LATASHA NORWOOD
5910 Stacy Ave
Sacramento, CA 95823
(916) 475-4359
Norwood_latasha@yahoo.com
SUMMARY OF QUALIFICATIONS
13 years experience as a Certified Medical Assistant having worked in urgent care,
weight management, specialty, pediatric, and family practice settings. CPT I. Great
ability to effectively present information in one-on-one and small group situations to
clients and other employees of the organization. Customer service focused. Organization.
Teamwork. Leadership. Strong ability to communicate effectively and clearly (both
written and oral communication). Professionalism. Confidentiality. Effective time
management. Ability to work independently. HIPPA compliance. Infection control.
Bedside manner. Training. Scheduling. 13 years 100% quality assurance compliance.
Medication administration. Venipuncture. Injection. Supply management. Full EMR.
Excellent working knowledge of medical terminology and health care insurance systems,
including Medi-Cal, MediCare, HMO, PPO, fee-for-service, and workers compensation.
Reception. Excellent clerical and computer skills. Ability to operate, set-up and calibrate
medical office equipment. Demonstrated ability to work in a busy clinic and multiprogram environment. Uncommon ability to understand and relate to special health needs
and problems of diversified, low-income, communities.
PROFESSIONAL EXPERIENCE
2006 - Present
Medical Assistant I
UC DAVIS HEALTH SYSTEMS, Sacramento
Prioritize patient daily care according to acuity and scheduled patient procedures.
Compose daily nursing assignment to maintain continuity of patient care and manage
back office flow. Interview patients to obtain information that includes test results and
records. Rooming. Prepare and position patients for exam and/or procedures. Collect
specimens, which may include blood, urine, and throat culture samples for testing;
glucose, UA, and Influenza. Manage quality assurance controls and associated logs.
Expiry checks. Maintain and set- up patient rooms, and physician conference rooms.
Provide patient and family education. Independently perform or assist provider in
performing such exams and procedures as, vital signs; including Doppler BP and
orthostatics, height and weight measurement, EKG, ICG, Holters, EECP, Bladder scans,
minor office procedures, pelvic and rectal exams, and PAP smears. Process prescription
re-fills per protocol. Notify provider of baseline changes. Set up equipment and
instruments, maintaining sterile technique as required. Provide support for hospital
admissions. Utilize PC to enter and retrieve patient data per EMR. Access and utilize
email, Internet and/or intranet. Follow emergency procedures as required. Provide
telephone support, including taking and routing messages appropriately, and transferring
calls. Operate copier and fax. Serve as Preceptor.
2002 - 2006
Senior Medical Assistant
OTC MEDICAL GROUP, Sacramento
Interview patients to obtain information that includes test results and records. Prepare and
position patients for exam and/or procedures. Maintain quality assurance controls and
associated logs. Maintain and set-up patient rooms. Independently perform or assist
provider in performing such exams and procedures as, vital signs, height and weight
measurement, and EKG. Perform phlebotomy, including specimen prep, labeling and
completing requisitions for processing. Coordinate and manage patient rewards program.
Maintain patient and referring physician databases. Screen and process weight loss
applications per protocol. Manage physician calendars and schedules, including new
physician training schedules and coordination of coverage for days off, vacation, sick and
on-call availability / unavailability. Served as Liaison to Medical Director and UC Davis
Fellows. Process prescription re-fills per protocol. Provide marketing support creating
forms and flyers, distributing literature to outside agencies, and setting-up events. Provide
phone support, including taking and routing messages appropriately, transferring calls,
intercom systems, and placing phones on and off service. Provide training. Establish
schedules for patient office visits. Manage medical supplies and equipment. Greet and
assist patients with enrollment, including class selection. Operate copier and fax. Set up
and managed accounts receivables per Quick books; creating invoices, posting payments
and refunds, and producing receipts for retail transactions. Process orders via phone, fax,
mail and walk-in. Perform closing procedures.
2001 - 2002
Medical Assistant
RAPID CARE, Cameron Park
Perform triage. Rooming. Prepare and position patients for exam and/or procedures.
Maintain and set-up patient rooms. Independently perform or assist provider in
performing such exams and procedures as, vital signs, orthostatics, height and weight
measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal,
spirometry, screening patients for injuries, cleaning and bandaging wounds, suture and
staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP,
pre-employment and sports physicals. COC forms, including confidential reporting.
Perform phlebotomy, including specimen prep, labeling and completing requisitions for
processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and
place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for
testing; hCG, HCT, Hgb, UA, Strep, Influenza, glucose and mono. Provide training.
Manage medical supplies and equipment. Immunization schedules. Sterilization
techniques. Expiry checks. Manage medical records, including referrals and
authorizations. Maintain quality assurance controls and associated logs. Process
prescription re-fills per protocol. Provide discharge instructions. Patient registration.
Perform patient follow up calls. Operate copier and fax. Determine, bill and collect
medical fees and co-payments, including cash handling, ledger posting, nightly batching
and balancing drawers. Provided telephone support, including taking and routing
messages appropriately, transferring calls, intercom systems, and placing phones on and
off service; create and organize new patient charts. Lastly, responsible for opening and
closing clinic.
1999 - 2001
Lead Medical Assistant
SACRAMENTO FAMILY MEDICAL, Sacramento
Interview patients to obtain histories and chief complaints. Rooming. Prepare and
position patients for exam and/or procedures. Maintain quality assurance controls with
associated logs. Set- up patient rooms. Independently perform or assist provider in
performing such exams and procedures, per clinic and Tele-medicine, as; vital signs,
orthostatics, height and weight measurement, EKG, vision screening, audiometry, ear
irrigation/cerumen removal, spirometry, screening patients for injuries, cleaning and
bandaging wounds, suture and staple removal, nebulizer treatment, casting, Pap smear,
pelvic and rectal exams, CHDP, pre-employment and sports physicals. Perform
phlebotomy, including specimen prep, labeling and completing requisitions for
processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and
place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for
testing; hCG, HCT, Hgb, UA, Strep, glucose and mono. Provide training. Manage
medical supplies and equipment. Immunization schedules. Sterilization techniques.
Conduct monthly expiry checks. Manage medical records, including referrals and
authorizations. Maintain quality assurance controls and associated logs. Process
prescription re-fills per protocol. Patient registration. Perform patient follow- up calls.
Determine, bill and collect medical fees and co-payments, including cash handling,
ledger posting, nightly batching and balancing drawers. Operate copier and fax. Provide
telephone support, including taking and routing messages appropriately, transferring
calls, intercom systems, and placing phones on and off service; create and organize new
patient charts. Lastly, responsible for opening and closing clinic.
1998 - 1999
Medical Assistant – Team Leader
MOLINA MEDICAL CENTERS, Sacramento
Interview patients to obtain chief complaints. Rooming. Prepare and position patients for
exam and/or procedures. Maintain quality assurance controls with associated logs. Setup patient rooms. Independently perform or assist provider in performing such exams and
procedures, per clinic and Tele-medicine, as; vital signs, orthostatics, height and weight
measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal,
spirometry, screening patients for injuries, cleaning and bandaging wounds, suture and
staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP,
pre-employment and sports physicals. Perform phlebotomy, including specimen prep,
labeling and completing requisitions for processing. Independently administer
medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which
may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep,
glucose and mono. Provide training. Manage medical supplies and equipment.
Immunization schedules. Sterilization techniques. Conduct monthly expiry checks.
Manage medical records, including referrals and authorizations. Maintain quality
assurance controls and associated logs. Process prescription re-fills per protocol. Patient
registration. Perform patient follow- up calls. Determine, bill and collect medical fees and
co-payments, including cash handling. Conduct safety and staff meetings. Payroll
support. Provide telephone support, including taking and routing messages appropriately,
transferring calls and intercom systems. Create and organize new patient charts. Lastly,
responsible for opening clinic.
1996 - 1998
Medical Assistant
FAST SERV CARE, Sacramento
Triage. Rooming. Prepare and position patients for exam and/or procedures. Maintain and
set-up patient rooms. Independently perform or assist provider in performing such exams
and procedures as, vital signs, orthostatics, height and weight measurement, EKG, vision
screening, audiometry, ear irrigation/cerumen removal, spirometry, wound care, suture
and staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams,
CHDP, pre-employment and sports physicals. Perform phlebotomy, including specimen
prep, labeling and completing requisitions for processing. Independently administer
medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which
may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep,
glucose and mono. Provide training. Manage medical supplies and equipment.
Immunization schedules. Sterilization techniques. Expiry checks. Manage medical
records, including referrals and authorizations, and filing. Maintain quality assurance
controls and associated logs. Process prescription re-fills per protocol. Provide discharge
instructions. Patient registration. Determine, bill and collect medical fees and copayments, including cash handling. Telephone support, including taking and routing
messages appropriately, and transferring calls. Create and organize new patient charts.
Lastly, responsible for closing clinic.
VOLUNTEER
2007 - present
Steward
AFSCME Local 3299, Sacramento
Provide leadership in the workplace, organize co-workers to take collective action,
Facilitate meetings and support grievances.
EDUCATION
1996 - Medical Assistant, Sawyer College, Sacramento
2001 - BAT and CPC, CA
2008 - CPR-Healthcare provider, American Heart Association, Sacramento
2009 - CPT I, CA