Lloyd Elsenheimer
11015 10th Avenue East
Bradenton, Florida 34212
(941) 746-6700
Cell (941) 301-8910
Lloyd.Elsenheimer@tampabay.rr.com
SENIOR MANAGEMENT
Resourceful, motivational professional with over 20 years General, Operations and Training
Management experience primarily within the services industry. Held P&L responsibilities.
Expertise in initiating projects and programs that boost productivity and efficiency while
enhancing employee knowledge. A Turnaround Champion with proven skills in analysis,
management, strategic planning, organization, development, motivation, training/coaching, and
improvement of operations through policies that promote a team-based work atmosphere,
superior customer service, creative thinking, and a positive effect on the corporate bottom line.
SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS

Managed all aspects of a company location including development of business and
marketing plans, recruitment, hiring and training of staff, budgeting, P&L, scheduling
work and activities, establishing policies and procedures, procurement of supplies,
performance evaluations and motivation of employees.

Turned around the operational scores of a company location through analysis of
evaluation results and implementation of new standard operating procedures to boost
efficiencies. Succeeded in improving operational scores 35% within an 18-month
period.

Enhanced communication between management and subordinates by developing a
tailored presentation on communication techniques and methodologies for management
personnel. Provided real-life scenarios on how to successfully convey information on
company policies and work expectations.

Enhanced customer satisfaction through creation of visual incentives, handouts and a
contest regarding improvement of order accuracy. The success of this campaign was
adopted for use by the East Division.

Boosted morale through promotion of a team-based work atmosphere. Provided
assignments of increased responsibility along with opportunities for additional training
and performance incentives that encouraged a sense of ownership in the overall
operation.

Improved profitability by coaching managerial staff on what they could do to increase the
profits of their location. Taught a P&L class with new incentives to move profits above
the corporate plan in 4 months.

Turned around a company location that was out-of-date and suffering from poor
performance. Made operational changes in workflow and techniques while motivating
managerial staff to successfully move this location to the top 2% in the nation taking into
account personnel, turnover, staffing, and training goals.
Lloyd Elsenheimer… Page 2

Researched best practices and then created a plan to hire an additional 4 managers per
34 company locations in preparation for movement towards a 24-hour operation.
Developed a hiring and training strategy that brought in the needed managers and
reduced hourly turnover from 119% to below 65%.

Increased corporate and individual Franchisee revenue through review of their operating
stance and recommendations on how to improve their productivity and quality of
product. Despite the fact that some suggestions required an additional financial
investment, all complied and improved operational scores and profitability.

Took on the responsibility to rollout the new McCafe line at all company locations.
Organized and orchestrated equipment ordering, logistics, installation, and product
training with sufficient time to beat our sales targets starting on the 1st full week of
product launch.

Improved productivity and morale through creation of a comprehensive training program
on how to conduct On-the-Job Performance Evaluations.
Developed curricula,
handouts, and delivered lecture, small group and one-on-one instruction on how to
conduct this type of evaluation in an unbiased way.
EXPERIENCE
MCDONALDS
Training Coordinator
General Manager
First Assistant Manager
Second Assistant Manager
Swing Manager
2002 - 2013
METROMEDIA
Quality & Standards Specialist
General Manager
Assistant Manager
1991 - 2002
RADIO SHACK
Sales & Manager in Training
1987 - 1988
MCDONALDS
General Manager
Assistant Manager
Associate
1973 - 1987
EDUCATION/PROFESSIONAL TRAINING
Manatee High School – General Studies 3.0 average
Additional coursework in Business Leadership, Team Building, Motivation, Diversity, Sexual
Harassment, Presentation, Time Management, Safety, Hazmat, Conflict Resolution, Restaurant
Operations, Food Safety, Train-the-Trainer, Budgeting, P&L, Negotiations.
REFERENCES AVAILABLE UPON REQUEST