PPG & Survey Results Report
Patient Reference Group
The patient group comprises 4 members
Distribution Details
Attendance
Gender
Ethnicity
Age
AGE SEX REGISTER OF GROVEHILL MEDICAL CENTRE
FEBRUARY 2012
Age groups
0-4
5-16
17-24
25-34
35-44
45-54
55-64
65-74
Males
158
302
Base
158
302
Percent
100%
Females
75-84
85-89
90+
211
338
325
277
310
137
62
15
4
211
338
325
277
310
137
62
15
4
100%
100%
100%
100%
100%
100%
100%
100%
145
298
206
291
288
301
326
145
77
32
8
Base
144
299
206
291
288
301
326
145
77
32
8
Percent
101%
100%
100%
100%
100%
100%
100%
100%
100%
Total males
:
2139
Base : 2139
Percent : 100%
Total females
:
2117
Base : 2117
Percent : 100%
Total both sexes
:
4256
Base : 4256
Percent : 100%
100% 100%
100% 100%
Survey Results
PATIENT SURVEY FEBRUARY 2012
Number of Responses: 122
Q1. Have you found it easy to book an urgent appointment within 48 hours?
Yes 77%
No 2%
I have not needed an urgent appointment 20%
Q2. Were you able to book a routine appointment to see your preferred doctor within two weeks?
Yes 95%
No 3%
I have not needed to see my preferred doctor recently 1%
Q3. Do our present opening hours enable you to make an appointment at a time that is convenient to you?
Yes 92%
No 4%
Don’t know 2%
Q4. In the past 6 months, how easy have you found getting through on the phone?
Very easy 55%
Fairly easy 36%
Not very easy 2%
Have not tried 4%
Q5. When you phone in do you find our staff helpful?
Yes 94%
No 0%
I have not needed to phone in 4%
Q6. In the Reception area, can other patients overhear what you say to the receptionist?
Yes, but I dont mind 53%
Yes and I am not happy about it 4%
No, other patients cannot overhear 23%
Don't know 18%
Q7. When you see a Doctor/Nurse/Health Professional are you satisfied with their care and level of service?
Yes 100%
No 0%
I have not needed to see Doctor/Nurse/HP 0%
Q8. We communicate with our patients via our newsletters and notice boards. Have you read any of these?
Yes 69%
No 30%
Q9. Where are you most likely to read messages from the Practice?
From posters on the waiting room notice board 75%
Practice Newsletter 18%
At the bottom of my prescription 13%
Planned new Practice website 0%
Handout leaflets from reception 10%
Q10. If the Practice were to organise talks on a variety of health related topics, which of the following would
be of interest to you?
Eat your Way to Better Health
Very Interested 30%
Fairly Interested 39%
Not Interested 30%
Strategies to Combat Lower Back Pain
Very Interested 36%
Fairly Interested 22%
Not Interested 40%
Help for Carers
Very Interested 21%
Fairly Interested 18%
Not Interested 60%
Preconception Counselling
Very Interested 9%
Fairly Interested 16%
Not Interested 74%
Diabetes – Your Questions Answered
Very Interested 23%
Fairly Interested 22%
Not Interested 54%
What other topics might be of interest?
ASTHMA RELATED TOPICS
CHILDRENS HEALTH
COPING WITH ARTHRITIS
EPILEPSY, PREGNANCY BENEFITS
FIBROIDS
HEART DISEASE
HIGH BLOOD PRESSURE
HOW TO LOWER CHOLESTEROL
KEEPING HEALTHY EXERCISE LOOKING AFTER THE ELDERLY
NONE
RELAXATION, STRESS MANAGEMENT
SPORTS INJURIES, FEET PROBLEMS, STROKE AVOIDANCE, CANCER AVOIDANCE
TALK ON HEMIPLEGIA
URINARY PROBLEMS
Q11. What age group are you?
10-18 0%
19-30 13%
31-45 20%
46-60 29%
61-75 28%
Over 76 7%
Are you:
Male 45%
Female 54%
Q12. Are there any changes you can suggest to improve the surgery?
AM VERY SATISFIED WITH THE SURGERY AND HAVE BEEN FOR 20 YEARS+. DR GANCKE IS OBVIOUSLY A
SOUGHT AFTER DR AS IT IS DIFFICULT TO GET AN APPOINTMENT WITH HER SOMETIMES.
BECAUSE OF WORK THE HOURS OF OPENING ARE LIMITED FOR ME EG. ONLY LATE FRIDAY, SATURDAY
MORNING WOULD IMPROVE THIS FOR ME.
FOUND NOTICE BOARDS CAN BE OVERLOADED AND SO WOULD NOT LOOK UNLESS NEEDED
SOMETHING SPECIFIC. FOUND REFERRAL MUCH MORE EFFICIENT AND SPEEDY OF LATE.
I AM HAPPY WITH THE SERVICE PROVIDED
I'VE BEEN COMING TO THIS SURGERY MY WHOLE LIFE. I FEEL VERY COMFORTABLE HERE, PLEASE
DON'T CHANGE ANYTHING!!!!
MORE DOCTORS LIKE DR GANCKE. VERY CALMING, PROFESSIONAL, CARING AND ALWAYS HAS A
SMILE. I LEAVE FEELING POSITIVE.
NICER RECEPTION, NEEDS UPDATING. WATER MACHINE
NO
NO, SO FAR SO GOOD. KEEP UP THE GOOD JOB, THANKS.
NO, VERY HAPPY
NONE
NONE AT THIS TIME
NONE WHATS SO EVER. - MORE THAN HAPPY WITH THE SURGERY, DOCTORS, NURSES AND
RECEPTIONISTS.
NONE, VERY GOOD
NOT REALLY. MY NEEDS ALWAYS HAVE BEEN MET WHICH EVER DOCTOR I SEE
PLEASE SORT THE ONLINE SYSTEM OUT, KEEPS FAILING
STAFF VERY POLITE AND EXTREMELY HELPFUL
THE PROVISION OF MAGAZINES ETC TO READ IN THE WAITING ROOM WOULD BE GREAT.
THE SURGERY IS GOOD
THE WAITING ROOM IS A BIT DATED, NEEDS MODERNISING. SOME OF THE RECEPTIONISTS COULD BE A
BIT MORE WELCOMING
TO BE ABLE TO PHONE FOR AN APPOINTMENT AT 8.30AM
VERY GOOD SERVICE - HAPPY WITH ALL ASPECTS OF THE SERVICE I RECEIVE
VERY SATISFIED WITH OUR SURGERY