Volunteer Role Description
Volunteer role title:
Kenwood Events Volunteer
Responsible to:
General Manager
Purpose:
We are seeking enthusiastic, reliable people to
support the events programme at Kenwood House
and particularly need volunteers who are available
at weekends or bank holidays.
Hours and time frame: Events run throughout the year and we ask
volunteers to:
 Support at least two events per year, for a full
day (8 hours)
 To attend a half-day training session
Our first event will be a festival in either June or July.
We will hold informal interviews and training
sessions in April and May.
Location/work space:
Kenwood House and Estate
Hampstead Lane
London
NW3 7JR
Key Tasks:
Supporting the Kenwood team in delivering our
public events programme (festivals, concerts, open
days, seasonal celebrations and family activity
days). Tasks will include:
 Event organisation
 Stewarding
 Signposting and information for visitors
 Ticket assistance
 Facilitating parking
 Mobility assistance
 Collecting donations
 Supporting workshops and activities
Skills/qualities
Our volunteers are key to making our events
1
required:
Support/training
provided:
enjoyable and fun, as well as helping us run events
efficiently and safely. Volunteers should:
 Enjoy communicating with people from all
walks of life
 Have a friendly and approachable manner
 Be a good team player with a flexible attitude
to tasks
 Have either an interest in or willingness to
learn about historic sites and landscapes.
Full training will be provided by English Heritage
and it will include:
 Introduction to volunteering for English
Heritage at Kenwood House.
 English Heritage customer service training.
 Health and safety training.
 Evaluation and feedback.
What English Heritage
expects from
volunteers:
 Maintain good working relationships with staff,
other volunteers and members of the public.
 Attend appropriate training and learn about
the work of English Heritage
 Be reliable in attendance
 Observe organisational policy and
procedures
 Protect English Heritage property from theft,
damage or loss, within the limit of their
responsibilities
 To safeguard confidential information about
English Heritage and refer any controversial
matters relating to the work of English
Heritage to their manager.
What you can expect
from English Heritage:
 Volunteers may be reimbursed for reasonable
travel costs between home and volunteering
location.
 A volunteer pass allowing free access to
English Heritage sites is available after
completion of four months and the
completion of 60 hours of volunteering.
 A certificate for your personal profile to
demonstrate work carried out for English
2
Heritage to show future employers or further
education.
 Volunteers will be supplied with an
appropriate English Heritage uniform.
Other information:
 This role may require standing for long periods
of time and being outside for the majority of
the shift.
3