Royal Adelaide Hospital
JOB AND PERSON SPECIFICATION
Title of Position
Administrative Unit
Radiology Receptionist
Royal Adelaide Hospital
Classification Code:
Discipline Code:
Appointment:



Permanent
Temporary
Other
ASO-2
Term ....6 months....
Term ...............
Division:
Branch:
Section:
Administration
Internal Medicine Service
Department Thoracic Medicine
Position Number:
Position Created:
Job and Person Specification Approval
All excluding senior positions
................................................ ......./......./.......
CEO or delegate
...................................... ......./......./.......
Commissioner for Public Employment
JOB SPECIFICATION
1.
Summary of the broad purpose of the position in relation to the organisation's goals (its
expected outcome and how it is achieved).
The Radiology Receptionist, Thoracic Medicine is accountable to the Administrative Manager,
Thoracic Medicine and the Administrative Manager, Internal Medicine Service for the performance of
a range of administrative tasks necessary for the maintenance of an effective Radiology service in the
Chest Clinic. This is achieved by ensuring the provision of an effective patient reception and
administrative service in accordance with administrative policies and procedures. This entails using a
teamwork approach, ensuring that all work is completed in a timely and accurate manner, handling
more complex work tasks and problems and liaising with other hospital departments and staff
2.
Reporting/Working Relationships (to whom the person reports, staff for whom the person is
responsible, and other significant connections and working relationships within the
organisation).
 The Radiology Receptionist, Thoracic Medicine reports to the Administrative Manager, Thoracic
Medicine and the Administrative Manager, Internal Medicine Service through a work group
supervisor.
 On issues affecting the Radiology service, the Radiology Receptionist takes direction from the
Administrative Supervisor, Radiology.
 Close operational contact with medical, radiographic, nursing and other staff is required to satisfy
the day-to-day needs of the radiology service at the Chest Clinic.
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3.
Special Conditions (such as non-metropolitan location, travel requirements, frequent overtime,
etc.).
_______________________________________________________________________________________
Must be prepared to:
 Have a flexible approach to working hours.
 Undertake staff rotation between administrative support positions within Internal Medicine Service
 Must be prepared to participate in an annual performance review process.
 May be required to work at any site within the Adelaide Health Service.
.
4.
Statement of Key Outcomes and Associated Activities.
(Group into major areas of
responsibility/activity and list in descending order of importance. Continued on next page)
Ensure the provision of an effective patient reception and administrative service to the
Radiology Service at the Chest Clinic by:
 Undertaking reception duties and assisting in the coordination of services and workflow of the
Radiology reception area ensuring that all administrative work is completed in a timely and
accurate manner in a confidential working environment;
 In the Radiology service at the Chest Clinic, acting as the first point of contact for patients,
relatives, Hospital and department staff at all levels, with a friendly and helpful manner;
 Instructing patients in preparation for Radiological examination;
 Ensuring efficient booking of patients for radiology appointments within the Department of
Thoracic Medicine, the Royal Adelaide Hospital and at private health care facilities;
 Obtaining and recording accurate client/patient information on hospital based computer systems;
 Ensuring incoming phone calls are handled in a professional manner at all times and screening
incoming telephone calls for distribution to the appropriate person when not able to deal with the
enquiry personally;
 Liaising with other administrative and clinical staff, as required and providing efficient and
effective levels of support to medical, nursing and radiographic staff;
 Prioritising work based on client referral source and the degree of indicated urgency;
 Ensuring the timely and accurate billing of Medicare, Veterans Affairs, private and other billable
patients;
 Producing hard copy films and CDs, on request, for use within the Hospital as well as for external
agencies, such as Specialists, General Practitioners and other agencies;
 Ensuring foreign images are included on health unit PACS and monitoring PACS for clerical
intervention and assistance;
 Transcribing radiological reports from a dictation system and checking quality of reports before
distribution; and
 Informing the Administrative Supervisor of problems affecting service provision, as issues arise.
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4.
Statement of Key Outcomes and Associated Activities.
(Group into major areas of
responsibility/activity and list in descending order of importance. Continued from previous
page)
Ensure the provision of a high quality administrative support service to the Reception area of
the Chest Clinic and its customers by:
 Ensuring efficient booking of patients for medical, diagnostic and pathology outpatient
appointments within the Department of Thoracic Medicine, the Royal Adelaide Hospital and at
private health care facilities;
 Contributing to the accuracy, completion and accessibility of medical records;
 Ensure patient medical records are maintained and movements are correctly recorded on the
hospital file tracking system;
 Liaising with Medical Records, Radiology Department and other hospital staff and departments
when difficulties are encountered, and taking remedial action as necessary;
 Ensuring that all work is completed in a timely and accurate manner;
 Organising for case notes to be available in line with appointments and ensuring their movements
are correctly recorded including documenting the location of records;
 Accurately booking interpreters when required; and
 Ensuring that your own style of communication does not contribute to communication problems or
escalate adverse patient behaviour.
Assist in quality improvement activities and in the efficient and effective running of the section
by:
 Ensuring a commitment to continuous improvement;
 Maintaining a strong customer focus;
 Providing relevant statistics and other information to the Administrative Manager and Senior
Administrative Assistant;
 Assisting with the development and establishment of key performance indicators for all critical
activities relevant to area of responsibility;
 Participating in departmental meetings, staff appraisal and staff development activities;
 Carrying out small projects (and information gathering) under direction (i.e. collecting and
compiling information) e.g. Investigating complaints;
 Taking action in preventing and correcting errors whenever possible;
 Participating in the design and conduct of quality assurance programs in the Unit;
 Assisting in planning improvements and changes to procedures (e.g.) devise and/or follow up
recommendations from quality assurance programs;
 Participating in staff appraisal and staff development activities;
 Cooperating with other employees to resolve any conflicts or difficulties encountered during the
course of duty. As required assist junior staff in resolving difficulties and conflicts and report any
major conflicts/difficulties to the Administrative Manager or Senior Administrative Assistant;
 Providing timely negotiation of leave and notification of sick leave with the Senior Administrative
Assistant or Administrative Manager that have impact on service delivery;
 Regularly reviewing and updating training and orientation procedure manuals in consultation with
the Administrative Supervisor and
 Contributing to the administrative training of new staff and providing advice/guidance on
administrative procedures where required by participating in a job rotation/multi-skilling plan.
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4.
Statement of Key Outcomes and Associated Activities.
(Group into major areas of
responsibility/activity and list in descending order of importance. Continued from previous
page)
Ensure a safe and healthy working environment at all times by:
 Maintaining effective work practices;
 Complying with reasonable instructions or procedures aimed at protecting the health and safety of
themselves and others;
 Carrying out responsibilities as detailed in occupational health, safety and injury management
policies and procedures;
 Adopting procedures and practices which comply with the OHS&W Act;
 Making proper use of all safeguards, safety devices and personal protective equipment (as
required in undertaking the duties of the position);
 Taking reasonable care to protect the health and safety of self and others;
 Attending mandatory safety training programs; and
 Reporting all accidents, incidents and near misses.
Contribute to the promotion and implementation of the General Public Sector Management
Aims, personnel management standards and employee conduct standards and in particular
Equal Opportunity and Occupational Health Safety and Welfare by adhering to the provisions
of relevant legislative requirements (e.g. Equal Opportunity Act, South Australian Health
Commission Act, Code of Conduct for all Public Sector Employees).
As required, achieve other outcomes commensurate with this classification level.
________________________________________________________________________________
Acknowledged by Occupant……………………………………………………
……/……/……
_______________________________________________________________________________________
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PERSON SPECIFICATION
ESSENTIAL MINIMUM REQUIREMENTS
EDUCATION
 Completion of, or willingness to undertake relevant studies and/or courses.
_______________________________________________________________________________________
PERSONAL ABILITIES/APTITUDE/SKILLS:
_______________________________________________________________________________________
 Proven ability to communicate appropriately and interact effectively in all situations with patients
(clients) / relatives (family) and visitors in a courteous and helpful manner;
 Proven ability to assess, plan, implement and evaluate multiple workloads and prioritise to meet
deadlines;
 Proven ability to use initiative and initiate proposals and suggestions and participate in decision making.
 Commitment to providing excellent service to persons requiring assistance and with people from varied
backgrounds;
 Demonstrated ability to readily assimilate new information and procedures and react positively in
implementing changes;
 Good numeracy, spelling and grammar skills.
_______________________________________________________________________________________
EXPERIENCE:
_______________________________________________________________________________________




Experience as an audio typist, receptionist, or administrative officer in a large organisation.
Experience in Microsoft Office applications.
Experience in administrative support duties.
Experience in an environment which deals directly with the public.
_______________________________________________________________________________________
KNOWLEDGE:
_______________________________________________________________________________________
 Working knowledge of, and commitment to Equal Opportunity and Occupational Health Safety and
Welfare policies and Legislation.
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DESIRABLE REQUIREMENTS
_______________________________________________________________________________________
EDUCATION:
_______________________________________________________________________________________
 Progression towards or completion of a Certificate in Office Administration;
 Involvement in continuing self-education and professional development.
 Completion of a medical terminology course.
_______________________________________________________________________________________
PERSONAL ABILITIES/APTITUDE/SKILLS:
_______________________________________________________________________________________
 Ability to demonstrate leadership and apply leadership principles.
 Ability to type 50 wpm.
_______________________________________________________________________________________
EXPERIENCE:
_______________________________________________________________________________________
 Experience working in a hospital environment and/or with hospital computerised systems.
 Experience working in a Medical Imaging Department.
_______________________________________________________________________________________
KNOWLEDGE:
_______________________________________________________________________________________
 Knowledge of anatomical and medical terminology
 Knowledge of Hospital policies and procedures
 Knowledge of Radiology Information Systems and their functionality including Picture Archiving and
Communication Systems.
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