Infrastructure, Hardware,
Technical Support, and
Software
CRITERIA 5 / INFRASTRUCTURE,
HARDWARE, TECHNICAL SUPPORT, AND
SOFTWARE COMPONENT
Pacheco Union School District has beyond meeting
the everyday needs of the district, been committed to
supporting schools Infrastructure, hardware, technical
support, and software needs within the district as the
funding, time, and opportunity arises. The District has committed E-Rate, Modernization,
API, Grants, Deferred Maintenance, parent group funding, general funds, and donations,
literately anything we can get our hands on toward supporting this every expanding black
maw of spatial consumption. The monthly Technology Committee (comprised of
administrators, teachers, parents, and invited community partners), determines and plans
the direction of technology in our district.
PUSD is committed to the following:






Upgrade the existing Local Area Networks on each school site, removing problem
wiring, and bring the existing system up to code.
Increasing access to the LAN by adding more cabling in each classroom.
Working toward providing updated school labs for student’s access.
Planning and implementation of a Network system that allows for the increase of
workstations in every classroom.
Maintaining and upgrading existing equipment and software that supports our
network and applications.
Improving communication between the parents, staff, or employees and our
offices by modernizing and upgrading existing communication systems.
D1. Hardware
All computers must meet technical requirements necessary for networking and
multimedia applications. Hardware needs to meet the professional development,
educational and or management needs. Hardware needs to be purchased from approved
vendors with minimum hardware specifications. District computers need to be able to
access all District recommended multimedia software. In addition computers need to be
able to access the District Internet and Intranet via Ethernet. Each school will have a
minimum of 1 computer per 10 students. Each classroom will have computers to allow
for exploratory, production and presentation centers. The classroom resides will have
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assess to a centralized networked printers. Each computer will be capable of printing to
the networked printer. In addition the classroom will have a presentation system). The
schools will do everything to maintain this ratio. Through a yearly analysis of the
school’s hardware database, by the District’s IT department, a recommendation of
hardware purchases will be given to the school. Installation and setup of these computers
will be done by the District’s IT department.
Students have access to computers both in the classroom and in the library to accomplish
the goal of integrating technology into the core curriculum. During the school day,
students are able to access computers in the classroom or at the library during designated
periods. In addition, the goal of providing students access to computers after school is
accomplished through library or lab. Each Library and lab is available to all students.
Teachers bring their students during the day to access a variety of technologies and
technology resources. Teachers may use those centers for the goal of providing students
an opportunity to use unique learning resources from a technology integrated core
curriculum. The will be funded using money from PLA-98.
Sites and District personnel purchase hardware through a specific process. The schools
requisition hardware based on District standards, appropriate hardware vendors and
specifications. Hardware specifications and authorized vendors can be accessed via
District’s email system or the District’s technology purchasing agent. Once hardware is
delivered a process for installation by the IT department is initiated. The District’s IT
department upgrades and installs all hardware and software.
Hardware needs to be replaced at a regular interval. When computers are no longer able
to access District resources and run necessary software, computer hardware will be
replaced. The cost of the repair will be School Sites responsibility until the hardware no
longer meets the District’s minimum standards. When computer hardware is no longer
able to access District resources and run necessary software, computer hardware will be
replaced by the site.
3.2. Goal statements for hardware:
Goal 1 of 2: The schools will have the hardware necessary to implement the educational
programs and to teach the grade level standards.
3.2.1 Objective
By June 2007, 100% of sites will have the designated hardware configuration per
classroom. School site will have a 10:1 ratio of students to computer ration per
classroom, presentation units, and network printers for each school.
Benchmark statements for hardware:
3.2.1.a By June 2003,100% of sites will have the designated hardware configuration per
classroom, (a 10:1 ratio of students to computer).
3.2.1.b By June 2004, 100% of sites will have the designated hardware configuration per
classroom, (a 10:1 ratio of students to computer, and network printers).
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3.2.1.c By June 2005, 100% of sites will have the designated hardware configuration per
classroom, (a 10:1 ratio of students to computer, and network printers). 10% of the
classrooms will have presentation equipment.
3.2.1.d By June 2006, 100% of sites will have the designated hardware configuration per
classroom, (a 10:1 ratio of students to computer, and network printers). 20% of the
classrooms will have presentation equipment.
Responsible
Dept. or
Position
Budget
Source*
Implementation
Plan/Activities
Timeline
Objective
3.2.1.e By June 2007, 100% of sites will have the designated hardware configuration per
classroom, (a 10:1 ratio of students to computer, and network printers). 30% of the
classrooms will have presentation equipment.
3.2.1 Secure funds for
hardware
District IT
Annually School
3.2.1 Purchase Computers
District IT
Purchasing
Annually School
District IT
3.2.1 Provide each
classroom with the
hardware necessary
to allow for the
equitable access to
multimedia
technology resources,
applications,
printing and
presentation tools by
June of 2007 and
measured through site
surveys.
3.2.1 Add Additional
Ethernet drops and
switches
Annually Site funds,
potential
grant
sources
(TLC
grant/others)
District IT
District IT
Modern.
Def. Maint.
District IT
School Site
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Monitoring
and
Evaluation
activities
Analysis of
funding sources
applied for and
secured.
Analyze reports
from Database
of inventory
Analyze reports
from Database
of inventory
Use Network
analyzer to
determine
functionality
3.2.1 Install Computers
onto Network, setup
presentation stations,
and setup printing
District IT
Monitoring
and
Evaluation
activities
Budget
Source*
Responsible
Dept. or
Position
Timeline
Objective
Implementation
Plan/Activities
District IT
and Site
Tech
Assessment of
inventory
database which
shows all
computers have
been installed
Objective 3.2.2 by June 2007, the library will be evaluated as determined by the Library
Committee’s reports and evaluations.
Benchmarks
3.2.2.a By June 2003, the district’s library plan will be implemented, and evaluated.
3.2.2.b By June 2004, the district’s library plan will be implemented, and evaluated.
3.2.2.c By June 2005, the district’s library plan will be implemented, and evaluated.
3.2.2.d By June 2006, the district’s library plan will be implemented, and evaluated.
3.2.2 Purchase
Hardware
O
b
j
e
c
t
i
v
e
3.2.2 Add Additional
Ethernet drops,
switches, and
Fiber Backbone
District
Librarian,
DTC
District
Librarian,
DTC
District IT
Implementatio
Responsibl
Budget
Source*
3.2.2 Secure funds for
hardware
Responsibl
e
Dept. or
Position
Timeline
Implementatio
n
Plan/Activities
Annually
School
PLA-98
Annually
Monitoring and
Evaluation
activities
Analysis of funding
sources applied for and
secured.
School
Analyze reports from
PLA-98 Database
of inventory
District Use Network analyzer
IT
to
Modern. determine functionality
Def. M.
T
i
m
e
l
B
i
u
n
d
e
g
e
t
S
o
u
r
c
e
*
Objective
3.2.2.e By June 2007, the district’s library plan will be implemented, and evaluated.
Monitoring and
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n
Plan/Activities
3.2.2 Install
Computers onto
Network, setup
presentation
stations, and
setup printing
3.2.2 In-service staff
and students
District IT
and site
Tech
comm..
e
Dept. or
Position
Evaluation
activities
District IT
Assessment which
shows all
computers have been
installed
and are functioning.
District
IT
Teacher’s survey and
actual
library media center
usage will
be analyzed by site
Tech
committee
Benefits from hardware:
The hardware will provide equal access to educational opportunities and resources
through technology. The classroom configuration will allow teachers and students to
communicate with others, access resources, and share information in an effective way.
The COW program allows whole classrooms to participate in technology based projects
so that students have the necessary time to adequately learn the concepts, themes, and
information. In addition, the library media center allows for students to have greater
access to learning materials by extending the time and educational learning resources in
which students may use.
School Site Technology Inventory
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The following inventory identifies required components for both section 5. a. and 5.
b. of this section:
With Internet
Connections
Multimedia
Computers
Pacheco School
Prairie School
District Office
All Other
Computers:
BusBarn, staff
room & Cafe
Without Internet
Connections
In Classrooms
In Computer Labs
L
L
D
TC
D
111
1
L
37
22
TC
L
D
111
Multimedia
Computers With
Internet
Capabilities
Multimedia
Computers
Without Internet
Capabilities
All Other
Computers
1
L
D
59
84
26
D
TC
In Shared or
Common Space
(e.g., library)
L
10
3
D
59
84
26
37
22
L
D
17
4
TC
TC
In
Administrative
Offices
13
1
1
TC
L
3
3
5
4
4
D
TC
17
4
10
3
TC
13
1
1
3
3
5
3 apple IIe’s
Site:
In Classroom
In Computer Lab
Desktop
Computers
Person or Title Responsible for Desktop Workstation Acquisition/Installation:
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In Shared Space
(e.g., library)
In Admin. Offices
Year
Use as is
2002 2003 2004 2002
111
59
2003
2004 2002
17
2003 2004 2002
13
2003
2004
Upgrade
0
0
0
0
0
0
2
0
0
0
1
1
To be retired
when new or
upgraded
equipment is
available
Number needed
Pacheco
Prairie
Laptops
0
0
0
0
0
0
0
0
0
0
0
0
160
72
17
17
17
17
17
3
3
3
3
3
3
Person or Title Responsible for Laptop Workstation Acquisition/Installation:
Year
Use as is
2002 2003 2004 2002
1
2003
2004 2002
3
2003 2004 2002
3
2003
2004
Upgrade
0
0
0
0
0
0
0
0
0
0
0
0
To be retired
when new or
upgraded
equipment is
available
Number needed
Admin
Pacheco
Prairie
Thin-Client
Units
Year
Use as is
0
0
1
0
0
0
0
0
1
0
0
1
3
20
18
Person or Title Responsible for Thin-Client Workstation Acquisition/Installation:
2002 2003 2004 2002
2003
Number needed
PERIPHERALS
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2004 2002
2003 2004 2002
2003
2004
Peripherals
Number on
Hand
Digital cameras
Scanners/digitizers
Alpha Pro’s
Alpha Pro’s
Gooseneck Microscope to monitor
Assistive/adaptive devices
Printer
VCR unit
Computer screen projector (e.g., LCD)
Video conferencing unit
Gate/Library
Unger
Library
Unger
58-Pacheco
8-Prairie
1-Pacheco
27-Pacheco
17 -Prairie
28-Pacheco
17 - Prairie
1-Pacheco
90-Pacheco
90-Prairie
Site Admin
Site Admin
D’Amato
Site Admin
Site Admin
Site Admin
Site Admin
Yearbook/Burhans
2-Pacheco
2-Prairie
25-Pacheco
17 - Prairie
Site Admin
Site Admin
1-Pacheco
21-Pacheco
1-Library Dist 20-Prairie
0
2
Burhans
Library
Site Admin
1-Pacheco
Burhans
2-Pacheco
2-Dist
22-Pacheco
20-Prairie
20-Pacheco
19-Prairie
Burhans/Admin
Evans/Admin
SITE NETWORKS AND CONNECTIVITY
Is the school site connected to the Internet by a permanent (non-dial-up) connection?
 Yes
 No
If so, how is your school connected to the Internet?





ISDN
Frame relay
ATM/DS3
 Cable-modem
 Fractional T-1
 ATM/SONET OC3
 xDSL
 Full T-1
 Microwave
Wireless (not microwave)
Other, please specify: _____________________________________

Do you know the speed of your connection?
 less than 56K bps
 128 K bps
Person or Title
Responsible
4
4
Interactive white board
Personal digital assistant
Proposed
Purchase Date
1 – Pacheco
1 - Prairie
2 – Pacheco
1 - Prairie
Video camera
TV monitor
Graphing calculator
Number
Needed
Yes
 30M bps
 40M bps
 1.5M bps
 5M bps
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 No



256 K bps
384 K bps
512 bps



 greater than 40M bps
20M bps
15M bps
20M bps
What is the total number of classrooms that are connected to the Internet by a permanent
(non-dial-up) connection? ____39____________________
Currently Connected to the Internet
Need to be Connected to the Internet
Currently Connected to a LAN
Need to Be Connected to a LAN
Number of
Classrooms
Average Number of
Drops/Classroom
Number of
Administrative Offices
39
2.5 drops K-3
7 drops 4-8
6
0
39
0
0
6
0
Who is the school’s Internet service provider?
 District office
 County Office of Education
 California State University/University of California
 Commercial provider (e.g., Earthlink, MCI, Sprint, etc.)
SITE TELEPHONE SYSTEMS
Number of lines: _Pacheco – 6 Praire-3 DO-5_________
SITE LIBRARIES
Days and Hours that the site library is open: _____See Appendix I_
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Baseline Workstation Requirements For Future District Planning
Future workstation purchases at Sample Unified School District will follow the minimum
specifications outlined for both Windows and Macintosh Platforms.
Workstation
Requirements:
Windows
Operating System
95, 98, NT, ME or Windows 2000, XP
Processor Speed
120 MHz or faster
Memory
16 MB RAM
Browsers
Netscape 4.0 (+), Internet Explorer 4.0 (+)
Browser Plugins
Adobe Acrobat Reader, Flash, RealPlayer
Internet Connection
56 kbps or faster
Sound/Video Card
Required
CD-ROM
Required
Monitor
14" (800 x 600) resolution, 256 colors or higher
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D2. Software
The District is implementing a complete process for inventorying, selecting, purchasing,
installing and monitoring software that meets the educational, legal and technical
standards. The District maintains standardized software systems in business, student,
database, spreadsheet, word processing, email, grade book, language arts assessment
software, and browser. The District standards are the following: Aeries, MS Office,
Measures, IE5, MS Works, Athena. When changes are necessary, the District’s
technology planning committee provides recommendations. The Administration
authorizes new District standards. For software needs beyond the District standards, site
committees will provide additional recommendations based on the District’s scope and
sequence as well as technical requirements. On all new computers, a software package of
District-needed software is ordered and installed upon delivery. The price of the software
is automatically included at the purchase of the computer.
In addition to adding new software resources, presently, schools have access to a variety
of software learning resources already at their campus. At the 4th-8th school level,
students may access specific network math courseware (Accelerated Math, Star Math,
Edmark: [Algebra, Calculating Crew, Number Heroes],, MathBlaster, Sunburst: [Icecream Truck, Hotdog Stand, How the West was 1x2x3, Math Arena], and Math for the
real world),that provides Computer Assisted Instruction.
LA Courseware (Hough Mifflin and Glencoe) that provides tutorials and individualized
Computer Assisted Instruction in the area of reading. At all schools in the District,
students are assessed electronically through the Accelerated Reader and Star Reader
software. This software not only assesses reading level but provides feedback to parents
and recommended action steps that need to be taken with the student. Specialized
software for the 4th-8th includes Perfect Copy, All the Right Type and lab sets of software
listed in Appendix J.
The site will establish a technology committee that will include the Site Technology
Trainer. (Each site will identify either one or two software trainers who receive a stipend
for training, and monitoring software at the school.) When new software, such as
courseware, is needed, the committee will review the software based on content
standards, District’s technology scope and sequence, school site plan, and technical
requirements to determine if the software is appropriate. This committee will publish site
software standards and recommendations. After software is reviewed by the site
technology committee, software is requisitioned and a copy of the purchase requisition is
sent to the District’s IT department. After the technology purchasing agent reviews the
requisition, the purchase order is processed through the regular channels.
When the software is received by the District, the licensing information is recorded and
supporting licensing documentation is maintained by the IT department. The software is
installed by District’s IT department and/or the site’s Software Trainer. The physical
media is brought to the library where the librarian barcodes it, enters data such as the
number of licenses into database and, if necessary, checks-out the software to the
appropriate teacher.
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All software licenses are inventoried at the District level through the District’s IT
department. Physical software media (like CD’s) are barcoded and placed at the site’s
library or library media center to be checked-out. The librarian or aide barcode the
materials and enter records about the physical media into the database.
When software needs to be reinstalled or moved to another location, the software is
checked back in at the library and removed from the harddrive (if necessary). The
librarian checks- out the software to the new person; the Software Trainer or District IT is
responsible for installing the software on the new machine and checking to see that the
software installs hasn’t exceeded the number of licenses.
In addition to the checks and balances by the Software Trainers and the District IT, each
site will have an electronic means for insuring legal software compliance. Each site will
have a server based system that will ensure client workstation compliance. The server
will ensure that only authorized copies of software are installed and used. If software
needs to be changed to a different computer, the Software Trainer is informed and the
software is reissued or checked-out to the new teacher via the library’s circulation
system. The Software Trainer reinstalls the software and makes necessary changes in the
server-based system.
3.4. Goal statements for software:
Schools will use a process for selecting, installing and using software that aids students
in the achievement of grade level standards and increases District efficiency.
Objective 3.4.1 By June 2007, 100% of sites will have the Districts standardized
computer software installed on their computer.
Benchmark statements for software:
3.4.1.a By June 2003, 60% of sites will have the Districts standardized computer
software installed on their computer
3.4.1.b By June 2004, 70% of sites will have the Districts standardized computer
software installed on their computer
3.4.1.c By June 2005, 80% of sites will have the Districts standardized computer
software installed on their computer
3.4.1.d By June 2006, 90% of sites will have the Districts standardized computer
software installed on their computer
3.4.1.e By June 2007, 100% of sites will have the Districts standardized computer
software installed on their computer
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Objectiv
e
Implementation
Plan/Activities
Responsible
Dept. or
Position
Timeline
Budget
Source*
3.4.1
Secure funds for
Software
District IT
Ongoing
General Analysis of funding
Fund
sources
applied for and
secured.
3.4.1
Purchase Software
District
Purchasing
Ongoing
General Analyze reports
Funds
from Database
of inventory
3.4.1
Publish Software
standards District IT
Jan of
2004
General District IT
Funds
department
3.4.1
Inventory and record District IT
licenses into
database
budget
3.4.1
Install Software onto District IT
computers
District
IT dept.
Jan of
2005
Ongoing
3.4.1
Train Users in the
use of the software
Annually District
budget
Surveys and sign-in
sheets at
trainings
3.4.1
Install minimum
District
standardized
IT
software package for
all business and
educational
computers and
establish a process
forselecting new
software tools
Annually District
budget
IT dept
Data report analysis
District IT
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Monitoring and
Evaluation
activities
District IT
General Assessment of
Funds
inventory which
shows all Software
have been installed
and is functioning
Objective 3.4.2 By Jan 2007, 100% of sites will be using the District’s formal process for
selecting and purchasing new software.
Benchmarks
3.4.2.a By June 2003, sites will be begin the process for formal process for selecting,
purchasing and implementing new software.
3.4.2.b By June 2004, sites will formalize the process for selecting, purchasing and
implementing new software.
3.4.2.c By June 2005, sites will implement the formal process for selecting, purchasing
and implementing new software.
3.4.2.d By June 2006, sites will implement the District’s formal process for selecting,
purchasing and implementing new software.
Implementation
Plan/Activities
District IT
Annually General Analysis of
Fund
funding sources
applied for and
secured.
3.4.2 Purchase and Inventory
Software
District
Purchasing
Annually General Analyze reports
Funds
from Database
of inventory
3.4.2 Identify Site
School
Technology Committee
School
3.4.2 Provide Training to Site District IT
Committee & STT
3.4.2 Setup software
monitoring servers
District IT
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Budget
Source*
3.4.2 Secure funds for
Software
Objectiv
e
Responsible
Dept. or
Position
Timeline
3.4.2.e By June 2007, 100% of sites will be using the District’s formal process for
selecting, purchasing and implementing new software.
Monitoring and
Evaluation
activities
Annually General sign-in sheets
Fund
Annually General Assess surveys
Fund
given to
committee
General Analyze server
Fund
logs
Budget
Source*
Responsible
Dept. or
Position
Timelin
e
Objecti
ve
Implementation
Plan/Activities
Monitoring and
Evaluation
activities
3.4.2 Establish a process for
acquiring, installing,
inventorying, and
monitoring software
that
meets the educational,
legal and technical
needs of the District
tools
District IT
Annually General IT meetings and
fund
site surveys
3.4.2 Install Software onto
computers
District IT
Annually General Assessment of
Funds
inventory which
shows all Software
have been
installed an is
functioning
Benefits from Software:
There are benefits from acquiring new standardized software and implementing a new
Software Program. By supplying staff members and educational leaders with the District
Technology Plan standardized software tools, productivity can be increased through
leveraging resources such as training and minimizing total cost of ownership. The
educational needs can be met by aligning software choices with specific educational
goals and standards. The new process will ensure that alignment between educational
needs and software selection. In addition, legal and ethical guidelines will be followed so
that the school District can maintain its integrity and legal duty by following its licensing
obligation.
D3. Infrastructure
Through the District’s network, documents, resources, email, and printers can be shared.
The District has 2 school sites that have a fully functional Local Area Network that is
connected to the rest of the District through the District’s wide area network. This wide
area network has access to the Internet through its Internet Service Provider, the Shasta
County Office of Education. All school offices and all classrooms (all computers but 3
apple IIe’s), are able to access the Internet.
The goal is to provide users access to a variety of network services and network resource
for educational and management purposes. This purpose is accomplished through the
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site’s LAN, WAN, Internet Connection and servers. Through services such as the
District’s Intranet, users can access lesson plans, District forms, learning resources,
community resources and student and business databases from the network.
The District educational community can access their email, calendar and other
educational resources from any computer that has Internet access. This includes access
from users’ homes. The access to email, online professional development calendar,
electronic calendaring system, and special District bulletin boards complement the other
services provided by the District’s Intranet.
The network is monitored on a regular basis by the District’s IT department. When
maintenance or fixes are necessary the District’s IT department provides this function.
Bandwidth usage on the LAN, WAN and Internet connection is monitored and assessed
yearly through reports from a variety of technology tools. The server’s usage as
compared to its capacity is also analyzed through reports generated from software
analyzers. All of these functions and services are maintained and monitored by the
District’s IT department and its budget.
Students and teachers can explore other educational resources on the Internet with the
protection of a filtering system. Within the District’s network, users are protected from
violent, pornographic and other inappropriate Internet material through the District’s
Internet content filter contracted through the County. The website is maintained by the
District’s IT department. Necessary upgrades are funded through the IT Department’s
annual budget. Through committee feedback, the web content is reviewed by
administration and modified the District’s IT department. On a monthly basis, content is
updated by the web programmer. Dynamic content will be updated regularly by Teachers
and site secretaries.
To further the goal of providing relevant learning resources and information to the
community, school websites are being developed to better communicate relevant
information to particular school communities within the District. The web programmer,
STT, site Technology committee, Site Administrator and Education and Technology
Coordinator will be working together to develop each school site’s website.
These websites will benefit parents, students, teachers, administrators, and local
communities of particular schools. This benefit will be from information that is more
relevant and particular to each site’s needs.
The District in conjunction with the County Office of Education maintains the network
connectivity, network services and network security. To ensure the goal of network
security both physical and electronic security are addressed and implemented by the IT
department. Through a tiered approach, security is maintained. Passwords, IP Filtering,
Firewall, Network Address Translation and Network Authentication are combined to
build the network’s security. Physical security is addressed by maintaining cabinets and
rooms that are locked.
The District IT department will ensure that as additional switches and servers get
installed, those network devices are stored in cabinets that are locked. Data is physically
- 53 -
secured by keeping backups of the data in a fireproof safe. Backups of data are also
stored off site. Backups of all critical data will continue to be stored off-site. The
District’s IT department will maintain, coordinate and fund the backup’s security.
3.1 Goal statements for infrastructure:
Schools will have the infrastructure necessary to access educational resources, to increase
the quality of instruction, and to promote student achievement through a reliable and
speedy network.
Objective 3.1.1 By June 2007, 100% of sites will have upgrades to their LAN, WAN,
and Internet connection to increase the bandwidth and speed to utilize multimedia
client/server programs and data management applications measured by analysis of data
systems reports.
*(LAN Speed to be increased to 100 mbs to desktop)
*(WAN Speed to be increased to 10 mbs to utilize Internet II)
Benchmark statements for infrastructure:
3.1.1.a By June 2003, 20% upgrade to site LAN, WAN, and Internet connection to
increase the bandwidth and speed to utilize multimedia client/server programs and data
management applications.
3.1.1.b By June 2004, 40% upgrade to site LAN, WAN, and Internet connection to
increase the bandwidth and speed to utilize multimedia client/server programs and data
management applications.
3.1.1.c By June 2005, 60% upgrade to site LAN, WAN, and Internet connection to
increase the bandwidth and speed to utilize multimedia client/server programs and data
management applications.
3.1.1.d By June 2006, 80% upgrade to site LAN, WAN, and Internet connection to
increase the bandwidth and speed to utilize multimedia client/server programs and data
management applications..
3.1.1.e By June 2007, 100% upgrade to site LAN, WAN, and Internet connection to
increase the bandwidth and speed to utilize multimedia client/server programs and data
management applications.
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Respon
sible
Dept.
or
Positio
n
Timeline
Budget
Source*
3.1.
1
Secure funds for
infrastructure
District
IT
annually
Bond
3.1.
1
Prioritize sites for
completion plan
District
IT
Annually
3.1.
1
Purchase Hardware at sites
to accommodate increased
LAN and WAN speeds
District
IT
3.1.
1
3.1.
1
Contract with Vendors to
install media
Setup, install, test and
configure all
hardware
District
IT
District
IT
3.1.
1
Upgrade the network to
accommodate
the reliable, delivery of
multimedia
instructional technology as
well as data management
applications over the LAN,
WAN, and Internet
connection by expanding
the capacity of the District’s
network to increase speed
and
bandwidth to and within
sites tools
District
IT
Objective
Implementation
Plan/Activities
Monitoring and
Evaluation
activities
Analysis of funding
sources
applied for and secured
Completed planning
matrixes
describing
infrastructure
completion timeline
General
Fund
Inventory and analysis
of items
purchase vs. items
needed using
network
maps/documentation
Annually
District
IT
budget
Assessment which
shows all
sites have been
completed and
are fully functional
Annual
improvements
General
funds,
IT
budget
Data systems report
analysis
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Objective 3.1.2 By June 2007, 100% of sites will have the expanded number of access
points for the classrooms
Benchmarks
3.1.2.a By June 2003, 20% expanded number of access points for the classrooms.
3.1.2.b By June 2004, 40% expanded number of access points for the classrooms.
3.1.2.c By June 2005, 60% expanded number of access points for the classrooms.
3.1.2.d By June 2006, 80% expanded number of access points for the classrooms.
Responsi
ble
Dept. or
Position
Budget
Source*
Implementation
Plan/Activities
Timeline
Objective
3.1.2.e By June 2007, 100% expanded number of access points for the classrooms.
Bond
Monitoring and
Evaluation
activities
3.1.2 Secure funds to
increase
classroom
nodes
District IT
Analysis of funding
sources
applied for and
secured.
3.1.2 Prioritize jobs for
completion plan
District IT Annually
3.1.2 Contract
cable/fiber runs.
Install wireless
hardware
District IT Annually
General
Fund
Assessment which
shows all
sites have been
completed and
are fully functional.
3.1.2 Expand the
number of access
nodes at each site
to accommodate
greater classroom
access
District IT Annual
improvements
General
funds,
IT
budget
Analysis of data
systems
reports
Completed planning
matrixes
describing
infrastructure
completion timeline
Benefits from Infrastructure Upgrade:
There are three main benefits to the upgrades in the network. Students, staff and
management will be able to access multimedia learning resources and large databases for
increases in achievement, productivity and efficiency. In addition through increases in
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network performance resources can be shared and leveraged. Finally, communication can
be more effective through the asynchronous and multimedia communication made
possible by high-speed networks.
D4. Technical Support
The District’s Information Technology Department (IT) provides support and
maintenance for computer-related equipment used by teachers and staff. The Department
will provide technical assistance for hardware, software, and network issues. The current
ratio of User Support to computers is one support person
for every 200 computers. As the number of computers in the District grows, the district
will maintain that ratio.
The service that is provided is evaluated through service ratings based on surveys.
· IT Department will review submitted work orders to determine severity and priority.
Once User Support personnel receive work orders for a site.
· IT Department will visit each school once a week to address any current normal priority
work orders for that site and resolve open work orders.
· IT Department will determine if repairs are to be done in-house, contracted out, or
handled through warranties.
Project Development
The IT Department will assign project status to any request that requires more than one
full work day by a technician and is a new or improvement request. For any requests that
are assigned a project status TSS will:
· Assign Project leads and develop a Project plan that will include projected start and end
dates.
· Determine priority of the project in alignment with priorities established by the CBO,
Principals, and Superintendent).
· Coordinate all tasks that need to be completed by IT and other District departments.
· Help to determine if outside resources/contractors will be needed to complete the
project.
· Provide follow-up service after the project has been completed.
3.3 Goal statements for technical support:
School will receive professional and reliable technical support in order to maintain and
support the educational programs in the schools.
Objective 3.3 By June of 2007 all hardware and software problems will be resolved in a
one-week period by the District’s IT support team and measured through site surveys.
Benchmark statements for technical support:
3.3.a By June 2003, 20% of site technical problems will be resolved within a week by
either fixing the problem or providing a loaner.
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3.3.b By June 2004, 40% of site technical problems will be resolved within a week by
either fixing the problem or providing a loaner.
3.3.c By June 2005,60% of site technical problems will be resolved within a week by
either fixing the problem or providing a loaner.
3.3.d By June 2005, 80% of site technical problems will be resolved within a week by
either fixing the problem or providing a loaner.
Implementation
Plan/Activities
Responsible
Dept. or
Position
Timeline
3.3
Secure funds for
additional User Support
Person and loaner
equipment
District IT
annually General Analysis of
Fund
funding sources
applied for and
secured
3.3
Post and Hire Additional
User Support
And Purchase loaner
equipment
Personnel
3.3
Develop Rotation
Schedule so that sites
get weekly support
District IT
Budget
Source*
Objectiv
e
3.3.e By June 2005, 100% of site technical problems will be resolved within a week by
either fixing the problem or providing a loaner.
Monitoring and
Evaluation
activities
Signed Paperwork
at completion
May of
2007
Site Surveys
Benefits from technical support:
Through technical support, students will be able to have greater access to learning
resources because computer hardware will be functioning for longer periods. In addition
productivity of support staff will be increased because technologies that assist them in
their work will be functioning. In addition, with application support staff will be more
efficient in their work.
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