JOB DESCRIPTION
Position:
Service Coordinator – Adult Support
Team:
Nelson
Location:
Nelson
Hours of Work:
As specified in employment agreement
Reports To:
Team Leader
Our Vision
CCS Disability Action has a vision that every disabled person will be included in the
life of their family and community.
To achieve our vision we are taking action to make Aotearoa/New Zealand a society
where everyone plays their part to include all people - family members, friends,
Hapu, Iwi, educators, health workers, business people, employers, councils,
Government, community agencies and the public.
Our Purpose
To strengthen communities and provide support so people with disabilities are
included in the life of their family and in their community.
We Value
 Mauri, the unique lifeforce of each person

Disabled peoples’ leadership

The connections of family, whanau and community

The common ground between us and also our differences

The allies and partners in our work
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Purpose of the Position
‘Supported Lifestyles’ lie at the heart of the agency’s strategic directions. This is a
‘person centred’ holistic approach to supporting children, young people, their
family/whanau and adults with disabilities (referred to here as people or service
users) so that they are empowered and enabled to achieve their lifestyle goals.
These goals may include school inclusion, accommodation, employment and leisure.
Service Coordinators work with people to explore their ‘supported lifestyles’ options
and turn goals into reality.
Also see Appendix 1.
Functional Relationships







People, their family/whanau and support networks
Agencies/individuals from state sector services
Community organisations and groups
Government and other Contracting Agencies
CCS Disability Action Staff and Managers
CCS Disability Action Local Advisory Committee
CCS Disability Action Staff National Office and other Branches
Key Tasks, Outcomes and Measures
1. Provide people with accurate information about supports, resources and
entitlements available from CCS Disability Action and other sources. Where
CCS Disability Action is not the appropriate agency to meet support needs,
refer the person to an alternative appropriate provider.
Outcomes
Measures
People and families access appropriate  Numbers engaging with our service
resources and information
 Number of links and referrals made
with and to other agencies
2. With each person, develop a plan that explores the person’s needs, hopes
and ambitions as appropriate to their life stage and that also meets the
requirements of any referring contractor. This may include but need not be
limited to:
o
o
o
o
Education
Accommodation
Employment
Leisure
The plan will describe their support networks, support and advocacy
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needs, vulnerabilities and safeguards and the steps required to achieve
their goals. The plan will be regularly reviewed with the person.
Outcomes
Measures
Right relationship with people using People’s feedback
services
Contract requirements understood and 
met

Benecura database entry
Proposals, reports and plans
Well targeted , regularly reviewed service Number and quality of plans outlining:
user driven plans
 goals
 vulnerabilities
 safeguards
 reviews and progress on goals
3. When assisting people to select their goals and ambitions, encourage them
to access regular mainstream inclusive community opportunities where
they will be active and valued participants able to self advocate.
Outcomes
People increase their participation and
experience of mainstream education,
community living, employment and
leisure options of choice
Measures
 Number of plans where these aims
are listed as goals
 Progress on these goals
Increase in valued roles and
opportunities for people to develop
relationships in mainstream and
community settings
People increase in confidence and ability
to self advocate


Number of people making this report
People’s stories

Number of people who have self
advocated
 People’s stories
4. With the person identify and establish appropriate and empowering support
people and networks to enable them to achieve their goals.
Outcomes
Measures
People are empowered and supported to  Number of people supported by paid
achieve their goals.
workers
 Number of people supported by
informal networks
 Number
of
people
who
end
relationship with our service and self
manage their supports
 People’s stories
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5. When needed, organise for the provision of a Community Support or other
similar service. This involves establishing with the person a clear ‘Task
Description’ defining the support required. It may also involve being part of
a recruitment process and managing the induction, supervision and
performance review of support workers.
Outcomes
Measures
People are assisted to live the lifestyles  Number of people supported by our
of their choice and to achieve their goals
support services
through good matches with support staff
 People’s feedback about the quality of
their support service
Support Staff who deliver a quality  Number of support staff recruited
service
 Support Staff induction feedback
 Support staff supervision frequency
and content
 Support staff performance reviews
6. Maintain effective advocacy and networking relationships within CCS
Disability Action and with external community providers and other key
people.
Outcomes
Further development of positive attitude
changes resulting in an increase in
mainstream and inclusive community
options for disabled people
Measures
 Number and range of community links
 Number of advocacy issues referred
to Team Leader
 Number
and
range
of
new
mainstream
and
community
opportunities for people
 People’s stories
7. Jointly with the Team Leader, develop a personal Work Plan for the year.
This will detail any personal development goals and outline any specific
work or project involvement over and above this job description that
contribute further to the achievement of the agency’s national strategic
directions. This may also be documented in the Team’s Service Plan.
Participation in supervision, annual performance review, quarterly work
plan reviews and training opportunities will support this Work Plan.
.
Outcomes
Measures
Clear understanding of role in the agency
 Work Plan
and any personal development goals
 Work Plan reviews
Sound practice and professional and
 Supervision contract
cultural development.
 Supervision records
 Performance review records
 Professional
and
cultural
development record and goals
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8. Jointly with the Team Leader, monitor quality of service delivery and
workload ensuring an equitable and rewarding balance.
Outcomes
Measures
Maintenance of quality service responses  People’s stories
 People’s feedback
Equitable
caseload
compared
to  Caseload numbers and complexity
colleagues
9. Implement CCS Disability Action policy and practice guidelines
Outcomes
Measures
Service delivery is of a high safe  Compliance with guidelines
standard
 Supervision reports
10. Comply with Branch Contract and other Reporting requirements
Outcomes
Measures
Timely return of service contract report  Benecura data entry
statistics
11. Attend and contribute to Team and other CCS Disability Action meetings,
events and programmes.
Outcomes
Measures
Increased commitment to the purpose  Meeting attendance and contributions
vision and values of the agency through  Involvement
in
events
and
participation
programmes
12. Be committed to the further development of your own and the Region’s
bicultural development
Outcomes
Better services to Maori as bicultural
knowledge and responsiveness is
increased
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Measures
 Training attended
 Number of links with Maori providers
 Maori worked with in culturally
appropriate ways
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13. Be committed to the further development of your own and the Region’s
ability to respond to Pacific Island and refugee and migrant communities
Outcomes
Measures
Better services to Pacific Island and  Training attended
refugee and migrant communities as  Number of links with Pacific island
cultural knowledge and responsiveness
and refugee and migrant community
is increased
providers
 Pacific islanders worked with in
culturally appropriate ways
 Refugee and migrant people worked
with in culturally appropriate ways
14. Be committed to up-skilling in Information and related technologies
Outcomes
Better service delivery recording and
communication as a result of increasing
competence with computer and other
technologies
Measures
 Computer and related technology use
 Training identified
 Training attended
15. Fulfil any other duties required by and negotiated with management.
Outcomes
Measures
The agency is able to respond flexibility  Tasks negotiated
to changing needs
I have read and understood the above Job Description and accept all of the above
responsibilities incorporated herein.
Signed:
___________________________________
Service Coordinator
___/___/___
Date
________________________
Nelson Branch Team Leader
___/___/___
Date
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Appendix 1.
Position

Adult Support
This role includes support to adults with their leisure and living options and
some limited support to adults seeking employment.
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Appendix 2.
Person Specification and Competencies
Service Coordinator

A relevant tertiary qualification in Social Services or Human Services or
acceptable equivalent qualification and/or life and work experience.

Commitment to the vision, purpose and values of CCS Disability Action

Knowledge of and experience in the disability sector

An understanding and commitment to the Treaty of Waitangi and its principles of
partnership.

An understanding and commitment to the principles of the New Zealand Disability
Strategy and the United Nations Convention on the Rights of Disabled Persons

An understanding and commitment to ensuring child protection and the
safeguarding of adults.

Excellent relationship building and communication skills

The ability to work in a co-operative manner with colleagues and peers and also
to work independently

The ability to relate to a wide range of people of diverse backgrounds with
sensitivity and respect.

A facilitative style that empowers and builds on people’s skills and abilities

Excellent organisational skills and the ability to meet deadlines

A high standard of written communication.

Show initiative, flexibility and cope with change.

Familiar with using a computer and current applications e.g. Microsoft Word,
Excel etc
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