Job Description
Job Title: ICT Configuration Analyst
Location: Glasgow
Salary: circa £20,000
Details
The ICT Configuration Analyst will be responsible for maintaining the ICT Operation CMDB &
Operations SAM. The ICT Configuration Analyst will also be responsible for maintaining CI
items both hardware & software assets.
This role is within a continually changing environment, requiring the ability to organise a
challenging workload coupled with the flexibility to deal with a continual change in priorities
to meet the business needs.
The main duties of the role will include:
Job Purpose
 Maintain ICT Operation CMDB (Configuration Mgt Database)
 Maintain ICT Operations SAM (Software Asset Management Database)
 Maintain & control hardware & software assets.
 Report all incidents of non-compliance to ICT Service Transition Manager
 Support other ICT Infrastructure disciplines
Key Accountabilities
 Maintain the CMDB & SAM with a high standard of accuracy where all ICT services &
Infrastructure components are recorded & monitored for company wide use.
 Liaise with the other ICT Operations & SLC departments, specifically Procurement &
Finance, to ensure all items are correctly recorded.
 Maintain the ICT Configuration Management procedures, working instructions &
workflows.
 Provide accurate information on hardware, software / licenses & their
documentation to support all other service management processes and purchase
decisions.
 Provide management reports on a regular & ad-hoc basis.
 Monitor & analyse Altiris, Vspher, Tripwire or BMC data to determine requirements
for software removal or upgrade.
 Manage the software library - media updates, booking software in & out
 Conduct ad-hoc audits of equipment in Comms Rooms, analyse any hardware
anomalies in the CMDB & discuss / resolve with relevant support teams.
 Be responsible for the CMDB & SAM structure working with colleagues as
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appropriate to ensure it is fit for purpose to accommodate ongoing requirements.
Maintain 3rd party hardware maintenance details within the CMDB & inform support
& finance teams of contract expiry & renewals.
Verify the CI records against the Infrastructure & correct any exceptions
Essential Skills / Experience / Qualifications
 ITIL Foundation V3 accreditation
 Experience of Assyst application or equivalent tool
 Experience of Phoenix Dashboard or equivalent SAM
 Experience of Altiris or equivalent discovery tools
 Experience in the use of Crystal Reports or equivalent reporting tool
 Experience of working to set procedures
 Ability to be proactive and use initiative
About SLC
Student Loans Company is a non-profit making Government-owned organisation set up in
1989 to provide loans and grants to students in universities and colleges in the UK. We are
responsible, in partnership with Local Authorities in England and Wales, the Student Awards
Agency for Scotland, the Education and Library boards in Northern Ireland, the Higher
Education Institutions and HM Revenue & Customs, for student support delivery in the UK.