Summary of survey – 15.3.12
Survey forms were distributed to all three surgeries and village shops in the practice
area. The survey was also made available on line via the practice website.
A total of 120 patients responded. Some gave more than one answer to the questions
and some questions were unanswered.
1.
How far in advance would you like to be able to book appointments?
Less than 1 week
1 week
2-3 weeks
1 month
More than 1 month
2.
54%
46%
65/118
27/118
26/118
55%
23%
22%
35/148
107/148
6/148
24%
72%
4%
If we made telephone consultations with your GP available would you be
likely to use this facility?
Yes
No
7.
62/115
53/115
How would you prefer to contact the practice?
Email
Phone
Text
6.
20%
68%
13%
Would you like to receive appointment reminders by email or text message?
None
Email
Text
5.
32/160
108/160
20/160
Would the ability to check or cancel your appointment online be of benefit?
Yes
No
4.
47%
37%
12%
9%
9%
How would you like to book, change, view your appointment?
On line
Telephone
Email
3.
60/128
29/128
15/128
12/128
12/128
94/108
14/108
87%
13%
Are you aware that you can order prescriptions by email?
Yes
No
91/109
18/109
83%
17%