ROLE PROFILE : Community Safety Officer
Reports to: Head of (Area)
KEY RESPONSIBILITIES
1. To take on cases of anti-social behaviour, nuisance, harassment and other
tenancy breaches, instigate action and pursue to resolve, including taking legal
action where necessary, including abandonment, squatters, left in possession,
non-access for repairs and gas servicing.
2. To ensure that all cases pursued by post-holder are effected to the highest
standard, and within target-times as directed by the Head of Area.
3. To deal with all remedies for ASB including mediation, monitoring injunctions,
ABCs etc
4. To liaise with and assist any solicitors and other legal experts appointed by
Your Housing Group, to ensure that all relevant paperwork and
documentation, including witness statements, are available for court and
other hearings.
5. To develop and maintain strong and effective relationships with key
stakeholders within the community safety, statutory and non statutory sectors
so as to enable a strong multi agency approach to case work
6. To work alongside Housing Officers to ensure that a holistic approach is taken
to tenancy breaches where individuals are supported to maintain tenancy
conditions but action taken where the support breaks down
7. To visit victims, perpetrators and witnesses in cases of ASB, nuisance and
harassment, to ensure that evidence is collected and witness statements taken
to effect the preparation of legal cases.
8. To prepare all pre-court paper work, and all court applications, including
affidavits and court applications under the direction of the Head of Area or
Community Safety Manager, where necessary, or other legal advisers
appointed by Your Housing Group and attend court and give evidence, as
appropriate.
9. To attend liaison meetings, including Joint Action Group meetings, with
partner RP’s, YOT’s, Police and other external stakeholders to consult and
agree action in cases involving Your Housing Group residents or where Your
Housing Group has interests.
TIER : 5 N
COMPETENCIES
Team Work
Problem Solving & Decision Making
Information Seeking
Customer Excellence
Responsibility & Ownership
Flexibility
Results Focus
ROLE PROFILE : Community Safety Officer
Reports to: Head of (Area)
10. To maintain an up to date knowledge of all relevant legislation, case law and
good practice relating to tenancy compliance, anti-social behaviour, nuisance
and harassment.
11. Enable and support resident involvement in service delivery and improvement
as appropriate in line with the Group’s strategic approach and the Policy &
Service Improvement Team, ensuring impact and outcomes are maximised
and reported effectively.
12. Contribute to local and Group wide service improvement planning initiatives
and activity as appropriate, including quality circles, policy and procedure
reviews and highlighting best practice.
13. Support the Group’s approach to capturing and responding to customer
feedback and profiling information, as required, through a range of methods.
14. Ensure any complaints or safeguarding cases assigned to you are handled in
line with the Group’s policy, approach and timeframe and subsequent local
actions, learning or improvements are implemented.
TIER : 5 N
ROLE PROFILE : Community Safety Officer
Reports to: Head of (Area)
TIER : 5 N
KNOWLEDGE/ SKILLS/ EXPERIENCE
Knowledge and/or qualifications

Knowledge of current operational practices in the field of anti-social behaviour, crime and disorder and community cohesion.
Personal Skills and Abilities



Ability to work alone and organise workload accordingly.
Effective communication skills to be able to work with members of the public in an empathetic manner, and to be able to communicate
information in a clear and understandable manner
Verbal and written comprehension skills to be able to understand complex legal issues and complete court case papers
Experience requirements

Experienced Housing or Tenancy Enforcement Officer.
Additional Information

It is desirable that the post holder holds a valid UK driving licence and has access to a vehicle for business use if required.
ROLE PROFILE : Community Safety Officer
Reports to: Head of (Area)
TIER : 5 N
ADDITIONAL ROLE INFORMATION:
Context/Environment:
The post holder will need to demonstrate the ability to work in a high performing team, meeting and exceeding set performance targets, whilst delivering
outstanding customer service and fostering excellent customer relationships. The post holder will contribute to the effective day to day delivery of a holistic
housing management service to Your Housing Group residents.
Working Relationships:
The role will report to the Head of Area but will strong relationships with internal and external colleagues and stakeholders, establishing working partnerships with
housing and crime and disorder organisations.
Additional Information
Post Holder:
Signed
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Date
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Line Manager:
Signed
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