Welcome
Our Services - Core
How to get your test results
This leaflet is for both existing patients and those considering
registering with us. It tells you about how to access our services
and some general information about how our practice operates.
If you live in our practice area and would like to register with us,
please complete one of our registration forms that are available
from the reception desk. Please provide proof of address and
photograph ID.
We serve the Islington area from Holloway Rd/Seven Sisters Rd
to Stroud Green Rd/Hornsey Lane/ Isledon Rd. Our team
includes three GPs, a practice nurse and a health care assistant,
along with other visiting clinical staff. Please note that we are not
a training practice
The core services of general practice include the general
management of acute and chronic medical conditions, health
promotion, appropriate referral and urgent care.
You can call the surgery for the results of any tests everyday
between 10:00 AM – 6:00 PM on the general enquiries line – 020
7527 1502. Our trained reception staff will be happy to advise
you.
Our Admin Team
Practice Manager - Lesley Todd
Reception Supervisor / PRG Lead - Lisa Couzins
Clinical Administrator - Amer Agha
Practice Secretary - Althea Robinson-Fanus
Receptionists - Sheila Green, Regina Robinson, Annette Demetri,
Farida Mohammed
Our Nursing Team
Practice Nurse – Florence Eghan (Female) RGN 1986, BSc 2005
Health Care Assistant – Eveline Zama (Female)
Health Promotion
New patient health checks / Healthy diet / exercise advice
Smoking cessation advice / Blood pressure monitoring.
Cervical smear & Chlamydia screening.
Asthma/Diabetes/COPD
Travel Vaccination
Specialised Clinics
Psychology Service - By appointment / GP referral
Drugs/Alcohol Service - By appointment / GP referral
Diabetic clinic - By appointment with Practice Nurse
Baby Immunisations - routine appointment with Practice Nurse
any day, (registered patients only)
Host Clinics
Citizen Advice Bureau Service – (Monday & Tuesday)
Child Health Walk-In Clinic –Led by the Health Visiting Team,
Monday 1:30pm - 3:30pm. Contact number 020 7527 1510
Hornsey Rise Midwifery Team – (Monday afternoon)
How to Access our Services
Our GPs
Dr Patrick McDaid Lead – GP (Male)
Dr Sirfraz Nazir (Male)
Dr Laura Devlin (Female)
Dr Jeannette Wilkes (Female)
Dr Mohammad Enayat (Male)
You have the right to have an appointment with the GP of your
choice.
Practice Opening Times & Appointments Availability
The practice is open every weekday Monday to Friday from
8.00am to 06:30 pm. Please ring for appointment
When we are closed your telephone call will automatically be
diverted to our out-of hours GP service HARMONI.
Premises
Hanley is a purpose build GP surgery and fully accessible to all
disabled patients
You can book an appointment either by telephone or in person.
To book by phone, call the appointments line on 020 7527 1500.
Appointments with a GP last for 10 minutes. In some cases a
double appointment can be booked, for example for 6-week
postnatal checks or if you need an interpreter. Please discuss
with the receptionist if you think you may need a double
appointment. If you are unable to attend an appointment, please
give us as much notice as possible so that your appointment can
be given to someone else. You can cancel your appointment by
calling the cancellation line on 020 7527 1504 or using our text
messaging service.
If we have your mobile number you will get a text reminder of
your appointment. It is your responsibility to inform the surgery
if you don not wish to keep your appointment.
Telephone Access
If you would like to speak to a clinician for advice this is what we
will do: Take your contact details, record your message and the
clinician will return your call at the end of surgery. Please use the
general enquiries line - 020 7527 1502.
Home visits
Visits are for those who are housebound or too ill to come to the
surgery. If you require a home visit please make this request
before 10:30 am, if possible, It is always best to see patients on
the surgery premises where the facilities for examination and
assessment are better, please attend the surgery if you possibly
can. The practice premise is accessible for all disabled patients.
Repeat prescriptions
All requests for repeat prescriptions should be made in writing
and either posted or delivered to the practice. No requests will
be taken over the telephone (except in emergencies). You must
allow 48 hours for your request to be processed. When making
your request for repeat medication, please use the tear-off slip
from your last prescription. If you have lost this, you should come
to the practice and write your request on the pre-printed form
provided. If you have any difficulties, reception staff will be on
hand to assist you. Housebound patients can post their repeat
request to the practice and should enclose a stamped addressed
envelope.
Minor Ailment Scheme (MAS) – minor ailments are
conditions that can be self-treated with medicine available over
the counter from your pharmacy. MAS allows you easier access
to the same advice, treatment and medicines from your
pharmacist as you would get from your GP, without having to
wait for a GP appointment.
Your local pharmacist
Your local pharmacist will be able to give you free health advice
at any time - you do not need an appointment. Many pharmacies
operate extended hours on a rota basis. Call NHS Direct (0845 46
47) for details. You can also pick up your prescriptions from
pharmacy.
Pharmacies within walking distance of Hanley Primary
Care Centre:
Chemitex, 332 Hornsey Road, N7.
Ph: 020 7272 4869
Nuchem Pharmacy, 137 Stroud Green
Road, N4.
Ph: 020 7272 3967
Wise Chemist, 518 Hornsey Road, N19. Ph: 020 7272 1264
Santa Pharmacy, 182 Stroud Green
Road, N4.
Ph: 020 7272 1591
Davies Pharmacy, 41 Stroud Green
Road, N4.
Ph: 020 7607 3081
Lane & Foot Chemist, 179 Seven Sisters
Road.
Ph: 020 7272 1850
Family Health Services
What to do when the surgery is closed
Other contacts
The practice uses an out of hour’s doctor service to cover times
when the surgery is closed. This includes all day Saturday, Sunday
and Bank Holidays. If you call the surgery when it is closed, your
call will be automatically diverted to our out-of hour’s service. If
you cannot wait until the surgery re-opens and wish to speak to a
doctor urgently, staff on the out-of-hours helpline will assist you.
Alternatively you can call our out-of-hours service (Harmoni)
direct on 020 7388 5800, if you wish.
I want 24 hours a-day health information
You can call NHS direct on 0845 46 47. The service is open 24
hours a day, seven days a week and is staffed by nurses. You can
also call to get information about emergency dentists.
For further information please visit: http:// www.nhs.uk
I need emergency treatment
Call 111 for medical help or advice. NHS 111 is available 24 hours
a day, seven days a week. If you have a severe injury or a serious
accident, you should call 999. The Accident and Emergency
Department at the Whittington Hospital, Highgate Hill is closest
to the surgery.* Details of WALK-IN-CENTRES can be provided
on request.
Patient Reference Group (PRG)
We have an active PRG & would welcome expression of interest
from any of our patients. Please contact Lisa Couzins who is the
PRG lead for this group
Medical Records
The practice keeps computer and paper records in your medical
files and is registered under and governed by the Data Protection
Act. You have the right of access to view your records and to take
copies, though a small fee is charged. Personal data is only seen
by professionals at the practice, involved in your care.
Anonymised data may be sent to Whittington Health for quality
and monitoring purposes. Your medical records are likely to be
part of national database. If you do not wish this to happen,
please ask the reception staff or GP.
If you require further information regarding primary medical
services in the area, please contact Whittington Health FHS
Contract Manager on 020 7527 1206
Patients who do not speak English: The practice books face-toface interpreters for patients that have difficulty communicating
in English. Please ensure that you request this service when you
book your appointment. We also have a number of staff who
speaks the following languages: Urdu, Punjabi, Bangali and
Swahili.
THIS LEAFLET IS AVAILABLE IN LARGE PRINT
UPON REQUEST
Date produced: Nov 2013, v14
Violence/Abuse
The practice operates zero tolerance policy and will not tolerate
verbal abuse or violent behaviour, whether actual or threatened.
Individuals concerned and their families are likely to be removed
from the list.
Hanley Primary Care Centre Complaint guide for patients
If you have any problems with the service you have received at
the Hanley Primary Care Centre you should speak to the
reception supervisor or the practice manager.
If you would prefer to speak to someone who doesn't work at
Hanley Primary Care Centre, you can call PALS & Complaints
Service, Patient Relations Office, Whittington Health,
Whittington Hospital on 020 7288 5551, Fax: 020 7288 5822,
Text: 07825 420944. Email: whh-tr.whitthealthPALS@nhs.net
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PCC\Stationery\Practice leaflet
Hanley
Primary Care Centre
A guide for patients
GP SURGERY
51 Hanley Road London, N4 3DU
Dr Patrick McDaid (Male)
MBChB Dip.PallMed MRCGP
Dr Sirfraz Nazir (Male)
MBBS 2008, MSc 1994 PhD 1997
Dr Laura Devlin (Female)
MB ChB 2001
Dr Jeannette Wilkes (Female)
MB ChB 1985
Appointments:
Cancellations:
General enquiries:
Fax number:
020 7527 1500
020 7527 1504
020 7527 1502
020 7690 3591
Lesley Todd – Practice Manager