Patient Survey 2014 – Action Plan
Once the patient survey results had been collated and summarised they were given out to all members of staff
and all members of the PPG, inviting comments. The PPG discussed the results at their meeting on 17th
November 2014 and agreed for a few members of the group to meet up with the Practice Manager to discuss
possible action points.
Carol Wilson (PM) met with Ian Thompson and Andrea Rivlin (PPG members) to discuss.
Agreed Plan
Detail
Action
Person
Responsible
Publishing survey
results
The summary of the survey results to be put on the practice website
and on the PPG notice board, with a note to say that the full results are
available on request at reception.
Saturday / Weekend
surgery
A service for all Rushcliffe patients has begun on Saturday and Sunday
mornings staffed by Rushcliffe GP’s and is based at Gamston Medical
Practice. It is not a walk-in facility and appointments are available only
be telephoning 111 for triage, although this may be opened out further
as the service develops.
A notice to inform patients of this service to be displayed on the PPG
notice board and on the website
Ian Thompson to
prepare summary
Carol Wilson to
publish
Carol Wilson
Parking
Nothing can be done to help this, therefore it was agreed that a notice
would be put on the PPG notice board explaining this.
Carol Wilson
To be
completed
by:
Jan 2015
Completed
Early 2015
Early 2015
Better adverts re flu
days
A suggestion was made to use other communication methods such as
emails / texts. E-mailing could be difficult as there is not currently a
way of sending these in bulk via the system, but a texting option should
be available. Also as soon as we know the dates we can add them to
the bottom of annual recall letters.
Carol Wilson /
Secretaries
Autumn 2015
Website needs
updating more
regularly and need to
advertise online
services better.
Website to be checked and updated more regularly.
Look at ways of making the online booking and prescription ordering
more clear on the website.
Produce information cards for the waiting area about the online
services.
Carol Wilson
Website
updated Jan
15, to
continue
ongoingly.
Being informed of test
results, even if
everything is ok
Due to the volume of test results received each day, this would not be
possible to do as separate phone calls, however there is part of the
SystmOnline service that can allow patients to view test results, so it
was agreed to switch this function on and notify patients that they can
look there.
Carol Wilson
January 2015
Completed
Children Toys – some
asked for more and
some wanted less as
they were a risk of
infection.
After discussion with the practice staff and PPG it was agreed that it
was important to keep some toys available to keep the children
occupied, however we would keep it to a small number of easily
cleanable toys, so that these can be cleaned with anti-bacterial
cleaners daily. Poster to be put up in the waiting area to inform
patients of this
Carol Wilson
January 2015
Completed