Announcement Date:
Effective Date:
May 22, 2002
May 23, 2002
Document Number:
Notification Category:
Target Audience:
PROS.05.22.02.F.00444.Local_Service_Freeze
Process Notification
CLECs, Resellers
Subject:
CMP – Local Service Freeze Updates
Level of Change:
Associated CR Number or System Release
Number:
Level 1
Not Applicable
Summary of Change:
On May 23, 2002, Qwest will post updates to its Wholesale Product Catalog that include new/revised
documentation for Local Service Freeze.
An additional process has been added to the ordering section as an option that does not supercede the
existing process, for Retail end-users to remove Local Service Freeze via the web.
Also included are Time Critical Corrections to information that adversely impacts CLECs ability to conduct
business with Qwest. Corrections/clarifications/additional information have also been included that do not
change the product or process.
You will find a summary of these updates on the attached Web Change Notification Form. Actual updates to
the operational document are found on the Qwest Wholesale Web site at this URL:
http://www.qwest.com/wholesale/clecs/lsfreeze.html (under Interconnection and Resale)
Comment Cycle:
No formal comment cycle applies. If you have any questions on this subject, please submit comments to the
CMP Manager at cmpcr@qwest.com
Sincerely,
Qwest
Note: In cases of conflict between the changes implemented through this notification and any CLEC Interconnection Agreement
(whether based on the Qwest SGAT or not), the rates, terms and conditions of such Interconnection Agreement shall prevail as between
Qwest and the CLEC party to such Interconnection Agreement.
The Qwest Wholesale Web Site provides a comprehensive catalog of detailed information on Qwest products and services including specific
descriptions on doing business with Qwest. All information provided on the site describes current activities and process.
Prior to any modifications to existing activities or processes described on the web site, wholesale customers will receive written notification
announcing the upcoming change.
WEB CHANGE NOTIFICATION FORM:
Attention:
Changes have been made to Qwest’s Wholesale
Markets Web Page URL
http://www.qwest.com/wholesale/
Business Procedures Impacted:
Local Service Freeze
Effective Date:
May 23, 2002
Updated information/documentation will be posted to the Wholesale Markets web site that impact
business procedures for Local Service Freeze.
This information will be found at URL: http://www.qwest.com/wholesale/clecs/lsfreeze.html
If you do not see the following updates, hit the reload button on your Netscape Navigator, or
refresh under view within Internet Explorer.
All updates are consistent with the information available in the Statement of Generally Available
Terms (SGAT) URL http://www.qwest.com/about/policy/sgats/
Section
Sub
UPDATE / ACTIVITY
Section
History Log (Link blue text to: Download With Attached Local Service
Freeze History Log)
DELETE ENTIRE TABLE Qwest Retail Business Office Hours
Description
The following table identifies the Qwest Business Offices, states they
serve, associated telephone numbers, and business hours:
Qwest Business
Office
Residential
States
All
Telephone
Number
800-244-1111
Global/Large Business
All
800-549-5629
Small Business
All
800-603-6000
Interconnection
Wholesale Service
Center for Qwest retail
Public Access Lines
(PAL) accounts only
All
888-796-9087
Federal Services
All
800-879-1023
PROS.05.22.02.F.00444.Local_Service_Freeze
Hours
Central time zone - until 9:00 PM
Mountain time zone - until 8:00
PM
Pacific time zone - until 7:00 PM
Central time zone – until 6:00 PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
Central time zone – until 5:30 PM
Mountain time zone – until 6:30
PM
Pacific time zone – until 7:30 PM
Central time zone – until 7:00 PM
Mountain time zone – until 8:00
PM
Pacific time zone – until 9:00 PM
NOTE: The PAL center is in
Arizona. Effective with Day Light
Savings, Arizona is on the same
time as the Pacific time zone.
Central time zone – until 7:00 PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
Government and
Education
Government and
Education
Implementation
STEP
1
2
3
4
Ordering
800-405-3594
866-221-6073
Global Business
Central time zone – until 7:00 PM
Mountain time zone – until 8:00
PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
DELETE Adding Local Service Freeze
DELETE Qwest Retail Customers
DELETE Retail end-users may contact their Qwest Business Office to
have Local Service Freeze added to their account. The end-user will
be transferred to a Qwest Third Party Verifier where their account
information will be verified, the call recorded, and a Record order
issued to add Local Service Freeze.
DELETE ENTIRE TABLE The following table lists the actions required
for adding a Local Service Freeze on a Qwest Retail Account:
ACTION
End-user contacts Qwest Business Office
End-user is transferred to Third Party Verifier to have account information verified, the call is
recorded, and a Record order issued to add Local Service Freeze
Implementation
STEP
1
2
Colorado, Nebraska,
North Dakota, South
Dakota
Idaho, Oregon,
Utah, Washington,
and Wyoming
Ordering
DELETE Qwest Retail Customers
DELETE Qwest Retail end-users may contact their Qwest Business
Office to have Local Service Freeze removed from their account. The
end-users will be transferred to a Qwest Freeze Removal Group where
their account information will be verified and a Record order issued to
remove Local Service Freeze.
DELETE You and the Qwest retail end-user can initiate a three-way
call to Qwest and a Record order will be issued to remove the Local
Service Freeze the same day. You must request the Record order
number (eight-digit number) from the Sales consultant to include on
your LSR.
DELETE ENTIRE TABLE The following table lists the actions for
removing a Local Service Freeze on a Qwest Retail account when the
end-user is transferring local service to a new provider.
ACTION
End-user contacts new local service provider to request service
End-user contacts Qwest to have Local Service Freeze removed
NOTE: Can be with or without the CLEC on the line
Record order due today is issued to remove Local Service Freeze
NOTE: CLEC must request the Record order number
CLEC issues LSR to change the end-users service the same day Local Service Freeze is
removed
NOTE: CLEC must include Record order number in Remarks field or RORD field
Implementation
Ordering
The following table lists the actions required for removing a Local
Service Freeze DELETE on Qwest Wholesale account ADD when
end-user is changing service from Qwest to a CLEC:
ADD TABLE
PROS.05.22.02.F.00444.Local_Service_Freeze
STEP
1
2
3
4
ACTION
End-user contacts new local service provider to request service
Local service provider issues LSR to change end-user service. Proceed to step 3
Or
Local service provider receives a CSR that indicates there is a Local Service Freeze on the
account. Proceed to step 4
LSR is rejected due to Local Service Freeze
New local service provider contacts end-user regarding Local Service Freeze to advise the
end-user the freeze must be removed using one of the following options:

Residential end-user places request via the web to remove Local Service Freeze
 End-user completes and submits the Electronic Authorization to freeze preferred
service provider(s) (Link blue text to:
http://www.qwest.com/residential/customerService/loa_freeze_form.html)

Small Business end-user places request via the web to remove Local Service Freeze

End-user completes and submits the Electronic Authorization to freeze preferred
service provider(s) (Link blue text to:
http://www.qwest.com/smallbusiness/customerService/loa_freeze_form.html)
NOTE: An electronic form is provided for the end-user to complete. When this form is
submitted, the end-user will receive the message “Thank you for submitting your authorization
to lift a freeze of a preferred service provider(s).
5
 Advises the end-user to call 877-719-4294 to remove the Local Service Freeze
Local service provider issues/reissues LSR to change end-user service.
NOTE: If the end-user submits their request on the web, the following must be included on
the LSR in the Remarks section “End-user removed Local Service Freeze via web on
MM/DD/YY”
Implementation
Ordering
ADD If the request to change Local Service Freeze is submitted via
the web the following time lines apply:

Prior to 3:00 PM Central Time, Monday through Friday, the freeze
request will be processed the same day
 After 3:00 PM Central Time, the freeze request will be
processed the next business day

On the weekend, the freeze request will be processed on the
next business day

Implementation
Contacts
Ordering
If Monday is a holiday the freeze request will be processed the
next business day
ADD The following table lists the actions required for removing a Local
Service Freeze when end-user is changing service from one CLEC to
another CLEC:
To expedite the removal of a Local Service Freeze, you may call 877719-4294 with the end-user on the line ADD to remove Local Service
Freeze the same day. You must request the Record order number
(eight-digit number) from the Sales consultant to include in the
Remarks field or RORD field on your LSR.
ADD Qwest Business Office Hours
The following table identifies the Qwest Business Offices, states they
serve, associated telephone numbers, and business hours:
PROS.05.22.02.F.00444.Local_Service_Freeze
Qwest Business Office
States
Residential
All
Telephone
Number
800-244-1111
Global/Large Business
All
800-549-5629
Small Business
All
800-603-6000
Interconnection
Wholesale Service
Center for Qwest retail
Public Access Lines
(PAL) accounts only
All
888-796-9087
Federal Services
All
800-879-1023
Government and
Education
Colorado, Nebraska,
North Dakota, South
Dakota
Idaho, Oregon,
Utah, Washington,
and Wyoming
800-405-3594
Government and
Education
Last Update
866-221-6073
Global Business
Hours
Central time zone - until 9:00 PM
Mountain time zone - until 8:00
PM
Pacific time zone - until 7:00 PM
Central time zone – until 6:00 PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
Central time zone – until 5:30 PM
Mountain time zone – until 6:30
PM
Pacific time zone – until 7:30 PM
Central time zone – until 7:00 PM
Mountain time zone – until 8:00
PM
Pacific time zone – until 9:00 PM
NOTE: The PAL center is in
Arizona. Effective with Day Light
Savings, Arizona is on the same
time as the Pacific time zone.
Central time zone – until 7:00 PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
Central time zone – until 7:00 PM
Mountain time zone – until 8:00
PM
Mountain time zone – until 6:00
PM
Pacific time zone – until 5:00 PM
DELETE April 19, 2002 ADD May 23, 2002
PROS.05.22.02.F.00444.Local_Service_Freeze