Thank you for requesting an application pack for the post of:
INFORMATION COMMUNICATION & TECHNOLOGY MANAGER (REF: ICTMGR0112)
Please find enclosed:
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Application Form
Job description and Personnel Specification
Monitoring questionnaire
General terms and conditions
Completed application forms should be returned to:
The Human Resources Department
National Museums Northern Ireland
Ulster Folk and Transport Museum
153 Bangor Road
Cultra
Holywood
BT18 0EU
Alternatively completed application and monitoring forms can be returned by email to
hr@nmni.com.
The closing date for return of applications for the above post is 4.00pm on Friday,
3rd February 2012.
Applications received after the closing time and date will not be considered.
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General terms and conditions of employment
Information Communication and Technology Manager
The National Museums Northern Ireland was established by The Museums (Northern
Ireland) Order 1998 and comprises the constituent parts of the Ulster Museum, Ulster
Folk and Transport Museum, Ulster American Folk Park and Armagh County Museum.
This is an indication of the conditions of appointment and is not intended to be
exhaustive. A full list of details is provided within the contract of employment.
Contractual Terms
Hours and Attendance - This is a permanent, full time post and the successful
candidate will be expected to work 37 hours per week and in addition will be required to
be on an on-call rota.
Salary - The post is graded on the Staff Officer salary scale currently £27,111 - £30,520.
Appointment - This appointment is subject to satisfactory completion of enquiries into
health, character and criminal vetting procedures.
Fitness for Work - All applicants are required to be fit for the complete range of duties
as outlined and will be required to complete a Health Declaration Form.
Financial Benefits
Pension - Staff are eligible for membership of the Nuvos pension scheme as operated
by the Principal Civil Service Pension scheme. Further details of the terms and
entitlements under this scheme will be made available upon commencement with
National Museums NI (including information on the Life Assurance Policy)
Leave Entitlements
Annual Leave - In addition to 12 public holidays, annual leave entitlement will be 25
days, rising to 30 days after 5 years’ service.
Family Friendly Policies
Flexi - A flexi-time agreement is in operation which allows staff to determine their own
starting and finishing times within well defined limits, and by agreement with the line
manager
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Other types of leave – National Museums provides other paid and unpaid leave
dependent on service. These include maternity, paternity, parental leave and
compassionate leave. There is also a provision for granting sick leave with pay, details of
which are set out in the Civil Service Pay and Conditions of Service code.
Other
Learning and Development – National Museums promotes learning and development
opportunities within the organisation and provides opportunities for sabbaticals,
secondments and training.
Parking/Canteen – Free parking is provided for staff as are discounted canteen rates.
Healthcare – Private Healthcare is available via a third party HealthCare Society.
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National Museums Northern Ireland
Job Description
Job Title
Information Communication and Technology Manager
Grade:
Staff Officer
Salary Scale:
£27,111 - £30,520
Responsible to:
Head of ICT
Responsible for:
ICT Assistant
Overall Purpose of the Job:
Working directly to the Head of ICT, the postholder will be responsible for co-ordinating and providing
wide ranging support for the National Museums ICT services. Such services will include the maintenance
and support for networks and systems, hardware and software support, PC’s and associated peripherals
and operating systems.
The postholder will be expected to take a very pro-active role in developing and designing ICT solutions in
our galleries and exhibitions, and ensuring the efficient and effective delivery of information technology
and telecommunications systems for National Museums.
The postholder will also contribute to the development of the ICT strategy, standards, policies, and codes
of practice and play a key role in overseeing their implementation. In addition to this, the post is also very
much a hands on support position requiring a high level of technical knowledge and ability to apply this to
daily tasks.
Background:
National Museums Northern Ireland is an ambitious organisation delivering award-winning museum
services to more than 800,000 visitors annually. Capital investment of some £20 million is bringing
opportunities for an organisation committed to playing a key role in Northern Ireland’s future. Our mission
is to connect our collections, knowledge and public spaces with the widest possible audience, to inform
and inspire their understanding of the past, the present and the future of people, culture and places, and
of the natural environment here and across the world.
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National Museums Northern Ireland was established by The National Museums & Galleries (NI) Order
1998, and comprises the Ulster Museum, Ulster Folk & Transport Museum, Ulster American Folk Park and
Armagh County Museum. W5 is a wholly owned subsidiary operated under a separate management
structure.
Our sites are interconnected by a Wide Area Network (WAN). The existing infrastructure consists mainly
of a cluster of HP Blades running VMware ESX4.1 connected to a fibre attached Storage Area Network
[SAN] hosted at our Ulster Folk & Transport site. This WAN consists of a Microsoft Windows 2008 R2
Active Directory domain, hosting a variety of systems including Microsoft Exchange 2010; Microsoft SQL
2008 cluster; Microsoft IIS; Microsoft DFS, Citrix Access Gateway [CAG], Citrix XenDesktop, Ubuntu and
Oracle. Some of the applications that we host include the collections management system, ticketing,
bookings and resource management system and the integrated HR and payroll system, and the finance
system.
Duties and Responsibilities:
1. To co-ordinate and deliver the provision of a wide range of ICT support services on a day-to-day
basis, to include networks, servers and desktop support, managing and prioritising the work of the
technical team.
2. To ensure high levels of network security are maintained at all times, including systems, in line
with the Museums ICT Security Policy and Best Practice.
3. To manage all network support and management functions in conjunction with the Head of ICT,
to include firewall maintenance, virus prevention, hardware installation & configuration, server
configuration in a virtualised environment, third parties, troubleshooting; and ensuring that all
documentation is kept up to date.
4. To manage the day to day maintenance of hardware [Servers, PC’s, virtual desktops, printers,
firewalls, etc.], software support and network systems, internally and through the engagement of
appropriate external support providers.
5. To provide installation and maintenance support to system owners for a range of corporate and
departmental databases / systems.
6. To manage the day to day maintenance [hardware and software] of any technology solutions in
the various exhibitions and galleries across National Museums.
7. To co-ordinate the licensing of software throughout the organisation, ensuring that good
operational procedures are in place and that the organisation works within relevant guidelines.
8. To assist in the development of strategies, standards, procedures and codes of practice and
oversee their implementation and maintenance. To assist in the development of key documents
such as the IT Service Continuity Plan and the IT Policies and Procedures Manual.
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9. To manage the implementation and maintenance of effective backup strategies [including the use
of a variety of technologies such as replication, DFS and tape drive technologies] and business
continuity planning, including the testing of the plan on a regular basis.
10. Ability to test and install network cabling to cat6 standards.
11. To contribute technical expertise to the development of new IT systems, including technology
solutions for galleries and exhibitions.
12. To maintain a full inventory of IT resources and to provide timely information to the Head of ICT
to enable the maintenance and update of the Fixed Assets Register in respect of all IT equipment.
13. To assist the Head of ICT in the specification and procurement of new ICT hardware / software.
14. To assist in the development and delivery of the ICT training programme, ensuring that close ties
exist between the support and training functions.
15. To liaise with the Head of ICT in relation to the monitoring and review of hardware support
contracts with the principal aims of ensuring that all critical equipment is covered, that an
appropriate level of cover is provided, and that value for money is achieved.
16. To be a key member of the ICT Committee and other relevant ICT groups, deputising for the
Head of ICT as required.
17. To keep up to date with compliance with e-Government and other business initiatives.
18. The postholder may be required to work out of hours on occasion.
19. Any duties of an IT nature as may be required by the Head of ICT.
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National Museums Northern Ireland
Person Specification
Job Title
Information Communication and Technology Officer
Essential
1. A minimum of three years practical experience working in a role involving the provision of a wide
range of ICT technical support,
or
A minimum of two years practical experience working in a role involving the provision of a wide
range of ICT technical support, and a relevant qualification such as a HNC/HND in Computing or a
recent MCSE (Microsoft Certified Systems Engineer).
2. A proven track record of developing, implementing, managing and evaluating significant ICT
solutions.
3. Practical experience of more than two years in the following areas:
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Installation, configuring and managing clustered and stand-alone installations of VMware
ESX(i)
Installation and configuration of HP Blade hardware and firmware
Administering and managing a fibre attached Storage Area Network environment
Active Directory 2008 functional level administration
Configuring, managing and maintaining a Windows 2003/08 environment
Microsoft Exchange 2010 Administration
Microsoft Windows XP Professional and Windows 7
Commvault 9 administration or other backup solution
Microsoft Office 2010
Configuring and managing Local Area Networks [LAN’s], Wide Area Networks [WAN’s],
utilising Power over ethernet [POE] switches, VPN links and firewalls
4. Previous experience of fault finding and problem solving within a complex ICT environment.
5. A demonstrable ability to adapt to and learn new technologies as they emerge, for example open
source software.
6. Previous experience of managing multiple priorities.
7. Practical experience of planning and implementing an effective backup strategy including the use
of a variety of techniques, and test the plan on a regular basis.
8. Access to a form of transport to allow the needs of the post to be met.
9. Previous experience of supervising staff and managing the day to day support.
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Desirable
1. Practical experience in the following areas:
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Microsoft SQL Server 2008 administration
Microsoft IIS administration
Administering and maintaining Citrix Access Gateway [CAG]
Citrix XenDesktop administration
Oracle database administration
Ubuntu server administration
Linux operating system
Cisco and Fortigate switches
Blackberry Enterprise Server (express edition)
HP Flex-10
APC UPS systems
2. Previous experience of designing and developing reports using Crystal report writer.
3. Previous experience of developing user manuals and delivering training to a wide range of users.
4. Previous experience in contributing to the delivery of large ICT projects.
5. Experience of Apple Macintosh hardware and software.
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Ref. ICTMGR0112
Our jobs are like our museums, open to all.
Application Form for Information Communication & Technology Manager
Please complete this form accurately and in as much detail as possible, using typescript or BLACK INK.
Applications for this post will only be accepted on this form and CVs will not be accepted. Please note that
the closing date for the return of completed application forms is 4pm on Friday, 3rd February 2012.
PERSONAL DETAILS
Surname
Forenames
Title
Address
Postcode
Email address
Telephone Numbers
Home
Work
Do you require a work permit to work in the UK?
Mobile
Yes / No
If yes, please provide details
Do you have require any adjustments to take part in our selection process effectively?
Yes / No
If yes, please provide details
Please indicate any dates you will not be available for interview
ACADEMIC OR OTHER QUALIFICATIONS (Documentary Evidence will be required from the successful candidate)
School, college, university etc
Qualifications and date obtained
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MEMBERSHIP OF PROFESSIONAL/TECHNICAL BODIES
Name of Association or body
Status and date of membership
PRESENT/MOST RECENT POSITION
Employer’s Name
Address
Job Title
Date of appointment
Current or final salary
Notice required
Earliest available start date
Reason for leaving or seeking other employment
Brief outline of your duties/responsibilities (please continue on a separate sheet if necessary)
Page 10 of 20
OTHER PREVIOUS EMPLOYMENT (List previous employment starting with the most recent)
From
To
Employer’s name
and address
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Job title and main duties
Reason for leaving
and final salary
PART B OF APPLICATION FORM
Please explain in as much detail as possible how you feel you meet each of the criteria
outlined in the job description. It is important that you demonstrate how you satisfy the full
requirements of the post as the Museum will interview only those candidates who appear from the
information provided to have the best knowledge, skills and experience associated with the duties of the
post. Please use an additional sheet if required.
ESSENTIAL CRITERIA
1. Must have a minimum of three years practical experience working in a role involving the provision of a
wide range of ICT technical support,
Or
Possess a minimum of two years practical experience working in a role involving the provision of a
wide range of ICT technical support, and a relevant qualification such as a HNC/HND in
Computing or a recent MCSE (Microsoft Certified Systems Engineer).
2. Please outline in detail your knowledge and experience of developing, implementing, managing and
evaluating ICT solutions.
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3. Please outline in detail and give examples of your practical experience of more than two years in the
following areas:










Installation, configuring and managing clustered and stand-alone installations of VMware
ESX(i)
Installation and configuration of HP Blade hardware and firmware
Administering and managing a fibre attached Storage Area Network environment
Active Directory 2008 functional level administration
Configuring, managing and maintaining a Windows 2003/08 environment
Microsoft Exchange 2010 Administration
Microsoft Windows XP Professional and Windows 7
Commvault 9 administration or other backup solution
Microsoft Office 2010
Configuring and managing Local Area Networks [LAN’s], Wide Area Networks [WAN’s],
utilising Power over ethernet [POE] switches, VPN links and firewalls
4. Please outline and give examples of your experience of fault findings and problem solving within an
ICT environment.
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5. Please provide in detail and give examples of your ability to adapt to and learn new technologies as
they emerge.
6. Please outline in detail your experience of managing multiple priorities.
7. Please outline and give examples of your practical experience of planning and implementing an
effective backup strategy including the use of a variety of techniques, and test the plan on a regular
basis.
Page 14 of 20
8. Must require access to a form of transport to allow the needs of the post to be met.
9. Please outline in detail your experience of supervising staff and managing the day to day support.
Desirable
1. Please outline in detail and give your practical experience in the following areas:











Microsoft SQL Server 2008 administration
Microsoft IIS administration
Administering and maintaining Citrix Access Gateway [CAG]
Citrix XenDesktop administration
Oracle database administration
Ubuntu server administration
Linux operating system
Cisco and Fortigate switches
Blackberry Enterprise Server (express edition)
HP Flex-10
APC UPS systems
Page 15 of 20
2.
Please outline your knowledge and previous experience of designing and developing reports using
Crystal report writer.
3.
Please outline in detail and give examples of your experience of developing user manuals and
delivering training to a wide range of users.
4.
Please provide in detail your previous experience in contributing to the delivery of large ICT
projects.
5.
Please provide in detail and provide examples of your experience of Apple Macintosh hardware
and software.
Page 16 of 20
FURTHER INFORMATION
Please give details of any interests or activities outside work or any other information, which you consider
relevant to your application.
REFERENCES
Please give the names and addresses of two people who are able to provide references relating to your
work experience and suitability for the post for which you are applying. At least one referee should be a
previous employer and if possible your present or most recent employer.
For certain posts references may be taken up prior to interview.
contacted after interviews have taken place.
Name
Name
Address
Address
Tel. No.
Tel. No.
email
email
Position
Position
Your current employer will only be
HEALTH
Please note that if you are under consideration for appointment you will be required to complete a Health
Declaration Form and may have to attend a medical examination.
CRIMINAL RECORD
Please note that if you are under consideration for appointment you will be required to complete a
Criminal Convictions Declaration Form.
Declaration
I hereby certify that all the information given by me on this form is correct to the best of my knowledge,
that all the questions relating to me have been accurately and fully answered.
A candidate found to have knowingly given false information or to have wilfully suppressed any material
fact will be liable for disqualification or, if appointed, to dismissal.
Signature
Date
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National Museums Northern Ireland is committed to equal opportunity in employment. All
applications for employment are considered strictly on the basis of merit.
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MONITORING QUESTIONNAIRE
Post
ICT MANAGER
Reference
ICTMGR0112
National Museums Northern Ireland is committed to equality of opportunity as reflected in its Equal
Opportunities Policy and Equality Scheme and monitoring is the essential first step in this process. We
would therefore ask you to complete this form.
1a
Date of Birth
2
Gender
Male

Female

3
Martial Status
Single

Married

Widowed

Separated

4
5
Ethnic Origin
Disability
1b
White
National Insurance Number
Indian
Divorced

Pakistani
Black African

Black Caribbean

Black Other

Irish Traveller

Mixed Ethnic Group

Bangladeshi

Chinese

Other, please specify
The Disability Discrimination Act 1995 defines a disabled person as someone with a
physical or mental impairment which has a substantive and long-term adverse effect
on his/her ability to carry out normal day-to-day activities.
Having read this definition do you consider that you are a disabled person or that you
have a disability?
Yes

No

If you have answered ‘Yes’ to the above question please tick the appropriate boxes
below to indicate the nature of your disability (tick as many as apply to you):
Visual
Impairment

Mental
Health
Difficulty

Reduced
Physical
Capacity

Hearing Impairment

Learning Disability


Physical
Coordination Difficulties

Mobility Impairment
Speech Impairment
Other, please specify
Page 19 of 20
Severe Disfigurement


6
Community
Background
To demonstrate our commitment to equality of opportunity in employment we need to
monitor the community background of applicants and employees, as required by the
Fair Employment and Treatment (NI) Order 1998.
Regardless of whether we practice religion, most of us in Northern Ireland are seen as
either Roman Catholic or Protestant. We therefore ask you to indicate your community
background below. If you do not complete this section we are encouraged to use the
‘residuary method’ of monitoring, which means that we can make a determination on
the basis of personal information on file or your application form.
Protestant
Community
7
Religious Belief

Roman Catholic
Community

Neither

In support of Section 75 of the Northern Ireland Act 1998, National Museums Northern
Ireland monitors the Religious Belief of applicants and employees. We recognise that
there may be occasions where Religious Belief differs to perceived Community
Background, especially where the residuary method has been used to make a
determination.
In order to ensure that our records are correct, please indicate your Religious Belief by
ticking one box below.
8
Dependents
Christian

Muslim

Hindu

Sikh

Jewish

Buddhist

None

Other, please specify
We understand persons with dependants to be those with personal responsibility for
the care of a child, the care of a person with an incapacitating disability and/or the care
of a dependant elderly person.
Do you have dependants?
Yes
9
Age

No

To demonstrate our commitment to equality of opportunity in employment we need to
monitor the age group of applicants and employees, as required by the Employment
Equality (Age) Regulations (NI) 2006.
We therefore ask you to indicate your age grouping by ticking the appropriate box
below.
16 – 29

30 – 44

70 – 74

75 +

45 – 59

How did you hear
about this
vacancy?
The above information will be used for Equal Opportunities Monitoring only.
The questionnaire will be kept separate from the application form and the selection panel will not have
access to it.
Thank you for your co-operation in completing this questionnaire.
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