Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 Sabre IER 517 Printer Installation/Support Guide Product Manager Curtis H. Speak, Jr. 1 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 CONTENTS 1.0 Project Analysis ................................................................................................... 3 1.1 Document Purpose ........................................................................................... 3 1.2 Project Overview .............................................................................................. 3 2.0 Operation .............................................................................................................. 4 2.1 Loading Stock ................................................................................................... 4 2.2 Printing A Configuration (Font Test, Protocol, etc.) Coupon............................. 6 2.3 Configuring The Printer .................................................................................... 7 2.4 Adjusting The Stock’s Contrast ........................................................................ 8 2.5 Adjusting The Left Margin................................................................................. 9 2.6 Adjusting The Top Margin ................................................................................ 10 2.7 Adjusting the Bursting Position ......................................................................... 11 2.8 Disable STK 2 bin ............................................................................................. 13 2.9 Downloading Printer Software .......................................................................... 14 2.10 Loading Printer Software ................................................................................ 15 2.11 Printer Baud Rate ........................................................................................... 16 2.12 Printer Keywords ............................................................................................ 16 3.0 Problem Determination Guide ............................................................................ 17 3.1 Hardware Problems .......................................................................................... 17 4.0 Appendix............................................................................................................... 19 4.1 Interface Cable Diagram................................................................................... 19 4.2 Software Application ......................................................................................... 19 4.3 Periodic Maintenance ....................................................................................... 20 4.3.1 Removing Dust from the Printer Interior ........................................................ 21 4.3.2 Cleaning The Printhead and the Platen......................................................... 22 4.3.3 Cleaning the Magnetic Head ......................................................................... 22 4.3.4 Final Check ................................................................................................... 23 4.4 Clearing Jams................................................................................................... 23 4.5 Configuration Menu Tree .................................................................................. 24 4.6 Configuration Coupon ...................................................................................... 28 4.7 Font Test Coupon ............................................................................................. 28 4.8 Protocol Coupon ............................................................................................... 28 4.9 Listing Ramdisk ................................................................................................ 29 4.10 Test Coupon ................................................................................................... 29 Product Manager Curtis H. Speak, Jr. 2 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 1.0 Project Analysis 1.1 Document Purpose The IER 517 ATB2 printer selected for North America/European installation is a Desktop unit with a secure stock bin. This printer utilizes thermal transfer printing technology and is equipped with one (1) secured paper input path and one external input path. This document provides reference material for basic operation of the IER 517 ATB2 printer. This document is intended for field personnel, maintenance representatives and other personnel involved with the installation, maintenance and support of the IER 517 printer globally. Also, referecnce IER 517 User Guide document (NO7702A). 1.2 Project Overview The IER 517 ATB2 printer has been certified for Global use as a RS-232C Serial interface ATB2 printer only. The printer was tested for use of the two (2) paper input paths utilizing standard ATB2 stock and ATB2 w/SCN. Product Manager Curtis H. Speak, Jr. 3 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.0 Operation 2.1 Loading Stock The following Five (5) STEPS describe the procedure for loading stock into the IER 517 ATB2 printer. The printer will accept, and only operate with fanfold, ATB2, thermal paper stock. The printer comes standard with two (2) stock feeds. Also, see figure 1.0 on following page. 1. Power the printer ON. The printer will display the following message: Load Stock In BIN 1 2 2. Correctly position the stock in the secure bin of the printer (2). Insert the stock, staple stub end first, print side up (1). When the stock is inserted into the feeder slot, the stock will be automatically pulled into the printer. Close the secure bin (6). Load the stock into the exterior, top feeder (3). Again, when the stock is inserted into the feeder slot, the stock will be automatically pulled into the printer. Make sure that the perforation between the first two (2) coupons is in tact. If the perforation is not in tact, remove the leading coupon to prevent the possibility for jams. Place the stock behind the secured bin (5). 3. Once stock is loaded, the printer will display the following message: ON-Line 1-ATB2 IWS w/SCN 4. If the printer is in an offline state the printer will display the following message : 517 Off Line 5. To place the printer on line press the On line button on the printer. Product Manager Curtis H. Speak, Jr. 4 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 Figure 1.0 loading stock Product Manager Curtis H. Speak, Jr. 5 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.2 Printing A Configuration (Font Test, Protocol, etc.) Coupon The following Six (6) STEPS describe the procedure for printing a statistics (configuration) coupon. This coupon will be used to validate that the printer is configured correctly or show where changes need to be made. Refer to section 4.6 Configuration Coupon for an example configuration coupon. 1. Make sure that the printer is powered ON, On Line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Left Arrow button once. The printer’s display will read: Configuration Test Coupon The configurations are currently on multiple coupons. Each configuration can be reached by pressing the Left Arrow button. Below is a list of what data can be found on each coupon. For an example please refer to section 4.6 – 4.10. Left Arrow once - Configuration Test Coupon: Margins, cutter, platen, sensors, stock type, magnetic settings. Left Arrow twice - Font Test Coupon: Available fonts in printer. Left Arrow three times - Protocol Test Coupon: Printer settings (baud, data bits, parity, stop bits Left Arrow 4 times - Listing Ramdisk: List the PECTABs currently in the printer. Left Arrow 7 times - Test Coupon: Produces a test ticket. To print the test coupon once in the menu you must press enter, press the Right Arrow and when the printer reads Print Txt1?, press the Enter button. 4. Press the Clear button to exit out of each of the menus, one at a time. 5. Press the On line button to place the printer back on line 6. Ensure that the printer is configured properly. If configuration is required, refer to section 2.3 Configuring The Printer for instructions and 4.5 Configuration Menu Tree for printer menus. Product Manager Curtis H. Speak, Jr. 6 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.3 Configuring The Printer The following Seven (7) STEPS describe the procedure for configuring the IER 517 ATB2 printer. 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Right Arrow button to access the desired menu. See section 4.5 Configuration Menu Tree for a view of each menu struction. 6. Make the necessary modifications and press the Clear button until the printer display reads: 517 Off Line 7. Press the On Line button once to place the printer back on line. Product Manager Curtis H. Speak, Jr. 7 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.4 Adjusting The Stock’s Contrast The following Thirteen (13) STEPS describe the procedure for adjusting the stock’s contrast: 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock .. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Right Arrow button till you reach the Stock Parameters. See section 4.5 Configuration Menu Tree for a view of each menu struction. 6. Press the Enter button to access the Stock Parameters menu. 7. Press the Left Arrow three (3) times to access the contrast on stk1 menu or twice (2) to access the contrast on stk2 menu. 8. Press the Enter button to access the contrast on stk1 menu. 9. Use the Right or Left Arrow to move sideways, use the Up Arrow and Down Arrow button to increase the numeric value. Max value is 9. 10. Make the necessary modifications and press the Enter button. Product Manager Curtis H. Speak, Jr. 8 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 11. Press the Clear button until the printer display reads: 517 Off Line 12. Press the On line button once to place the printer back on line. 13. Print out a document to see if any other adjustments are necessary. Follow this process until the settings are acceptable. The default value is 5. 2.5 Adjusting The Left Margin The left margin adjustment unit is 1/10 mm which corresdponds to the print area motor step. The following Thirteen (13) STEPS describe the procedure for adjusting the left margin: 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Right Arrow button till you reach the Setup Parameters. Modifications to the Machine parameters menu can be made instead. See section 4.5 Configuration Menu Tree for a view of each menu struction. 6. Press the Enter button to access the Setup Parameters menu. 7. Press the Right Arrow Seven (7) times to access the User Left Margin menu. Product Manager Curtis H. Speak, Jr. 9 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 8. Press the Enter button to access the User Left Margin menu. 9. Use the Right or Left Arrow to move sideways, use the Up Arrow and Down Arrow button to increase the numeric value. Max value is + or - 50. 10. Make the necessary modifications and press the Enter button. 11. Press the Clear button until the printer display reads: 517 Off Line 12. Press the On line button once to place the printer back on line. 13. Print out a document to see if any other adjustments are necessary. Follow this process until the settings are acceptable. 2.6 Adjusting The Top Margin The top margin adjustment unit is 1/8 mm which corresponds to the printhead resolution. The following Thirteen (13) STEPS describe the procedure for adjusting the top margin: 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode Product Manager Curtis H. Speak, Jr. 10 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 5. Press the Right Arrow button till you reach the Setup Parameters (modifications in the Machine parameters menu can also be made). See section 4.5 Configuration Menu Tree for a view of each menu struction. 6. Press the Enter button to access the Setup Parameters menu. 7. Press the Right Arrow Six (6) times to access the User Top Margin menu. 8. Press the Enter button to access the User Top Margin menu. 9. Use the Right or Left Arrow to move sideways, use the Up Arrow and Down Arrow button to increase the numeric value. Max value is + or - 50. 10. Make the necessary modifications and press the Enter button. 11. Press the Clear button until the printer display reads: 517 Off Line 12. Press the On line button once to place the printer back on line. 13. Print out a document to see if any other adjustments are necessary. Follow this process until the settings are acceptable. 2.7 Adjusting the Bursting Position The ideal bursting position is when the burster blade hits the perforations, i.e. the separation between the two adjacent documents. The following thirteen (13) STEPS describes the procedure to adjust the cutter for optimal performance. 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line Product Manager Curtis H. Speak, Jr. 11 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Right Arrow button till you reach the Machine Parameters menu. See section 4.5 Configuration Menu Tree for a view of each menu struction. 6. Press the Enter button to access the Machine Parameters menu. 7. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 13542. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Top margin 0 8. Press the Right Arrow Six (2) times till you reach the Cutter Offset menu. 9. Press the Enter button to access the Cutter Offset menu. 10. Use the Right or Left Arrow to move sideways, use the Up Arrow and Down Arrow button to increase the numeric value. Max value is + or - 50. 11. Make the necessary modifications and press the Enter button. 12. Press the Clear button until the printer display reads: 517 Off Line 13. Press the On line button once to place the printer back on line. Product Manager Curtis H. Speak, Jr. 12 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.8 Disable STK 2 bin The following number (xx) STEPS describe the procedure to disable Stock bin 2: this is all a place holder while IER begins the work on disabling bin 2 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Right Arrow button till you reach the Machine Parameters. See section 4.4 Configuration Menu Tree for a view of each menu struction. 6. Press the Enter button to access the Machine Parameters menu. 7. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 13542. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Top margin 0 Product Manager Curtis H. Speak, Jr. 13 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 8. Press the Right Arrow Number (?) times to reach the Stock 2 menu. 9. Press the Enter button to access the Stock 2 menu. 10. Use the Right or Left Arrow to disable the bin. 11. Press the Enter button. 12. Press the Clear button until the printer display reads: 517 Off Line 2.9 Downloading Printer Software The IER software can be found on the Sabre SIG web site. The following SEVEN (7) STEPS describe the procedure to copy the software to a diskette after the user has downloaded to a workstation. 1. Locate the zip files a. IER 517 Ver 95618201IER.zip – printer software 2. Double click the zip file. A winzip window should appear. 3. Click the Extract ICON. 4. A window will appear asking where you would like to extract the files. 5. Insert a blank floppy into the floppy drive of the workstation. 6. From the menu select A: and press the Extract button. 7. Open Windows Explorer and access the A drive to validate file was copied to the diskette. Product Manager Curtis H. Speak, Jr. 14 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 2.10 Loading Printer Software The following SEVEN (7) STEPS describe the procedure for downloading the printer’s operating software. Refer to section 2.9 Downloading Printer Software. 1. Make sure that the printer is powered ON, On line light is lit, and loaded with fanfold, ATB2, thermal paper stock. Refer to section 2.1 Loading Stock. The printer’s display will read: ON-Line 1-ATB2 IWS w/SCN 2. Press the On line button once to take the printer off-line. The printer’s display will read: 517 Off Line 3. Press the Right Arrow button once to enter the printer’s Menu mode. The printer’s display will read: Password +00000 4. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 12321. Once the password has been entered press the Enter button. The printer’s menu selecton will read: Frontal Mode 5. Press the Left Arrow button once (1) to access the Load New Program From Floppy. The printer will read Load New Program From Floppy 6. Press the Enter button. Printer will read: Password +00000 7. Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 19999. Once the password has been entered press the Enter button. The printer’s display will read: Insert Disk With New Application 8. Insert the disk into the floppy drive and press the Enter button. The printer’s display will read: Loading Application Product Manager Curtis H. Speak, Jr. 15 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 9. Approx. loading time is less them 5 minute. Printer will switch the display to read: Please Wait Processing 10. Once the printer is complete the printer will reset itself and be ready to print. On-Line 2-ATB2 IWS W/SCN . 2.11 Printer Baud Rate The IER 517 printer is currently configured to run with the following settings. BaudRate: DataBits: StopBits: Parity: NOTE: 9600 8 1 None The existing print driver may be configured to run at a lower baud rate. Access the existing print driver and validate the existing baud rate, make necessary modificaitons to existing driver. 2.12 Printer Keywords The IER 517 printer is currently only ATB2 and will require the following keywords configured in the printer’s Sabre line address: ICOTPR TERMNT PRODEV PECTAB CHAR16 OCRPTR PECMUL Product Manager Curtis H. Speak, Jr. 16 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 3.0 Problem Determination Guide 3.1 Hardware Problems This section provides solutions to the most common printer problems. PROBLEM Load Stock In BIN 1 2 CAUTION STACKER FULL SCN ERROR: UNREADABLE Encoding Failed: 1** *** *** *** Caution PAPER JAM The printer does not operate Product Manager Curtis H. Speak, Jr. SOLUTION Check the fanfold feed stocks. Load stock if necessary. Refer to section 2.1 Loading Stock. 2 If stock is loaded and error persists, call service. 1 Remove the printed coupons from output bin. 2 If the stacker is empty and the error persists, call service. 1 Open the secure stock bin door and remove the first coupon, load stock correctly then press the Clear button. 2 Clean print head and platen, refer to section 4.3.3 Cleaning the Magnetic Head. 3 If the error persists call service. 1 Access the printer configuration menu. 2 Access Stock parameters and disable the mag verify. 3 Call for Service. 1 Press the clear button to eject coupon automatically. 2 Follow procedures in section 4.4 Clearing Jams. 3 Call for service. 1 Check that the printer is powered ON. 2 Check that the power cable is plugged in at both ends. 3 Check that the AC outlet is operational. 4 Call for service. 1 17 2/16/2016 Sabre IER 517 Printer Installation/Support Guide PROBLEM Printer does not receive messages from the host computer The printer is printing too light The printer is not printing full characters The printer recieves an error message: ILLOGICAL COMMAND: TK Nothing will print (TK is a variable) The printer recieves an error message: ERROR INCORRECT FIELD Nothing will print The printer recieves an error message: ERROR PECTAB MISSING Nothing will print The printer recieves an error message: ERRONEOUS PECTAB ELEMENT: 00 The 00 is a variable Product Manager Curtis H. Speak, Jr. DRAFTv.2 SOLUTION Check that the printer is powered ON. 2 Check that the printer is On Line. 3 Check that the interface cable is plugged in at both ends. 4 Check that the print service is running. 5 Close the front stacker. Then check to verify if stacker has been turned off. 6 Call for service. 1 Check the printhead for build-up, if necessary clean the printhead. Refer to section 4.3.2 Cleaning The Printhead And The Platen. 2 Adjust the stock contrast. Refer to section 2.4 Adjusting The Stock Contrast. 3 Call for service. 1 Check the printhead for build-up, if necessary clean the printhead. 2 Call for service. 1 The header field in the data stream is invalid. Try resending the message again. 2 Place printer on hold, resend PECTAB and send message again. 3 Call for service. 1 1 The element number in the data stream is invalid. Try resending the message again. 2 Place printer on hold, resend PECTAB and send message again. 3 Call for service. 1 The PECTAB is missing. 2 Place printer on hold, resend PECTAB and send message again 3 Call for service. 1 The header or element number in the PECTAB is invalid. 2 Place printer on hold, resend PECTAB. 3 Call for service. 18 2/16/2016 DRAFTv.2 Sabre IER 517 Printer Installation/Support Guide 4.0 Appendix 4.1 Interface Cable Diagram The following cable diagram (Figure 2) describes the pin locations for the IER 517 ATB2 printer’s RS-232-C Serial interface: 9 Pin 25 Pin Female 25 Pin Male Figure 2 Cable Diagram 4.2 Software Application The Software load (firmware) for the IER 517 ATB 2 printer can be loaded from a floppy. It can be used for both Mag and Non Mag printers. Refer to seciton 2.10 Loading Printer Software. 95618201.IER Product Manager Curtis H. Speak, Jr. 19 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.3 Periodic Maintenance IER recommends maintenance on the IER 517 every three months or 10,000 documents. This schedule will however depend on the printer operating conditions (quality of the media used, dusty atmosphere, etc.) The periodic maintenance recommended for this printer consists of these four things: 1. 2. 3. 4. Removing dust from the printer interior Cleaning the platen and the thermal printhead Cleaning the magnetic head Final check The IER Cleaning Kit (IER P/N S32129A) contains all the elements required for efficient printer service. This kit may be ordered through IER: IER Service Department 3, rue Salomon de Rothschild BP320 92156 SURESNES Cedex FRANCE Tel.: +33 (0)1 21 38 61 28 Fax: +33 (0)1 41 38 62 72 Product Manager Curtis H. Speak, Jr. 20 2/16/2016 DRAFTv.2 Sabre IER 517 Printer Installation/Support Guide 4.3.1 Removing Dust from the Printer Interior Before starting any maintenance operations, make sure the AC power cord is disconnected from the printer. 1. Remove the media from the printer. 2. Power the printer off. 3. Remove the power cord. 4. Use the cleaning kit dust remover and blow compressed gas. Into the front output slot of the printer Into the rear feeder(s) 5. Open the front cover and the printing module. Allso open the secured stock compartment cover. 6. Use the can of comprsses gas to remove dust from the mechanical assembly, the sensors, rear feeder(s) and paper path. Figure 3 Product Manager Curtis H. Speak, Jr. 21 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.3.2 Cleaning The Printhead and the Platen A cleaning kit (S32129A) is available for the IER 517. To use the cleaning kit for cleaning the printhead and platen follow the instructions below. 1. Power the printer off. 2. Dampen a soft cloth with cleaning solution from the cleaning kit. 3. Carefully rub the platen (turn the platen by hand to be able to clean the entire surface). On completion of this operation, dry the platen using the dust remover. 4. To clean the print head, use the CrushTube Swab tm from the cleaning kit. Remove the tube from the cardboard sleeve. Reinsert it in the opposite direction, swab side out. Crush the tube at the dot between the forefinger and the thumb. Press the swab against a clean and even surface, so it gets dampened with liquid from the tube. 5. Using the CrushTube Swab tm, clean the entire line of printhead heating elements. 4.3.3 Cleaning the Magnetic Head A cleaning kit (S32129A) is available for the IER 517. To use the cleaning kit for cleaning the printhead and platen follow the instructions below. 1. Power the printer off. 2. To clean the Magnetic head, use the CrushTube Swab tm from the cleaning kit. Remove the tube from the cardboard sleeve. Reinsert it in the opposite direction, swab side out. Crush the tube at the dot between the forefinger and the thumb. Press the swab against a clean and even surface, so it gets dampened with liquid from the tube. 3. Using the CrushTube Swab tm, rub the entire surface of the magnetic head. Product Manager Curtis H. Speak, Jr. 22 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.3.4 Final Check Having completed the above printer maintenance, perform the following: 1. Close the printing module and the front cover. 2. Power up the printer and load the stock. Refer to section 3. Print a test document to check for correct printer operation. 4.4 Clearing Jams If a jam occurs the first thing you should try is to press the Clear button once to eject the jammed document automatically from the printer. The following Four (4) Steps describe the procedure to clear the jam in the IER 517 ATB2 printer if they do not clear automatically. 1. Open the front cover and the printing module. Locate the document causing the problem 2. Remove the jammed document. 3. Close the printing module and the front cover. Press the Clear button to confirm removal of the jammed document 4. Reload stock into the printer. Product Manager Curtis H. Speak, Jr. 23 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.5 Configuration Menu Tree This section provides the menu tree for the IER 517 ATB2 printer: Frontal Mode No Yes Setup parameters On line/power on (yes) yes no Buzzer inhibited (no) yes no Language (English) English French Delayed clear (yes) yes no No message disp (no) yes no User Top Margin (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 50. User Left Margin (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 50. Print Recovery (no) yes no Hard Code (W*PEM) Use right or left arrow to move sideways, use up and down arrow to Modify the value. Operational Mode (Revalidation) Revalidation Check In Anticipated Prnt (no) yes no Stock parameters Stk1 Paper Type (8 inches) 7 inches 3/8 8 inches Stk2 Paper Type (8 inches) 7 inches 3/8 8 inches Use Mag on stk1 (yes) yes no Use Mag on stk2 (yes) yes no Product Manager Curtis H. Speak, Jr. 24 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 Mag Verify stk1 (yes) yes no Mag Verify stk2 (yes) yes no Mag Verify Frntal (yes) yes no Scn dir. On stk1 (Ascending) Ascending Decending Scn dir. On stk2 (Ascending) Ascending Decending Nb of mag tries (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Nb of scn tries (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Nb scn A tries (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Nb void mag err (1) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Nb void scn err (1) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Nb void scnA err (0) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 5. Stk1 logic numb. (ATB) ATB Blank 3-OTHER (3-9) NONE Stk2 logic numb. (Blank) ATB Blank 3-OTHER (3-9) NONE Default stock (stock 2) stock 1 stock 2 Contrast on stk1 (5) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 9. Contrast on stk2 (5) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 9. Ffontal Contrast (5) Use right or left arrow to move sideways, use up and down arrow to increase numeric value. Max value is 9. Product Manager Curtis H. Speak, Jr. 25 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 Machine Parameters The printer’s display will read: Password +00000 Press the Right Arrow button to move the cursor to the right, place the cursor on the first 0. Press the Up Arrow button to increase the numeric value. Input the password 13542. Once the password has been entered press the Enter button. Top Margin (0) Possible values range from -50 to +50 Left Margin (0) Possible values range from -50 to +50 Cutter offset (0) Possible values range from -50 to +50 Platen corr. (0) Possible values range from 0 to +100 Serial Number (xxxx) Presence Sensor Adustment Set Light Filter Then press ENTER Mag. Sensor Adustment Set Light Filter Then press ENTER Secured stacker (no) yes no Clearing Event counters Press ENTER for Clearing Preset Parameters Default setup 1-ATB2 IWS W/O SCN 2-ATB2 IWS W/SCN 3-ATB2 STP W/O SCN 4-ATB2 STP W/SCN Event Counters Start ups Stock 1 coupons Stock 2 coupons Product Manager Curtis H. Speak, Jr. 26 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 Communication parameters Baud Rate (9600 bauds) 1200 2400 4800 9600 19200 Parity (none) None Even Odd Data Bits (8) 7 8 Stop Bits Number (1) 1 1.5 2 Communication Parameters (aux) Baud Rate (2400 bauds) 1200 2400 4800 9600 19200 Parity (even) None Even Odd Data Bits (7) 7 8 Stop Bits Number (1) 1 1.5 2 Clear Program Load New Program From Floppy Product Manager Curtis H. Speak, Jr. 27 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.6 Configuration Coupon 4.7 Font Test Coupon 4.8 Protocol Coupon Product Manager Curtis H. Speak, Jr. 28 2/16/2016 Sabre IER 517 Printer Installation/Support Guide DRAFTv.2 4.9 Listing Ramdisk 4.10 Test Coupon Product Manager Curtis H. Speak, Jr. 29 2/16/2016