The GP’s of Whitchurch Health Centre
The Armada Family Practice
The Green Practice
Dr G Badger
Dr I da Costa
Dr J Blackburn
Dr S Blackburn
Dr N Crichton
Dr K Jones
Dr G Worsley
Dr JW Reid
Whitchurch Health Centre
Armada Road
Whitchurch
Bristol BS14 0SU
Tel. 01275 839421
Fax. 01275 540035
Our Ref.
To: All members of the Patient Participation Group
Date
7th Sept 2015
Summary of the Patient Participation Group Meeting held at Whitchurch Health Centre
on Monday 7th September 2015.
Attendees:
Carol Millard
Alan Lindsay
Dr Kate Jones
Julie Welch (Practice
Manager and PPG
Secretary)
Tracy Moon , Reception
Supervisor
Ann Kerrigan
Robert Nevett
Dr John Reid
Teena Harris, Nurse Sister
June Long
Jo Cox, Senior Administrator
Georgina Bryant,
Administrator
1. Welcome, Introductions and Apologies Alan Lindsay welcomed everyone to the meeting
which started at 6pm. Apologies were received from Helen Endicott and Sue Cornish.
Teena, Jo, Tracy & Georgina introduced themselves to the group.
2. Actions Arising from Previous Meeting The Minutes of the last meeting were accepted as
a true and accurate record.
3. Appointment of new Chair and Secretary JW confirmed that she would be happy to
remain as Secretary and Carol Millard confirmed that she will take over as the Chair as
voted and seconded at the meeting on the 11th May 2015.
4. CQC – Statement of Purpose The PPG approved and signed off our draft CQC
Statement of Purpose. It will be displayed on our website and in the waiting area.
5. Invitation to join the PPG The invite letter was approved and will be given out at the
Health Centre Flu clinics by Ann, Carol and June.
6. Flu Clinics Ann, Carol and June also very kindly agreed to hand out our “self-help” leaflet
packs at the same time.
7. One Care Consortium Invite Ann has volunteered to be the practice rep at the One Care
meetings and if we are able to add a second name Carol has offered to share the role with
her.
8. PMS Review JW explained to the group about the forthcoming PMS Contract reviews
and that both practices are going to have their contract payments cut by a significant amount
of money, starting April 2016, by NHS England. The Practices have to undergo a
demanding time consuming exercise with NHSE and the CCG to justify reimbursement of
the cuts via a different funding stream, but the very real likelihood is that we will have to cut
services! JW asked for the help of the PPG to petition the NHSE and the CCG, if necessary
in the future and the PPG wholeheartedly agreed to support us.
9. DNA’s, Numbers & Cost During August 15 the Armada Practice had 197 DNA’s and the
Green Practice 62 at a cost of £3126 and £984 respectively. It was agreed by the group that
if a patient DNA’s more than 3 times we will send them a letter informing them that one more
DNA and they will be removed from the practice list.
10. Pharmacy 2U JW explained that we had contacted pharmacy 2U and asked them to
remove the Armada Name from their leaflet as we had not agreed to support their service in
any way what so ever.
11. Emis online access and Emergency call back phone number RN asked why our patients
cannot book more than one online appointment at a time and if it is possible for us to have
an emergency patient call back number; both these services are being offered at other
practices. JW explained that the online booking restriction is down to EMIS and that she
would need to speak to the partners about the emergency number. RN to confirm which
Practice/s is currently providing this service and JW will investigate further.
12. AOB
 NAPP Certificate – is being displayed in the waiting area and JW gave the PPG
members a copy of the July – Aug e-bulletin.
 Armada are reviewing their appointment system again as the advice line is growing
out of control and being abused by some patients. The PPG agreed with the Armada
Practices suggestion that the advice line should only be open from 12-6pm daily and
that we have 24 hours to respond to calls, 6-6:30pm will be restricted to emergency
calls only.
 It was decided that the PPG minutes should be loaded to the Practices websites.
 Finally, JW and JR explained that Dr Joseph Blackburn will be retiring from the Green
Practice on the 31st March 2016 and as they have been unable to successfully recruit
another partner to work with Dr Reid, they have no option but to discuss the
possibility that the Green Practice will merge with the Armada Practice from 1 st April
2016. As soon as we have an approved plan for the future we will contact the Green
Practice Patients.
13. Next meeting: JW will send out dates for December 2015/January 2016
The meeting closed at 6:50pm.
JA Welch
Julie Welch
Practice Manager
Distribution:
External:
PPG Members:
Internal:
Armada Practice – All Partners and Salaried GP’s
The Green Practice – All Partners and Salaried GP’s