Draft
Report:
Test Answer Key
Test:
9_12 Business and IT 6411 - Comp Apps 1 PostAssess 1
Description: Business Documents
Form:
501
Please use the following passage for questions 1 through 3:
1. In Figure D, which is an appropriate font format for the title?
(NCCTE.9_12.BE.6411.PP103.01)
A. DON'T BE SAD WHEN YOU SHOP
B. Don't Be Sad When You Shop
C. Don't Be Sad When You Shop
D. DON'T BE SAD WHEN YOU SHOP
2. In Figure D, which font format is appropriate to emphasize the name of the college?
(NCCTE.9_12.BE.6411.PP103.01)
A. HARVARD UNIVERSITY
B. HARVARD UNIVERSITY
C. Harvard University
D. Harvard University
3. In Figure D, which font format is appropriate for the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Italicize
C. Superscript
D. Underline
4. Which is an appropriate font format to emphasize the pronunciation of the "e" in the word
cafe? (NCCTE.9_12.BE.6411.PP103.01)
A. Accent
B. Bold
C. Italics
D. Underline
5. Sean is keying notes in chemistry class on his laptop. He keyed the following chemical
formula for carbon dioxide: CO2. What is the appropriate font format for the number in the
formula? (NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Subscript
C. Superscript
D. Underline
6. What is an appropriate font format for the title of a document if the body is keyed in Times
New Roman? (NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Italics
C. Sans serif
D. Serif
7. What additional font formatting is an appropriate for the report title below?
Robert's Rules of Order
(NCCTE.9_12.BE.6411.PP103.01)
A. All caps
B. Italics
C. Regular font
D. Underline
Please use the following graphic for questions 8 through 12:
8. In Figure A, if the paragraphs will be used in the body of a report, which option will format
them correctly? (NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Adjust line spacing
D. Delete indents
9. In Figure A, if the paragraphs represent the body of a report, the first sentence of the second
paragraph is an example of: (NCCTE.9_12.BE.6411.PP103.01)
A. a hanging indent.
B. a paragraph heading.
C. borders.
D. bullets/numbers.
10. In Figure A, to draw attention to the items in the last sentence of paragraph 2, what format
option is appropriate? (NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Add shading
D. Use a hanging indent
11. In Figure A, what option is used to correctly format the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Add a border
B. Add bullets/numbers
C. Delete indents
D. Use a hanging indent
12. In Figure A, what option is used to correctly format the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Adjust line spacing
D. Delete indents
13. Sally wants to add dark lines at the top and bottom of her class schedule. What formatting
option will she use? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Headers
C. Margins
D. Page break
14. If Sandy wants to print a table that has 4 columns and 27 rows, which orientation should she
select? (NCCTE.9_12.BE.6411.PP103.01)
A. Columns
B. Landscape
C. Page
D. Portrait
15. Susan is keying a 26 page document and wants to add a running title across the top left
margin of each page. What format option should she use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Endnote
B. Footer
C. Footnote
D. Header
16. What feature will Sage use to add page numbers to his report?
(NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Headers
C. Margins
D. Page break
17. Sandra wants to move a paragraph from the bottom of page 7 to the top of page 8. What
feature will she use? (NCCTE.9_12.BE.6411.PP103.01)
A. Footer
B. Orientation
C. Page break
D. Table
18. What paragraph formatting is used by a teacher to keep track of student names and
assignments? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Bullets/numbers
C. Indents
D. Tables
19. What paragraph formatting is used by a sports manager to record game times, locations, and
dates in separate columns in a document? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Bullets/numbers
C. Indents
D. Tables
20. Which document is used by a high school senior who wishes to communicate with a college
admissions board? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Personal business letter
D. Research report
21. Which document is used by a manager to communicate a staff meeting to employees?
(NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Minutes
D. Research report
22. Which document is used by the FBLA adviser to send members a short reminder about next
week's meeting? (NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Personal business letter
D. Research report
23. Which document is used by a secretary to record the proceedings at the monthly Rotary Club
meetings? (NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Minutes
D. Title page
24. Which document is used by the president of Ellen's Catering to prepare a list of the topics
that will be discussed at the next staff meeting? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Memo
C. Personal business letter
D. Research report
25. Which two documents have the most features in common?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda and business letter
B. Business letter and minutes
C. Letter and research report
D. Minutes and agenda
26. Shane keyed a document as a part of her report that will give a broad overview of the topics
in the order in which they occur in the report. This is an example of a:
(NCCTE.9_12.BE.6411.PP103.01)
A. reference page.
B. table of contents.
C. table.
D. title page.
27. Mass production of letters to all clients of a law firm with individualized messages is an
example of: (NCCTE.9_12.BE.6411.PP103.01)
A. macro.
B. mail merge.
C. style.
D. template.
28. Sheila uses her unique key combination, ALT + H, to create the headings for all of the
memos she keys. This is an example of a: (NCCTE.9_12.BE.6411.PP103.01)
A. macro.
B. mail merge.
C. style.
D. wizard.
29. Which is an example of the replace feature? (NCCTE.9_12.BE.6411.PP103.01)
A. Drawing lines through the first occurrence of the word "town"
B. Globally substituting the word "town" with the word "city"
C. Inserting recipients' last names in the last name field
D. Merging the recipient list with the source document
30. Which information would be included in a memo? (NCCTE.9_12.BE.6411.PP103.01)
A. CC
B. Chapter 4
C. Dear Mr. Jean
D. Employed by CyberCorp 2003 – present
31. Which information would be included in a personal business letter?
(NCCTE.9_12.BE.6411.PP103.01)
A. Chapter 4
B. Dear Mr. Jean
C. Employed by CyberCorp 2003 – present
D. New Business
Please use the following graphic for questions 32 through 35:
Scenario 5: Sherry is keying a short document for her staff about procedures for adding toner to
the copy machine.
32. In Scenario 5, what should Sherry include as the subject of her document?
(NCCTE.9_12.BE.6411.PP103.01)
A. Cleaning supplies
B. Procedures for adding toner
C. Procedures for the copy machine
D. Toner and copying procedures
33. In Scenario 5, which type of document should Sherry use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Research report
D. Table of contents
34. In Scenario 5, how should Sherry format the procedures for adding toner in the copier?
(NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Bullets/numbers
C. Dot leaders
D. Styles
35. In Scenario 5, how should Sherry distribute the document?
(NCCTE.9_12.BE.6411.PP103.01)
A. Attachment to an email
B. Include it in the minutes
C. Part of a mail merge
D. Phone call
Please use the following passage for questions 36 through 37:
Scenario 7: Sharon wants the service technicians to complete a service call report that describes
their arrival time, contact person, the serial number of the machine that was repaired, and the
time required to service the machine.
36. In Scenario 7, to create a form for use in collecting the information, Sharon will use a:
(NCCTE.9_12.BE.6411.PP103.01)
A. macro.
B. mail merge.
C. report.
D. template.
37. In Scenario 7, Sharon wants to notify the service technicians about the procedures for
completing and submitting the call report. What form of communication should she use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Memo
C. Minutes
D. Outline
38. Spence wants to make a to-do list. He wants to provide columns on the to-do list that will
allow him to check off his tasks as he completes them, log the time completed for each task,
and record comments or reminders about each task. What document formatting is best for his
to-do list? (NCCTE.9_12.BE.6411.PP103.01)
A. Bullets/numbers
B. Hanging indent
C. Right justified
D. Table
39. Spence wants to inform employees about the company's hiring policy. Which form of written
communication should he use? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Memo
C. Research report
D. Resume
40. Spence plans to create a list of the topics that will be addressed during the conference call.
Which document should he use? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Minutes
D. Report
41. Spence wants to place the title, "Staff Procedures for Office Document Processing" at the top
of each page of a document he is creating. What feature will he use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Endnote
B. Footer
C. Footnote
D. Header
42. Scott wants to introduce himself to the members of the Lyon's Club and inquire about
entrance fees. Which form of communication should he use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Memo
D. Personal business letter
43. Scott has been assigned a project in his Accounting 101 class. He must prepare a profile of
the company where he works that includes information about how the firm is organized, its
size, and the experience and educational backgrounds of the accountants. Which document
will Scott prepare? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Memo
D. Research report
44. Scott uses company letterhead stationery to communicate rate increases to each client of the
Ace Accounting firm. He should format the document as a:
(NCCTE.9_12.BE.6411.PP103.01)
A. business letter.
B. letter of application.
C. personal business letter.
D. research report.
45. Which document will Scott prepare for all attendees at the Banker's Association meeting to
list the accountant who is responsible for presenting each topic?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Minutes
C. Memo
D. Outline
46. When Scott prepares a document to communicate the directions to the Bankers' Association
meeting, which is an example of an appropriate subject line?
(NCCTE.9_12.BE.6411.PP103.01)
A. Directions to the Banker's Association
B. Driving directions
C. Format for Banker's Association
D. How to get there
47. What component does an agenda have in common with a table of contents?
(NCCTE.9_12.BE.6411.PP103.01)
A. Date
B. List of topics
C. Page numbers
D. Time slots
48. What component does an itinerary have in common with an agenda?
(NCCTE.9_12.BE.6411.PP103.01)
A. Arrival time
B. Date
C. Departure time
D. List of topics
49. Which document is NOT considered a support document to a report?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. End notes
C. Table of contents
D. Title page
50. Sophie wants to thank her customers for using her company's products. What form of
communication should she use? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Memo
D. Research report
Please use the following figure for questions 51 through 53:
Figure C
Simple Ways To Make College Cheaper
Sue Davis is one college student who knows the value of a dollar. Davis is working three parttime jobs this summer to pay for her fall semester at Purdue University. She estimates it will cost
her almost $7,000 in tuition, apartment rent and miscellaneous expenses.
Source: http://articles.moneycentral.msn.com/CollegeAndFa
mily/CutCollegeCosts/SimpleWaysToMakeCollege Cheaper.aspx
51. In Figure C, which is an appropriate font format for the title?
(NCCTE.9_12.BE.6411.PP103.01)
A. SIMPLE WAYS TO MAKE COLLEGE CHEAPER
B. Simple Ways to Make College Cheaper
C. Simple Ways to Make College Cheaper
D. SIMPLE WAYS TO MAKE COLLEGE CHEAPER
52. In Figure C, which font format is appropriate to emphasize the name of the college?
(NCCTE.9_12.BE.6411.PP103.01)
A. PURDUE UNIVERSITY
B. PURDUE UNIVERSITY
C. Purdue University
D. Purdue University
53. In Figure C, which font format is appropriate for the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Italicize
C. Superscript
D. Underline
54. Sara is keying her notes in chemistry class on her laptop. She keyed the chemical formula for
oxygen, O2. What font format did Sara apply to the 2? (NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Subscript
C. Superscript
D. Underline
55. Which is an appropriate font format to emphasize the pronunciation of the "e" in the word
fiancé? (NCCTE.9_12.BE.6411.PP103.01)
A. Accent
B. Bold
C. Italics
D. Underline
56. What is the appropriate font format for the name of the book in the following reference?
Jobs, Steve, Under the Looking Glass. Putnam Publishing Co. 2008.
(NCCTE.9_12.BE.6411.PP103.01)
A. All caps
B. Bold
C. Italics
D. Underline
57. What is the appropriate font format for the following reference?
www.kidsmartz.org (NCCTE.9_12.BE.6411.PP103.01)
A. All caps
B. Bold
C. Italics
D. Underline
58. What additional font formatting is appropriate for the report title below?
MAKING MIDDLE GRADES WORK (NCCTE.9_12.BE.6411.PP103.01)
A. Bold
B. Italics
C. Regular font
D. Underline
Please use the following figure for questions 59 through 63:
Figure B
Why Should I Study?
If I studied 20 hours and got a C+ and only eight hours to get a C, then I decided I could live
with that C. However, I knew that a lot of other students were getting As and Bs. In order to
compete with them come graduation time, I knew that I had to do something with my time that
was not being strictly devoted to academics.
What is the preference in hiring graduates? When it comes time to graduate, prospective
employers will look at several things. Items prospective employers will examine include: the
degree you obtained, your past work experience, your grade point average, and what you did
with your spare time.
Source: Jell, John R., A Student's Guide to Success in the Real World. Technomic Publishing
Company, Inc. 1997.
59. In Figure B, if the paragraphs will be used in the body of a report, which option will format
them correctly? (NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Add shading
D. Adjust line spacing
60. In Figure B, if the paragraphs represent the body of a report, the sentence, "What is the
preference in hiring graduates?" is an example of a: (NCCTE.9_12.BE.6411.PP103.01)
A. border.
B. bullets/numbers.
C. hanging indent.
D. paragraph heading.
61. In Figure B, to draw attention to the items in the last sentence of paragraph 2, what
formatting is appropriate? (NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Add shading
D. Use a hanging indent
62. In Figure B, what option is used to correctly format the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Add a border
B. Add bullets/numbers
C. Delete indents
D. Use a hanging indent
63. In Figure B, what option is used to correctly format the source information?
(NCCTE.9_12.BE.6411.PP103.01)
A. Add borders
B. Add bullets/numbers
C. Add shading
D. Adjust line spacing
64. Sal keyed a letter to Sue that ran over to the next page by one line. To make the letter fit on
one page, he should adjust the: (NCCTE.9_12.BE.6411.PP103.01)
A. borders.
B. footnote.
C. margins.
D. orientation.
65. Shay keyed a short document that is placed very high on the page. To add more white space
at the top and sides of the document, she should adjust the:
(NCCTE.9_12.BE.6411.PP103.01)
A. borders.
B. header.
C. margins.
D. orientation.
66. Sam wants to add dark lines to the middle of the table he created. What formatting option
will he use? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Headers
C. Margins
D. Page break
67. If Sid wants to print a table that has 26 columns and 4 rows, which orientation should he
select? (NCCTE.9_12.BE.6411.PP103.01)
A. Columns
B. Landscape
C. Page
D. Portrait
68. Seth is keying a 56 page document and wants to add a running title across the bottom right
margin of each page. What format option should he use? (NCCTE.9_12.BE.6411.PP103.01)
A. Endnote
B. Footer
C. Header
D. Table
69. Which document is used by the IRS to remind clients of outstanding debt?
(NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Minutes
D. Research report
70. Which document is used by an employee to make a formal complaint about his/her manager
to the company's president? (NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Personal business letter
D. Research report
71. Which document is prepared to summarize the items discussed at a meeting of the Kraft
Foods Board of Directors? (NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Minutes
D. Title page
72. Which document is used by a scientist to present findings to a medical board?
(NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Minutes
D. Research report
73. Generation of mailing labels for 400 wedding guests is an example of:
(NCCTE.9_12.BE.6411.PP103.01)
A. macro.
B. mail merge.
C. style.
D. template.
74. If Stella presses two keys and the framework for a business letter pops up on the screen, she
has used a: (NCCTE.9_12.BE.6411.PP103.01)
A. macro.
B. table.
C. template.
D. wizard.
75. Which feature is applied to a document by a professor who is reviewing a student's research
paper? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Comments
C. Shading
D. Tracking changes
76. Which information would be included in a table of contents?
(NCCTE.9_12.BE.6411.PP103.01)
A. CC
B. Chapter 4
C. Dear Mr. Jean
D. Employed by CyberCorp 2003 – present
77. Which information would be included in a resume? (NCCTE.9_12.BE.6411.PP103.01)
A. Chapter 4
B. Dear Mr. Jean
C. Employed by CyberCorp 2003 – present
D. Topics to be discussed
Please use the following passage for questions 78 through 81:
Scenario 6: Sylvia must create a technical manual that contains step-by-step procedures for
technicians to use when they go out on service calls to repair customers' copy machines, office
phones, and fax machines.
78. In Scenario 6, Sylvia should format the technical manual she is preparing as a/an:
(NCCTE.9_12.BE.6411.PP103.01)
A. email.
B. report.
C. letter.
D. memo.
79. In Scenario 6, what type of document should Sylvia use to list the major sections of the
technical manual in the order of their occurrence? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Itinerary
C. Memo
D. Table of Contents
80. In Scenario 6, what formatting should Sylvia use to list the step-by-step procedures for
installing a fax machine? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Bullets/numbers
C. Dot leaders
D. Styles
81. In Scenario 6, what formatting should Sylvia use to automatically number each page of the
technical manual and key the title of the document at the bottom of each page?
(NCCTE.9_12.BE.6411.PP103.01)
A. Footer
B. Header
C. Styles
D. Title page
82. Sharon is preparing a list of topics that will be discussed at the upcoming meeting of all
service technicians. What document format will she use? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Memo
C. Minutes
D. Table of Contents
83. As Spence participates in a conference call, he makes a list of the talking points so that he
can refer to them later. What format is appropriate for his list?
(NCCTE.9_12.BE.6411.PP103.01)
A. Bullets/numbers
B. Hanging indent
C. Right justified
D. Table
84. As Spence plans a document about formatting procedures for the office staff, he decides that
it will be a rather lengthy document with a separate section for each topic. What document
format will he use? (NCCTE.9_12.BE.6411.PP103.01)
A. Business letter
B. Memo
C. Outline
D. Report
85. Spence wants the pages to number consecutively at the bottom of each page in a document he
is preparing for the staff about document processing guidelines. Which feature will he use?
(NCCTE.9_12.BE.6411.PP103.01)
A. Endnote
B. Footer
C. Footnote
D. Header
86. Which formatting should Scott use in a document to keep track of the grades he receives on
each assignment in his Accounting 101 class? (NCCTE.9_12.BE.6411.PP103.01)
A. Borders
B. Bullets/numbers
C. Headers
D. Table
87. Which document will Scott develop to present to an employer during his interview at Ace
Accounting? (NCCTE.9_12.BE.6411.PP103.01)
A. Agenda
B. Business letter
C. Personal business letter
D. Resume
88. Scott works for Ace Accounting and needs to communicate directions for the Banker's
Association meeting to the staff. He should format the information as a/an:
(NCCTE.9_12.BE.6411.PP103.01)
A. agenda.
B. business report.
C. letter of application.
D. memo.
89. Scott is preparing a report for his accounting class. Which format will he use for the
paragraphs of the document? (NCCTE.9_12.BE.6411.PP103.01)
A. Double-space
B. Hanging indent
C. Right justify
D. Single space
90. (NCCTE.9_12.BE.6411.PP103.01)
91. Which is NOT a category in the quick parts gallery that may be inserted into a document?
(NCCTE.9_12.BE.6411.PP103.01)
A. Quick text
B. Document property
C. Auto text
D. Field
92. In Microsoft Word 2010, stored words, blocks of text or graphics that can be inserted with
the click of a button are referred to as: (NCCTE.9_12.BE.6411.PP103.01)
A. Fields.
B. Dummy data.
C. Quick Parts.
D. Form Parts.