LSA Undergraduate Student Services Reference Manual Chapter 5 - Resources LSA resources for staff LSA Office Services G228 Angell Hall 435 South State Street Ann Arbor, Michigan 48109-1003 Phone: (734) 764-0355 Fax: (734) 647-6888 email: [email protected] Office Services provides networking, printing, finishing, and other duplicating services for all LSA faculty, staff and students. Our service is here to help departments keep printing costs down and to keep college funds within LSA. Office Service is committed to offering high quality printing and fast-turn-around times for busy schedules. LSA Media Services CPS (Classroom Projection Service) provides and delivers audio-visual and video equipment and provides limited computer support to instructors in LS&A classrooms. G302 Mason Hall 763-6037 Equipment Loan Service provides audio-visual and video equipment and a limited number of computers for loan. G340 Mason Hall 763-5158 1051 Frieze 763-1104 FPS (Film Projection Service) staffs and operates audio-visual equipment and provides limited computer support in LS&A auditoria. For a fee, FPS also provides equipment delivery and some staffing for special events on central campus. G314 Mason Hall 763-4594 The Video Editing Facility provides facilities and consultation for video editing and production. 1051 Frieze 963-3504 Other Resources As resources are available, Media Services also provides consultation and technical support to assist faculty, staff, and students in their individual efforts to utilize technology for research and teaching. There are no fees for services that directly support instructional needs of scheduled LS&A classes. LSA IT – CSG LSA Information Technology – Computer Services Group The LS&A Administration Annex 1007 E. Huron St. Ann Arbor, MI 48104-1690 Hours Monday through Friday, 8:00 a.m.–12:00 p.m. 1:00 p.m.–5:00 p.m. To contact the CSG help desk, use the email [email protected] or call 936-3279 The CSG provides front-line, direct end-user computing support for LS&A units that have not hired their own computer support staff. CSG also provides some backup support to those departments with their own computer support staff. The day-to-day operations of the CSG include: Help Desk staff record all incoming service requests addressed either to 936-3279 or to [email protected] The Help Desk answers general user questions regarding software usage and hardware/software configurations. They perform initial triage of service requests and either respond to the user or escalate the call to technicians via call tracking software. Help Desk staff can install software to end users through SMS and can do computer system administration tasks through remote control tools. CSG Technicians provide advanced support to departments. They respond to logged service requests and resolve software and hardware issues for their supported departments. They also resolve IP assignments, troubleshoot file system and permissions problems, resolve problems with Windows’ profiles, and identify/report systems issues to the appropriate group (SST/Windows or SST/Unix-Mac). They evaluate departmental equipment and make recommendations for upgrade or replacement, coordinating and participating in the annual Faculty and Staff Upgrade programs. LSA Accounts provides the system administrator tasks of creating, removing and modifying user account priviledges, monitors network security log files, assists users with password problems, assists departments with UMCE funding and access, assists with Active Directory and Outlook permissions issues, and moditors,sets and modifies user quotes on LSA servers. The CSG emphasizes support for Windows and Macintosh environments. CSG technicians will support department computer support staff on an informal basis or, formally, as their backup during scheduled absences. CSG orders some parts for departments and will repair blue-tagged (University purchased) workgroup printers for departments supported by CSG. UM resources for staff Center for the Education of Women (CEW) 330 E. Liberty St 998.7080 Email: [email protected] Monday 8:00 am-7:00 pm Tuesday– Friday 8:00 am-5:00 pm The library is available for use during all of these hours. The Center's services are available to anyone, whether affiliated with the University of Michigan or a community member. Counseling appointments are available by appointment; call 734.998.7210. The goals of the University of Michigan Center for the Education of Women are: To help women enter and stay in the mainstream of higher education, professional preparation, and leadership, and to help them make use of their education through personal and professional development. To help the University of Michigan eliminate institutional barriers to equity in education and employment; to make issues of equity for women clear and of higher institutional priority. To monitor changing issues for women in education and employment and to do research and disseminate findings regarding these issues. To train professionals and students in areas relevant to the Center's mission and expertise. Department of Public Safety and Security (DPS) Non-emergency: 763-1131 Emergency: 911 The Department of Public Safety and Security manages the task of providing a safe environment for the University community. The Department operates 24 hours a day. Faculty and Staff Assistance Program (FASAP) 1009 Greene St. 2076 Administrative Services Building Phone: (734) 936-8660 Confidential Fax: (734) 936-8893 Email: [email protected] FASAP is a University of Michigan Benefit's Office Program which offers a number of services designed to help staff, faculty, and their immediate family members with personal difficulties encountered at both work and home. Our services include: Short term counseling services to all staff, faculty, and their immediate family members on personal, emotional, family and work place issues Personalized coaching services to assist with achieving professional or personal goals such as overcoming procrastination, improving work organization and completion of specific projects Critical Incident, Trauma and Grief Counseling Brown/Bag Educational Presentations on a variety of emotional and mental health topics All FASAP services are free of charge and confidential. Human Resource Development (HRD) http://www.umich.edu/~hrd/ 2030 Administrative Services Building 1009 Greene Street 764.7410 Email: [email protected] Human Resource Development is the University’s commitment to your success. It is the place where you can choose from more than one hundred programs and courses designed to teach you new skills to help advance your career. It's the place that can help units become more effective through organizational development consulting and customized workshops. Mediation Services for Faculty and Staff For more information, or to schedule a consultation or mediation: Call: 734-615-4789 Email: [email protected] Use our: Online Inquiry Form The University's Professionals in Conflict Resolution If you earn your paycheck from the University of Michigan – And if your concern is related to your work here – We will work with you to find answers resources resolution We will help you develop conflict resolution skills departmental dispute resolution methods a better understanding of workplace conflict UM’s Mediation Service is An off-the-record listening ear For concerns or disputes related to your work at the University Staffed by professionally trained and experienced mediators Available to faculty and staff, including temporary and student staff On all U-M campuses We are Confidential-no name linked records kept Flexible-will meet with you on or off work time Easily accessible convenient locations We offer Private consultation Facilitated mediation Conflict resolution education There is no fee for service Sexual Assault Prevention and Awareness Center (SAPAC) 715 N. University, Suite 202 998-9368 , 24 hour crisis line 936-3333 www.umich.edu/~sapac The Sexual Assault Prevention and Awareness Center has professional counseling staff available to provide individual and group counseling for survivors of sexual assault, dating/domestic violence, stalking, and sexual harassment in the University community. The staff is also available to assist friends or family members, or non-offending partners of survivors. The Crisis Line is staffed by trained volunteers who are available to provide crisis intervention and information and referral over the phone, as well as provide outreach teams to assist at hospitals, police stations, and residence halls in the event of an emergency. All counseling services are confidential. Stop by or call for an appointment.