Refund claim for lost baggage
Within 21 days from lodging the report at the relevant “Lost & Found” airport office,
Passengers must send a recorded delivery package to:
Mistral Air – Customer Care, Viale Lincoln 3 – 00144 Roma
The following documents must be included in the recorded delivery package:
a)
b)
c)
d)
original of the report issued by the “Lost & Found” office (P.I.R) with a detailed
indication of the contents of the baggage item and supporting documents in hard
copy as proof of purchase of the goods contained in the baggage;
original of boarding pass stub;
original baggage ticket or bag tag;
bank details for the payment, including the IBAN code (or SWIFT code for those
NOT resident in Italy). Please indicate the name of the current account holder.
For a refund request for the late delivery of baggage, passengers must follow the procedure
set out above and must make sure that within 21 days from the date the baggage was
delivered they forward ORIGINALS of any receipts for emergency expenditure incurred.
DETAILS OF THE PERSON CLAIMING A REFUND:
FIRST NAME
SURNAME
ADDRESS
CITY
POST CODE
COUNTRY
TELEPHONE
E-MAIL
IBAN CODE
NAME OF CURRENT ACCOUNT HOLDER
Date:______________________
Number of enclosures:_________
SIGNATURE