 $238,400 $240,000 $245,000 $304,000 $258,000 $225,900 $210,000 2015 National Association of Realtors® Home Buyer and Seller Generational Trends Difference $73,200 $69,000 -$9,000 -$12,500 -$30,000 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-14 PRIMARY REASON FOR SELLING PREVIOUS HOME (Percentage Distribution) AGE OF HOME SELLER Home is too small Job relocation Want to move closer to friends or family Neighborhood has become less desirable Change in family situation (e.g., marriage, birth of a child, divorce) Home is too large Moving due to retirement Upkeep of home is too difficult due to health or financial limitations Want to move closer to current job Can not afford the mortgage and other expenses of owning home To avoid possible foreclosure Other All Sellers 34 and younger 28% 15% 25 15 9 14 14 10 10 9 1 10 1 8 5 1 4 4 4 1 * * 7 6 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 29% 21 4 11 50 to 59 6% 19 9 11 60 to 68 6% 5 23 8 69 to 89 5% 1 28 6 14 4 1 14 13 5 7 15 19 6 16 11 1 7 5 5 7 1 * 1 3 * 6 5 * 8 4 * 6 5 * 12 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-15 SELLER WANTED TO SELL EARLIER BUT WAITED OR STALLED BECAUSE HOME WAS WORTH LESS THAN MORTGAGE (Percentage Distribution) AGE OF HOME SELLER All Sellers 34 and younger 35 to 49 50 to 59 60 to 68 16% 17% 23% 17% 11% 1 3 3 1 1 82 80 83 8075 75 82 89 100% Yes, and lived in home Yes, 90% but rented home to83others and lived elsewhere 80% home when I wanted No, sold to sell 70% 69 to 89 94 89 6% * 94 * Less than 1 percent 60% 50% 40% 30% 20% 10% 23% 17% 16% 17% 11% 3 1 3 1 6% 1 0 0% All Sellers 34 and younger Yes, and lived in home 35 to 49 50 to 59 Yes, but rented home to others and lived elsewhere 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 No, sold home when I wanted to sell HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-16 TENURE IN PREVIOUS HOME (Percentage Distribution) AGE OF HOME SELLER All Sellers 1 year or less 2 to 3 years 4 to 5 years 6 to 7 years 8 to 10 years 11 to 15 years 16 to 20 years 21 years or more Median 4% 9 12 11 20 20 9 16 10 34 and younger 4% 20 30 21 17 5 N/A N/A 5 N/A- Not Available 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 5% 10 14 11 27 26 5 2 9 50 to 59 4% 5 9 10 17 21 14 20 11 60 to 68 2% 6 6 7 17 19 14 29 13 69 to 89 2% 7 6 7 16 23 10 30 13 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-17 DISTANCE BETWEEN HOME PURCHASED AND HOME RECENTLY SOLD (Median Miles) AGE OF HOME SELLER 35 Distance All Sellers 20 34 and younger 15 35 to 49 12 50 to 59 20 35 60 to 68 35 35 69 to 89 35 30 25 20 20 20 15 15 12 10 5 0 All Sellers 34 and younger 35 to 49 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 60 to 68 69 to 89 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-18 METHOD USED TO SELL HOME (Percentage Distribution) AGE OF HOME SELLER Sold home using an agent or broker Seller used agent/broker only Seller first tried to sell it themselves, but then used an agent For-sale-by-owner (FSBO) Seller sold home without using a real estate agent or broker First listed with an agent, but then sold home themselves Sold home to a homebuying company Other * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends All Sellers 88% 87 2 9 8 1 1 2 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 87% 89% 86% 89% 90% 86 87 85 88 88 1 2 1 1 2 12 9 11 9 9 10 8 9 8 7 1 1 1 1 2 1 * 1 * * 1 2 3 2 1 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-19 SALES PRICE COMPARED WITH LISTING PRICE (Percentage Distribution of Sales Price as a Percent of List Price) AGE OF HOME SELLER Less than 90% 90% to 94% 95% to 99% 100% 101% to 110% More than 110% Median (sales price as a percent of listing price) All Sellers 11% 17 40 22 9 2 34 and younger 8% 16 42 23 9 1 35 to 49 8% 17 45 20 9 1 50 to 59 9% 15 37 26 10 2 60 to 68 15% 15 39 18 10 3 69 to 89 14% 22 34 21 6 3 97% 97% 98% 98% 97% 97% 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-20 NUMBER OF WEEKS RECENTLY SOLD HOME WAS ON THE MARKET (Percentage Distribution) AGE OF HOME SELLER Less than 1 week 1 to 2 weeks 3 to 4 weeks 5 to 6 weeks 7 to 8 weeks 9 to 10 weeks 11 to 12 weeks 13 to 16 weeks 17 to 24 weeks 25 to 36 weeks 37 to 52 weeks 53 or more weeks Median weeks All Sellers 6% 33 12 7 6 4 7 5 6 6 4 4 4 34 and younger 5% 36 14 5 9 5 7 4 6 3 4 2 4 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 35 to 49 5% 36 15 8 5 4 9 4 6 3 3 2 4 50 to 59 10% 31 12 7 7 4 5 5 4 7 4 4 4 60 to 68 7% 32 10 5 5 4 8 6 6 8 5 4 6 69 to 89 6% 31 8 9 8 4 5 5 5 8 5 8 6 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-21 NUMBER OF TIMES ASKING PRICE WAS REDUCED (Percentage Distribution) AGE OF HOME SELLER All Sellers 34 and younger None, did not reduce the asking price One Two Three Four or more 55% 25 11 5 4 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 55% 27 9 5 4 35 to 49 50 to 59 60 to 68 69 to 89 59% 24 10 4 4 58% 23 10 6 3 53% 23 14 6 4 50% 30 11 3 5 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-22 INCENTIVES OFFERED TO ATTRACT BUYERS, BY NUMBER OF WEEKS HOME WAS ON THE MARKET (Percent of Respondents) AGE OF HOME SELLER None Home warranty policies Assistance with closing costs Credit toward remodeling or repairs Other incentives, such as a car, flat screen TV, etc. Assistance with condo association fees Other All Sellers 64% 19 18 6 4 1 3 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 34 and younger 55% 23 27 7 4 * 3 35 to 49 50 to 59 60 to 68 67% 66% 63% 18 19 20 18 15 15 7 5 6 3 4 5 1 1 * 2 3 3 69 to 89 68% 15 13 5 5 1 2 HOME SELLERS AND THEIR SELLING EXPERIENCE Exhibit 6-23 SATISFACTION WITH THE SELLING PROCESS (Percentage Distribution) AGE OF HOME SELLER All Sellers 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 58% 55% 56% 60% 59% 64% 30 35 34 60% 28 27 59% 25 7 6 7 7 10 5 56% 55% 5 4 4 4 5 6 70% Very Satisfied Somewhat Satisfied 58% Somewhat Dissatisfied 60% Very Dissatisfied 64% 50% 40% 35 34 30 28 30% 27 25 20% 10% 7 5 6 7 4 10 7 5 4 4 5 0% All Sellers 34 and younger Very Satisfied 35 to 49 Somewhat Satisfied 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 Somewhat Dissatisfied 60 to 68 Very Dissatisfied 69 to 89 6 HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-1 Exhibit 7-2 Exhibit 7-3 Exhibit 7-4 Exhibit 7-5 Exhibit 7-6 Exhibit 7-7 Exhibit 7-8 Exhibit 7-9 Exhibit 7-10 METHOD USED TO FIND REAL ESTATE AGENT NUMBER OF AGENTS CONTACTED BEFORE SELECTING ONE TO ASSIST WITH SALE OF HOME DID SELLER USE THE SAME REAL ESTATE AGENT FOR THEIR HOME PURCHASE? HOME LISTED ON MULTIPLE LISTING SERVICE LEVEL OF SERVICE PROVIDED BY THE REAL ESTATE AGENT WHAT SELLERS MOST WANT FROM REAL ESTATE AGENTS, BY LEVEL OF SERVICE PROVIDED BY THE AGENT MOST IMPORTANT FACTOR IN CHOOSING A REAL ESTATE AGENT TO SELL HOME, BY LEVEL OF SERVICE PROVIDED BY THE AGENT METHODS REAL ESTATE AGENT USED TO MARKET HOME NEGOTIATING THE COMMISSION RATE OR FEE WITH THE REAL ESTATE AGENT WOULD SELLER USE REAL ESTATE AGENT AGAIN OR RECOMMEND TO OTHERS 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-1 METHOD USED TO FIND REAL ESTATE AGENT (Percentage Distribution) AGE OF HOME SELLER Referred by (or is) a friend, neighbor or relative Used agent previously to buy or sell a home Visited an open house and met agent Internet website (without a specific reference Personal contact by agent (telephone, email, etc.) Referred by another real estate or broker Saw contact information on For Sale/Open House sign All 34 and Sellers younger 35 to 49 50 to 59 60 to 68 69 to 89 38% 45% 38% 34% 38% 40% 22 23 26 23 21 17 5 5 3 5 7 5 4 5 6 3 4 2 4 4 3 5 5 2 4 4 4 4 3 3 3 1 3 4 3 4 Referred through employer or relocation company Direct mail (newsletter, flyer, postcard, etc.) 3 2 5 1 4 2 4 2 * 2 * 2 Walked into or called office and agent was on duty Newspaper, Yellow pages or home book ad Advertising specialty (calendar, magnet, etc.) Crowdsourcing through social media/knew the person through social media Saw the person's social media page without a connection Other 2 1 1 2 * * 1 1 * 2 * 1 2 1 1 3 2 * * * * * * * * 14 * 5 * 9 1 14 * 12 1 20 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-2 NUMBER OF AGENTS CONTACTED BEFORE SELECTING ONE TO ASSIST WITH SALE OF HOME (Percentage Distribution) AGE OF HOME SELLER One Two Three Four Five or more All Sellers 70% 17 8 3 2 34 and younger 72% 22 6 1 * 35 to 49 72% 17 7 3 1 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 50 to 59 72% 14 7 4 4 60 to 68 67% 17 11 2 3 69 to 89 71% 17 10 2 1 HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-3 DID SELLER USE THE SAME REAL ESTATE AGENT FOR THEIR HOME PURCHASE? (Percentage Distribution Among Sellers Who Used an Agent to Purchase a Home) AGE OF HOME SELLER 70% Yes No 60% All Sellers 51% 49 51% 49 50% 34 and younger 57% 57% 43 35 63%to 49 63% 37 50 to 59 47% 53 60 to 68 42% 58 53 69 to 89 40% 58 60 60 47% 43 42% 37 40% 40% 30% 20% 10% 0% All Sellers 34 and younger 35 to 49 50 to 59 Yes No 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-4 HOME LISTED ON MULTIPLE LISTING SERVICE (Percentage Distribution) AGE OF HOME SELLER All Sellers 34 and younger 90% 91% 89% 89% 5 5 4 7 100% Yes No 90% Don't know 80% 91% 35 to 49 50 to 59 90%89% 89% 4 6 6 5 60 to 68 90% 90% 6 4 69 to 89 90% 90% 5 5 70% 60% 50% 40% 30% 20% 10% 5 4 5 7 6 4 6 5 6 4 5 0% All Sellers 34 and younger 35 to 49 Yes No 50 to 59 Don't know 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 5 HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-5 LEVEL OF SERVICE PROVIDED BY THE REAL ESTATE AGENT (Percentage Distribution) AGE OF HOME SELLER All Sellers A broad range of services and management of most aspects of the home sale A limited set of services as requested by the seller The agent listed the home on the MLS and performed few if any additional services 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 79% 77% 76% 80% 80% 84% 9 13 10 9 7 8 12 10 14 11 13 8 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-6 WHAT SELLERS MOST WANT FROM REAL ESTATE AGENTS, BY LEVEL OF SERVICE PROVIDED BY THE AGENT (Percentage Distribution) Help seller market home to potential buyers Help sell the home within specific timeframe Help price home competitively Help find a buyer for home Help seller find ways to fix up home to sell it for more Help with negotiation and dealing with buyers Help with paperwork/inspections/preparing for settlement Help seller see homes available to purchase Help create and post videos to provide tour of my home Other All Sellers 23% 20 19 14 AGE OF HOME SELLER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 15% 23% 21% 26% 28% 21 22 25 16 20 25 20 16 18 15 12 12 16 15 19 13 5 16 5 12 6 15 4 12 4 7 5 3 2 4 3 3 2 2 1 3 4 5 1 * * * * 1 * * * 1 1 * 1 * Less than 1 percent 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-7 MOST IMPORTANT FACTOR IN CHOOSING A REAL ESTATE AGENT TO SELL HOME, BY LEVEL OF SERVICE PROVIDED BY THE AGENT (Percentage Distribution) AGE OF HOME SELLER Reputation of agent Agent is honest and trustworthy Agent’s knowledge of the neighborhood Agent is friend or family member Agent has caring personality/good listener Agent’s association with a particular firm Agent's commission Agent seems 100% accessible because of use of technology like tablet or smartphone Professional designations held by agent Other All Sellers 36% 19 15 13 4 4 4 34 and younger 40% 20 10 14 3 2 4 35 to 49 33% 23 13 13 4 2 7 50 to 59 36% 18 13 14 5 4 3 60 to 68 34% 17 18 13 4 5 2 69 to 89 40% 14 20 9 4 6 2 3 2 2 5 1 3 2 2 1 3 1 1 3 2 2 1 2 2 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-8 METHODS REAL ESTATE AGENT USED TO MARKET HOME (Percent of Respondents Among Sellers Who Used an Agent) AGE OF HOME SELLER All Sellers Multiple Listing (MLS) website Yard sign Real estate agent website Open house Real estate company website Realtor.com Third party aggregators Print newspaper advertisement Direct mail (flyers, postcards, etc.) Video Newspaper website Social networking websites (e.g. Facebook, Twitter, etc.) Other Web sites with real estate listings (e.g. Google, Yahoo) Real estate magazine Online Classified Ads Real estate magazine website Video hosting Web sites (e.g. Youtube, etc.) Television Other 89% 71 51 47 44 43 33 13 12 11 9 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 90% 91% 89% 89% 87% 72 70 74 71 69 56 49 54 51 44 39 45 52 46 53 43 47 49 44 36 43 51 44 38 34 40 40 35 32 16 9 11 11 15 20 14 12 12 11 12 5 10 12 12 14 7 8 7 10 12 9 14 13 11 7 2 8 7 7 6 9 5 4 6 6 5 6 5 11 7 9 5 9 9 8 8 7 10 11 9 3 1 3 3 2 1 3 1 2 4 2 3 2 1 4 2 1 3 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-9 NEGOTIATING THE COMMISSION RATE OR FEE WITH THE REAL ESTATE AGENT (Percentage Distribution) All Sellers Real estate agent initiated discussion of compensation Client brought up the topic and the real estate agent was able and willing to negotiate their commission or fee Client brought up the topic and the real estate agent was unwilling or unable to negotiate their commission or fee Client did know commissions and fees could be negotiated but did not bring up the topic Client did not know commissions and fees could be negotiated AGE OF HOME SELLER 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 46% 46% 46% 44% 48% 47% 21 14 23 25 21 22 7 4 6 7 7 10 11 12 13 10 10 9 15 23 12 14 14 11 2015 National Association of Realtors® Home Buyer and Seller Generational Trends HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-10 WOULD SELLER USE REAL ESTATE AGENT AGAIN OR RECOMMEND TO OTHERS (Percentage Distribution) AGE OF HOME SELLER 80% All Sellers 34 and younger 68% 63% 69% 15 20 63% 8 8 7 7 2 3 Definitely 68% 70% Probably Probably Not Definitely Not 60% Don't Know/ Not Sure 35 to 49 68% 69% 15 7 7 2 50 to 59 60 to 68 69 to73% 89 68% 68% 73% 68% 14 15 13 9 6 7 7 9 7 2 2 1 50% 40% 30% 20 20% 10% 15 15 8 7 87 9 7 7 3 2 15 14 7 2 13 6 9 7 7 2 2 1 0% All Sellers 34 and younger Definitely Probably 35 to 49 Probably Not 50 to 59 Definitely Not 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 60 to 68 69 to 89 Don't Know/ Not Sure HOME SELLING AND REAL ESTATE PROFESSIONALS Exhibit 7-13 HOW MANY TIMES SELLER RECOMMENDED TYPICAL AGENT (Percentage distribution) All Sellers None One time Two times Three times Four or more times Times recommended since buying (median) 39% 15 18 10 18 34 and younger 38% 16 19 10 18 1 1 2015 National Association of Realtors® Home Buyer and Seller Generational Trends AGE OF HOME SELLER 35 to 49 50 to 59 60 to 68 33% 38% 42% 14 12 17 20 17 18 12 13 8 21 20 16 1 1 1 69 to 89 44% 16 19 8 13 1 Methodology In July 2014, NAR mailed out a 127-question survey using a random sample weighted to be representative of sales on a geographic basis to 72,206 recent home buyers. The recent home buyers had to have purchased a home between July of 2013 and June of 2014. A total of 6,572 responses were received from primary residence buyers. After accounting for undeliverable questionnaires, the survey had an adjusted response rate of 9.4 percent. Consumer names and addresses were obtained from Experian, a firm that maintains an extensive database of recent home buyers derived from county records. Information about sellers comes from those buyers who also sold a home. All information in this Profile is characteristic of the 12-month period ending June 2014, with the exception of income data, which are reported for 2013. In some sections comparisons are also given for results obtained in previous surveys. Not all results are directly comparable due to changes in questionnaire design and sample size. Some results are presented for the four U.S. Census regions: Northeast, Midwest, South and West. The median is the primary statistical measure used throughout this report. Due to rounding and omissions for space, percentage distributions may not add to 100 percent. The definitions of the generations used to distinguish home buyers and sellers were based on a study published in the REALTOR® University’s Center for Real Estate Studies journal article titled, Generational Trends in Homeownership: An Era of Renters? by Glenn E. Crellin. Additional splitting of older baby boomer age groups and younger baby boomer age groups was modeled on research from the Pew Research Center, Generations 2010. Millennials/Gen Y/Gen Next: Gen X: Younger Boomers: Older Boomers: Silent Generation: Year Born: 1980-2000 1965-1979 1955-1964 1946-1954 1925-1945 Age in 2013: 34 and younger 35 to 49 50 to 59 60 to 68 69 to 89 2015 National Association of Realtors® Home Buyer and Seller Generational Trends 114